Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,749 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service avoid using them”

Helpful Report

Posted 1 month ago

Hello, We sincerely apologise for the dissatisfaction you've encountered with our customer service. It's disheartening to hear that we did not meet your expectations. We value every customer's experience and are constantly working to enhance our service. Your feedback is important to us, and we would appreciate the opportunity to make things right. If you have any specific concerns, please feel free to reach out to us directly at enquiries@prestigegifting.co.uk. Thank you for sharing your thoughts. Kind regards, Katie

Posted 1 month ago

“Easy ordering, exquisite flowers, third delivery ordered since finding this service...perfect 🌹”

Helpful Report

Posted 1 month ago

Hello there, Thank you for your glowing 5-star review! We're thrilled to hear that you found the ordering process easy and that our flowers have consistently impressed you. Best wishes, Katie

Posted 1 month ago

“Shocking! Ordered sympathy flowers to be delivered Sunday- they still haven’t arrived! Offered £5.99 ‘goodwill gesture’ for invisible £75 bouquet.”

Helpful Report

Posted 1 month ago

Hello, We sincerely apologise for the trouble you've experienced with your order. It’s disappointing to learn that the flowers did not arrive as expected, especially during such a sensitive time. We strive to ensure timely deliveries and it's disappointing that we fell short in your case. Your feedback regarding our goodwill gesture is noted, and we truly appreciate you bringing this to our attention. We always aim to provide value to our customers, and your comments will help us improve our services. Thank you for sharing your experience with us. Kind regards, Katie

Posted 1 month ago

“Thank you so much for such a beautifully packaged bouquet, card and gift which you sent to my elderly mother. She was overjoyed and is looking forward to her afternoon tea. I was worried they wouldn’t turn up on time as everything I normally send her is days late no matter how far in advance I order but you were bang on time. Amazing. Thank you again.”

Helpful Report

Posted 1 month ago

Hello Trudi, Thank you for your wonderful 5-star review! We’re so pleased to hear that your mother loved the beautifully packaged bouquet and gift. We strive to ensure timely deliveries, and it’s fantastic to know we hit the mark for you. We appreciate your kind words and look forward to helping you create more joyous moments in the future! Best wishes, Katie

Posted 1 month ago

“What a disappointing bunch of flowers received today for a staff member who had lost a parent suddenly! The flowers themselves were ok and the delivery fast, but we upgraded to a bigger size and considering there was £10 off and with the cost of delivery was still £41. The amount of flowers given were shocking!! I'd hate to have paid £51 for a bunch of flowers that I could have picked up in the shop for about £15. Will not be using again and like many others wish I'd looked at reviews beforehand.”

Helpful Report

Posted 1 month ago

Hello Jo, We’re truly sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time. We always strive to provide beautiful arrangements that reflect the value paid, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we will certainly look into your comments regarding the flower quantity in relation to the size upgrade. If you have any further feedback or images you'd like to share, please feel free to reach out to us directly at enquiries@prestigegifting.co.uk. Thank you for your input, and we appreciate you taking the time to share your experience with us. Kind regards, Katie

Posted 1 month ago

“They came today for my wife the water had leaked and the box was damp and drained the roses had a brown edge to the from being dry very dissapointed as normaly have a good service KIND REGARDS TIM SMITH”

Helpful Report

Posted 1 month ago

Hello Tim, We're very sorry to hear about your experience with your recent order. It's concerning to learn that the condition of the flowers was not up to the standard we aim for, and we're disappointed that we let you down this time. Your feedback is vital, and we will ensure that it reaches our team for improvement. If not done already, please could you send us some images of the bouquet to enquiries@prestigegifting.co.uk with your order number and ‘Review’ in the subject line? Kind regards, Katie

Posted 1 month ago

“MISLEADING PHOTOS - Honestly couldve gotten this for £5 on Tesco and just mailed it. It wouldve been cheaper. No way this is worth £20 of flowers plus shipping! Never ordering from them again”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear that you felt the photos were misleading and that you were unsatisfied with the value of your order. Your feedback is important to us, as we strive to provide high-quality products that reflect the images presented on our site. We do state on the website that it is a medium size shown. As you ordered a standard size, there are fewer stems. We understand your frustration and will forward your comments to our team to ensure we are meeting expectations and delivering value our customers can appreciate. Thank you for sharing your thoughts with us. Warm regards, Katie

Posted 1 month ago

“Always had beautiful flowers from prestige flowers”

Helpful Report

Posted 1 month ago

Hello John, Thank you for your wonderful 5-star review! We're thrilled to hear that you’ve always received beautiful flowers from Prestige Flowers. Your satisfaction means the world to us, and we can’t wait to continue providing you with more stunning arrangements in the future! Best wishes, Katie

Posted 1 month ago

“Extremely disappointed with this company and their attitude. I wanted to support a local business and guaranteed next day delivery was stated on the website if the order was made before 10pm I made the order around 5pm for a birthday gift for my elderly relative the delivery address was LOCAL, about a 10 min drive from the shop. They sent the flowers via Royal Mail to their MIDLAND Hub about 300 miles away so no surprise they didn't arrive the next day. Their response was not sympathetic, just a standard T&C blurb about deliveries to certain 'hard to reach' areas may take another day which in our case did not apply. They did offer a 4 pound credit on any future offers. Big deal. Not exactly the 100% satisfaction guaranteed offer their website states. Will not being using them again.”

Helpful Report

Posted 1 month ago

Hello, We sincerely apologise for the disappointment you've experienced with your order and the delivery issues you faced. It's upsetting to hear that we did not meet your expectations, especially as you were trying to support a local business. We take your feedback seriously and will review our processes to ensure that we communicate delivery timelines clearly and handle every order with the care it deserves. Your experience is not reflective of the service we aim to provide, and we truly appreciate you bringing this to our attention. Warm regards, Katie

Posted 1 month ago

“Ordered the medium Rose and Freesia bouquet. Very disappointed with the quality and quantity of flowers. Roses had died within days and there was far too much greenery. Would not recommend”

Helpful Report

Posted 1 month ago

Hello Sharon, We’re truly sorry to hear that you were disappointed with the quality and presentation of your bouquet. It’s our aim to provide beautiful arrangements that meet our customers' expectations, and we regret that we fell short in your case. We appreciate your feedback and will address these concerns with our team to ensure we are delivering the best quality possible. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 month ago

“Shocking bouquet size, nothing like the website pics. Really poor customer care. Avoid”

Helpful Report

Posted 1 month ago

Hello Peter, Thank you for your feedback. We’re really sorry to hear that the bouquet you received did not meet your expectations and that you felt let down by our customer service. We strive to represent our products accurately, and it’s disappointing to know that we fell short this time. We appreciate your input and will address your concerns with our team to help improve our services in the future. Warm regards, Katie

Posted 1 month ago

“Awful, flowers for wife birthday did not arrive on planned date at her work and she wasnt on shift the day they did eventually turn up. Customer service was just generic enail nonsense likely AI generated. From a returning customer, will not be using them again. Very poor.”

Helpful Report

Posted 1 month ago

Hello James, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delayed delivery of the flowers for your wife's birthday. It’s unfortunate when things don’t go as planned, especially when celebrating special occasions. Due to the distance between the delivery address and our distribution centre, deliveries can sometimes take extra time in transit as advised on our website. Warm regards, Katie

Posted 1 month ago

“Loads of variety in options to go with the flowers, flexible delivery options.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review! We're delighted to know that you appreciate the variety of options and flexible delivery we offer. It's our aim to provide a seamless experience that caters to all your needs. We can't wait to help you again in the future! Best wishes, Katie

Posted 1 month ago

“I love always my daughter sends prestige flowers delivering to me”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely 5-star review! We're so happy to hear that you always enjoy the flower deliveries from your daughter. We're here to help create those special moments, and we look forward to bringing more joy to you and your loved ones. Best wishes, Katie

Posted 1 month ago

“The flowers started dying after 6 days. Normally good quality. On this occasion they weren't. Over £60 spent. Customer service insist upon making any complaints upto 3 days of receipt. You can only highlight an issue when it happens. Wouldn't let me upload pictures of dying bouquet. Won't buy again from this site. Customer service pointless.”

Helpful Report

Posted 1 month ago

Hello Jason, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers did not last as long as you expected this time. We understand how disappointing it can be when quality doesn't meet your standards, especially after spending a significant amount. While we aim for the best quality in all our bouquets, sometimes issues arise. We appreciate your comments regarding customer service and will take them on board. Warm regards, Katie

Posted 1 month ago

“My husband bought me the Tikal bouquet for my Birthday, absolutely stunning on arrival, but they were dead within a week. The Cala Lillies lasted 2/3 days. Really disappointed as I have used Prestige before.”

Helpful Report

Posted 1 month ago

Hello Norma, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that the Tikal bouquet did not meet your expectations and that the flowers did not last as long as anticipated. It’s disappointing when a product doesn’t deliver the joy we hope for, especially for a special occasion like a birthday. If not done already, please could you reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 month ago

“Disappointing. Ordered large bouquet and was sent a small bouquet that in no way resembled the photo online. Now they have asked another photo. How many do they need? I am not asking my distressed relative for more photos.”

Helpful Report

Posted 1 month ago

Hello Pam, Thank you for bringing your concerns to our attention. We're truly sorry to hear that the bouquet you received did not match your expectations. We understand how disappointing it can be to receive something that doesn't resemble the picture online, especially during such a sensitive time. We appreciate your feedback and will take this into consideration for future improvements. Warm regards, Katie

Posted 1 month ago

“When I ordered the flowers it wasn't on the Web page that they get despatched 20+hours before they are delivered so they are sat in transit 20+ hours When they was finally delivered they didn't look very fresh .When I emailed and sent pictures to the company was just basically told there wasn't anything wrong with them .I've seen better flowers in supermarkets and alot cheaper .”

Helpful Report

Posted 1 month ago

Hello Gail, Thank you for sharing your concerns with us. We're truly sorry to hear about the delivery and the condition of the flowers you received. We strive to ensure our arrangements arrive fresh and vibrant, and it appears we fell short this time. We understand how disappointing it can be not to receive a product that meets your expectations. Your feedback is important to us, and we will use it to improve our service. Warm regards, Katie

Posted 1 month ago

“Claims to deliver every day of the week yet took my order at 7pm Friday for a next day delivery - for the flowers to be sat in the Royal Mail hub from 3.30am Sat and delivered on Monday . And when you check the terms and conditions they actually don’t care or help if this happens. Will never order again - who wants flowers that arrive half dead and 2 days late.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear about the delays and the condition of the flowers upon arrival. We aim to provide reliable next-day delivery and it's clear we fell short in your case. We understand how disappointing it is not to receive a quality product on time, especially for a special occasion. If there are any issues with the flowers, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 month ago

“The flowers I sent where beautiful with varse This is my second time using prestige flowers ,thank you x”

Helpful Report

Posted 1 month ago

Hello Jacqueline, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the flowers you sent were beautiful and that you're a returning customer. Your support and kind words truly mean the world to us. We can’t wait to serve you again! Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,749 reviews