Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,335 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS Horrendous service. I ordered a bunch of flowers for a colleague to be delivered 31st October. I received no dispatch notification and when I chased this up they advised me the Royal Mail tracking was down. I contacted the following day for them to tell me hospitals do not accept flowers however these flowers had never even been dispatched nor had I been sent any tracking information. They advised me I would not be refunded and that they would send the flowers to an alternative address which they have failed to do. DO NOT ORDER FROM THIS WEBSITE I AM NOW £50 down with no flowers or refund. Absolutely disgusting.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re deeply sorry to hear about your recent experience and understand your frustration. Your feedback regarding the dispatch and delivery of your order is concerning, and we sincerely apologise for the inconvenience this has caused you. It’s always our goal to provide transparent communication regarding orders, and we regret that we fell short in your case. Warm regards, Katie

Posted 3 weeks ago

“Shocking, see photos of what was ordered compared to received”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. We're very sorry to hear that what you received didn't meet your expectations. We strive to deliver beautiful arrangements that match our customers' orders, and we're disappointed to learn that we fell short in your case. I can confirm this bouquet does include flowers that are sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Katie

Posted 3 weeks ago

“The flowers were supposed to be delivered on October 31st but were delivered a day late on November 1st”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. We're truly sorry to hear that your flowers were not delivered on the expected date and that this caused disappointment. Timely delivery is very important to us, and we apologise for any inconvenience this may have caused you. If you have any concerns regarding the condition of the flowers, please let us know, and we will do our best to assist you. Warm regards, Katie

Posted 3 weeks ago

“Very nice and fresh arrangement, happy customer ❤️highly recommended ❤️”

Helpful Report

Posted 3 weeks ago

Hello Dileepa, Thank you for your amazing review! We're so happy to hear that you loved the fresh arrangement. Your recommendation means a lot to us, and we can’t wait to create more beautiful bouquets for you in the future! Best wishes, Katie

Posted 3 weeks ago

“Definitely worse service, they send the flowers and expect it to be fresh in 3 days delivery window. They send it by Royal mail, and past the delivery date by 2 days. Paying 45£ for wilted flower, as birthday gift. Better off putting those 45£ in voucher as a gift that buying flowers from here. And of course they won't care because their getting the money.”

Helpful Report

Posted 3 weeks ago

Hello Donna, We are sorry to learn that you've been having issues with our delivery service, and we sincerely apologise for any inconvenience this may have caused. If there are any issues with the flowers, please send us some images of the bouquet and we would be able to look into this for you. Warm regards, Katie

Posted 3 weeks ago

“Flowers came late also Flowers were on the turn Told they were on the way but they were stuck in sorting office overnight. Not happy at all. G Laight mr”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm sorry to hear about the delay with your delivery and that the flowers were not as fresh as expected. It’s disappointing that they were held up in the sorting office overnight, and we understand how frustrating this must have been. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 3 weeks ago

“Paid extra for delivery on family members birthday when they were at home, but order turned up a day late when they were at work. Not impressed with customer care either they said it was up to me to deal with Royal Mail. Will not be using them again especially if the flowers turn up all withered two days late !!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review. We're sorry to hear that this recent delivery didn’t go as smoothly as we’d hoped, and we apologise for any frustration this may have caused. Our records show that delivery was attempted as scheduled, but there was no answer at the time, as our team advised. If there are any issues with the flowers upon arrival, please feel free to send us some photos, and we’ll be glad to look into it for you. Warm regards, Katie

Posted 3 weeks ago

“I should of read the reviews first, what a bad service and low quality product, response from them was shocking, not willing to except any responsibility at all, overall very low quality service and product.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm genuinely sorry to hear about your dissatisfaction with our service and product quality. We strive to maintain high standards and it’s disheartening to know we fell short. Your feedback is important to us, and we take it seriously—we will work to address the issues you've raised. Best regards, Tom

Posted 3 weeks ago

“The flowers arrived in time but the message card was not with the flowers so she did not know who they were from. This is not good as it created an awkward situation for her. I feel you should compensate by sending the card with complimentary chocolates, so she has the card . 8279930 Order”

Helpful Report

Posted 3 weeks ago

Hello Donna, Thank you for your feedback regarding your recent experience. We sincerely apologise for the oversight with the message card not being included, as we understand how important it is for the recipient to know who the flowers are from. If you could please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Warm regards, Ellie

Posted 3 weeks ago

“I certainly WON'T be using you again !! Spent £50 on a birthday bouquet for my elderly mother in law who has dementia, for them not to arrive as they'd been sent to a completely different address half way across the other side of the county from where they live, customer services absolutely zero help & couldn't offer me an explanation as to why & asked if I'd given them the correct address - bearing in mind she's lived there for 55 years. No offer of compensation in any form was offered. How come you're still in business with an attitude like this, maybe your customer service staff need some further training.”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear about your experience and the distress it caused you and your family. It’s unacceptable for an order to be sent to the wrong address, especially under such sensitive circumstances. I understand how important it is for deliveries to arrive on time and to the right location. We ask customers to confirm their delivery address in case of any issues, simply to ensure accuracy. No offense is intended by this request. The error originated with Royal Mail, and they will have corrected this on their end to get this order where to needs to be. Best regards, Tom

Posted 3 weeks ago

“Quick service delivery. Flowers correspond to photo.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful review! We're thrilled to hear that you experienced quick service delivery and that the flowers matched the photo. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again! Best wishes, Katie

Posted 3 weeks ago

“FALSE ADVERTISING - AWFUL FLOWERS! RIDICULOUS CUSTOMER SERVICE! PATHETIC RESPONSE! UNDER NO CIRCUMSTANCE SHOULD YOU USE PRESTIGE FLOWERS, IF YOU LIKE THE PERSON YOU ARE SENDING FLOWERS TO BECAUSE WHAT THEY RECEIVE HOLDS NO COMPARISON TO THE PICTURE SHOWN.”

Helpful Report

Posted 3 weeks ago

Hello Andrea, Thank you for sharing your feedback. We’re very sorry to hear that you were disappointed with your recent experience. It’s our goal to provide beautiful flowers and a seamless service, so it’s concerning to hear that we did not meet those expectations. Your comments about the quality of the flowers and customer service have been noted, and we take your concerns seriously. Best wishes, Tom

Posted 3 weeks ago

“Flowers arrived withered. Quality very poor. Lasted a day and had be thrown out.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that the flowers you received did not meet your expectations and withered so quickly. It’s disheartening for us when we don't deliver the quality we strive for. If you could please reach out to our customer service team with your order details, they will be happy to assist you further. Best regards, Tom

Posted 3 weeks ago

“I would like to acknowledge great customer service by this company Complained about bouquet I had been sent for my birthday within a day I had a new bouquet sent to.me Thankyou to sll”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your lovely review! We truly appreciate your kind words about our customer service. It’s always our goal to ensure our customers are satisfied, and we’re glad we could make things right for you. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, Katie

Posted 3 weeks ago

“I went for next day delivery and the flowers were not delivered for two days. I was told by customer service that there is actually a 3 day delivery window in the terms and conditions. This is stated at 4.1 of the terms and conditions (total of 15.7 paragraphs). However, on the top of the terms and conditions tab, the statement of 'next day delivery' is stated. This is very disappointing. The customer services person said there was nothing they could do about it. I won't be returning.”

Helpful Report

Posted 3 weeks ago

Hello Abigail, Thank you for sharing your experience with us. We’re very sorry to hear about the delay and the disappointment it caused, especially since we aim to make our delivery terms clear. While we do state a 3-day window, we understand how this can feel misleading when opting for next-day delivery. We apologise for any frustration this caused and will certainly take your feedback into account as we work to improve our service. Warm regards, Katie

Posted 3 weeks ago

“The flowers advertised are not the quality the you will receive. Bear that in mind .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that the quality of the flowers you received did not meet your expectations. We take pride in the products we offer, and it’s disappointing for us when we fall short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 3 weeks ago

“I always come back to Prestige Flowers, my mum was over joyed with the last bouquet i sent, and they lasted over 3 weeks thank you Prestige Flowers.”

Helpful Report

Posted 3 weeks ago

Hello Pamela, Thank you so much for your fantastic review! We’re delighted to hear that your mum loved the bouquet and that it lasted for over three weeks. Your continued support means the world to us, and we look forward to making your next flower delivery just as special! Best wishes, Katie

Posted 3 weeks ago

“Hopefuly this happens. Just sent flowers and the process was easy and efficient.”

Helpful Report

Posted 3 weeks ago

Hello Martin, Thank you for your great review! We’re delighted to hear that you found the process easy and efficient. Your feedback is invaluable, and we look forward to helping you with your future flower deliveries! Best wishes, Katie

Posted 3 weeks ago

“Do not use! I placed an order that went through on the website but wasn’t billed or confirmed. I tried again - same thing. The chatbot doesn’t resolve anything. Looks as if it’s a dummy website.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear about the difficulties you encountered while placing your order. We aim to provide a seamless experience, and it’s disappointing to learn that we fell short in this instance. If the payment had not been taken, then no order would have been placed. Best regards, Tom

Posted 3 weeks ago

“Placed a few orders now I can't rate this company enough, beautiful flowers delivered in pristine quality.. will definitely be placing more orders”

Helpful Report

Posted 3 weeks ago

Hello Emma, Thank you for your wonderful review! We're thrilled to hear that you’ve enjoyed our flowers and that you’re pleased with the quality of our service. It means so much to us to have customers like you, and we can’t wait to assist you with your future orders! Best wishes, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.5 based on 270,335 reviews