Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,769 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I recieved were not of the same quality as in the photo. The flowers were wilted and the leaves were yellow. Order no. #8595039”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers you received did not meet your expectations in terms of quality. Wilting and yellow leaves are certainly not what we aim to deliver, and I understand how disappointing that can be. Our customer service team will be in touch to look into this for you. Best wishes, Katie

Posted 1 week ago

“Thank you lovely flowers and add on”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your lovely 5-star review! We're delighted to hear that you enjoyed our flowers and the add-on. Best wishes, Rosie

Posted 1 week ago

“I have always used Prestige Flowers & have only one complaint from the recipient which having reported it to you with a picture you sent a replacement”

Helpful Report

Posted 2 weeks ago

Hello Anita, Thank you for your fantastic 5-star review! We truly appreciate your continued trust in Prestige Flowers. We're glad to hear that we were able to address the recipient’s concern promptly. Your feedback helps us improve and provide the best service possible. Best wishes, Rosie

Posted 1 week ago

“Such a great range of flowers and interesting extras to make someone feel special!”

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Posted 2 weeks ago

Hello Rebecca, Thank you for the wonderful 4-star review! We’re thrilled to hear that you appreciate our great range of flowers and the interesting extras we offer. Best wishes, Rosie

Posted 1 week ago

“Easy to use site. Better value than M&S which I have previously used.Will definitely use again. Beautiful selection to choose from.Thank You. I hope my Mother loves them for her birthday 💐”

Helpful Report

Posted 2 weeks ago

Hello Fiona-Jane, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our site easy to use. It's fantastic to know that you loved our beautiful selection! Best wishes, Rosie

Posted 1 week ago

“Poor quality, petals all brown and dead, not very fresh and disappointingly small bunch when I requested a large bouquet. Disappointing as ordered for my wife’s 40th. Could have gotten better from the local supermarket for a fraction of the price.”

Helpful Report

Posted 2 weeks ago

Hello Phil, Thank you for taking the time to share your experience. I’m truly sorry to hear that the quality and size of the bouquet did not meet your expectations, especially for such a special occasion. It’s disappointing to learn that we missed the mark, and I understand how frustrating this must be for you. We appreciate your feedback as it helps us improve. Our customer service team has reached out to look into this for you. Best regards, Katie

Posted 1 week ago

“Easy to use website, great selection, great prices. Ordering from the US, so happy to find florist in the UK.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and loved our selection and prices. Best wishes, Rosie

Posted 1 week ago

“Poor quality, not very fresh and disappointingly small bunch for the price. At least they were delivered promptly.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m sorry to hear that the quality and size of your bouquet did not meet your expectations. We strive to provide only the freshest flowers and the best service, so it’s disappointing to learn that we fell short in this instance. Our customer service team hs reached out via email to look into this for you. Best regards, Katie

Posted 1 week ago

“Order was placed specifically requesting delivery today for my mother's birthday. At no point was there any indication delivery may not be on the requested day until this afternoon when I get an email from the courier company saying it won't be there until tomorrow. Extremely disappointing, and not 'prestige' service at all. I will not be using Prestige Flowers again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear that your order did not arrive as expected for your mother's birthday. It's disappointing when we can't meet those important moments, and I understand how that would be very upsetting. We aim to provide the highest level of service, and your feedback will help us improve. Best wishes, Tom

Posted 2 weeks ago

“Quick and easy service and fast delivery”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your positive review! We're thrilled to hear that you found our service quick and easy, along with fast delivery. Your satisfaction is our priority, and we appreciate your feedback. Best wishes, Rosie

Posted 2 weeks ago

“Extra disappointed with the service. Ordered flowers to be delivered on my hubby’s birthday thinking that he will be surprised and call me when he receives but they never arrived on time. And I had to tell him you should expect flowers on the day after his birthday ruining all the happiness. This was a special occasion and failure to deliver on time was very upsetting. They should take up the responsibility and expect them to compensate or send full refund.totally dissatisfied and will never this service again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your order did not arrive on time for such a significant occasion. I understand how disappointing it is when plans don't go as expected, especially when you're trying to create a special moment. We take accountability seriously and your concerns are being noted. Our customer service team has reached out via email to look into this for you. Warm regards, Tom

Posted 2 weeks ago

“Bought a bouquet for my mums 88th birthday the picture on web page looks nothing like was sent total disgrace for over £50 spent . Look elsewhere people far better companies about”

Helpful Report

Posted 2 weeks ago

Hello Damian, Thank you for your review. I’m truly sorry to hear that the bouquet did not meet your expectations and for any disappointment this may have caused on such a special occasion for your mum. We aim to provide high-quality arrangements, and it seems we fell short this time. Your feedback is invaluable, and I will ensure it is passed along to our team for further evaluation. Warm regards, Tom

Posted 2 weeks ago

“Very disappointed with the flowers that arrived. I placed an order for 3 different bouquets. The first one didn’t get delivered on the day and then when they arrived the next day half of the flowers were dead. The second bouquet for my mum arrived and the roses are all drooping and soft to touch. Goodness knows what the third bouquet will be like that gets delivered tomorrow.”

Helpful Report

Posted 2 weeks ago

Hello Andrew, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you faced with the deliveries and the quality of the flowers. I completely understand how disappointing this must be, especially when you’re hoping to convey your sentiments with beautiful blooms. We strive to deliver high-quality flowers, and your feedback is essential for us to make necessary improvements. I sincerely apologize for any inconvenience this has caused you. Please rest assured that I will follow up with our team to investigate this matter further. If you have not already, please reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 weeks ago

“I rarely do reviews but feel so incensed ….Do not bother to buy flowers from this company! The pictures of the flowers are a complete con…the bunches look huge and I even paid extra for more and only got 5 roses and 1 possibly 2 lilies ( hard to tell from photo friend sent me) and a whole lot of greenery for £32! The roses were not pink as described but white and the petals were brown at the edges. I could have got 2 really good bouquets of flowers from the supermarket for what I paid …absolutely disgusted and I will be contacting them tomorrow to complain”

Helpful Report

Posted 2 weeks ago

Hello Julia, I’m really sorry to hear about your experience and appreciate you taking the time to express your concerns. It’s disappointing to learn that the flowers did not meet your expectations in terms of quality and size. We strive to accurately represent our arrangements, and your feedback is invaluable in helping us improve. Please know that we take these matters seriously, and I encourage you to contact our customer service team at enquiries@prestigeflowers.co.uk with your order details so we can address your concerns directly. Thank you for bringing this to our attention. I hope we can resolve this for you. Best regards, Tom

Posted 2 weeks ago

“Very disappointed with the amount and quality of the flowers that I arranged for my daughter’s birthday.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear about your disappointment with the flowers you ordered for your daughter's birthday. It’s certainly disheartening when expectations aren’t met, especially for such a special occasion. We strive for high quality, and I appreciate you bringing this to our attention. Your experience is important to us, and we are taking your comments seriously to improve our service. Please consider contacting our team at enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line, so we can assist you further with your concerns. Best wishes, Rosie

Posted 2 weeks ago

“There is nothing prestige about these flowers. I would avoid at all costs. The customer service is shocking and they did not reimburse for dead flowers on delivery.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your thoughts. I'm truly sorry to hear about your experience with our flowers and customer service. It's completely understandable to feel disappointed, especially when it comes to something as significant as gifting flowers. We aim to deliver only the best, and your feedback is crucial in helping us improve our services. I apologise for any inconvenience you've faced and want to assure you that we take these matters seriously. Please feel free to reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they will help you address your concerns. Please include the order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 2 weeks ago

“I bought these flowers for my friend who was delighted with them. She said the flowers are very good quality and the arrangement is gorgeous. Thank you!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your wonderful 5-star review! We're so pleased to hear that your friend loved the flowers and that you found the quality and arrangement to be beautiful. Best wishes, Rosie

Posted 2 weeks ago

“My daughters arranged for a flower delivery for my birthday. The flowers arrived beautifully packaged but some badly wilted. The rest followed suit and after 4 days weren’t fit for anything but the compost heap. Such a shame as flowers from other companies are still as fresh as when they arrived and look beautiful. I’ve advised my daughters not to use your company again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback. I'm really sorry to hear that the flowers arrived in less than perfect condition and didn’t last as expected. I completely understand how disappointing it must be, especially on a special occasion like your birthday. We aim to provide fresh and beautiful blooms, and your experience certainly doesn’t reflect our standards. I appreciate your comments, as they help us to identify areas needing improvement. If you would like to discuss this further, please don’t hesitate to reach out to us at enquiries@prestigeflowers.co.uk. Please include some images along with the order details and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 weeks ago

“Ordered in plenty of time for a birthday. But not delivered 😢 eventhough site says next day delivery. Customer service says this can't be guaranteed. Beware”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the delivery issue you experienced. I understand how important it is to have flowers arrive on time for a special occasion, and it's disappointing when that doesn't happen. While we strive for timely deliveries, there can sometimes be unexpected delays. Your concerns are important to us, and we appreciate you bringing this to our attention. Best wishes, Katie

Posted 2 weeks ago

“great service, delivered exactly as ordered but the flowers were rather disappointing. Not such a bountiful bouquet as pictured with less colour. Tried to send a picture but the review page doesn't allow it !”

Helpful Report

Posted 2 weeks ago

Hello Ian, Thank you for taking the time to share your feedback. We're glad to hear that you were pleased with the service and delivery. However, we're sorry to learn that the bouquet did not meet your expectations in terms of fullness and color. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include some photos of the bouquet and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 271,769 reviews