Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,768 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel really sad writing but this was the worst bouquet I have sent to anyone ever. I wanted to surprise my friend for getting good grades for her first semester at uni, but the bouquet she received was a “sorry you failed” from the nearest gas station. The roses had already met God and were half wilted, and the assortment looked nothing like the photo. I felt embarrassed, to be honest, and could not look her in the eyes. I really don't like leaving negative reviews, but I hope that the shop can improve and others will not feel embarrassed about the flowers their loved one receive. The sweets and the card were very cute, though. Please take this as fair criticism rather than an attack, photos attached.”

Helpful Report

Posted 3 weeks ago

Hello Polyana, Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that the bouquet did not meet your expectations and that it caused such embarrassment when gifting it to your friend. We strive to create beautiful arrangements that reflect what is shown on our website, and it’s disappointing to learn that we fell short in this instance. I appreciate your feedback, and I can assure you that we are committed to improving our services. It’s good to know that the sweets and card were enjoyed, but I understand how important the flowers are for such a special occasion. Thank you for your valuable insights, and I hope that we can regain your trust in the future. Warm wishes, Katie

Posted 3 weeks ago

“What I received to what I ordered was awful. The rose petals were brown and the greenery was the same. Ordered a £30 bouquet and would have got better from a corner shop. Waste of time trying to complain as tried offering me £5 off my next purchase, continue to complain to try and get a refund but offer me a new bouquet knowing full well I had said I wouldn’t order again. Final complaint and I get offered a £5 partial refund. Absolutely a joke from this company. Trust me I would not order anything from yourselves again. . This company will not put there customers first”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that your experience with us was so disappointing. We take great pride in the quality of our bouquets, and it’s disheartening to learn that what you received didn’t live up to the standards we aim for. I apologise for the lack of satisfactory communication from our team regarding your concerns. Your experience is important to us, and I assure you that we are continually working to improve our service Best regards, Katie

Posted 3 weeks ago

“What I ordered to what I recieved was terrible , spoke to two different customer service agents which didn’t see an issues just copied and pasted same generic answers from a sheet barely read the messages I was sending. Foliage in the photo is what makes the bouquet look nice and full I recieved 1 twig with some leaves on as foliage which is acceptable apparently an meets there standards 🤣 don’t waste your money , I’ll be going back to interflora next time !”

Helpful Report

Posted 3 weeks ago

Hello Matt, Thank you for taking the time to leave a review. We're really sorry to hear that your order didn’t meet your expectations and that you felt our customer service fell short. We always aim to provide beautiful bouquets that reflect what’s advertised, and we’re disappointed to hear you were unhappy with yours. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 3 weeks ago

“I am in Zimbabwe and i ordered flowers for my wife to be delivered on Valentines day but i made an error on the address. I received an email from the courier service alerting me on wrong address and offered me a redelivery booking which i made for Monday 17Feb. The error was completely my fault as i was using her work address but i was happy with their communication and assistance allowing me to correct the address. Order arrived and my wife was notified of her gift by the office. She collected her order,unboxed it and everything was just like on the pictures when i ordered. Flowers fresh and all the add ons were there just as i ordered. My wife is very happy and i am happy too as i surprised her all the way from Zimbabwe. I have subscribed to Prestige Flowers and i will definitely use them again.”

Helpful Report

Posted 3 weeks ago

Hello, Russell, Thank you for your amazing 5-star review! We're delighted to hear that our team was able to assist you in correcting the address and that your wife received her flowers just as you intended. It's heartwarming to know we helped create a lovely surprise all the way from Zimbabwe! We appreciate your trust in Prestige Flowers and are thrilled to have you as a subscriber. We look forward to serving you again in the future! Best wishes, Katie

Posted 3 weeks ago

“Absolutely disgusting I ordered flowers for my mums birthday and they arrived late and dead. They looked nothing like the pictures displayed on the website. I contacted them with pictures and they said that they didn't see anything wrong with the quality, however they r clearly dead!. I will never purchase anything from here again and advise anyone else not to also.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that your order arrived late and did not meet your expectations in terms of quality. We strive to provide beautiful arrangements that match the descriptions and images on our website, so it's disappointing to learn we missed the mark for you. I can see our customer service team has offered to send a replacement out and they are awaiting your reply. Best wishes, Rosie

Posted 3 weeks ago

“By far the worst, and I mean the worst flower shop I’ve ever come across in my life”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that your experience with our flower shop has left you so disappointed. We aim to provide quality service and beautiful arrangements, and I regret that we did not meet your expectations this time. Best wishes, Rosie

Posted 3 weeks ago

“Excellent website with easy to follow instructions with what looks like a beautiful bouquet of flowers to remember a special person. Thank you. 💐”

Helpful Report

Posted 3 weeks ago

Hello, Sally, Thank you for your fantastic 5-star review! We’re so glad you found our website easy to use and that you're pleased with our beautiful bouquets. It means a lot to us that you chose to remember a special person with our flowers. We appreciate your kind words and look forward to helping you again in the future! Best wishes, Katie

Posted 3 weeks ago

“This website is very simple and easy to navigate making it a delight to buy from”

Helpful Report

Posted 3 weeks ago

Hello, Jordan, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our website simple and easy to navigate. It's our goal to create a delightful shopping experience for our customers, and your feedback truly motivates us. We appreciate your kind words and look forward to serving you again soon! Best wishes, Katie

Posted 3 weeks ago

“DISGUSTING quality, will never buy from this company again. Ruined Valentines.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear that you were dissatisfied with the quality of your order, especially given its significance for Valentine's Day. We strive to deliver beautiful arrangements that live up to our customers' expectations, and it's disappointing to learn we fell short in your case. I can see that a fresh bouquet was arranged for delivery. Best wishes, Rosie

Posted 3 weeks ago

“Having ordered a large rose and lilly bouquet for my lady for valentines I was very dissatisfied and disappointed with what arrived as I feel the value and quality in comparison to price and advertised pictures were miles apart having contacted customer service the response from them I feel us the generic meets our standards theres no issue with the bouquet needles to say won't be ordering again as the value and price is better in the supermarket. Would upload photos but the file loader is having issues.”

Helpful Report

Posted 3 weeks ago

Hello Steve, Thank you for sharing your thoughts with us. I'm truly sorry to hear that your experience did not meet your expectations, and I understand your frustration regarding the quality and value of the bouquet you received. We aim to provide beautiful arrangements that reflect our advertised images, and it’s disappointing to learn that we fell short in your case. I also regret that your experience with our customer service did not resolve your concerns satisfactorily. We strive to assist every customer with respect and understanding, and your feedback is invaluable in helping us improve. Best wishes, Rosie

Posted 3 weeks ago

“Ordered valentines flowers for my partner, what a load of utter rubbish. £50 for a bouquet I could have grabbed at Tesco for a tenner. Not only did I pay extra for a large bouquet but they look NOTHING like the photos on the website, when contacted they said they can’t do anything as I didn’t send a complaint within 3 days of delivery (I ordered these to arrive a few days before valentines as a surprise) I was given a £10 voucher when purchasing from them again (I believe you can get this from referring a friend anyway… not much of a compensation..) DO NOT RECOMMEND”

Helpful Report

Posted 3 weeks ago

Hello Kitty, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that our response to your concerns was not satisfactory. We strive to provide quality products and service, and it's disheartening when we miss the mark. Best wishes, Rosie

Posted 3 weeks ago

“Great service,it was easy to maneuver the website among all the others I've been on. The products are lovely and options provided and awesome..”

Helpful Report

Posted 3 weeks ago

Hello, Jan, Thank you so much for your glowing 5-star review! We’re thrilled to hear that you found our website easy to navigate and that you loved our products. We strive to provide a fantastic selection and excellent service, so it's wonderful to know we met your expectations. We appreciate your kind words and look forward to assisting you again soon! Best wishes, Katie

Posted 3 weeks ago

“Very disappointed with Prestige. I placed this order as soon as I found out that my sister, Julie Childs funeral was being held at The David Greedy funeral home 2.30pm U Ktime Feb 17 2024. They were not delivered in time for the funeral. Gord Woods”

Helpful Report

Posted 3 weeks ago

Hello Gord, Thank you for sharing your experience, and I’m genuinely sorry to hear about the timing issues surrounding your order. I can only imagine how disappointing it must be not to have the flowers arrive when they were needed most. We rely on third-party couriers for deliveries, but I understand that this can lead to unfortunate and frustrating situations. Your feedback is valuable, and we will certainly review our processes to prevent such issues in the future. Best wishes, Katie

Posted 3 weeks ago

“Ordered 74£ worth of flowers for valentines and they are Not like anything shown on the photos advertised on the website, some flowers were already going brown by the time they were delivered. There was half the amount of flowers received compared to the advertisement. I understand that it won’t be the same but what I received was a joke. Very underwhelming and disappointing for the price you’re paying”

Helpful Report

Posted 3 weeks ago

Hello Adam, Thank you for your feedback. I’m truly sorry to hear that the flowers you received did not match your expectations and that some were already showing signs of damage. We always aim for high standards, and it’s disappointing to know we fell short in your case. Please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 weeks ago

“Satisfaction guarantee is a complete lie. Roses had brown dead bits through out on every rose. Complained that I had been sent half dead flowers to be told there's no quality issues and the satisfaction guarantee on the website is basically fraudulent”

Helpful Report

Posted 3 weeks ago

Hello Jack, Thank you for sharing your feedback. I’m sorry to hear that you were disappointed with the quality of the roses you received. We strive to provide fresh and beautiful flowers, so it’s disheartening to learn that your experience did not meet these standards. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

“A bit disappointed with the flowers received for Valentine’s Day as some of the flowers were already dead. Not the best quality as we have previously received, hopefully a one off.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear that the flowers received for Valentine's Day were not up to the standard you expected and that some were already dead. Your feedback is important, and we always strive to provide the best quality. We truly hope this is an isolated incident and would like the opportunity to address your concerns. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 3 weeks ago

“Very poor bedraggled looking bunch of flowers would have been disappointed if this was a tenner bunch from Tesco. I would look elsewhere.”

Helpful Report

Posted 3 weeks ago

Hello Steve, Thank you for your feedback. I'm truly sorry to hear that the flowers did not meet your expectations and that you felt they were of poor quality. We aim to provide beautiful arrangements, so it’s disappointing to learn that this was not your experience. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“Don't waste your money! Prestige Valentine red roses delivered droopy, bruised and tired. Thoughts were that their 'travel sickness' would be cured with water and TLC. Wrong. Half of them were dying on the 3rd day. Prestige refused to acknowledge the poor quality of their flowers, refused any form of refund on my £71.47 order as my complaint with delivery & 'dying' photos was received after the weekend, and therefore beyond their 2 day notification period. A serious lack of Quality control and Customer diplomacy, a cop out?....or all three?”

Helpful Report

Posted 3 weeks ago

Hello Martin, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the condition of the roses you received and that your experience didn’t meet your expectations. It’s disheartening to hear you felt that your concerns were not addressed adequately. We strive for quality in our flowers and service, and I apologise for any disappointment caused. Your comments on customer service will be shared with the team to ensure we can improve moving forward. Take care, Rosie

Posted 3 weeks ago

“If I could give zero stars I would. Received a terrible bouquet last week that looked nothing like the online picture. Almost all the buds were closed and the flowers started to die after one day. Raised the issue and was met with incompetence. The person I dealt with “Aaron T” was not one bit helpful. I was basically told that’s what I paid for and I can try challenge the dispute but they would probably object it. I WOULD NOT WASTE your time.”

Helpful Report

Posted 3 weeks ago

Hello Graham, Thank you for taking the time to share your experience, though I’m truly sorry to hear about your disappointment with the bouquet and our customer service. It’s upsetting to know that your expectations were not met, and I apologise for any frustration this has caused. We strive to provide quality products and support, and I regret that we fell short in your case. Your feedback is valuable, and I will ensure it is brought to the attention of the team for future improvements. Warm regards, Rosie

Posted 3 weeks ago

“Shocking experience. Avoid using them, customer service is a joke!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that your experience did not live up to your expectations and that you found our customer service disappointing. We strive to provide a high level of support, and your comments will be taken seriously as we work to uplift our service quality. Best wishes, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,768 reviews