Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,914 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,914 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely disappointed in my experience with prestige flowers! The ordering is easy online but the quality of everything was embarrassing! I ordered these flowers for my neighbours who had just had a bereavement, so super important. I was lucky that my neighbours were not home and I got the delivery with a lovely note from Royal Mail saying the package had been damaged. The box was wrecked. Ok not prestige flowers fault but I ordered a large bouquet and even though half the flowers were broken, in bits! It was tiny! They looked like a £5 bunch of petrol station flowers. I was actually shocked that for £50 I got this small bunch of flowers, that had not been prepared properly, they had leaves all down the stems, including brown ones. I ordered a vase too for £5 and that just looked like a pub pint pot, the flowers were not in the vase. Also I paid for a note to go with them and that was just ridiculous, my message was printed on the cheapest, thinnest paper i have ever seen! I would have been so embarrassed for my grieving neighbours to have received that! They had put lots of advertising flyers in there that were on proper card stock, nice and thick, I really don’t know how they think it’s ok to send that message card, which did not have any way possible to fix to the stick that was just put in with the flowers. Honestly I would never, ever use this service again. I had to go out to my local CoOp and buy 2 bunches of flowers for £10 and honestly, they were 3 times more the amount of flowers in them than the nearly £50 I spent from this company. I honestly can’t recommend you Do Not use this company for your flowers. They did say they were giving me a full refund, so at least that is a good thing and that is why they are getting one star. This review would not let me upload my pictures on here so, I will do that on trust pilot.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with your order. It’s completely understandable that during such a sensitive time, every detail matters and we certainly fell short in providing the quality you expected. We strive to ensure that our flowers and services reflect the care that goes into them, and I regret that this was not your experience. Your feedback regarding the condition of the bouquet, the quality of the vase, and the message note are very important to us, and we take it seriously. We appreciate your comments and will be reviewing our process to ensure improvements are made. Best wishes, Tom

Posted 1 month ago

“My dear friend’s father ordered flowers for his and wife’s 60th wedding anniversary. Arrived a day late and roses brown and other flowers wilted . His wife was devastated and it spoilt what was supposed to be a most special day . After numerous emails still no refund received and obviously don’t require a replacement bouquet due to the fact of the service received. I would not recommend after the upset I have seen caused .”

Helpful Report

Posted 1 month ago

Hello Gilly, Thank you for bringing this to our attention. I’m truly sorry to hear about the issues with the delivery and the quality of the flowers. This is certainly not how we want our customers to feel, especially on such a significant occasion. I understand the disappointment caused, and I apologise for the lack of a speedy resolution regarding your refund. Your experience is valuable to us, and we will work to ensure this doesn't happen again. Best wishes, Sarah

Posted 1 month ago

“Flowers not delivered on time, no refund offered”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts. I’m truly sorry to hear about the late delivery and the lack of a refund offer. This isn’t the experience we want our customers to have, and I understand how frustrating this must be for you. We appreciate your feedback, as it helps us to identify areas where we need to improve. Best wishes, Katie

Posted 1 month ago

“Always very pleased with easy ordering and quality flowers also quick delivery's my friend love them thank you 😊”

Helpful Report

Posted 1 month ago

Hello Mary, Thank you for your wonderful review! We're delighted to hear that you enjoyed the easy ordering process and the quality of our flowers. Your feedback truly encourages us to keep delivering quick and reliable service. Best wishes, Katie

Posted 1 month ago

“I ordered a bigger bouquet but not a lot of difference in size and poor quality flowers. Will.not be using this firm again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I’m really sorry to hear that the bouquet you received did not match your expectations in size and quality. We strive to provide beautiful arrangements, and it’s disappointing to learn we fell short this time. Your feedback is important, and I would appreciate the opportunity to address your concerns further. If you could share some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, it would really help us improve our service. Best wishes, Katie

Posted 1 month ago

“Terrible service. Paid for next day delivery and it didn’t happen. Not even an offer of a refund for the delivery cost. What’s the point in ordering next day delivery if it can’t be guaranteed? Won’t be ordering again and would recommend others to use alternatives if you absolutely ‘need’ the flowers there a specific day.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you faced with the missed delivery. This is not the standard we strive to uphold, and I understand how disappointing it is when expectations aren't met, especially with time-sensitive orders. Your feedback is crucial for us to enhance our service, and I assure you that we will take it into consideration moving forward. Best wishes, Rosie

Posted 1 month ago

“My nephew's wife me photos and she said she was delighted with the flowers! My only complaint is the quantity! I paid an extra £10 for a larger bouquet!.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your thoughts with us. I’m thrilled to hear that your nephew's wife was delighted with the flowers! However, I completely understand your concern regarding the quantity, especially after paying extra for a larger bouquet. We aim to ensure all our customers feel satisfied with their purchases, and I appreciate your feedback on this matter. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 month ago

“I purchased a large bouquet for my aunt as a pick me up during chemo I am disgusted by the size of this bouquet £40 I could have got the same in the supermarket for £10 and the vase is the same as the £1 from Ikea. Definitely would not recommend”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm really sorry to hear that the bouquet didn't meet your expectations and felt underwhelming given the price. It's disheartening when a gesture meant to bring comfort does not deliver, especially during such a challenging time. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our offerings. I have also reached out via email to look into this for you. Best wishes, Ellie

Posted 1 month ago

“Ordered on Saturday for a Sunday delivery eventually turned up on Wednesday half dead. Stay away from this company if you want yours flowers delivered on time.”

Helpful Report

Posted 1 month ago

Hello Colin, Thank you for your feedback. I'm really sorry to hear about the delay and the condition of your flowers upon arrival. It’s disappointing when expectations aren’t met, and I completely understand your frustration. Your experience is important to us, and we will take your concerns on board to improve our service. I have reached out via email. Best wishes, Ellie

Posted 1 month ago

“Very well organised, smooth checkout”

Helpful Report

Posted 1 month ago

Hello Katie, Thank you for your brilliant review! We’re so glad to hear that you found our checkout process smooth and well-organised. Your positive feedback means a lot to us! Best wishes, Katie

Posted 1 month ago

“I got these flowers as a thank you from my Sister and friend as a thank you. I was so disappointed as they are disgusting for the price. I have told them to complain upon trying to upload a photo it wouldn’t let me 😡”

Helpful Report

Posted 1 month ago

Hello Helen, Thank you for your feedback. I’m really sorry to hear that the flowers did not meet your expectations and left you feeling disappointed. It's frustrating when a gift intended to celebrate kindness falls short, and I completely understand your feelings. Your input is important to us, and we will take steps to address the concerns you've raised. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“Awful company, I can only advise that people do not use Prestige. Phoned to complain about the quality of delivery, was told that I would have to call Royal Mail to complain.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I'm genuinely sorry to hear about the issues you've encountered with the delivery service. It's disheartening to know that our response did not meet your expectations and that you felt directed to reach out to Royal Mail instead. We strive to provide the best support for our customers, and your feedback is invaluable in helping us improve. Best wishes, Katie

Posted 1 month ago

“Absolutely appalling, flowers totally wilted arrived droopy after late delivery and binnable after 5 days. NO customer service, company takes no responsibility, WORST FLOWER DELIVERY EVER”

Helpful Report

Posted 1 month ago

Hello Christine, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of the flowers and the delay in delivery. Your experience is certainly not reflective of the high standards we strive to achieve. I understand how disappointing it can be when things don’t go as planned, and I would like to assure you that we take your concerns seriously. Warm regards, Katie

Posted 1 month ago

“There were 3 sizes to choose from, I paid more for the largest size. They arrived at my sister's today, a photo was taken and sent to me, the size was like smallest on website. To say I was disappointed is an understatement. The Berbers were being over dying, water did not revive them.”

Helpful Report

Posted 1 month ago

Hello Eliza, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not meet your expectations and arrived in a smaller size than anticipated. I can understand how disappointing that must be, especially when you were looking forward to a larger arrangement. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 1 month ago

“£65 for small flowers Meant to be large Delivered late”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m very sorry to hear that your flowers did not meet your expectations in size and that they were delivered late. This is not the level of service we aim to provide, and I completely understand your frustration. Your feedback is valuable, and we are constantly working to improve our service, including timely deliveries and product descriptions. Warm regards, Katie

Posted 1 month ago

“This website is dreadful. we had to enter our email address several times and the payment procedure is cumbersome. I would not reccomend it. Try Amazon next time for a proper website.”

Helpful Report

Posted 1 month ago

Hello Tim, Thank you for sharing your experience with us. We’re genuinely sorry to hear that you found our website cumbersome and frustrating to navigate. We appreciate your feedback, as it helps us identify areas for improvement. We strive to make the purchasing process as smooth as possible for our customers, and your comments will be taken into consideration as we work on enhancements. We hope you'll give us another chance in the future. Warm regards, Katie

Posted 1 month ago

“What a joy to use - so easy , help instanyly available My experience was ordering via a guest A/C - for speed, it was ! Great THX”

Helpful Report

Posted 1 month ago

Hello Sara, Thank you so much for your amazing review! We're thrilled to hear that you found our service easy to use and our support readily available. Best wishes, Katie

Posted 1 month ago

“I SPECIFICALLY ordered flowers from you for NEXT DAY delivery so that they would arrive at the bereaved family a day BEFORE a FUNERAL. Now you are a day late, so the flowers will presumably arrive at an empty house with the whole family away at the funeral - a disgraceful performance on your part ...”

Helpful Report

Posted 1 month ago

Hello Sue, Thank you for taking the time to leave a review. I am truly sorry to hear about the delay with your order, especially under such sensitive circumstances. I completely understand how important it was for the flowers to arrive on time. This is not the service we strive to provide, and I sincerely apologise for the inconvenience caused. According to the tracking, the flowers are scheduled for delivery today. However, if there are any issues with the delivery, please reach out to us at enquiries@prestigeflowers.co.uk, including your order number and "REVIEW" in the subject line. We’d be happy to assist you further. Warm regards, Ellie

Posted 1 month ago

“So so sadly disappointed ! Purchased for a birthday present, and essentially have paid £35 for 2 roses ( already brown around the edges) 1 chrysanthemum, sprigs of greenery and some pine cones …. I could have purchase better from the supermarket for a quarter of the cost. I will never order again.”

Helpful Report

Posted 1 month ago

Hello Julie, Thank you for taking the time to leave some feedback. We are truly sorry to hear that you were so disappointed with your order, especially for such a special occasion. This is certainly not the experience we aim to provide, and we understand your frustration. Based on the photo you provided, we can confirm that the correct size was delivered. The photo on our website represents the medium size, as stated in the description. Since you ordered the standard size, it includes fewer stems. We sincerely apologise for any disappointment this may have caused. Warm regards, Katie

Posted 1 month ago

“Utter rubbish company, I paid £6 for next day delivery. Royal Mail failed to deliver the flowers to my partner on time, I am very upset and disappointed. Others florists use express courrier companies like DHL, DPD who would do a much better job to deliver. Just avoid!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m really sorry to hear about the delay with your delivery, and I completely understand your frustration. While we rely on Royal Mail for certain deliveries, we know how important it is to ensure flowers arrive on time, especially for special occasions. We take your feedback seriously and will review our delivery processes to see how we can improve. Warm regards, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 270,914 reviews