Name: Prestige Hampers
Rating: 4.71

“I have used Prestige Hampers before but do not remember having such a difficult time ordering through the website. and ... finding additional items to include with my order. I hope the delivery is on time and better than the ordering system. I doubt I will use this site again.”

Helpful Report

Posted 2 years ago

Hello Judith, Thank you for taking the time to leave a review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards Tom

Posted 2 years ago

“Ordered for delivery 17th in time for Mothers Day, was then told it could be an extra day as its delivery to Northern Ireland , well it’s now 21st and no delivery. Phone lines closed and no live chat !! Terrible service”

Helpful Report

Posted 2 years ago

Hello Janette, Thank you for your review. We are very sorry to hear that your order was not delivered as requested and we do apologise for any disappointment caused. I have located your order and can see that this has been resolved. Best wishes Katie

Posted 2 years ago

“Ordered a hamper for Mother’s Day that was not delivered. Have tried constantly to get in touch with so called customer service with no reply. Terrible way to treat customers. Would not recommend to anyone.”

Helpful Report

Posted 2 years ago

Hello Tony, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that this has now been resolved. Best wishes Katie

Posted 2 years ago

“Good products, but let down badly by Royal Mail. My order was not delivered by the required date & the charm of a surprise gift was lost. Very poor customer satisfaction.”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for taking the time to write a review. I do apologise for the issue regarding the late delivery. I have located your order and i can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 2 years ago

“Didn't deliver on the day it was supposed to.Meat pie hamper that spent 3 days in transit.The courier was standard Royal Mail.Birthday present for a elderly relative who spent two days awaiting for their parcel,one on their birthday the other the next day which still didn't arrive it arrived the day after.No customer service at all even though a ticket was raised.The delivery was never going to be made as Royal Mail picked it up from Prestige Hampers on that day, I ordered it 3 days before hand.A bad experience.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review. I do apologise for the issue regarding the delay in the delivery. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“Very disappointed, most of the products in the hamper were very near the use by date and of very poor quality. Absolutely nothing prestigious about this at all !”

Helpful Report

Posted 2 years ago

Hello Russ, Thank you for taking the time to write a review. I do apologise for the issue regarding the quality of your hamper. Please may you email us at enquiries@prestigegifting.co.uk with your order number and 'review' in the subject and I will be more than happy to help resolve this issue. kind regards ellie

Posted 2 years ago

“Most difficult to navigate website Ive ever encountered...tried to order 3 gifts but gave up...you seriously need to update your system”

Helpful Report

Posted 2 years ago

Hello Sherry, Thank you for taking the time to write a review. I do apologise for the issue regarding the website. I will pass on your feedback to our development team to look into further. i do apologise. Kind regards Rosie

Posted 2 years ago

“Ordered two items Dec8th for Christmas delivery to two separate family members. One gift arrived on time and the second one never arrived. Informed on January 8th ( one month later) that they don’t deliver perishables to the recipients address so we reordered non perishable items. They then sent the non perishable items to the wrong address. NO APOLOGY, TERRIBLE CUSTOMER SERVICE AND STILL NO RESOLUTION ALMOST 2 MONTHS. AFTER ORDERING. Will NEVER USE THIS COMPANY AGAIN.”

Helpful Report

Posted 2 years ago

Hello Phil, thank you for your review. We are very sorry to hear that one of your orders was not delivered as requested. This is very disappointing to hear. I would also like to apologise for the replacement gift being delivered to the incorrect address. I have located your email and can see that our customer support department has responded and is awaiting your response. Warm regards Tom

Posted 2 years ago

“Ordered the Hamper for next day delivery on the 22nd Dec. I kinda expected due to strikes that there would be a delay so wasn't upset when it didn't arrive before Christmas. Christmas came and went and i opened a ticket on the 30th Dec. Got a reply on 4th Jan from someone promising to look into it, but since then there has been radio silence. Useless company, made promises it couldnt keep, took the money and hasn't followed up, no information.”

Helpful Report

Posted 2 years ago

Hi Martin, thank you for taking the time to give us your honest feedback about your experience with us. We are truly sorry that your order with Prestige Hampers was not delivered in time. We understand that the lack of communication and failure to deliver the hamper has caused you great disappointment and frustration. I have located your order and can see that this has been resolved now. Best wishes Katie

Posted 2 years ago

“I received my order 1 week earlier than requested. The order was for a birthday which then could not be enjoyed on that date required. I have requested customer care to look at this with no reply at all. Ticket number.1733968”

Helpful Report

Posted 2 years ago

Hello Fay, thank you for your review. We are very sorry to hear that your order was delivered early than requested and for any disappointment or inconvenience caused. I have located your order and can see that this has been resolved via Facebook. Best wishes Katie

Posted 2 years ago

“I would not buy from prestige hampers. I ordered a hamper worth £64.99 on sale, they sent the wrong hamper, this hamper came in a little cardboard tray, not the handmade basket it claims to come with! When I complained and they sent out another hamper to us worth the same amount. This hamper did come but the wooden chest that was advertised also didn't come! Why advertise that the hampers come with lovely chest/ boxes/ handmade wicker hampers, when the items just come in cardboard boxes! Customer services were helpful in resolving the issue. But overall the items and so called hampers aren't worth what they say they are. I will definitely not buy again and have told family and friends of our bad experience.”

Helpful Report

Posted 2 years ago

Hello Isobel, thank you for taking the time to leave a review. I am very sorry to hear about the issues you have experienced while using our services on this occasion. This is incredibly disappointing to hear. We are pleased to hear that our customer support department was able to help resolve this. Best wishes Katie

Posted 2 years ago

“Prestige Hampers If i could give them less than once star I would I ordered 19 Hampers for our Clients and for small company spent a lot of money. The hampers didn't go out on date requested and the cards I filled out weren't sent. When I tried to view delivery details the same picture was on all the hampers . Whilst i appreciate Prestige were very busy trying to contact them was a nightmare and they offered me a voucher for £ 10. I would never order through them again”

Helpful Report

Posted 2 years ago

“My complaint is about their organisation and lack of proper customer service. I ordered a hamper for Christmas but then realised I needed to cancel it. The website said that I had 24 hours to do this. They do not publish a telephone number, but I emailed to cancel within two hours of ordering. They obviously didn't look at it in time, because they'd ALREADY SENT THE ORDER AND THEN REFUSED ME A REFUND. To me this is sharp practice, so beware.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to let us know about your experience with Prestige Hampers, Hugh. We are very sorry that your request to cancel the order was not processed in time and for any disappointment or inconvenience caused. Warm regards Tom

Posted 2 years ago

“What Went Wrong......Where do I start? Ordered a Christmas Afternoon Tea Hamper for my parents to be delivered 24th Dec (as they were away the week before). Delivery was attempted on 22nd Dec, with a card left advising they would deliver next day, however Royal Mail were on strike, delivery was 28th Dec, by this time, the food had been sat in a van somewhere. Arrived 28th Dec, with a card inside saying to consume by 25th Dec, and to throw the food away if it arrived later than this! The food had to be binned, past use by dates. Prestige sent no communications out about despatch, nor did I receive tracking information, which I could've maybe diverted. Contacted Prestige - their response, 'please understand this is a busy period for us', Well DON'T USE COURIERS WHO ARE STRIKING during busy periods. Offered a £15, but min order is £29.99 plus delivery, like I'm really going to spend another penny with this outfit, let alone £15 - NO THANKS. STEER CLEAR OF PRESTIGE, you will be wasting your money! My parents are now left without a hamper, so I will be buying another one, just not from Prestige!”

Helpful Report

Posted 2 years ago

Hello Bev, thank you for taking the time to leave a review. I am very sorry to hear about this issue with the delivery of your order which has meant your recipient has not been able to enjoy their gift. I have located your order and contacted you via email to look into this further for you. Best wishes Ellie

Posted 2 years ago

“Don't! - Four days late - missed the big day, and the best they can offer is £10 off the next order - what order!!! Never again! Go elswhere, anywhere but here!”

Helpful Report

Posted 2 years ago

Hello Colin, thank you for your review. I am very sorry to hear that your order was delayed in transit and missed this special occasion. I have located your order and can see that we have contacted you via email to advise further with this. Best wishes Katie

Posted 2 years ago

“We received our prestige christmas hamper which had to be eaten by 23rd Dec. The items we tried were inedible and were thrown away, the remaining items were unidentifiable due to lack of labelling and they were not appetising enough for us to try so were also ditched. Our biggest regret is that our son wasted his money on sending us what he would assume was a great present and we are unable to hurt his feelings by warning him to steer clear in the future. Do Not Touch under any circumstances”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear about this issue regarding your gift and that you were not able to enjoy this. I have located this order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 2 years ago

“Paid £60.18 for Constable flowers, arrived at my sisters dead. See photos. Prestige sent hamper as a 'gift' arrived a day after should have been consumed. I complained yet again, sent more Constable flowers again half dead. I have plenty of photos as proof of both lots of flowers and hamper. All I wanted was my money back £60.18 they would only keep sending me these 'gifts' . Beyond disappointed.”

Helpful Report

Posted 2 years ago

“What went wrong….. everything!!! Hamper arrived and was put in the fridge straight away. Opened the next day to find mouldy food inside. Green!!! Not just slightly on the turn…. Completely inedible. Asked to chose a different one to replace it so I did. That turned up to find half of the hamper missing. Prestige should not be in the name. Avoid!!!!”

Helpful Report

Posted 2 years ago

“i will never use this company ever again very stress full ordered 18 th december received 31 st december very dissapointed christmas eve i had to go to sainsburys as this was a christmas present”

Helpful Report

Posted 2 years ago

“I ordered a hamper for my family in the UK on Dec 03 2020, it arrived on 23 Dec Empty, I have tried countless times to contact this company though email, chatbot, enquiries and nothing back. Hamper was 150 GBP , my family in UK receieved nothing but an empty basket for Christmas and I have wasted hours trying to resolve this but just met with a wall of silence!. Disgraceful customer service!”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there has been an issue with your recent order with us. This is incredibly disappointing and it has been raised with our supplier. I have located your order and can see that this has been resolved with a member of our customer support department Best wishes Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews