Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,757 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 271,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could put zero stars I would Absolutely terrible could have picked better from the local park I am so disappointed will never use again It was a birthday present for my mum as I live in France Terrible”

Helpful Report

Posted 7 months ago

Hello Karen, We're very sorry to hear about your disappointment with our service. It's upsetting to know that the bouquet did not meet your expectations, especially for such an important occasion. We sincerely apologize for any distress caused. Your feedback is valuable, and we will be investigating this matter to prevent future occurrences. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 7 months ago

“Pretty disappointed I ordered large that's my hand no way is that a large bunch Flowers in background lot bigger and a lot less Does not look large to me For the price not impressed at all”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 7 months ago

“I placed an order on Wednesday and it stated next day delivery. It didn't arrive for the recipients birthday , but the day after. Normally I wouldn't complain but it was a very sick relative who was in hospital for her birthday. Not pleased so won't order from you again.”

Helpful Report

Posted 7 months ago

Hello Gill, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 7 months ago

“Love Prestige flowers, it allows me to send "love" to my 89yr old friend in England from my home in Canada. Only complaint about the website is that there's no way to add the promotion code until after choosing to pay - it adds a little panic that maybe the discount won't go thruogh. Please provide a place to paste it BEFORE going to payment so we know exactly what it's costing us. That said, the bonus offers really help us to reach out to our BELOVEDS who live far away. Blessings, Barbara xo”

Helpful Report

Posted 7 months ago

Hello Barbara, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are delighted to hear that you love using Prestige Flowers to send some "love" to your 89-year-old friend in England from the comfort of your home in Canada. It warms our hearts to know that our service allows you to connect with your loved ones across the distance. We sincerely apologize for the inconvenience you experienced with adding the promotion code. Your feedback is invaluable to us, and we appreciate your suggestion. Rest assured, we will take this into consideration and strive to improve our website to make the process smoother for our customers like you. We understand how important it is to have a clear understanding of the cost before making a payment, and we will make efforts to facilitate the visibility of the cost breakdown, including the application of any discounts or bonuses. Thank you for bringing this to our attention. Once again, we express our gratitude for your kind words and for choosing Prestige Flowers. Sending blessings and warm wishes your way! Best regards, Tom.

Posted 7 months ago

“Very disappointing and terrible customer service. I recently ordered a large bouquet called 'Freesia Fields' for my mum, as they are her favourite flowers. To start with, Royal Mail left the flowers outside the wrong house and she had to go hunting for them. When finally retrieved, I asked my mum to send me some picture’s and was disappointed to find only FOUR stems of freesia in the bouquet. There were also roses however some of these had petal burn. FOUR stems on a LARGE 'freesia' bouquet! That's right ... FOUR! Upon contacting customer service, I was informed that the florist manager claimed there was no quality issue and that the bouquet was the correct size!! Seriously! I find this response shocking and unacceptable. FOUR stems! God help if you order a standard size how many freesia you would get!! Overall, this experience was very disappointing. The quality of some of the flowers was ok which is why I have left 1 star, however the quantity was not. The service was far below what I expected. I would not recommend this company and suggest you look at alternatives like M&S and Waitrose, which offer better quality, quantity and value for money. Just in case you want to order this bouquet .. remember FOUR stems :-(”

Helpful Report

Posted 7 months ago

Hello Karen, Thank you for sharing your experience. We're sorry to hear about the issues you encountered with your recent order. It's disappointing to learn that the bouquet did not meet your expectations, especially with such a limited number of freesia stems and the issues with delivery. We apologize for the inconvenience and the response you received from customer service. Your feedback is important to us, and we will be reviewing this matter internally to ensure such incidents do not happen in the future. Thank you for your honest review. We appreciate your feedback and will strive to improve our services. Kind regards, Tom.

Posted 7 months ago

“Be careful when ordering. I placed an order to be delivered next day to my daughter. The order was placed but to be delivered to me. I immediately went on the help line to cancel or redirect the order but because it was after 5pm I was told that it was too late and I hadn't requested help within a reasonable time period. Customer services are poor and unhelpful, just met with a barrage of "computer say's no " The order form is confusing. Result as a I am not able to get to my daughter's house I got a £50 bouquet to myself that I gave to the postman. Very disappointed. Go through Amazon or a local florist.”

Helpful Report

Posted 7 months ago

Hello Mark, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Kind regards, Tom.

Posted 7 months ago

“I'm shocked to say the least..this is now the second order we have made and i am very disappointed at what's arrived today.my bill for my wife's flowers and Belgium chocolates came to over £63 which is fine if the amount of stems matched the price.I opted for the bigger bouquet for an extra £10 which as far as I can see is an extra two roses.also the card that came with the message is poorly presented perforated at bottom of the card and the message I wanted not even straight or in the centre of the page. Whatever happened to quality and value for money. I doubt I will be using this company again.”

Helpful Report

Posted 7 months ago

Dear Daniel, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to let us know about any issues you have encountered. We want to sincerely apologise for the disappointment you faced with your second order. We understand that the bouquet you received did not meet your expectations, especially considering the additional cost you paid for the bigger bouquet. We are truly sorry for this oversight. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 7 months ago

“Good pricing, nice options easy to use site”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating and review of Prestige Flowers! We truly appreciate your kind words. We're delighted to hear that you found our pricing to be good, and you enjoyed the nice options available on our easy-to-use site. It's customers like you that make our job so rewarding. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 7 months ago

“Amazing!!!”

Helpful Report

Posted 7 months ago

Thank you so much, Silvia, for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that you had an amazing experience with us. Your review means a lot to us. We appreciate your trust in our services and we look forward to serving you again in the future. Thank you once again for choosing Prestige Flowers!

Posted 7 months ago

“i placed an order, flowers, card and delivery at one price then ended up paying another, scanned copies of everything so can prove it. not at all happy, lady on live chat did her best, not her fault but what a scam, without ticking any boxes my basic order was increased to medium for an addition £5, not a lot but its the principle of being mislead will never use them again i now wait 3 to 5 working days for my money back.........utter rubbish”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights, as it helps us to improve. We sincerely apologise for the inconvenience you encountered with the pricing discrepancy. We understand that this must have been frustrating and we truly regret any confusion caused. Rest assured, we take these matters seriously and we would like to assure you that we have taken immediate steps to address this issue. Once again, we apologise for the inconvenience caused and any misunderstanding that may have arisen. Warm regards, Rosie

Posted 7 months ago

“I've previously recieved flowers from Prestige as a gift and they were beautifully presented and lasted for ages, so I had no hesitation in using Prestige to send a gift to a family member, knowing they will love their flowers.”

Helpful Report

Posted 7 months ago

Dear Lorraine, thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear about your positive experience with us. We truly value your support and continued loyalty to Prestige Flowers. Please don't hesitate to reach out to us if you need any further assistance in the future. Warm regards, Rosie

Posted 7 months ago

“Got my girlfriend some flowers for her birthday and she loved them. I got a free box of chocolates sent with them and I paid a little extra which gave me free shipping for 6 months. They’ve been my go-to flower company when I want some delivered and I’ll keep using them. They email really good discounts and their scheduled deliveries are always on time. Amazing company”

Helpful Report

Posted 7 months ago

Hello Ben, thank you so much for your amazing 5-star rating of Prestige Flowers! We are delighted to hear that your girlfriend loved the flowers you ordered for her birthday and the free box of chocolates that came with them. Thank you once again for your kind words and for choosing Prestige Flowers. We look forward to serving you in the future. Warmest regards, Prestige Flowers Team

Posted 7 months ago

“Sent my partner some lillys and roses as a surprise for her. Lillys were lovely but unfortunately the roses where abit wilted and brown.. She was still very happy to receive them. Also packaging was abit damaged but that could of been royal mails fault.. Would of been 5 stars ⭐ if it wasn't for the roses..”

Helpful Report

Posted 7 months ago

Dear Ron, thank you so much for your recent 4-star rating of Prestige Flowers. We are delighted to hear that your partner was thrilled to receive the beautiful lilies. We apologise for any inconvenience caused by the wilted and brown roses, as well as the damaged packaging. While we cannot control the delivery process, we do acknowledge your feedback and will make sure to take it into account for future improvements. We truly appreciate your support and hope to have the opportunity to serve you again in the future. Warm regards, The Prestige Flowers Team

Posted 7 months ago

“Would not buy from this site again, very disappointed for a number of reasons. Flowers did not arrive on the day specified and when they did arrive the next day I was shocked and disappointed at the difference between the 'sales' picture (on website) and actual, especially as I had ordered the large option. Flowers arrived dull in colour compared to the website photo and could not replicate the floral spread. Got suckered with this one and lesson learnt, won't be buying from these again.”

Helpful Report

Posted 7 months ago

Dear Ian, thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts with us, as it helps us improve our services. We sincerely apologise for the disappointment you experienced due to the late delivery of your flowers and the difference in appearance from our website's image. We understand how important it is for the flowers to arrive on time and meet your expectations, especially when you have ordered the large option. I have checked the tracking link on your order and can see that delivery was attempted as requested on the correct date. However, there was no answer at the address. If not done already, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Katie

Posted 7 months ago

“Awful flowers. Paid £50 for a £5 bouquets that was dead. Company is usless and won’t give refund. Not happy. Do not use this company they are complete scammers. Flowers also didn’t turn up until after 8PM !!! I had to leave at 5pm to get to the grave yard before it shut I am absolutely devastated it ruined the whole day.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely apologise for the issues you encountered and understand the disappointment caused by receiving a bouquet that was not up to our usual standards. We are genuinely grateful for your feedback as it helps us improve our services. We are committed to rectifying this situation and ensuring that it doesn't happen again. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further. Warm regards, Rosie

Posted 7 months ago

“Flowers look great and fresh. I know from previous orders they do seem to last as well hence 3 stars. However when paying for a large arrangement what was delivered was rather disappointing. Looked more like a small/medium arrangement (see image). Doesn't look much like the image shown on website with all the lovely greenery around the flowers making a really full arrangement. . 🙁”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We're glad to hear that you've found our flowers fresh and long-lasting in the past. However, we’re sorry to learn that your recent order didn’t meet your expectations in terms of size and appearance. We aim to provide arrangements that match our website images, and it’s clear we fell short this time. Your input helps us improve, and we appreciate your honesty. Warm regards, Tom

Posted 7 months ago

“Great flower shop. Vast range of different flowers. Good price. I order from abroad. It is a pleasure to surprise my friend with the wonderful bouquets.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words. We are thrilled to hear that you had a great experience with our flower shop and enjoyed our vast range of different flowers at a good price. We are even more delighted to know that we could help you surprise your friend with our wonderful bouquets, even from abroad. It is always a pleasure to bring joy and happiness through our floral arrangements. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future!

Posted 7 months ago

“I always very much enjoy using your Web Site. It is very easy to use and the products are great. Everybody I send flowers to always loves them and they are so popular. Thank you very much, Prestige Flowers, for making my gift sending so easy.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are truly delighted to hear that you always enjoy using our website and find it effortless to use. Your kind words about our products mean so much to us. Once again, we extend our heartfelt appreciation for your support and recognition. We look forward to serving you in the future, making your gift-sending experience as easy and delightful as possible. Warm regards, Prestige Flowers

Posted 7 months ago

“No way to enter promo code and delivery cost details only shown on placing order. J. Can.”

Helpful Report

Posted 7 months ago

Thank you, John, for your 4-star rating of Prestige Flowers! We truly appreciate your support and feedback. We understand your concern about not finding a way to enter a promo code and the delivery cost details only being shown upon placing the order. We apologise for any inconvenience caused. We value your input and will take it into consideration to improve our website and provide a smoother shopping experience. Thank you again for choosing Prestige Flowers, and we hope to serve you even better in the future.

Posted 7 months ago

“Flowers ordered at 8.30pm and were delivered by 9am next morning. Absolutely beautiful, fresh and in great condition. Will definitely use prestige flowers again.”

Helpful Report

Posted 7 months ago

Dear Mrs Rogers, Thank you so much for your wonderful 5-star rating of Prestige Flowers. We truly appreciate your feedback and are delighted to hear that your experience with us was exceptional. Thank you for choosing Prestige Flowers, and we are ecstatic to hear that you will definitely use our services again. We look forward to serving you with excellence in your future floral needs. Warm regards, Prestige Flowers Team

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 271,757 reviews