Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,350 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, lots of great flower options and I was able to write a longer message which I appreciate. Also very affordable!! Thank you x”

Helpful Report

Posted 3 months ago

Hello Aniqa, Thank you for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you found our website easy to use and that you were impressed with the wide range of beautiful flower options available. We are glad we could provide you with the opportunity to write a longer message, as we understand how important it is to convey your sentiments. Moreover, we are pleased that you found our prices to be affordable. It's great to know that our efforts in providing a user-friendly experience and quality products are appreciated. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Tom.

Posted 3 months ago

“Ordered many times and happy EVERY time!”

Helpful Report

Posted 3 months ago

Hello Jennifer, thank you for your review. We are so thrilled to hear you can rely on us for your gifting needs! Kind regards, Tom.

Posted 3 months ago

“Ordered and paid on 26th July for next day delivery of flowers for my wife’s birthday. Flowers did not arrive. Why does Prestige Flowers risk its reputation to Royal Mail?”

Helpful Report

Posted 3 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 3 months ago

“Well no words can describe the disappointing bunch of weeds received by my friend for her birthday. Shocking and embarrassing to say the least. I am surprised you are still trading ! This was a few years ago.”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We're very sorry to hear about your experience. It's disappointing to know that the bouquet did not meet your expectations, especially for such an important occasion. We sincerely apologize for any distress caused. Your feedback is valuable, and we will be investigating this matter to prevent future occurrences. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 3 months ago

“Following the order was easy. Great to give a card message. Could do a video message, but it looked a bit complicated for me!”

Helpful Report

Posted 3 months ago

Hello Gillian, Thank you so much for taking the time to give Prestige Flowers a 4-star rating! We truly appreciate your feedback and are glad to hear you found the ordering process easy. We also love that you enjoyed the option to give a card message with your order. We understand that video messages can seem a bit complicated, but we appreciate you considering it. If you ever need assistance or have any further questions, please don't hesitate to reach out to our customer support team. We are always here to help! Once again, thank you for choosing Prestige Flowers, and we hope to serve you again in the future. Best regards, Tom.

Posted 3 months ago

“I recently ordered a bouquet from Prestige Flowers, and I have to say, I was really impressed. The whole process was super easy, from browsing their beautiful selection online to placing the order. There were so many gorgeous options to choose from, and I found the perfect bouquet for my girlfriend. The flowers arrived right on time, and they looked even better in person than they did on the website. They were fresh and smelled amazing. The arrangement was beautifully done, and the flowers were well-protected in the packaging, so they didn't get damaged during delivery. What really stood out to me was the excellent customer service. They kept me updated every step of the way, and when I had a quick question, they responded promptly and were really helpful. Overall, I had a fantastic experience. I'll definitely be ordering again. Highly recommend!”

Helpful Report

Posted 3 months ago

Hello Arron, Thank you so much for giving Prestige Flowers a 5-star rating! We are delighted to hear that you had such a fantastic experience with us. It brings us immense joy to know that you were impressed with our services from start to finish. We take pride in providing a seamless and hassle-free ordering process, and we are thrilled that you found it super easy to browse and place your order from our beautiful selection online. It's even more rewarding to hear that you found the perfect bouquet for your girlfriend! We are thrilled that the flowers arrived right on time and exceeded your expectations in person. Freshness and fragrance are of utmost importance to us, and we are delighted that the flowers checked all the boxes for you. We also make sure to carefully package our arrangements to ensure they are well-protected during delivery. Customer satisfaction is our top priority, and we are pleased to hear that our customer service team impressed you. Keeping you updated every step of the way and promptly addressing your questions and concerns are aspects we truly value. Once again, we sincerely thank you for your kind words and your recommendation. It would be our pleasure to assist you with your future floral needs. Feel free to reach out to us anytime! Warm regards, Rosie.

Posted 3 months ago

“This is the first time I've used your company, but mosst impressed with your efficiency and service and choice of beautiful flowers. I'll be coming back to order from you for my family in England. I live in Canada and that's nice to know that I can rely on you on special occasion when I send your beautifl flowers. Many thanks, Anna Berry (Vancuver Island, Canada).”

Helpful Report

Posted 3 months ago

Hello Anna Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are delighted to hear that you were impressed with our efficiency, service, and selection of beautiful flowers. It's fantastic to know that you plan on coming back to order from us for your family in England. We appreciate your loyalty and trust in our services, especially as you live in Canada. Rest assured, we are here to provide you with our beautiful flowers on special occasions whenever you need them. Once again, many thanks for choosing Prestige Flowers. Best regards, Rosie.

Posted 3 months ago

“Royal Mail messed up and claimed to have delivered the flowers but they hadn't so unfortunately I couldn't give them to my wife in time. But after a quick chase up call the flowers were sent out and came to me the next day. Flowers are very poor quality though, definitely not what they advertise in the pictures on the site, won't be ordering from them again.”

Helpful Report

Posted 4 months ago

Hello Amit, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 3 months ago

“I ordered a Scarlet Noir Large; the flower been sent were a tiny bouquet of few branches of white flowers. The ones you can find at Tesco for 10-15 pounds. I paid 90£ for the bouquet that is shown in the picture in red. The white is what arrived.”

Helpful Report

Posted 4 months ago

Hello J.J. We're very sorry to hear about your experience. Receiving a bouquet that doesn't match your order is unacceptable. We understand your frustration, especially considering the significant price difference. I can see you have been in contact with a member of our customer support team and this has now been resolved. We apologize for any inconvenience caused. Kind regards, Tom.

Posted 3 months ago

“I always use Prestige for flower delivery, always lovely, long lasting and have never had issues with delivery”

Helpful Report

Posted 4 months ago

Hello Sophie, Thank you so much for your wonderful 5-star rating and for choosing Prestige Flowers for your flower delivery needs! We greatly appreciate your support and trust in our services. We are thrilled to hear that you always use Prestige for flower delivery. Your kind words mean a lot to us, and we are delighted that our flowers have never disappointed you. We take pride in ensuring that our blooms are stunning, long-lasting, and delivered without any hassle. Your continued support and satisfaction are what motivate us to maintain the highest standards in both our products and delivery services. We look forward to serving you again and exceeding your expectations in the future. Thank you once again for choosing Prestige Flowers! Best regards, Tom.

Posted 3 months ago

“I often use Prestige Flowers when I have a UK occasion to send a gift for a loved one. As I live abroad, I know I can count on Prestige to get the package there in time for the occasion and in one piece without any hassles and holdups. A great company to use and rely on. From A Happy Customer”

Helpful Report

Posted 4 months ago

Hello Christine, Thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are delighted to be your go-to choice for sending gifts to your loved ones in the UK. Ensuring that your packages arrive on time and in perfect condition is our top priority, and we are glad that we have been able to meet your expectations. Thank you again for your amazing feedback. We look forward to serving you in the future. Best regards, Tom.

Posted 3 months ago

“Lovely flowers can’t doubt them at all but my vase was smashed when opened so be careful with delivery”

Helpful Report

Posted 4 months ago

Hello Thomas, Thank you so much for taking the time to leave us a fantastic 5-star rating for Prestige Flowers. We really appreciate your feedback and are delighted to hear that you loved the beautiful flowers. We apologize for the inconvenience caused by the damaged vase upon delivery. We understand how frustrating that must have been. Rest assured, we will take your feedback into consideration and work on improving our delivery service to ensure all items are handled with extra care. Thank you once again for choosing Prestige Flowers. We hope to have the opportunity to serve you again soon and provide you with an even better experience! Warm regards, Tom.

Posted 3 months ago

“If I could put zero stars I would Absolutely terrible could have picked better from the local park I am so disappointed will never use again It was a birthday present for my mum as I live in France Terrible”

Helpful Report

Posted 4 months ago

Hello Karen, We're very sorry to hear about your disappointment with our service. It's upsetting to know that the bouquet did not meet your expectations, especially for such an important occasion. We sincerely apologize for any distress caused. Your feedback is valuable, and we will be investigating this matter to prevent future occurrences. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 3 months ago

“Pretty disappointed I ordered large that's my hand no way is that a large bunch Flowers in background lot bigger and a lot less Does not look large to me For the price not impressed at all”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 3 months ago

“I placed an order on Wednesday and it stated next day delivery. It didn't arrive for the recipients birthday , but the day after. Normally I wouldn't complain but it was a very sick relative who was in hospital for her birthday. Not pleased so won't order from you again.”

Helpful Report

Posted 4 months ago

Hello Gill, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 3 months ago

“Love Prestige flowers, it allows me to send "love" to my 89yr old friend in England from my home in Canada. Only complaint about the website is that there's no way to add the promotion code until after choosing to pay - it adds a little panic that maybe the discount won't go thruogh. Please provide a place to paste it BEFORE going to payment so we know exactly what it's costing us. That said, the bonus offers really help us to reach out to our BELOVEDS who live far away. Blessings, Barbara xo”

Helpful Report

Posted 4 months ago

Hello Barbara, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are delighted to hear that you love using Prestige Flowers to send some "love" to your 89-year-old friend in England from the comfort of your home in Canada. It warms our hearts to know that our service allows you to connect with your loved ones across the distance. We sincerely apologize for the inconvenience you experienced with adding the promotion code. Your feedback is invaluable to us, and we appreciate your suggestion. Rest assured, we will take this into consideration and strive to improve our website to make the process smoother for our customers like you. We understand how important it is to have a clear understanding of the cost before making a payment, and we will make efforts to facilitate the visibility of the cost breakdown, including the application of any discounts or bonuses. Thank you for bringing this to our attention. Once again, we express our gratitude for your kind words and for choosing Prestige Flowers. Sending blessings and warm wishes your way! Best regards, Tom.

Posted 3 months ago

“Very disappointing and terrible customer service. I recently ordered a large bouquet called 'Freesia Fields' for my mum, as they are her favourite flowers. To start with, Royal Mail left the flowers outside the wrong house and she had to go hunting for them. When finally retrieved, I asked my mum to send me some picture’s and was disappointed to find only FOUR stems of freesia in the bouquet. There were also roses however some of these had petal burn. FOUR stems on a LARGE 'freesia' bouquet! That's right ... FOUR! Upon contacting customer service, I was informed that the florist manager claimed there was no quality issue and that the bouquet was the correct size!! Seriously! I find this response shocking and unacceptable. FOUR stems! God help if you order a standard size how many freesia you would get!! Overall, this experience was very disappointing. The quality of some of the flowers was ok which is why I have left 1 star, however the quantity was not. The service was far below what I expected. I would not recommend this company and suggest you look at alternatives like M&S and Waitrose, which offer better quality, quantity and value for money. Just in case you want to order this bouquet .. remember FOUR stems :-(”

Helpful Report

Posted 4 months ago

Hello Karen, Thank you for sharing your experience. We're sorry to hear about the issues you encountered with your recent order. It's disappointing to learn that the bouquet did not meet your expectations, especially with such a limited number of freesia stems and the issues with delivery. We apologize for the inconvenience and the response you received from customer service. Your feedback is important to us, and we will be reviewing this matter internally to ensure such incidents do not happen in the future. Thank you for your honest review. We appreciate your feedback and will strive to improve our services. Kind regards, Tom.

Posted 3 months ago

“Be careful when ordering. I placed an order to be delivered next day to my daughter. The order was placed but to be delivered to me. I immediately went on the help line to cancel or redirect the order but because it was after 5pm I was told that it was too late and I hadn't requested help within a reasonable time period. Customer services are poor and unhelpful, just met with a barrage of "computer say's no " The order form is confusing. Result as a I am not able to get to my daughter's house I got a £50 bouquet to myself that I gave to the postman. Very disappointed. Go through Amazon or a local florist.”

Helpful Report

Posted 4 months ago

Hello Mark, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Kind regards, Tom.

Posted 3 months ago

“I'm shocked to say the least..this is now the second order we have made and i am very disappointed at what's arrived today.my bill for my wife's flowers and Belgium chocolates came to over £63 which is fine if the amount of stems matched the price.I opted for the bigger bouquet for an extra £10 which as far as I can see is an extra two roses.also the card that came with the message is poorly presented perforated at bottom of the card and the message I wanted not even straight or in the centre of the page. Whatever happened to quality and value for money. I doubt I will be using this company again.”

Helpful Report

Posted 4 months ago

Dear Daniel, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to let us know about any issues you have encountered. We want to sincerely apologise for the disappointment you faced with your second order. We understand that the bouquet you received did not meet your expectations, especially considering the additional cost you paid for the bigger bouquet. We are truly sorry for this oversight. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 4 months ago

“Good pricing, nice options easy to use site”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating and review of Prestige Flowers! We truly appreciate your kind words. We're delighted to hear that you found our pricing to be good, and you enjoyed the nice options available on our easy-to-use site. It's customers like you that make our job so rewarding. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,350 reviews