I would give 0 stars if I could. I ordered flowers for Mother's Day well in advance (10 days prior), expecting the flowers to be delivered on 30th March. The flowers have still not been delivered, completely missing the specified delivery date and the purpose of ordering the flowers in the first place. I did not receive any delivery updates and instead had to find my order and track it via Royal Mail. When seeing that the flowers are now due for delivery on 1st April, I contacted Prestige Flowers to ask why it took 9 days to dispatch my order, which has caused the delivery to be delayed. Their customer service team was rude, unhelpful and unsympathetic to my complaint. I have now paid for Mother's Day flowers which are not going to be delivered on Mother's Day (so completely misses the point of the order) and my poor mother received nothing on Mother's Day. As a customer I am upset that the opportunity to do something nice for my Mum was ruined by this unreliable company and furious that I have not been given a refund. Will never be purchasing from here again.