Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,906 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This order for flowers was placed on 26th dec. asked for a delivery date, clicked 28th Your company accepted payment. I was left with the understanding the delivery would be made on date stated. Received an email on 28th at 19:45 stating delivery would be 31st. Totally unacceptable. How can your company offer out delivery dates that are deceiving. Please explain this. Total disappointment with this company. Would never use again or recommend. Ken brown”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have checked the tracking on your order and can see that this was delivered this morning. Warm regards, Tom

Posted 2 weeks ago

“I wish I read all the bad reviews first before placing an order. I wanted the flowers to be delivered on the birthday of my sis in law. It is obviously going to be two days late as they use royal mail, the flowers was not delivered on the date that I requested. Never again I will be using this company.”

Helpful Report

Posted 2 weeks ago

Hello, I truly regret to learn about the issues you faced with your recent order. It’s disappointing to hear that the delivery timing did not meet your expectations, especially for such a special occasion. I have checked the tracking on your order and can see that this was attempted on the 28th as requested but there was no answer at the address. Warm regards, Tom

Posted 2 weeks ago

“If I could give you no stars I would .I ordered and paid for what I believed was next day delivery to find it wasn't till a week later .thought it may be my mistake and so thought no problem I ll just ring .tried numerous times but just got cut everytime after being on hold for 10 minutes or so and no chat available .both weekdays .when the flowers have finally arrived at my son and his wife I'm just embarrassed .medium sized £40 in all and the flowers I could have got for a few quid at a supermarket .I'm shocked and won't using you again”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your recent experience. It’s disappointing to learn that your order didn’t arrive as expected and that you encountered difficulties reaching our customer service team. Over the Christmas period, our phone lines and live chat were temporarily closed to allow us to respond to customer inquiries in chronological order via email. I’ve reviewed your order and can see that the delivery date was set for the 28th, which is when it was delivered. This date would have been provided in your order confirmation. I’m very sorry if this wasn’t the intended date and for any inconvenience this caused. I also understand how upsetting it must have been to find that the flowers didn’t meet the high standards we aim to deliver. We want every arrangement to reflect the quality and elegance our customers expect, and I regret that we fell short in your case. To help us investigate further, could you please send a bird’s-eye view image of the bouquet to enquiries@prestigeflowers.co.uk? Kindly include your order number and "REVIEW" in the subject line, and we’ll be happy to look into this for you. Best regards, Katie

Posted 2 weeks ago

“I sent a Christmas bouquet to my Family and it arrived totally crushed. I was very disappointed. What a waste of money! Denise Wise”

Helpful Report

Posted 2 weeks ago

Hello Denise, I sincerely apologise for the disappointment you experienced with your order. It’s upsetting to hear that the bouquet arrived crushed, especially during the holiday season when we want to bring joy to our recipients. We take great care in packaging our flowers to ensure they arrive in perfect condition, and I’m sorry we didn’t succeed this time. Your feedback is valuable and will help us improve our service moving forward. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Kind regards, Rosie

Posted 2 weeks ago

“DO NOT USE! Wish I had read reviews before spending £40 on a Christmas bunch of flowers! The flowers I received were nothing like the pictures on the website. Made a complaint and absolutely nothing was done about it, will never use company again and would advise others to not waste their money on this company also! Pictures attached 1 of what I was meant to get and the other what actually arrived .”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers you received did not meet your expectations, and I understand your frustration. We strive to ensure that every bouquet we send reflects the quality and design shown on our website, and it’s clear we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 weeks ago

“Flowers arrived at the wrong address. By the time received not looking their best and the card was all wet and there was a white stick sticking up in the middle (not seen in picture on the web site) I contacted prestige but didn’t get any help or support numerous emails sent with repeat response. I have now contacted the financial ombudsman and the retail ADR for advice. Not reliable, take no responsibility and poor customer service.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I'm truly sorry to hear about the issues you faced with your order and the overall experience. It’s very disappointing when deliveries do not go as planned, especially with the flowers not arriving in their best condition. I can see that our team did advise on why the wooden stick was included in the bouquet. I understand how frustrating it must have been to not receive the support you expected from our customer service team and we are very sorry that we were unable to resolve this satisfactorily for you. Best regards, Rosie

Posted 2 weeks ago

“Ordered a large Noel, what arrived was a small bunch of pink flowers with a couple of neon pink cones. Tried to upload photo but wouldn’t upload, probably to embarrassed to show themselves. Pretty but disappointing, will stick with interflora in future.”

Helpful Report

Posted 2 weeks ago

Hello Sonya, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not match your expectations. It’s always disappointing when an order doesn’t arrive as anticipated, and I understand how frustrating that can be. We strive to deliver quality products, and it appears we missed the mark this time. I have reached our directly via email to look into this for you. Best regards, Ellie

Posted 2 weeks ago

“Ordered flowers and wine box for delivery on 23rd December. I appreciate it’s a busy time of year so ordered in ample time to achieve this. Flowers were delivered to a neighbour and the wine left under a garden bench in a house at the other end of the street, and the occupants were away for Christmas. Recipient left no cards to say where they were and eventually hunted them all down on 28th. Several emails to “Megan” in CS who basically said it is at the discretion of the courier where and how they deliver! I paid £12 for delivery and it was woeful. Prestige not prepared to accept responsibility nor refund the delivery costs. They are only interested in “feedback that will help improve our service “ - judging by other comments it isn’t working. I cannot recommend using them. Review form will not let you answer the questions.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear about the delivery issues you experienced. It’s understandably frustrating when what is expected doesn’t reflect what is received, especially for a special occasion. I sincerely apologise for the lack of proper communication from our customer service and the inconvenience it caused you in tracking down your items. We strive for a consistent level of service and it’s clear we missed the mark here. Your comments will be reviewed by our team as we work to improve the delivery process and customer interactions. Best regards, Katie

Posted 2 weeks ago

“The delivery was on time, so no problems with that. The price for what you get is ridiculous though. Utterly disappointed as there wasn't really anything to them. Totally not what they looked like on the picture, they were far more vibrant and full, and they weren't even for me! They were for my partner, luckily she liked them but for what I paid I'm astonished, and not in a good way. Sharen't be using again, sorry to say.”

Helpful Report

Posted 2 weeks ago

Hello Dan, Thank you for your feedback. I’m glad to hear the delivery was on time, but I truly regret that the flowers didn't meet your expectations. It’s important to us that our arrangements reflect the quality you see in our photos, and we’re sorry to learn that this was not the case for your order. I understand your disappointment regarding the value of money, and I appreciate your comments. Although it’s great to hear that your partner liked them, we want every customer to feel they’ve received a wonderful experience. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best regards, Rosie

Posted 2 weeks ago

“A winter birthday bouquet arrived on 24 Dec with the roses already dead. I sent photographs immediately and was told a florist manager saw nothing wrong with them. Comments were made about guard petals protecting inner petals before they bloomed but flowers were very obviously dead. The petals were falling off and dry and crinkled. They were plainly dead.. 4 e mails later no responsibility was taken but a £15 voucher offered as gesture of goodwill. As everything costs too much plus £5.99 delivery it was not satisfactory. I certainly would not use this company again. I give no stars but to submit this review I had to give one.”

Helpful Report

Posted 2 weeks ago

Hello Elizabeth, Thank you for sharing your experience with us. I'm truly sorry to hear about the condition of the bouquet you received, especially during such a special time. It’s disappointing to know that we did not meet your expectations and that our response to your concerns didn't provide the resolution you were hoping for. We aim to provide high-quality flowers and customer service, and it seems we fell short here. I understand the frustration of receiving a product that doesn't align with what you ordered and the importance of timely communication. Your feedback is invaluable, and I'll be sharing your comments with our team to help us improve. Best regards, Tom

Posted 2 weeks ago

“Ordered a Christmas arrangement to be sent as a gift to my Mum and Step dad for Christmas . What I ordered and paid for , and what they actually received , are 2 different things . ! The flowers they got are nothing like what was in the photo when I paid for them , hardly any flowers at all , I was so embarrassed when my Mum sent me a photo of them. I immediately contacted this company via email and their replies to me are obviously being dealt with by different people , they keep asking me the same question and state that the flowers have been delivered ! Yes, I know they’ve been delivered, I’m complaining about WHAT was delivered . Customer service is shocking , I appreciate that we’ve had Christmas when they would have been closed but this isn’t good enough . I almost £40 for the flowers , which is a lot of money to me as I’m disbanded and unable to work . I won’t be ordering from here again and I want this resolving asap .”

Helpful Report

Posted 2 weeks ago

Hello Maureen, Thank you for taking the time to express your concerns. I'm genuinely sorry to hear about your experience and can understand how disappointing it must be not to receive what you had hoped for, especially as a gift for your Mum and Stepdad. I apologise for the confusion caused by our customer service replies and recognise that this is not the level of support we strive to provide. We appreciate your patience during the busy holiday season and want to resolve this matter as soon as possible. I can see that our team have responded to your email and tey are awaiting your reply. Best regards, Ellie

Posted 2 weeks ago

“I ordered Christmas Flowers to be sent to my sister on December 23rd.. However no sign, and I was scrambling about trying to find out where the flowers had gone! I got zero help from customer service, and told the flowers would probably be held up because we live in Scotland ( we live in central belt 20 miles from Glasgow),.. So finally on the 28th, 5 days are the the intended date to arrive ( which I booked on November) the flowers showed up, a wee but exhausted looking, and past their best! I am going in circles with customer care, who really don’t care, what they fail to understand is this was a gift, I needed them and wanted them delivered for Christmas, that is the point of florists… it’s at the point now I give up, however I buy garage flowers before I use prestige flowers again!!! I’m so bitterly disappointed !!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your thoughts, and I sincerely apologise for the distress caused by the delayed delivery and the condition of the flowers. I completely understand how important it is for gifts, especially during the festive season, to arrive on time and in perfect condition. Regrettably, it seems we fell short of our usual standards in this instance. Your experience with our customer service is concerning, as we aim to provide support and assistance to all our customers. I will ensure your feedback is forwarded to the relevant team to help improve our service. I have also reached out via email. Best wishes, Ellie

Posted 2 weeks ago

“no i thought that the webb site was confusing, not cleare and that it ticked things that you might not want rather than asking the question and allowing you to make the decisions”

Helpful Report

Posted 2 weeks ago

Hello Janette, Thank you for your feedback, and I’m sorry to hear that you found our website confusing. We strive to create a user-friendly experience, and it's clear we have room for improvement. Your comments about the selection process are invaluable, and we will take them into consideration as we work on enhancing our platform. If you have any specific suggestions or further concerns, please feel free to reach out to us. Your satisfaction is important to us, and we appreciate your input. Best wishes, Rosie

Posted 2 weeks ago

“A bouquet ordered for a very old lady arrived on the scheduled day, cheered her up and made her happy ! She said the flowers were lovely.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that the bouquet brought joy to the lovely lady you mentioned. It's always heartwarming to know our flowers can brighten someone's day. We truly appreciate your kind words and look forward to spreading more happiness in the future! Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“I ordered a beautiful bouquet of ‘twilight blush’ birthday flowers and within 2 days they were dead. Nothing prestige about them, waste of money.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with the flowers. It's disappointing to know that the bouquet did not last as expected, especially when it was meant to bring joy to a birthday celebration. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 weeks ago

“Large size ordered but friend took photo of what was received and it was embarrassing. He must have thought I’d ordered the cheapest bouquet! It was £45 with postage and the company say it was in line with their quality and sizing. Nothing as an apology, no partial refund, nothing. Will never use again. I will add that they were delivered next day.”

Helpful Report

Posted 2 weeks ago

Hello Mark, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. It’s disappointing to know that the bouquet did not meet your expectations, especially given the investment made. I understand how important it is for gifts to reflect care and thoughtfulness. While we aim to deliver quality and satisfaction, it’s clear that we missed the mark this time. Your comments about our customer service and follow-up process are noted, and we are committed to addressing these issues as we seek to improve. Best wishes, Rosie

Posted 2 weeks ago

“Flowers were beautiful but despite receiving message saying they would be delivered on my elderly friends birthday, the arrived a day late. Very disappointing.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm glad to hear that the flowers were beautiful, but I truly regret that they arrived a day late and missed your friend's birthday. We understand how important timely delivery is, especially for special occasions. Your experience is important to us, and I will pass your comments to our team to help us improve our service. We appreciate your understanding and hope to have the chance to serve you better in the future. Best wishes, Katie

Posted 2 weeks ago

“Flowers not delivered on day requested, 1 day late so whole point of sending completely wasted. Customer Services not interested - all very disappointing ....”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience caused by the late delivery of your flowers. I understand how important it is for them to arrive on the requested day, and I’m sorry that we fell short in this instance. It's disheartening to know that our customer service did not meet your expectations as well. We value all feedback and take your comments seriously as we continue to improve. Your experience does not reflect the standard we strive to achieve. Best, Tom

Posted 2 weeks ago

“DO NOT USE THIS COMPANY. Flowers did not arrive on the day ordered were a leaving gift for a colleague, we had to buy more flowers for her. Tracking showed they had been sat at a hub for 2 days so would not have arrived in an acceptable condition. I have explained all this only to ti nd told that they use 3rd party couriers, out of their control…,,,, I will still continue to seek the refund. Poor service, No customer care.”

Helpful Report

Posted 2 weeks ago

Hello Julie, Thank you for sharing your experience, though I’m genuinely sorry to hear about the trouble you faced with your order. It’s disheartening to learn that the flowers did not arrive in time or in the condition you expected, especially for such a special occasion. While we utilize third-party couriers to deliver our products, we understand the importance of timely and quality service. I apologise that our response did not meet your expectations. I have reached out directly via email. Best regards, Ellie

Posted 2 weeks ago

“The flowers were beautiful and I loved how they were organised. Big issue is how the flowers already game dying, withered as if they had been stored somewhere for a long time then delivered. Maybe this is a once in a while issue? who knows but my flowers are already dying and I’ve barely had them.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm so glad to hear that you found the flowers beautiful and well-organized. However, I'm truly sorry to learn that the flowers began to wilt so soon after delivery. We take the quality of our flowers seriously and your experience is concerning. While we hope this is not a common occurrence, your feedback helps us address potential issues and improve our service moving forward. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 270,906 reviews