Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,944 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complained same day of delivery, definitely not the medium bunch ordered. Within 3 days half the flowers have lost petals and died. Customer refusing to do anything and was told to contact card provider but prestige will dispute it!!!!!! AWFUL customer services”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. We sincerely apologise for the issues you faced with your order. We understand how frustrating it can be to receive a different bouquet than expected and to have the flowers lose their petals and wither so quickly. This falls well below the standard of quality we strive to provide, and we are truly sorry for any disappointment caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 3 months ago

“Thanks to your company you made my sisters birthday, the flowers are exquisite and she was over the moon to receive them💐💐”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're so happy to hear that the flowers made your sister's birthday special and that she was over the moon with her gift. Your satisfaction means the world to us, and we look forward to helping you celebrate more special occasions in the future!

Posted 3 months ago

“Would not be happy if I had sent these to someone. Received yesterday and roses are very limp. I am sure the Lilies will be lovely but suspect the roses will be dead before they open. Not quite the bouquet pictured in the advert”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to provide your feedback regarding your experience with Prestige Flowers. We genuinely appreciate hearing about our customers' experiences, as it helps us improve the quality of our services. We are truly sorry to hear that the roses you received were limp, and we understand that this is not the experience you expected when ordering from us. We apologise for any disappointment caused by the bouquet not matching the picture in our advert. Your concern about the roses wilting before they have a chance to bloom has been duly noted. This is certainly not the level of quality we strive to deliver, and we want to ensure that we rectify this for you. I have contacted you directly is email. Best wishes, Ellie

Posted 3 months ago

“Had some amazing sunflowers sent to me for my birthday. They lasted nearly 30 days. Very unusual other flowers nothing bog standard about these flowers. Have now sent them to two of my friends who also commented how lovely they are. Keep up the good service 😊”

Prestige Flowers 5 star review on 5th October 2024

Helpful Report

Posted 3 months ago

Hello Carmen, Thank you for your fantastic review! We’re thrilled to hear that the sunflowers lasted nearly 30 days and stood out from the ordinary. It’s wonderful to know that you’ve shared them with friends who also loved them! We appreciate your kind words and support, and we’ll keep striving to provide great service. Looking forward to helping you again soon!

Posted 3 months ago

“I am discussed with this Company. Ordered expensive flowers to be delivered on Friday 04/10. Flowers never delivered and it now 5.30 on Saturday 05/10 and still no flowers. No contact telephone numbers to chase and I don’t expect to get my money back. I will never use this Company again.”

Helpful Report

Posted 3 months ago

Hello Clive, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the delayed delivery of your expensive flowers. We understand the disappointment and frustration this must have caused you, especially when there were no contact telephone numbers provided for you to follow up on the matter. We assure you that this is not the level of service we strive to provide our valued customers. I can see that our team has reached out to you and they are awaiting your reply. Best wishes, Rosie

Posted 3 months ago

“Hi there, I am really disappointed at your delivery. The flowers and the birthday treat box was left on the floor at the first floor. The delivery address is on the forth floor no body knocked on the door! My niece was waiting for her surprise. The flowers went missing and also th treat box, I have trusted your website and placed this order from Canada. I would appreciate either a refund or sending a second order without charging me but deliver it with a trust worthy delivery company.”

Helpful Report

Posted 3 months ago

Hello Nada, thank you for taking the time to provide us with your feedback regarding your recent delivery from Prestige Flowers. We sincerely apologise for the disappointing experience you had with us. We understand how important it is for deliveries to be made promptly and securely. We deeply regret that your flowers and birthday treat box were left on the wrong floor without any notification. We apologise for any inconvenience caused. Best regards, Tom

Posted 3 months ago

“I actually cannot believe what I have received!! A £50 arrangement for our mum's 80th birthday and I should have saved my money and went to Tesco!! Disappointed does not even come close.”

Helpful Report

Posted 3 months ago

Hello Lorraine, Thank you for your review. I'm truly sorry to hear about your disappointment with the flower arrangement, especially for such a special occasion as your mum's 80th birthday. We strive to provide high-quality arrangements, and it's disheartening to learn that we fell short in your case. Your feedback is incredibly important to us, and I will ensure it is shared with our team for improvement. Warm regards, Rosie

Posted 3 months ago

“I Always use prestige flowers they always fresh and have such a good choice of flowers displays and the value is better than other sites I have seen !! so I’m very happy to recommend them …..”

Helpful Report

Posted 3 months ago

Hello Elizabeth, Thank you so much for your continued support and for recommending us! We're delighted to hear that you always find our flowers fresh, our displays appealing, and our prices competitive. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 3 months ago

“My order was sent to the wrong house number and I arranged collection myself. When opening my package, the flowers were brown and busy dying. Prestige flowers also missed parts on my order and not included the birthday hamper, only the cake. After multiple email complains and proofing photos. After a week or two, Prestige flowers then said they will refund £15 pounds via voucher to my account to purchase another product from their online account. This was never sent. Please don’t waist your money. Their services are really bad.”

Helpful Report

Posted 3 months ago

Hello Kevin, Thank you for your review. I'm truly sorry to hear about your disappointing experience, and I completely understand your frustration. It’s unacceptable that your order was delivered to the wrong address and that the flowers arrived in poor condition, along with missing items from your order. We regret that our response did not meet your expectations and that the promised voucher was never received. Your feedback is important to us, and I will ensure that this matter is reviewed internally. Warm regards, Rosie

Posted 3 months ago

“Have used this company before the standard of the flowers is fantastic . Really good quality and the arrange are beautiful”

Helpful Report

Posted 3 months ago

Hello Elaine, Thank you for your wonderful review! We're thrilled to hear that you’ve had such a positive experience with our flowers and arrangements. Quality is our top priority, and your continued support means so much to us. We look forward to serving you again soon!

Posted 3 months ago

“Ordered the Ivory Harmony, which includes white or cream roses and peonies. Topped up £10 for large size. What was delivered was a small bunch of daisies.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm truly sorry to hear that you received the wrong flowers, especially after upgrading to the large size. We understand how frustrating this must be, and it’s certainly not the experience we aim to provide. Your order should have included the Ivory Harmony arrangement as described, and I apologise for this mix-up. I have located your order and can see that our customer service team has responded to your email today. Best wishes, Rosie

Posted 3 months ago

“After reading some of the negative reviews after I ordered was abit worried but flowers came on time fresh looked lovely on downfall I might have is I order large 2 bouquets came to £117 including delivery so it's definitely on the more exspensive side I thought they might have been bigger and expected a wow factor which I dunno if the price justified but still lovely flowers although for that price defo only for special occasions M&S do lovely flowers for a fraction of the price.”

Helpful Report

Posted 3 months ago

Hi David, Thank you for sharing your feedback! We’re glad to hear that your flowers arrived on time and looked lovely. We understand your concerns regarding the size and price, and we appreciate your honesty. Our aim is to provide high-quality arrangements that are worth the investment, and your comments will help us improve our offerings. We hope to have the opportunity to serve you again for your special occasions in the future.

Posted 3 months ago

“This is my first visit to Prestige Flowers website. There is so much choice, and such good prices. Its a wedding Anniversary bouquet for my brother and his wife. We live a long way apart, but keep in touch. I never miss their Anniversary, they have been married over 65 years, and still very happy.”

Helpful Report

Posted 3 months ago

Thank you, Fran, for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that you had a great first visit to our website and that you found so many options at such competitive prices. It's heartwarming to know that you chose our flowers to celebrate your brother and his wife's wedding anniversary, especially considering the long distance between you. We admire the commitment they have shown in their 65 years of marriage, and we're delighted to have played a part in making their special day even more memorable. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 3 months ago

“I suggest you never use Royal Mail ever again because they are absolutely useless. It’s my anniversary today, so I posted some flowers to be delivered today. Royal Mail sent me a photo of my delivery which clearly isn’t any flowers, plus didn’t even deliver the parcel they had. Shocking really I got home from working a 14 hr day to no gift for my anniversary for my missus”

Helpful Report

Posted 3 months ago

Dear Daniel, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We really appreciate your honesty and taking the opportunity to let us know what happened. Please accept our sincerest apologies for the inconvenience and disappointment caused by the issue with your delivery. We completely understand how important and special anniversaries are, and we are truly sorry that we were unable to deliver your gift on time. We acknowledge your frustration with Royal Mail and we apologise for any inconvenience their services may have caused in this instance. We understand your dissatisfaction with their handling of your parcel. I have located your order and can see that delivery was successful the following day. Warm regards, Tom

Posted 3 months ago

“My son ordered some flowers which arrived late. The roses are already droopy and look dead. So disappointed. I tried to upload a photo but it didn't work 😞”

Helpful Report

Posted 3 months ago

Hello Maxine, Thank you for your review. I'm so sorry to hear about your disappointing experience with the flowers, especially with the late delivery and the condition of the roses. This is certainly not the quality we strive to provide, and I understand how frustrating this must be. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“Flowers arrived a day late. The flowers do not look like the photo, nowhere near as vibrant or colourful. There were even a few moldy flowers when they arrived. I would not use ever again. Won't allow me to upload a photo for some reason.”

Helpful Report

Posted 3 months ago

Hello Paul, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“I made a 1 digit mistake in my postcode which I could never get rectified. They kept telling me they take no responsibility for the address and so my order was just never delivered. The particular postcode didn’t even exist but they didn’t bother to check the address existed or attempt to have the “courier” redirect it. I spent 5 days chasing the Helpdesk as to where my delivery was only to get “we take no responsibility for the delivery of your product”. I couldn’t even chase it myself as I was not the sender. So £60+ for no product and no ability to even chase it down. I’m not 100% convinced this website isn’t some sort of scam. Ridiculous.”

Helpful Report

Posted 3 months ago

Hello Nate, Thank you for your review. I'm truly sorry to hear about your experience, and I understand how frustrating this situation must have been for you. It's important to us that our customers are satisfied, and I apologize for the inconvenience caused by the postcode issue and the lack of support you received from our helpdesk. While we strive to ensure smooth deliveries, I regret that we were unable to assist you effectively in this instance. Your feedback is invaluable, and we will certainly review our procedures to improve our service and prevent similar issues in the future. Warm regards, Rosie

Posted 3 months ago

“Absolutely disgraceful bunch of flowers sent to a friend, I was completely mortified.. I would have been better spending £6.99 in my local garage because that’s what they looked like. Will never waste my money with them again!”

Helpful Report

Posted 3 months ago

Hello Debbie, Thank you for your review. We’re truly sorry to hear about your disappointment with the flowers sent to your friend, and we sincerely apologise for the distress this has caused. Providing beautiful, high-quality arrangements is important to us, and it’s clear we fell short on this occasion. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 3 months ago

“Cannot believe this 7 roses and a bit of foliage, cost me £45”

Helpful Report

Posted 3 months ago

Hello Jill, Thank you for your feedback. We’re sorry to hear that you felt the arrangement did not meet your expectations, especially regarding the value of the price paid. We strive to provide high-quality products, and we understand how important it is for our customers to feel satisfied with their purchases. I can see that the bouquet also does have lilies in it, they are in bud. Once these bloom the bouquet will resemble the image shown on the website. Best wishes, Katie

Posted 3 months ago

“Can get a bit complicated suggesting an account.”

Helpful Report

Posted 3 months ago

Hello Maura, Thank you for your feedback! We understand that the account setup process can sometimes feel complicated, and we appreciate you bringing this to our attention. If you have any specific suggestions or need assistance, please feel free to reach out to our customer service team. Best wishes, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,944 reviews