Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,339 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rip off, local garage provides a better selection! Not worth the money! £55 for 6 flowers, unable to load photos! Happy to provide if customer support get in contact.”

Helpful Report

Posted 1 month ago

Hello Nic, Thank you for your feedback, and we’re sorry to hear that you’re disappointed with your order. We understand your frustration and apologise if the arrangement didn’t meet your expectations. Our goal is to provide high-quality flowers that reflect the value, and it’s clear we didn’t deliver in this case. We’d be happy to look into this further and appreciate your offer to share photos. Our customer support team will be in touch shortly to resolve this for you. Thank you for bringing it to our attention. Best wishes, Katie

Posted 1 month ago

“Absolute rip off. What ive received is laughable for the price it cost, even spent an extra £10 for the large bouquet and there's nothing large about it. If the funeral wasn't tomorrow I'd be wanting to return this waste of money. 5 roses and 6 lilies for £42, jokers.”

Helpful Report

Posted 1 month ago

Hello Ashley, Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your order. We aim to provide high-quality arrangements that match the price and expectations, and it’s clear that we missed the mark this time. Please accept our sincere apologies, especially given the importance of this occasion. We will be reaching out to you directly to make this right. Thank you for bringing this to our attention, and again, our deepest apologies during this difficult time. Warm regards, Katie

Posted 1 month ago

“Disappointed that they arrived a day late. Flowers don’t last long and they missed the occasion they were being sent for.”

Helpful Report

Posted 1 month ago

Hello Charlie, Thank you for your feedback, and we're truly sorry to hear that the flowers arrived late and missed the special occasion. We understand how important timely delivery is, especially for meaningful moments. Please know that this is not the experience we aim to provide, and we would love the opportunity to make it right. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 1 month ago

“Terrible service, delivery 2 days late, who wants flowers or a food hamper that have been in transit for almost a week! No refunds as they have covered everything in small print. Avoid disappointment! shop anywhere else!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced. We completely understand your frustration with the delayed delivery, especially when it comes to items like flowers and food hampers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. While we do our best to ensure timely deliveries, it’s clear we fell short in this instance. I’m sorry that this has caused disappointment. Warm regards, Katie

Posted 1 month ago

“This is the worst bouquet of flowers I have ever seen. Most are pretty much dead or will be by tomorrow, also my Husband ordered them to be delivered at a certain time but we're an hour late. I'm very upset. We don't have £60 to throw into the bin and what was meant to be a sweet romantic gesture had turned out to have ruined our Anniversary today. Unacceptable”

Helpful Report

Posted 1 month ago

Hello Kelly, Thank you for sharing your feedback, and I sincerely apologise for the disappointment and frustration this has caused on such an important day. We completely understand how upsetting this must be, especially given the significance of your anniversary. The condition of the flowers and the delayed delivery are far below the standards we strive to maintain. Please know that we take this very seriously, and I’d like to make it right for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“Ordered some flowers for my aunts birthday, Royal Mail said they were delivered, Prestige said they weren’t as I hadn’t given them the correct address! The full postcode was entered and gave the address from their website!!!!! They arranged another delivery date and still no flowers! Emailed yet again, asked for a refund and still nothing! Would not recommend using Prestige flowers as they will let you down!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I sincerely apologise for the frustration you've experienced. This is certainly not the level of service we aim to provide. It sounds like there was some confusion with the delivery, and I’m sorry to hear that your aunt didn’t receive her flowers as planned. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 1 month ago

“Website very confusing to negotiate when placing order”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're sorry to hear you had a confusing experience navigating our website. We're continuously working to improve its usability, and your input is invaluable. If you have any specific issues or suggestions, please don't hesitate to reach out to our support team. We’re here to help and ensure a smoother experience in the future!

Posted 1 month ago

“Sadly whilst the flowers looked lovely Riyal mail decided to leave them at the wrong address on a door step not in a secure porch so they were never received, maybe change of delivery provider is needed”

Helpful Report

Posted 1 month ago

Dear John, thank you so much for taking the time to rate Prestige Flowers with 4 stars. We greatly appreciate your support and feedback! We apologise for the inconvenience you experienced with the delivery of your order. It's disappointing to hear that Royal Mail left the flowers at the wrong address without ensuring a secure delivery. Your suggestion regarding a potential change in delivery provider has been duly noted, and we'll be looking into alternative options to improve our service. Please accept our sincere apologies for any frustration this may have caused. We value your business and want to ensure that your future experiences with Prestige Flowers are nothing short of excellent. Best regards, Prestige Flowers Team

Posted 1 month ago

“Hardly looked anything like the pictures, the card was low quality and delivered 2 days after they said. Not worth the price at all!”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and apologise for the disappointment you encountered. We are truly sorry to learn that the flowers hardly resembled the pictures provided and that the card quality fell short of your expectations. We understand how frustrating it can be when the product received does not align with what was promised. Moreover, we sincerely apologise for the delay in delivery, as we are committed to delivering our products within the stated time frame. We understand this inconvenience adds to your dissatisfaction, and we take full responsibility for this setback. Your feedback is invaluable to us, as it allows us to identify areas where we can improve and enhance the overall customer experience. If possible, please send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 month ago

“Wanted to order some flowers last minute and found the site to be quick and easy, great selection and able to order a beautiful bouquet.”

Helpful Report

Posted 1 month ago

Dear Claudia, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are absolutely thrilled to hear that you had a fantastic experience with our website. We are glad to know that you found our site quick and easy to use, and that you were able to find a beautiful bouquet from our great selection. Your satisfaction is truly important to us, and we appreciate your kind words. If you ever need to order flowers last minute again, please don't hesitate to reach out to us. We would be more than happy to assist you in creating another stunning arrangement. Thank you once again for choosing Prestige Flowers! We look forward to serving you in the future.

Posted 1 month ago

“Terrible quality. Shameful customer service. Supermarket flowers. At florist prices . Save your money and avoid the disappointment”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear that you were disappointed with both the quality of the flowers and our customer service. We strive to offer premium arrangements, and it’s disheartening to learn that this was not your experience. I will feed this back to the relevant department. Warm regards, Katie

Posted 1 month ago

“I ordered a large bouquet of flowers for my sisters birthday on 4/10/24 which cost £36.99 plus delivery. To be fair they were delivered on her birthday, but they did not look like the photo on their website. I complained and asked for a refund as per their satisfaction gurantee. They asked for photos which I sent and they agreed that they were not of the right standard. So they offered to send a replacement bouquet to my sister or anyone else, I refused as her birthday was past. They then offered me a full credit of £42.98 to my account for future use, I refused and reitereated that I wanted a refund as per their website, Quote copied from website "so if for any reason you're not satisfied, we'll refund your money" eventually they agreed to refund for the flowers £36.99 only, which they have processed. However it should not take 9 emails to get a refund when things go wrong. Please be aware that even with quotes about satisfaction guarantee you still have to fight to get a refund.”

Helpful Report

Posted 1 month ago

Hello Helen, Thank you for sharing your experience, and we're sorry for the frustration you encountered. We sincerely apologise that the bouquet did not meet your expectations and that the process of resolving your concern took longer than it should have. We strive to uphold our satisfaction guarantee and appreciate your feedback, which will help us improve our service. We're glad the refund was processed, but we recognise that it should not have required so much effort on your part. Your concerns have been noted, and we’ll work to make sure future experiences are smoother and more straightforward. Warm regards, Rosie

Posted 1 month ago

“Please dont waste your money. The flowers are terrible quality and the same as a £3-99 bunch from a supermarket not a bouquet as described. Then told by prestige flowers its because I didn't buy a big enough bouquet. This was £27”

Helpful Report

Posted 1 month ago

Hello Sam, Thank you for your review. I’m very sorry to hear that you were disappointed with the quality of the flowers and that they did not meet your expectations. I understand how frustrating it is when what you receive does not match what was described. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Ordered a large bunch of flowers for a birthday they were dead on arrival nowhere near a large bunch of flowers. I ordered them when out of the country and because I didn't complain quick enough ( or when I was back in the country to see the £40 "bunch of flowers") they will not refund or even send fresh flowers as they are advertised. I will never use this service again I was completely embarrassed to have these delivered to someone for their birthday. I have added pic of what I ordered and what was received.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointing experience with the birthday flowers. I understand how upsetting it must have been to find that the flowers were dead on arrival and didn’t reflect the large bouquet you ordered. I can see that this has since been resolved with the customer of this order. Warm regards, Katie

Posted 1 month ago

“Don’t buy your flowers from here, honestly I put extra money and order a large flowers set and it been delivered smaller and not worth the money at all! I’m not paying for an extra £10 for a large when you sent me a medium!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that the flowers you received did not match the large arrangement you ordered and that you felt they were not worth the money. I completely understand how disappointing it is when expectations aren’t met, especially after paying extra for a larger bouquet. I see that our customer support team has reached out to you via email from a live chat ticket, requesting photos of the bouquet, and they are currently awaiting your response. Warm regards, Rosie

Posted 1 month ago

“2 days now and the flowers are still NOT delivered. My daughter is waiting 2 days now at her apartment and both days i am getting message that the flowers are not delivered and no one called her. Will never order from this company again.”

Helpful Report

Posted 1 month ago

Hello Nina, Thank you for your review. I’m very sorry to hear that your daughter’s flowers have not been delivered after two days and that there has been a lack of communication regarding the delivery. I completely understand how frustrating this situation must be, especially when waiting for a special gift. From the tracking link, we can see that delivery was attempted as requested but there was no answer. Warm regards, Rosie

Posted 1 month ago

“Flowers dead on arrival. Complain and they have covered themselves. Obviously, flowers only meant to last three days, as a complaint after three days is not their fault. I say flowers but most of it is greenery”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that your flowers arrived dead and that you were disappointed with your experience. It’s completely understandable to feel frustrated, especially when you were expecting a beautiful arrangement. I apologise for any disappointment you experienced when reaching out to our team. However, since we were contacted three weeks after delivery, we were unable to assist further in this case. Warm regards, Katie

Posted 1 month ago

“Unsatisfactory service ordered flowers 6 days before required and they still couldn’t deliver on time maybe should spend money on a providing a decent customer service rather than sponsoring Chris evens radio show”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m very sorry to hear about your unsatisfactory experience with our service. I understand how frustrating it must be not to have your flowers delivered on time, especially after placing your order well in advance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback regarding our customer service is important, and we appreciate your suggestion about prioritizing customer satisfaction. We are committed to improving our service and ensuring that our customers have a better experience in the future. Best wishes, Katie

Posted 1 month ago

“Terrible experience and unhelpful customer services. The flowers were not delivered to the recipient and sent back to the sender (Prestige). I was told to get in contact with Royal mail from their customer services but as the flowers had been returned they could not do anything. Customer services then said that "not my problem" in short and refused to redeliver the flowers or issue a refund. Would never use again just on the basis of the companies unhelpful people, never mind the flowers not even being delivered......”

Helpful Report

Posted 1 month ago

Hello Xander, Thank you for your review. I’m truly sorry to hear about your experience and the frustration you faced with our customer service. We do state on the website in our terms and conditions that we are not liable for a refused delivery. Delivery was attempted at the address provided as requested. I have contacted you directly via email. Best wishes, Ellie

Posted 1 month ago

“Not worth the money, deliver no problems turned up on time so that was amazing but we were not able to find the message card. I thought I had entered the code for the free vase but that didn’t arrive. The flowers were nothing like the picture. I could have picked up a bunch of flowers in a supermarket for half the price and they would have been more impressive. Prestige were always my go to company to use but having seen the product that is received I am not sure I will use them again. I paid for a large bouquet.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. I’m glad to hear that your flowers were delivered on time, but I’m truly sorry to learn that the bouquet did not meet your expectations and that you were unable to find the message card. We strive to provide high-quality arrangements that match the images on our site, and I regret that this was not your experience. From the photo provided, I can see that the correct size has been received. Regarding the free vase, I apologise for the oversight and for any confusion caused. The vase would need to be added to the order, and then the code would apply a discount to cover its cost. I can confirm that £4.99 was deducted from your order but no vase was added. Warm regards, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,339 reviews