Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,617 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site not very intuitive and hard to use on a mobile device.”

Helpful Report

Posted 1 year ago

Hello Auston, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“Very disappointed with this hamper . Goods are probably worth about £15 retail Cheap cardboard filling to pack it out . Cheap basket . Have to try and top this up somehow to make it look reasonable Would not order again”

Helpful Report

Posted 1 year ago

Hello Shirley, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“Hard to fond cyber Monday coupon No longer has my address book”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review about Prestige Hampers. We sincerely appreciate your feedback and apologize for any issues you experienced in regard to our Cyber Monday coupon code. We are sorry to hear that you no longer have access to your address book. I will feed this back to our team. Again, we apologize for the inconvenience and thank you again for your review.

Posted 1 year ago

“The bottom of the wooden box was not attached properly and thankfully I didn't lift it up by the handle because both bottles of wine would have fallen out and smashed to pieces on my floor. I managed to put it back together but I still don't feel confident about the quality of the box. I bought it as a Christmas gift so I will have to let them know to be careful with it. Also, the bottles were really dusty inside and it doesn't seem like they have been treated with much care. For the price, I would have expected much better. I find that this lack of quality is becoming increasingly common in the UK nowadays. Companies want the customers, but they don't want to make the effort to deliver what they promise.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to share your experience with us, Adam. We appreciate your feedback and apologize for the issues you've encountered with your hamper. We are sorry that the bottom of the wooden box wasn't attached properly and for the dust on the bottles. We take pride in the quality and care of our hampers, so it's upsetting to hear that you were disappointed with your order. I will raise this with our supplier. Thank you, Katie

Posted 1 year ago

“I expected the gift hamper would be delivered by your staff nothing was mentioned that delivery was by Royal Mail !”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Theodore! We appreciate that you took the time to let us know about your experience. We apologize for the fact that you were not informed that the gift hamper would have been delivered by Royal Mail. We do advise this on the website.

Posted 1 year ago

“Was too spicy”

Helpful Report

Posted 1 year ago

Thanks so much for taking the time to review Prestige Hampers, Paige! We really appreciate your feedback and we are sorry to hear that your hamper was too spicy for your liking. I will feed this back to our supplier. Warm regards, Tom

Posted 1 year ago

“No I didn't like your web site - i am a repeat customer but it did not recognise my email address or password so had to try and set up another account - and it wouldn't do that either. So logged in under facebook and was able to place an order. Then i looked up my previous 2 orders but it only gives my address (the sender) and not the recievers address - Then you want 5.99 for tracking delivery when it should be free. Not Impressed”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback, Malcolm. We understand how frustrating it was to not be able to quickly set up an account and view the recipient's address for your previous orders. We apologise for the inconvenience, and I will feed this back to the relevant department. Best wishes, Katie

Posted 1 year ago

“Usually very happy with the product and the service but this Father's Day hamper wasn't delivered on time...very disappointed!”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I can understand this with your order not being delivered on time for Father's Day. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“You call that a HMPER, 4 small bottles of wine were an Embarrassment.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry for any disappointment caused by the hamper that was received. We do state what is included in the hamper in the description on each product page. Warm regards Tom

Posted 2 years ago

“I was very disappointed with this hamper, particularly in relation to hampers from another company that I have regularly bought from. It was a birthday present and quite an embarrassing one in the end. I obviously hadn't noticed when ordering, that the bottle of champagne was a small one - I could have bought a large one from Sainsbury's at half the cost. However, I bought it as a hamper expecting it to be beautifully wrapped but it came in a bog standard, slightly battered box and there was nothing special about it at all. The chocolates were edible and that was about it, I'm afraid. I certainly won't be buying from Prestige Hampers again - it was very over-priced for what I got.”

Helpful Report

Posted 2 years ago

Hello Clare, Thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I will feed this back to our supplier. Best wishes Rosie

Posted 2 years ago

“Very disappointed in the tea hamper?19.99 is not worth the money 😕”

Helpful Report

Posted 2 years ago

Hello Janet, Thank you for your review. We are very sorry for any disappointment caused by your recent order from us and that you felt it was not worth the money. I will feed this back to our supplier. Warm regards Tom

Posted 2 years ago

“Your website is a little confusing but eventualy I got it done”

Helpful Report

Posted 2 years ago

“The website is fine with a reasonable selection but the checkout process is really awful! Too many confirmations, difficult to spot what needs to be completed..”

Helpful Report

Posted 2 years ago

“Ordered a hamper for valentines 10 days in advance to be delivered on 14th. Package did not arrive on day”

Helpful Report

Posted 2 years ago

“Ordered 5 Hampers for clients, Order was delayed due to the postal strikes, not Prestige fault however I don't understand why Royal mail was courier of choice for perishable food items knowing there was a postal strike planned. Clients were unable to eat the food in the hamper due to non refrigeration. I spoke to customer service who were very helpful and organised a new order and allowed us to select non perishables in order to protect against the same thing happening. We requested for all 5 hampers to be sent to our owners address so that she could distribute in person. The hampers arrived a day late and to the wrong address, and when we eventually got to the hampers they were all incorrect. We did receive a full refund and customer service were quick to respond however for a company called PRESTIGE HAMPERS there was nothing very prestige about it! Also disappointed in the products as the quality did not match the price, cheap chocolate, stale biscuits, very disappointing and will not be using again.”

Helpful Report

Posted 2 years ago

Hello Alison, Thank you for taking the time to leave a review. We are incredibly sorry for any disappointment and inconvenience caused while using our services on this occasion. We are pleased to hear that this has been resolved! Again our apologies, Tom

Posted 2 years ago

“The main thing is you can't talk to anybody, why don't your customer service answer the phones?”

Helpful Report

Posted 2 years ago

“Didn't receive 1hamper ordered 2as Xmas presents can't contact as will not respond to messages or phone calls not happy 😡😡”

Helpful Report

Posted 2 years ago

Hello Freda, Thank you for your review. I am very sorry to hear that one of your hampers was not delivered as requested. This is so disappointing to hear and we do apologise for any upset caused. I have located your order and can see that a replacement gift was sent. Warm regards Tom

Posted 2 years ago

“The selection pages were great. The payment pages were awful. Took me ages to actually pay as had to provide far too much information, and had used the company before so had forgotten password (the alert when trying to create an account - which I never want to do for any company - wasn't obvious so that took a while too. Simply payment, you don't need my address and phone number, unless I'm having something delviered to me - the payment agency (in my case paypal) handle the payees details. Nearly gave up. This questionaire is equally bad as I used the web-site - yet the next question only offers live chat, email and telephone - which I used none of. I accidentally selected 'Email' before seeing the tiny 'optional' flag but there's not opportunity to then take email off. I didn't email you, but your questionnaire is poorly design, just like you payment page.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your taking the time to leave. I am very sorry to hear about the issues you have experienced while using our services on this occasion. We do apologise for any inconvenience caused. I will pass this feedback on to our Development team to be looked into. Warm regards Tom

Posted 2 years ago

“I ordered an afternoon tea hamper as a birthday gift for my grandmother which was delivered 7 days earlier than the requested delivery date. This wouldn't have been such a problem if she wasn't away for Christmas. The hamper was left on her doorstep and she found it there when she returned 4 days later. Much of the food was perishable and had been unrefrigerated for almost a week which rendered it not good to eat. I reported this via the chat system on 27th & 29th December and also via the contact form on 29th December but have not had a reply. I was going to leave it until I had an email asking "How did we do?".”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that your order was delivered early while there was no one at the address to accept delivery. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 2 years ago

“The hamper basket itself is lovely, we will certainly make use of it again. However the contents inside leave much to be desired. The package sizes are far too small! One packet had literally 4 biscuits inside, the Christmas pudding was minute, enough for one person. the jars of jam and marmalade were only 130g! Almost everything (except the two bottles of wine) was just a sample. To live up to its asking price, how about putting full size food in it?”

Helpful Report

Posted 2 years ago

Hello, Thank you for you taking the time to leave a review. We are incredibly sorry for any disappointment caused by your order on this occasion. I will pass this feedback on to our supplier to be looked into. Again our apologies. Tom

Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,617 reviews