Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,340 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad quality flowers received on Friday 20th of September, decided to complain as flowers died by Tuesday 24th of September, took photos to show the quality received and how the flowers looked, Louis M from CS service stated that the complaint is outside the 3 days window (even if offices are closed on Saturday and Sunday) I cannot get a refund. Worst of all offering a £10 voucher to use on the next purchase! Are they kidding, I would never use this company again! How would you rate the customer service you received? 1 Poor”

Helpful Report

Posted 2 months ago

Hello Ana, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and the disappointment with the quality of the flowers and our response. We understand how disappointing this must be. Your feedback is important to us, and we will use it to improve our processes. We sincerely apologise for the inconvenience and frustration this has caused. Warm regards, Katie

Posted 2 months ago

“Ordered some flowers for my nans birthday. They arrived on time but were supposed to come closed but were already open, so only lasted less than 2 days.”

Helpful Report

Posted 2 months ago

Dear Rael, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your valuable feedback. We would like to apologise for the inconvenience caused by the flowers being delivered already open instead of being closed as requested. We understand how disappointing this must have been, especially on such a special occasion like your nan's birthday. Our priority is always to provide fresh and beautiful flowers that last long, so we sincerely apologise for falling short of your expectations in this regard. We understand that the flowers only lasted for a very short period of time, which is certainly not what we strive for. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 2 months ago

“Simple and easy way to send flowers and a card to your loved ones”

Helpful Report

Posted 2 months ago

Hello Philip, Thank you for your lovely feedback! We're so glad to hear that you found our service simple and easy for sending flowers and cards to your loved ones. Your satisfaction means a lot to us, and we look forward to helping you celebrate more special moments in the future!

Posted 2 months ago

“After reading reviews I will not buy!”

Helpful Report

Posted 2 months ago

Hello, We’re sorry to hear that the reviews have led to this decision. We strive to provide the best possible experience for all our customers, and we value your feedback. If you have any specific concerns or questions, please feel free to reach out. We’d love the opportunity to address them and provide you with the service you deserve.

Posted 2 months ago

“I will never ever use this company again !! Had the worst experience with this guys & ruined my wife’s special birthday . Clearly their website is misleading, I went to their website & ordered a flowers on the next day delivery section ! It’s clearly say’s order before 10pm to get the next day delivery . When I put my postcode it clearly said that the flowers will be delivered next day!! I bought the flowers for £35.99 for next day delivery & paid a delivery fee of £5.99 extra for the next day delivery . Once the order was placed , I received an email from Royal Mail to say that it will not be delivered next day & will be delivered the following day after my wife’s birthday . When I phoned the customer service , they said you need to read the terms and conditions , we say next day delivery ( but in term and condition we also said that next day delivery flowers can take upto three days ) !!! For this I could have ordered through Uber from my local store & they would have delivered a nice flower within a hour !!!! And lot cheaper ( definitely lot cheaper than this guys )!!!!!!! They also said , Royal Mail will say that they can’t deliver tomorrow but keep checking there website they have until evening 7pm to deliver , I was keep checking on their website & wasted my time & the order never arrived !!! Finally I asked one of my friend to buy the flowers from a local shop & got delivered to my wife !!! It was one bitter experience, I will report this to trading standards !!!! DONT USE THEM !!!!!!!!! CERTAINLY I WILL NOT !!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I am sorry to hear about your experience, and I understand how disappointing it is to have your wife’s special birthday affected. We strive to provide clear information about our delivery services, and I regret that this was not your experience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback about the clarity of our terms and conditions is important to us, and we will take it into consideration for future improvements. Warm regards, Rosie

Posted 2 months ago

“Do not use. Flowers not delivered for a 60th birthday. Live chat with customer service who did absolutely nothing I am absolutely disgusted”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I am sorry to hear about your experience, especially on such an important occasion. We understand how disappointing and frustrating this must have been. This is not the standard of service we aim to provide, and we deeply apologise for the inconvenience caused. Thank you for bringing this to our attention. I will feed this back to the relevant department to ensure this does not happen again. Warm regards, Rosie

Posted 2 months ago

“Awful company, should not use, using 3rd party delivery companies then leaving it up to you to resolve any issues. Will not be using again”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and I’m truly sorry to hear about your experience with our delivery service. We understand how frustrating it can be when issues arise, and we regret that you felt unsupported in resolving them. We strive to provide a seamless experience for our customers, and your concerns are important to us. I will feed this back to the relevant department. Warm regards, Katie

Posted 2 months ago

“I ordered a bouquet for my friend's 70th birthday, she sent me a photo of the flowers when they arrived to say I am disappointed is an understatement. When I contacted Prestige and sent them a photo of the flowers from their website and the ones actually delivered, their reply was that they couldn't see any difference. PLEASE DO NOT USE THEM”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience, and I’m very sorry to hear about your disappointment with the bouquet for your friend’s birthday. We understand how important it is for such occasions to be special, and it’s disheartening to learn that the flowers did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 2 months ago

“Thank you. Flowers arrived on time, happy with your service.”

Helpful Report

Posted 2 months ago

Dear David, thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are delighted to hear that you were happy with our service.

Posted 2 months ago

“I ordered a bouquet of rose and lily for my mother's birthday and was absolutely disgusted with the size of the bouquet for what i had spent on them. They cost me £30 and the bunch she recieved from my sister bought from tesco were absolutely stunning in comparison to the bunch I had ordered that looked like they would be worth £5 from tesco. I only wish I had read the reviews on here before even touching this company. They are of no help whatsoever ever with there automated emails back and forth. They don't care about customer satisfaction at all.very very poor show!!! Don't waste your money ! I can't ever upload a picture of them as the Web page won't allow. What a surprise !”

Helpful Report

Posted 2 months ago

Hello Donna, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the bouquet you ordered for your mother’s birthday. We understand how important it is for such gifts to meet expectations, and it’s disheartening to hear that the flowers did not reflect the quality you anticipated. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Prestige Flowers

Posted 2 months ago

“Flowers were not delivered on time - and they were meant to be a birthday gift for our daughter”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who share their concerns with us, as it helps us improve our services. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“Do not use!! Please do not use this service as they will never deliver it. It was delayed and not only did they not try to actually send it again, they refused to refund it. The customer service is pathetic and will waste your time, they even tried to square with me on the refund. Do not go through this hassle of experience! Just do not go for them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your negative experience with our service. We understand how frustrating this must have been, especially with the delayed delivery and the refund issue. This is not the level of service we aim to provide, and we apologise for any inconvenience caused. warm regards, Rosie

Posted 2 months ago

“DO not use This company uses Royal mail to deliver and they are as helpful as a chocolate teapot. Flowers are still not there and royal mail have said they are proof of delivery is a pic of boxes in warehouse. Rubbish”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We are very sorry for the delivery issues that have occurred on this occasion. I have located your order and can see that the incorrect address was provided. This has resulted in the order being returned to us. Warm regards, Rosie

Posted 2 months ago

“2024104]: order 8208746... I wanted flowers to be delivered on my Mums Birthday, was told by customers service that for remote places like Scotland I should have allowed for an extra day to deliver. Not sure what the order will look like once delivered. |I should have read the reviews, first and last order I will place with Prestige Flowers. STAY CLEAR is clearly the message.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. However, I can see that your order has been delivered as requested today. Best wishes, Rosie

Posted 2 months ago

“Very easy and straightforward to order. Good selection and quality.”

Helpful Report

Posted 2 months ago

Dear Thomas, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that your experience with us was nothing short of excellent.

Posted 2 months ago

“Completely difrent and they dont give free chocolate like was described even dobt was my anniversary message .I am really disappointed as Price is was high for that flowers .”

Helpful Report

Posted 2 months ago

Hello Karolina, thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate hearing from our valued customers like yourself. We sincerely apologise for the issues you mentioned in your review. We understand how important it is to deliver the correct message and free chocolates as described. Please accept our sincerest apologies for any disappointment this may have caused. I will feed this back to the relevant departments. Warm regards, Rosie

Posted 2 months ago

“Please read all the negative reviews before purchasing flowers from Prestige Flowers, I wish I had. I ordered the £50 “National Gallery” Monet bouquet along with chocolates so over £60 in total, yet the flowers my mum received for her birthday were so bad they were outclassed in every way possible by an £8 basic bunch my brother bought her from Tescos and while my flowers had entirely wilted within 3 days and had all turned brown and died within 5 the Tesco bunch are still entirely fresh and beautiful 2 weeks later. I contacted customer services within 5 days and sent photos with time stamps only to be met with unhelpful and uncaring customer service firstly telling me nothing could be done as it was over 3 days!! Then offering me a £10 credit note and after many more emails exchanged an offer of a replacement bouquet. Obviously I do not want a replacement bouquet the flowers arrived fresh but were the sorriest looking £50 bouquet I’ve ever seen and my infant son could have put a better arrangement together from the garden, they weren’t even arranged just clumped together by an uncaring and definitely not a florists hand, so neither myself nor my mum wants another bunch that will only die within 3 days but thus far have not been offered a refund even though their 100% satisfaction guarantee states that a refund or replacement is entirely at their discretion meaning that customer service agent could choose to refund it if she seen fit to. Delivery was amazing, arrived next day delivery as arranged but please, if you care about the person you're sending flowers to, go with another florist as Prestige Flowers clearly don’t care about their flowers, customers nor their recipients. I’m contacting trading standards”

Helpful Report

Posted 2 months ago

Hello Sharon, Thank you for sharing your experience, and we sincerely apologise for the disappointment you encountered with your order. We strive to provide high-quality products, and it’s clear we fell short in this instance. We are truly sorry to hear that the “National Gallery” Monet bouquet did not meet your expectations and that the flowers wilted so quickly. This is not the quality we aim to deliver, and we understand how disheartening it must be, especially for a special occasion like your mother’s birthday. We appreciate your feedback about our customer service. It’s concerning to hear that your concerns were not addressed to your satisfaction. Our team is trained to assist with any issues, and we apologise for any frustration you experienced during your communications with us. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 2 months ago

“I have just received what was supposed to be the LARGE bouquet of roses and Lillie’s for a friend who is retiring today for which I paid over £40 and I am looking at a bunch of flowers that could have come from a supermarket! They are already wilting and the leaves have holes in them! I cannot say how dissatisfied I am and embarrassed that I have to give them to my colleague. I also tried to send photo evidence of them but the system won’t let me 🤷‍♀️”

Helpful Report

Posted 2 months ago

Hello Pauline, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and bringing the issue to our attention. We apologise for the disappointment and inconvenience caused by the condition of the flowers you received. It is certainly not the level of quality we strive to deliver to our customers. Please could you send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“I am so disappointed....I ordered the large bunch and got a total of 7 flowers....almost £50....terrible...never again will I use this company”

Helpful Report

Posted 2 months ago

Hello Nicholas, thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your honest opinion. We sincerely apologise for the disappointing situation you encountered. We understand your frustration and assure you that this is not the level of service we strive to provide. We would like to make things right and ask for your assistance in improving our service. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Not delivered on date requested and paid for”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We greatly appreciate your valuable input and the opportunity to address any issues that may have occurred. We sincerely apologise for the inconvenience caused by the flowers not being delivered on the date you requested and paid for. This is certainly not the level of service we strive to provide, and we deeply regret any disappointment it may have caused. I will feed this back to our Dispatch Manager. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,340 reviews