Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,470 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissatisfied with these flowers , how can you get a simple bunch of lilies so wrong My son ordered them for me for Mother’s Day they didn’t arrive till the next day Very poor quality they are turning brown before they have even opened !! How do you get money back !!”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your experience with the lilies and the delay in delivery for Mother’s Day. It’s disheartening to learn that the quality did not meet your expectations, particularly for such a special occasion. We strive to provide fresh and vibrant blooms, and I apologise for missing the mark this time. Please reach out to our customer service team, and they will assist you with this. Best wishes, Rosie

Posted 2 weeks ago

“Absolutely disgusting lack of accountability for undelivered flowers. As a retailer of PERISHABLE items, you would think they would have the understanding that their product has a quick sell by date, so almost a week late and still not delivered for Mother’s Day. A full refund has been requested yet denied even though no product was ever received. Don’t trust this company with meaningful moments for your loved ones, they don’t care.”

Helpful Report

Posted 2 weeks ago

Hello Matthew, Thank you for your review. I’m truly sorry to hear about your experience, especially given the significance of Mother’s Day. I completely understand your frustration with the delayed delivery and the impact it had on your plans. We strive to ensure timely and reliable service, and I regret that we fell short in this instance. I have reached out via email. Best wishes, Ellie

Posted 2 weeks ago

“Absolutely awful service and terrible quality of flowers. Like other customers, I ordered flowers for my mum to be delivered the day before mother's day. They arrived the day after, with three days in transit! The flowers were shrivelled and half dead. Customer service was appalling, suggesting I give it 3 days so the flowers can miraculously recover. Will never order from here again.”

Helpful Report

Posted 2 weeks ago

Hello, I sincerely apologise for the disappointing experience you had with your recent order. It’s truly frustrating when a delivery doesn’t live up to expectations, especially for something as special as a Mother’s Day gift. We aim to provide fresh and vibrant flowers that reflect the quality seen online, and I'm sorry to hear that we fell short this time. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 weeks ago

“Prestige Flowers Is a total scam. I ordered a big bouquet and chocolates for a Mothers Day delivery and because my sister has lost a loved one. It hasn't arrived. They say it was delivered a day after Mother's Day and was left with a neighbour. She checked with the neighbours, it was all a lie. Typically like with every scamming and fraudulent company, they refuse to refund the payment although it is clear it was never delivered to the recipient and I did not say Royal Mail could leave the package with a neighbor. Don't order with them.”

Helpful Report

Posted 2 weeks ago

Hello Lenea, I truly regret to hear about your experience with us. It's deeply concerning when a delivery does not go as planned, especially for a sensitive occasion such as Mother's Day. I can only imagine how frustrating this must have been for you and your sister during a challenging time. Your feedback regarding the delivery and customer service is important to us, and we will address these issues internally to ensure they don't recur. I have also reached out via email. Warm regards, Ellie

Posted 2 weeks ago

“Wouldn't even give 1 star, ordered these for my mum, paid an extra £10 for a large bunch, got about 8 lillies if that. Royal mail unable to deliver 2 days so she got them and they're wilted and leaves dying. Will not be buying from this site again. What a disappointment especially at mother's day! Seems like I'm not the only one disappointed either, should be ashamed charging those prices for what is actually delivered! Would try and contact for a refund of some sort but sounds like I'll be wasting my time with that too!”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your experience, especially given it was for such an important occasion. It's disheartening to know that the delivery and quality of the flowers did not meet your expectations, and the frustration is completely understandable. Your comments about the wilted condition of the flowers and the delivery delay are very concerning to us, and such feedback is crucial for our continuous improvement. I would encourage you to reach out via our customer service channels so we can address this matter more effectively. Warm regards, Sarah

Posted 2 weeks ago

“I selected for my parcel to be delivered on Mother’s Day and still have not received my order! My mother was in all day waiting for the parcel and has a camera at the front of the house to show that no attempt for it to be delivered was made. As the occasion has passed and still haven’t received my order, I have requested a refund and customer service has been absolutely terrible and have denied me a refund! This is the first and last time I will order from prestige flowers. Absolutely awful!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I’m sorry to hear about the issues you've experienced with your order, especially for such an important occasion. I completely understand your frustration with the delivery not arriving as expected, and I apologise for any inconvenience this has caused. I regret that customer service was unable to resolve the situation to your satisfaction, and I assure you that we take feedback like yours seriously. We will be reviewing this internally to improve our service. I can see that a replacement bouquet has since been arranged. Warm regards, Katie

Posted 2 weeks ago

“I invested with oliver Trade and i got back my profits as they promised. Their whatsap live chat +44-790854-529 8 💯”

Helpful Report

Posted 2 weeks ago

“Terrible Quality and Service. The flowers were in very poor condition, and not fresh in the slighest. They looked like the reduced flowers you see in a supermarket for £3 and in no way represent the photo on the website or the price I paid. Despite them claiming a 100% satisfaction guarantee on their website, they have refused to provide any resolution to this. Also, they should make it clearer on their website that next day delivery does not apply to regions like N.Ireland instead of burying it in their terms and conditions. If I place an order on a Saturday for a Sunday Mother's day delivery to N.Ireland, they should highlight that it wont actually make it for that day instead of making it an option and accepting it. Flowers missed mother's day due to this.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointing experience with both the quality of the flowers and the delivery service. It’s never our intention to send flowers that don’t meet expectations, and I regret that the bouquet did not reflect the photo or the quality you were hoping for. I also understand your frustration regarding the delivery timing and the clarity around next-day delivery to Northern Ireland. We will take your feedback on board to improve communication around our delivery policies. We sincerely apologise for the inconvenience caused, and thank you for sharing your thoughts with us. Warm regards, Katie

Posted 2 weeks ago

“Have used website before and very satisfied.”

Helpful Report

Posted 2 weeks ago

Hello Julie! Thank you for your kind 4-star review! We're delighted to hear that you've had a positive experience using our website before. We appreciate your loyalty and hope to continue exceeding your expectations in the future. Best wishes, Tom

Posted 2 weeks ago

“Took my payment for next day delivery and then went totally silent and missed the day I’d paid for… total waste of money. Should have gone with a local company who could have delivered what I paid for.”

Helpful Report

Posted 2 weeks ago

Hello, I'm very sorry to hear about your experience with our service. It’s disappointing when we don't meet our commitment, especially when you were looking forward to a timely delivery. I completely understand your frustration, and I apologise for the lack of communication regarding your order. We value your feedback and take it seriously, as it helps us improve our services and we can ensure this doesn’t happen again. Warm regards, Rosie

Posted 2 weeks ago

“I ordered and paid for an orchid _ which was beautiful actually and an afternoon tea gift box _ the gift box didn't show up ! Very disappointed _ it was for my sister in laws birthday _ Not happy 😞”

Helpful Report

Posted 2 weeks ago

Hello Geraldine, I’m really sorry to hear about your experience with your recent order. It’s always disappointing when a special gift doesn’t arrive as intended, especially for a birthday celebration. I completely understand your frustration regarding the missing afternoon tea gift box. I have located your order and can see that our customer service team have arranged for this to be sent as soon as possible. Warm regards, Rosie

Posted 2 weeks ago

“I ordered a Mother's Day gift from Prestige Flowers, spending over £50 including delivery, and paid extra specifically for guaranteed Sunday delivery. My elderly parents live in a block of flats, and the courier couldn’t even be bothered to wait for them to get to the door – just left a missed delivery card and disappeared. I contacted Royal Mail and was told the redelivery wouldn’t happen until Tuesday – completely missing the point of a Mother's Day gift. When the flowers finally arrived, it was even more disappointing: just four wilted rose stems and mostly leaves. It looked nothing like the bouquet advertised. The only usable items were a small cake and card – hardly worth the money I paid. I contacted Prestige Flowers to request a refund, but they outright refused and didn’t even offer any form of compensation or alternative solution. Absolutely appalling customer service. I won’t be using them again and strongly advise others to avoid them – overpriced, unreliable, and uninterested in making things right.”

Helpful Report

Posted 2 weeks ago

Hello Jeff, I’m truly sorry to hear about your disappointing experience, especially for such an important occasion. I completely understand your frustration with both the delivery issues and the quality of the flowers that were received. It’s never our intention to disappoint our customers, and I deeply regret that we did not meet your expectations. I also apologise for the way your concern was handled by our team – this is certainly not the service we aim to provide. Your feedback is valuable to us, and I will be reviewing this matter internally to ensure we make improvements moving forward. Warm regards, Rosie

Posted 2 weeks ago

“The order was delivered 7 days after I ordered it The flowers themselves were actually stunning”

Helpful Report

Posted 2 weeks ago

Hello! Thank you for your lovely 4-star review! We're so glad to hear that you found the flowers stunning. We appreciate your feedback regarding the delivery time, and we are continually working to improve our service. Best wishes, Tom

Posted 2 weeks ago

“Will never use this company again !!!!!! Flowers were all dead on arrival To everyone out there, DO NOT WASTE YOUR MONEY”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to hear about your experience with your recent order. It's incredibly disappointing to receive flowers that do not meet expectations, and I completely understand your frustration. We strive to ensure our flowers arrive fresh and in perfect condition, and I apologise that we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 2 weeks ago

“Really disappointed for my daughter who arranged a delivery for Mother’s Day for me and I had to throw one stem away as it was wilting and was slimy when arrived. Two stems have been wilting since Monday. Not worth the money . Will not let me upload photos.”

Helpful Report

Posted 2 weeks ago

Hello Deborah, Thank you for your message. I’m sorry to hear that your Mother’s Day bouquet did not arrive in the condition expected. Flowers should be fresh and long-lasting, and I understand how disappointing it must have been to receive stems that were wilting. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 2 weeks ago

“I would not recommend this company. I ordered flowers to be delivered to my Mother for Mother’s Day and they arrived two days late and were half dead. When I phone up looking for a refund they ordered me the delivery charge of £5.99 credit”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about the issues you faced with your recent order. It’s always disappointing when a delivery does not meet your expectations, especially for a special occasion like Mother’s Day. We strive to ensure our flowers are fresh and lovely upon arrival, and I regret that we fell short in this instance. I understand your frustration with the resolution provided, and I appreciate you bringing this to our attention. Your feedback is invaluable as we work to improve our services. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 2 weeks ago

“I sent a Mothers Day bouquet that shrivelled and wilted within days. I contacted Prestige Flowers as soon as it became clear they weren’t going to bloom, only to be hit with a rigid “three-day policy.” Apparently, you’re supposed to complain before the flowers show any signs of failure. That tells you everything you need to know. They offered me a £10 voucher, as the recipient, which is frankly useless. I didn’t buy the flowers, they were a gift. How exactly is a voucher meant to make up for a ruined gesture? The flowers were poor quality, the customer service robotic, and the refund policy built to avoid responsibility. If you’re thinking of ordering from them, don’t. There are much better companies who stand by their products and treat customers (and gift recipients) like humans.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the bouquet, especially given the significance of the occasion. It’s disappointing to learn that the flowers wilted so quickly. We take customer feedback seriously and will review our policies to ensure we’re offering the best possible service. I apologise if the voucher offered was not a suitable solution for the situation, and I understand how that can feel unhelpful when the issue involves a gift. Thank you for taking the time to share your thoughts. We’ll continue to work on improving both our products and customer service. Warm regards, Katie

Posted 2 weeks ago

“Ordered two lots of mother’s day flowers. I have spent a considerable amount of money and flowers are already dead and wilted. Contacted customer service after 3.5 days of receiving and they said as it’s not within 3 days of delivery they cannot refund it. To put it into context £80+ of flowers have not even lasted 4 days. The company do nothing to help and resolve issues and I am embarrassed to have gifted these.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I’m truly sorry to hear that your flowers didn’t last as expected, especially after spending a considerable amount on them for such an important occasion. I completely understand your frustration with the situation and the response from our customer service team. While our policy states that we can only accept claims within 3 days of delivery, I regret that this has caused such disappointment. We do take all customer concerns seriously, and your feedback will be reviewed as we continue to improve our service. I can see that they did request a timestamp image to assist further with this. I apologise for the inconvenience caused, and thank you for sharing your experience with us. Warm regards, Katie

Posted 2 weeks ago

“Very disappointed with flowers that were delivered to a friend! Does not look like the picture I ordered from.”

Helpful Report

Posted 2 weeks ago

Hello, I'm truly sorry to hear that the flowers delivered to your friend did not match your expectations or the picture you ordered from. We strive to provide beautiful arrangements that reflect the quality of our offerings, and it’s disheartening to learn that we fell short in this instance. Your feedback is invaluable, and we will take it on board to improve our service. If you would like, please reach out to our customer service team so we can address your concerns in more detail. Best regards, Katie

Posted 2 weeks ago

“Unbelievably terrible service . I will never use your company as you did not deliver what I ordered. A very dissatisfied customer.”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear that you’re dissatisfied with your order. It’s always our goal to provide exactly what is expected, and I apologize that we fell short in this instance. Your feedback is important to us, and we’ll be reviewing this matter to understand what went wrong and how we can improve moving forward. Warm regards, Sophia

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 272,470 reviews