Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,473 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for item to be delivered 29th, still hasnt turned up 31st! Phone lines are all closed, chat bot doesn't work Avoid”

Helpful Report

Posted 2 weeks ago

Hello Paul, I sincerely apologise for the frustration you've experienced with your order. It's unacceptable for your delivery to be delayed, and I completely understand your disappointment. Our aim is to provide timely and reliable service, and I regret that we fell short this time. I have located your order and can see that our customer service team is awaiting your reply to look into this for you. Warm regards, Katie

Posted 2 weeks ago

“Order 4 days in advance, paid for 24hr speedy delivery and selected Sunday, flowers never arrived until the next week and customer service could only tell me they don’t guarantee delivery even when you select an pay for specific day delivery. Waste of time, shop local or small companies instead”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear you had a frustrating experience with your delivery. It's completely understandable to be disappointed when expectations aren’t met, especially when you’ve chosen a specific date for such an important occasion. I have located your order and can see that this has been resolved. Warm regards, Katie

Posted 2 weeks ago

“Avoid! Bought a medium bunch of flowers as a nice mothers day gift- I paid £35 and could have easily found much larger (and prettier) bunches from a normal shop! I dread to think how small a "small" bunch is! Very dissapointed and will not be using or recommending this company to anyone! Not worth the money at all! The name "prestige" is almost close to false advertising because there is nothing prestige about this bunch of flowers!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback, and I sincerely apologise for your disappointment with the flowers you received. It’s disheartening when a special gift doesn’t live up to expectations, and I understand how frustrating this must be for you. I have located your order and can see that our team are awaiting images of the bouquet to assist further. Warm regards, Katie

Posted 2 weeks ago

“Poor customer service, there was an issue with one digit on a post code, albeit the correct address was provided which was part of the info required. Company could not find detail of my order even when I provided an order number. Furthermore no confirmation has been provided of which address the order was delivered. Company now hiding behind small print. Would not recommend.”

Helpful Report

Posted 2 weeks ago

Hello Trevor, I appreciate you reaching out to share your experience with us, and I’m genuinely sorry to hear about the difficulties you faced with your order. We’re sorry for any disappointment caused on this occasion. To ensure orders are delivered to the intended recipient as requested, we rely on customers to provide the correct and complete address. Warm regards, Katie

Posted 2 weeks ago

“I would give 0 stars if I could. I ordered flowers for Mother's Day well in advance (10 days prior), expecting the flowers to be delivered on 30th March. The flowers have still not been delivered, completely missing the specified delivery date and the purpose of ordering the flowers in the first place. I did not receive any delivery updates and instead had to find my order and track it via Royal Mail. When seeing that the flowers are now due for delivery on 1st April, I contacted Prestige Flowers to ask why it took 9 days to dispatch my order, which has caused the delivery to be delayed. Their customer service team was rude, unhelpful and unsympathetic to my complaint. I have now paid for Mother's Day flowers which are not going to be delivered on Mother's Day (so completely misses the point of the order) and my poor mother received nothing on Mother's Day. As a customer I am upset that the opportunity to do something nice for my Mum was ruined by this unreliable company and furious that I have not been given a refund. Will never be purchasing from here again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I sincerely apologise for the disappointing experience you had with your Mother's Day order. It’s completely understandable to feel upset when something special doesn’t arrive as expected, especially when it was intended for such a meaningful occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 2 weeks ago

“Customer service phone line not open,cannot speak to anyone about a missing order. Do not use this company!!!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback, and I apologise for the frustration you've experienced with our customer service. It's concerning to hear that you weren’t able to reach us regarding your missing order. We aim to provide support to all of our customers, and I understand how important it is to communicate effectively. I can see that our customer service team have replied via Facebook today. Warm regards, Katie

Posted 2 weeks ago

“£51.48 for rotten roses complete with dead foliage (second time in a row from this company) that even my local garage would refuse to sell. It was such an insult for my wife to see these "flowers" as she unwrapped them, the disappointment quite tangible that this was the celebration of our wedding anniversary. From £51.48 cost to a derisory compensation of £15 into an online Prestige Flowers account that, I can assure you, I will never use. This company is a complete joke and all I can say is don't risk your hard earned cash with them. Better and a fraction of the price in your local garage or Tesco.”

Helpful Report

Posted 3 weeks ago

Hello Richard, Thank you for sharing your feedback, and I sincerely apologise for the experience you had with your order. It’s completely unacceptable for the roses to arrive in such poor condition, especially for a special occasion like your wedding anniversary. Your disappointment is understandable, and we value your input. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Katie

Posted 2 weeks ago

“Excellent from ordering to deliver flowers lovely and fresh many thanks”

Helpful Report

Posted 3 weeks ago

Hello! Thank you for your wonderful 5-star review! We’re thrilled to hear that your experience from ordering to delivery was excellent, and that the flowers were lovely and fresh. Your kind words truly motivate us to keep delivering the best! Many thanks for choosing us! Best wishes, Tom

Posted 2 weeks ago

“Flowers NOT delivered as instructed despite plenty of notice. Automated responses from company and no progress. Have requested refund and will post on social media if refund given. Would give zero stars if could.”

Helpful Report

Posted 3 weeks ago

Hello Alistair, Thank you for your review. I can see that your order was delivered on your chosen date and left in a safe place. Our customer service team have replied to your email. Best wishes, Rosie

Posted 2 weeks ago

“Flowers never got delivered. Trying to get hold of them is impossible. Live chat has no agents available just an auto robot. Phone lines are closed in the middle of the day and response to email is also auto generated. I would avoid and use a local florist service. Not impressed at all.”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about your experience with the delivery and the difficulties in reaching us. It's frustrating when communication breaks down, and it’s certainly not the service we strive to provide. I can see that a member of our customer service team has responded to your email. Warm regards, Katie

Posted 2 weeks ago

“The flowers were great. However the website implied they would be delivered by mother's day. I think this was intentionally deceptive therefore I will never trust this company again.”

Helpful Report

Posted 3 weeks ago

Hello Joe. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 weeks ago

“AVOID, Shocking service! Ordered 7 days in advance, received no delivery information & then the flowers didn't arrive in time for an anniversary. The customer service team then take no responsibility & blame Royal Mail - whom they choose to use as a delivery partner. Avoid & save yourself spending double on flowers”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about the issues you faced with your delivery. It’s frustrating when orders don't arrive as expected, especially for such a special occasion. Your feedback regarding our service is important, and I want to assure you that we take these matters very seriously. We rely on our delivery partners to ensure timely arrivals, but we understand that this does not excuse any inconvenience caused. Warm regards, Katie

Posted 2 weeks ago

“Absolutely disgraceful. I ordered and paid for flowers to be delivered the day before Mother’s Day. Because my mother wasn’t home at the time of the delivery (am I supposed to ask her to stay home all day to wait for surprise flowers??) they were then taken to a Royal Mail warehouse for 2 DAYS before they attempted re delivery. Prestige Flowers blame Royal Mail couriers but they organised the courier not me. This is supposed to be part of the service I paid for. Bottom line - DO NOT USE PRESTIGE FLOWERS”

Helpful Report

Posted 3 weeks ago

Hello, I sincerely apologize for the issues you experienced with your recent order. It's completely understandable that you would be frustrated with the delay and the handling of your flowers. While we do rely on our delivery partners, we work hard to ensure they uphold our standards. Your feedback is invaluable, and I’ll be sure to share it with our team. Best regards, Katie

Posted 2 weeks ago

“Paid for Mother’s Day delivery - they didn’t arrive. Won’t be using these again.”

Helpful Report

Posted 3 weeks ago

Hello Lisa, I genuinely apologise for the inconvenience you faced with your Mother's Day delivery. It’s disappointing when our service doesn’t meet expectations, especially on a special occasion. Your feedback is important to us, and I assure you that we take it seriously. We will share this with our dispatch manager. Warm regards, Katie

Posted 2 weeks ago

“Don't have your leg lifted. They don't deliver on time even for special occasions. No Refunds offered they are scammers”

Helpful Report

Posted 3 weeks ago

Hello, I appreciate your feedback and I'm genuinely sorry to hear about your experience with the delivery. It’s absolutely crucial that we meet our delivery commitments, especially for special occasions, and I understand how frustrating this situation must be for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 2 weeks ago

“I received your flowers on Saturday night sent by my teenage son. It’s now Monday and I’ve had to bin most of the roses as they are wilted and the petals are discoloured. The leaves are so dry & breaking. I know he paid almost £50 for the flowers and would have therefore expected them to last a little longer. Waste of money but appreciate the thought.”

Helpful Report

Posted 3 weeks ago

Hello Melanie, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience with the flowers from your son. It’s truly disappointing when a gift does not live up to expectations, especially when it comes from a loved one. Your concerns about the quality and freshness of the roses are completely valid. I appreciate you highlighting this issue, and I will ensure that your comments are shared with our team for review. If you haven’t done so already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject line, so we can work towards resolving this for you. Warm regards, Katie

Posted 2 weeks ago

“Extremely disappointed. Order was nearly £48 & paid £5.99 extra for delivery..this was meant to be a large bouquet..about 9 flowers..seriously. tried online chat, phoning & messenger..all conveniently unavailable..avoid this company”

Helpful Report

Posted 3 weeks ago

Hello Sue, I’m really sorry to hear that you were disappointed with your recent order. It’s certainly not the experience we aim to provide, and I understand your frustrations regarding the bouquet size and delivery options. Your feedback is important to us, and I will make sure to forward your concerns to our team for review. Our customer service is awaiting your reply via email. Warm regards, Katie

Posted 2 weeks ago

“My son and daughter sent me a bouquet of your flowers for mothers day this year, as they both live far away and have a family and financial commitments, as well as work, I don't get to see either of them very often, they paid over £30 not a lot i know but it was enough amount to be a better bunch then a £5 bunch from Asda but unfortunately that is all I got, it upset my kids greatly, you need to do a lot better yes you pay for what you get but they paid for fresh and will not be buying from here again”

Helpful Report

Posted 3 weeks ago

Hello Diane, Thank you for your review, and I sincerely apologise for the disappointment you experienced with your Mother's Day bouquet. It's disappointing to hear that the flowers did not meet your expectations, especially when your children were trying to make your day special. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, so we can look into this and work towards a resolution that better reflects the service we aim to provide. Please also include images of the bouquet. Warm regards, Rosie

Posted 2 weeks ago

“Appalling service from this company! Very suspicious that they have actually earned the 4.4 star rating! Ordered flowers on the 26th March for my wife for delivery on Mother’s Day, they did not arrive! Prestige did not contact me to say they would not be delivered, they replied to my query to tell that delivery would not take place and giving me a link to Royal Mail tracking which just stated that delivery was held up, no reason given! Royal Mail tracking has not changed this morning, so I have no idea if my order is on its way or stuck in some warehouse! I have tried to contact Prestige this morning via live chat, nobody available to help me. I then called them, an automated message said nobody available to help me! I have emailed them and have not yet received a reply! I would not recommend Prestige to anyone and they will certainly not be receiving any more orders from me!”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about the issues you encountered with your order and the lack of communication regarding the delivery. It's completely understandable to feel frustrated, especially during such a special occasion. This is not the standard of service we aim to provide. I have located your order and can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 2 weeks ago

“I placed an order on the 17th of March for mothers day. 2 weeks before I needed the order which is more than enough time to get this correct. I had to check royal mail website as I never received any correspondence from the company only to find out they weren't being delivered till the 1st of March, 2 days after mother's day. This is absolutely not acceptable the company didn't want to take any responsibility and blamed royal mail also stating Scotland is a remote area hence the wait... They do not want to refund or be any further assistance. Complete lack of empathy. Date of experience: 17 March 2025”

Helpful Report

Posted 3 weeks ago

Hello Sean, Thank you for your feedback. I’m genuinely sorry to hear about the issues you faced regarding your Mother's Day order. It’s disheartening to know that the timing of the delivery impacted your experience, and I understand how frustrating it must be when there’s a lack of communication from our side. While we do rely on partners like Royal Mail for timely delivery, it’s our responsibility to ensure that our customers feel supported throughout the process. I assure you that your concerns will be addressed, and we will continue working on improving our service. Warm regards, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 272,473 reviews