Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,904 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 270,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived with painted accompanying stalks etc . The paint was still wet and transferred onto hands when handling . Some of the flowers were short lasting so quite disappointing. A fair price for Christmas delivery.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We're very sorry to hear about the issues you experienced with your flowers. It's concerning to hear that paint transferred onto your hands and that some flowers did not last as expected. We appreciate your comments regarding the delivery pricing during the festive season as well. Your experience is important to us, and we will take your feedback into account to improve our services. If you haven’t done so already, please share some images of the bouquet with us at enquiries@prestigeflowers.co.uk. Kindly include your order number and "REVIEW" in the subject line. Best wishes, Katie

Posted 1 week ago

“There was no flower, just a pot of dirt. Support have not been responsive in any way. Very disappointing for my mother.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused on this occasion. I can see that our customer service team responded to your email on December 20th, providing information about the amaryllis bulb included in your order. They also shared an image showing what the plant will look like once the care guide has been followed and it begins to bloom. Warm regards, Katie

Posted 1 week ago

“Not what I expected. Was delivered on time, but I thought I was ordering a prepared bouquet. I appreciate that some of the flowers should bloom later. But didn’t have the effect I was hoping for.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that the bouquet did not meet your expectations or have the immediate impact you were hoping for. We take great pride in creating beautiful arrangements, and I understand how disappointing it can be when we fall short. Your comments are invaluable, and we will use them to improve our services and offerings moving forward. Best wishes, Rosie

Posted 1 week ago

“Received Christmas flowers as a gift red roses and greenery. The next day my room was full of tiny flies and I had to throw the flowers in the bin.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience. I sincerely apologise for the inconvenience caused by the flies, as this is certainly not the quality we aim to provide. Your feedback is crucial in helping us address such issues and improve our service. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 1 week ago

“Very small, I mean VERY small bunch of flowers. Certainly not worth £25. Hardly any flowers or greenery. Totally different from picture advertised. Very disappointed as it was sent as a gift.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received did not match your expectations, particularly regarding its size and the difference from the advertised image. It’s disappointing to know it fell short, especially since it was meant as a gift. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 1 week ago

“I ordered flowers for awork colleague who was leaving the flowers never arrived on specific date the courier apparently could not gain access I asked prestige to resend flowers to persons home address was told nono compensation andno to a forwarding address I had ordered and paid for the flowers 2 weeks in advance customer service is awful still no flowers arrived”

Helpful Report

Posted 2 weeks ago

Hello Caroline, Thank you for bringing your concerns to our attention. I’m truly sorry for the issues you faced with your order not arriving on time. This is not the experience we aim to provide, and I understand how disappointing this must be. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 week ago

“Very disappointing, not even a proper greetings card with the flowers, even though I asked for a large bouquet it was very small and lilies are wilting already.”

Helpful Report

Posted 2 weeks ago

Hello Elaine, Thank you for sharing your feedback with us. I'm truly sorry to hear that your experience did not meet your expectations, especially regarding the size of the bouquet and the condition of the lilies. This is certainly not the standard we aim to uphold. Your comments about the greetings card are also noted, and I understand how important those personal touches are. We appreciate your input, as it helps us improve our services. If you could reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be glad to discuss this matter further and see how we can assist you. Please include some images of the bouquet in your email. Warm regards, Katie

Posted 1 week ago

“I have a purple and orange arrangement from Prestige flowers, they are spectacular. A gift from relatives in Boston , Mass. I couldn’t praise them enough. First class.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that you loved the purple and orange arrangement from Prestige Flowers. Your kind words truly inspire us to continue providing first-class service and stunning floral creations. We appreciate your support and look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Every time I send flowers the package arrives opened and delivered to a “. Safe place” but not placed up the correct way and the flowers end up spoiled. I think you need to stop using Royal Mail as they do not follow their own policies.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for bringing this issue to our attention. I truly apologise for the disappointment you have experienced with your deliveries. It’s disheartening to hear that the flowers are not arriving in good condition, and I understand how frustrating this must be. Please know that we are constantly working to improve our service and your feedback about the delivery process is invaluable in addressing these concerns. If you could reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we will do our best to assist you further. Please include some images of the bouquet too. Kind regards, Katie

Posted 1 week ago

“I wish I had read reviews ,have used previously and went well but this time sadly not ,flowers meant for a birthday today ,won’t be arriving till Friday and I doubt 3 days in a sorting office will do much for the blooms I paid over £65 for”

Helpful Report

Posted 2 weeks ago

Hello Sharon, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. To maintain the freshness of the bouquet throughout the journey, we include an Aqua Pack/Liquid Gel. This innovative pack contains water and essential nutrients that help nourish the flowers, allowing them to stay fresh and vibrant upon arrival. However, if there are any issues with the flowers upon delivery, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject and we can of course look into this for you. Best wishes, Rosie

Posted 1 week ago

“Ordered flowers a week before requested delivery date, (and asked that no 'Merry Christmas' or similar wording be added to order or card etc, due to recent family bereavement), received no reply and failed to deliver on the selected day, nothing delivered day after either. No email advising non delivery and had to chase up after third day. Awful service, email quoted policy and said dates are approximate, no answer when we asked why the company could not at least let us know of lateness. Offered to deliver 4 days later, then offered a five pounds credit for future purchases, but this has never been received. We cancelled order and sorted with another company who delivered on date requested. This is the second time I have had issues with Prestige. Appreciate things do go wrong and deliveries may be late / unpredictable but beware buyers as biggest issue here is with the lack of customer service - dreadful. It's really not difficult to have keep customers updated. Very poor service.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties you encountered with your order. We understand how important timely deliveries and clear communication are, especially during sensitive times. While we strive to meet our delivery commitments, it is clear that we did not meet your expectations on this occasion. Please know that we take your feedback seriously, and we are actively working to enhance our customer service and communication processes. We appreciate your understanding that sometimes unforeseen issues can arise, but we truly regret any stress this situation caused. Warm regards, Katie

Posted 1 week ago

“I feel I have to write another review after talking to our sister in Scotland spoke to us about her disappointment at the flowers we sent our dad for his 99th birthday. She thought we went cheap! I sent her the photo of what we ordered vs what we got and even she was appalled. The fact that we paid for delivery on a certain date and they were delivered several days later was one thing, but the quality of the flowers was nothing but woeful. Was refused a refund as 2 days had elapsed and we were offered a voucher. A voucher! Really? Of course, we will never use the voucher! Why would we! Be wary ordering flowers as I think they assume you will never see them!”

Helpful Report

Posted 2 weeks ago

Hello Deanne, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience regarding the flowers sent for your father’s birthday. It’s disappointing to know that both the quality and timing of the delivery did not meet your expectations, and I understand how upsetting this situation is, especially for such a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 1 week ago

“Horrible company !!! My work colleague sent me a flowers as a kind gesture to cheer me up as I'm recovering from cancer and it was Xmas eve. She put the wrong address on it easy mistake live in the court but flowers were delivered to the Cresent which is 2 doors down on next street I've had her mail before which I bring to her. I called to the house nobody was in and the blinds were all shut I don't know if the lady is unwell or god forbid passed away so I didn't get a response. However who ever the person was who lifted my flowers had a cheek to phone the company to say I don't live there and they contacted my friend to let her know. My friend contacted them and myself have also try by email and phone which they never answer might I say but we have basically been told the same it's not there fault. Never mind the season of good will but were to hell is your compassion. Now I understand why it states abuse is not tolerate on the voice message no wonder people behave like that the treatment of your costumers is horrendous especially when it's a genuine person !!!”

Helpful Report

Posted 2 weeks ago

Hello Barbara, Thank you for your review. We sincerely apologise for the distressing experience you have described. We are truly sorry that this situation has added unnecessary stress during such a challenging time. While we strive to ensure our deliveries are handled smoothly, it is clear that we fell short in addressing this issue in a manner that reflects compassion and understanding. We acknowledge the importance of such gestures, especially during the holiday season, and regret that this unfortunate series of events occurred. We are committed to improving our communication channels and customer support to ensure issues like these are resolved more effectively in the future. Your feedback is invaluable, and we will be reviewing our processes to prevent such situations. Warm regards, Katie

Posted 1 week ago

“48 hours late delivery so clearly selecting a date on their system means nothing, they'll turn up on the day you pick if you're lucky and the Royal Mail can be bothered. No offer or delivery refund despite the let down and this after I bought a bouquet every month for 10 months last year. Money money money, should rename themselves ABBA flowers.🤬”

Helpful Report

Posted 2 weeks ago

Hello John, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience you've faced with the delivery of your flowers. I understand how frustrating it can be when expectations are not met. Your feedback regarding the delivery issues and customer service will help us address these concerns internally to better serve our customers in the future. Warm regards, Katie

Posted 1 week ago

“Ordered flowers for my partners Birthday and paid £75, it was on promotion and reduced from £100. The flowers arrived damaged and wasn’t fully satisfied with the amount of roses. When sent an email to customer services, they tried to educated me with saying it’s the correct amount and nothing wrong with the flowers.£8 bouquet in tescos looked more cost effective and presentable ? As a customer I am not interested in your flower guide policy etc. Please avoid this company as it’s completely false advertisement on thier website. Flower didn’t last 4 days either Would not recommend this company or else be prepared to spoilt your loved ones special occasion….AVOID”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm very sorry to hear that your experience with our flowers didn't meet your expectations. It’s disheartening to know that the roses didn’t last as long as they should have, and I appreciate you bringing this to our attention. I understand how frustrating it must have been to feel dismissed when you reached out to customer service. Your comments are valuable, and we will use them to help enhance our service in the future. Warm regards, Katie

Posted 1 week ago

“My son sent me a bouquet which looked lovely untill a few days later the roses dropped and the lilies never opened all the leaves wilted.As i was a recipitent i did not know you had to report within 3 days therfore i have only been offered 10.00 to spend on more flowers .This will mot be happening and i will noy purchase from here .There customer service is a disgrace i emailed 3 times and same answer”

Helpful Report

Posted 2 weeks ago

Hello Ms Hair, Thank you for sharing your concerns with us. I'm truly sorry to hear about your experience with the bouquet and I understand how disappointing it can be when flowers don’t last as expected. I also apologise for the confusion regarding our reporting policy. We aim to provide better clarity in our communications, and your feedback will help us improve. It’s unfortunate to hear that you felt our customer service did not meet your expectations. Warm regards, Katie

Posted 1 week ago

“Terrible size and quality of flowers Ordered a medium rose(lily bouquet. Received what looks like a small petrol station forecourt selection”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I'm really sorry to hear that the size and quality of the flowers did not meet your expectations. It’s disappointing to know that you felt the bouquet fell short of what you anticipated. We strive to provide beautiful arrangements, and it sounds like we missed the mark this time. Your feedback is essential in helping us improve our offerings. Warm regards, Katie

Posted 2 weeks ago

“Excellent”

Helpful Report

Posted 2 weeks ago

Hello Catherine, Thank you for your fantastic 5-star review! We're absolutely thrilled to hear that you had an excellent experience with us. Your feedback is incredibly valuable, and it motivates us to continue delivering the best service and beautiful arrangements. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Ordered flowers for mother's birthday - selected and paid extra for named day delivery, and they turned up a day late. Flowers were ok, but not for an extra size, limited selection and small number of stems. Customer 'service' is a joke - once you get past the utterly useless chatbot machine, someone who clearly doesn't give a damn throws the Terms and Conditions at you, no apology, nothing. Very poor - do not recommend, there are plenty of other much better and more reliable florists out there. Suggest Simon Crowther takes a good look at his 'customer service' !”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and I completely understand your frustration. I sincerely apologise for the delay in delivery and that the flowers did not meet your expectations. We apologise for any disappointment caused when contacting our customer service team. While I can see that they provided the correct information regarding our delivery policy, we’re sorry if it felt like they were simply quoting terms and conditions without addressing your concerns more personally. This is not the level of service we aim to provide, and we will be sure to feed this back internally. If possible, could you please send us some images of the bouquet? We would be happy to investigate this further and address your concerns about the number of stems included. Warm regards, Ellie

Posted 2 weeks ago

“After using lots of times, and the only online company I use for flowers I am really disappointed with the bouquet I received this time. I appreciate the substitution needed as I ordered sunflowers but compared to the photo I based my order on I would say I’m about 10 flowers down.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received didn't meet your expectations this time. It’s understandable to feel disappointed, especially after having a positive experience in the past. We do try our best to ensure every order is vibrant and fulfilling, even when substitutions are necessary. Your feedback helps us improve, and I would love the chance to look into this further for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 270,904 reviews