Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,336 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent an hour looking for a company to send flowers to UK. Found YOU a very clear concise and varied site . Thank you I'll use you again!❣️”

Helpful Report

Posted 4 weeks ago

Hello Ann, Thank you so much for your fantastic review! We're delighted that you found our site clear and varied. Your kind words truly motivate us to keep improving. We look forward to serving you again and hope to make your next experience just as great!

Posted 4 weeks ago

“Most disgusting flowers ever I sent these to my sister who gave birth when she received them they were nothing like the picture contacted the company got no reply do not order from these ever again”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. I’m very sorry to hear about your experience. Sending flowers to celebrate such a special occasion should be a positive experience, and I apologise that we missed the mark. Our goal is to provide quality arrangements and reliable service, so it’s disappointing to know we fell short. If not done already, please send us contact us at enquiries@prestigeflowers.co.uk with your order number and we can look into this for you. Warm regards, Rosie

Posted 4 weeks ago

“Extremely disappointed at the quality of flowers and customer service. I ordered and paid extra for a large bundle of country flowers costing about £45 for my sons’s wedding Anniversary but what was delivered was a very poor thin dry and scraggly version of the photo on the website. with a few flowers missing despite paying the extra £10 for a large bundle! I complained by email and sent photos but was told they could see no problem!!! Their customer service and quality of flowers are extremely disappointing. By the way despite paying extra for a next Day delivery and getting an email that flowers would be delivered between 9am and 1pm next day, it was delivered next night after 7.30pm causing inconvenience for the recipient. I will never order from prestige again. Worse experience ever!”

Helpful Report

Posted 4 weeks ago

Hello Sohie, Thank you for your review. I’m truly sorry to hear about your experience and the disappointment it caused. We aim to provide high-quality flowers and exceptional service, and it’s clear we did not meet those standards in your case. Concerning the delivery of your order, the tracking link indicates it was delivered at 2:40 PM on the correct date. I apologise for the delay outside the estimated timeframe, but we do clarify that this is only an estimate and not a guarantee. Thank you for your understanding. Warm regards, Katie

Posted 4 weeks ago

“Ordered a large bunch of flowers for my mother’s 80th birthday that cost 45 pound. When they arrived they looked like something you buy from Tesco for £8 really disappointed with these”

Helpful Report

Posted 4 weeks ago

Hello Mary, Thank you for your review. I’m really sorry to hear that the flowers you ordered for your mother’s 80th birthday didn’t meet your expectations. We strive to deliver beautiful arrangements, and it’s disappointing to know that we fell short in this case. Your feedback is important to us, and I’d love to look into this further to see how we can make it right. Could you please send us images of the bouquet to enquiries@prestigeflowers.co.uk? Please make sure to include your order number and the word "REVIEW" in the subject line. Thank you! Best wishes, Rosie

Posted 4 weeks ago

“Delivered on time however the gel in the bouquet had leaked and my Mom couldn't separate the card stuck to the ad leaflets to see who they were from. Appears the transportation needs some work. Won't use them again.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear about the leakage issue with your bouquet and the trouble it caused for your Mom in identifying the sender. We strive to ensure our flowers are transported safely, and it seems we have let you down this time. Your comments are valuable to us, and we will certainly address this with our team to improve our delivery process. Warm regards, Tom

Posted 4 weeks ago

“Flowers ordered for 30th wedding anniversary. The bouquet looked nice, but only lasted a few days. I ordered a box of luxury chocolates with the flowers which were very disappointing. Despite there being a guide on the back of the box explaining the assorted flavours they all tasted the same, faintly of marzipan and little else. It’s the first time anything chocolate has sat around my house uneaten ( even by the kids).”

Helpful Report

Posted 4 weeks ago

Hello Stuart, Thank you for your review. I’m sorry to hear that the bouquet didn't last as long as expected and that the chocolates were disappointing. We aim to provide high-quality products, and it’s clear we missed the mark this time. Your feedback about the chocolates is valuable, and I’ll be sure to pass it along to our team. Warm regards, Katie

Posted 4 weeks ago

“My friend and I were extremely disappointed in the quality and presentation of a so called ‘bouquet’ I ordered from this awful company. Contacted customer service who stated: ‘ Having reviewed the photographs you provided with our Florist Manager, we have determined that there are no apparent quality issues‘ Absolute rubbish. AVOID THIS COMPANY”

Helpful Report

Posted 4 weeks ago

Hello Linda, Thank you for your review. I’m truly sorry to hear that you and your friend were disappointed with the bouquet and the response from our customer service. We strive to provide high-quality flowers and excellent service, and it’s clear we fell short in this instance. Your feedback is important to us. Warm regards, Tom

Posted 4 weeks ago

“Ordered rose and lily arrangement and only received roses”

Helpful Report

Posted 4 weeks ago

Hello Graeme, Thank you for your feedback. I sincerely apologise for the oversight regarding your order. We aim to deliver the exact arrangements as promised, and it's disappointing to hear that we did not meet your expectations. Your experience is important to us, and we would like to investigate this further to ensure it doesn't happen again. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Warm regards, Tom

Posted 4 weeks ago

“What are all the negative comments about got me more paranoid than the Jewish in WW2... The flowers were so so good I reccomend this site for anybody who has real taste In flowers”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your thoughts with us! We're so pleased to hear that you enjoyed the flowers and appreciate your recommendation. Your trust is invaluable, and we’re committed to maintaining a high standard for all our customers. We can't wait to welcome you back for your next order!

Posted 4 weeks ago

“I had to go round and round your website to place my order. It was a bit of a pain to do”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your thoughts about your experience on our website. We're sorry to hear that placing your order was a bit of a hassle. We understand that a smooth shopping experience is essential, and we appreciate your feedback as it helps us to improve. If you have any specific suggestions or further concerns, please feel free to reach out. We're here to help! Best wishes, Rosie

Posted 4 weeks ago

“Do not use! Ordered flowers for next day delivery for a Thursday, sat at the Royal Mail depot for two days before attempting deliver on the Saturday. Customer service say not their fault and they cannot guarantee next day delivery - don’t advertise as next day delivery then! Cannot comment on the flowers as still waiting for delivery but not hopeful after 3 days travelling (we are not in a difficult to deliver post code). Do not waste your money buying from here. Requested a refund but all I received was an apology which sounded like a cut and paste response. I paid for next day delivery flowers which you didn’t deliver so I’d like a refund.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. I’m very sorry for the frustration and disappointment this has caused. We strive to ensure timely deliveries, and I apologise that this wasn’t the experience you received. While we rely on third-party couriers, we understand that delivery timing is crucial, especially when next-day delivery has been promised. We take your feedback seriously and would be happy to review your case further to find a solution. Warm regards, Ellie

Posted 4 weeks ago

“Thank you, as esey pesy as always.”

Helpful Report

Posted 4 weeks ago

Hello David, Thank you for the awesome feedback! We’re thrilled to hear that you found everything easy and enjoyable. Your support means the world to us, and we can't wait to assist you again soon!

Posted 4 weeks ago

“flowers were ordered for a 10 year anniversary surprise. ordered before the cut off for next day delivery. did not arrive on day specified, not delivered the day after. when talking to customer service they said that wrong delivery address was provided so there was nothing they can do. but correct delivery address was provided and is verified by a google search, but there system says its incorrect. do not order from these it any order is time sensative”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. I'm truly sorry that your anniversary surprise didn’t go as planned. We understand how important timely delivery is, especially for such special occasions, and I apologise for the disappointment and frustration caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 weeks ago

“Prestige flowers did not deliver on time. I really needed next day delivery and paid for flowers on this basis, but after going through booking and taking payment they later advised delivery would be two days later. They used Royal Mail, but for some reason decided my destination was ‘hard to reach’, which it isn’t . It isn’t classed as a difficult delivery destination by Royal Mail for other retailers. I’m not happy.”

Helpful Report

Posted 4 weeks ago

Hello Vincent, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 4 weeks ago

“Very disappointed. Purchased some flowers from this company and received a half dead wilted bunch that looked like it had picked from someone’s garden. What a waste of £45. Will never order from this company again.”

Helpful Report

Posted 4 weeks ago

Hello Christie, Thank you for sharing your experience with us. I'm very sorry to hear that the flowers you received did not meet your expectations and were in poor condition. This is disappointing to hear, and I understand how frustrating this must be. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve our service. If you would like to discuss this further, please reach out to our customer service team. Best wishes, Katie

Posted 4 weeks ago

“Paid £69 for the worst bunch of flowers I have ever seen. Absolute degenerate of a company contacted customer care with ‘no available agents’ on 7 occasions customer care phone not answering. Absolute scam should be shut down. Day light robbery”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm very sorry to hear about your experience—it’s certainly not the standard we aim to deliver. Your feedback is important, and I apologise for the difficulties you encountered with customer support. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Katie

Posted 4 weeks ago

“Appealing service, I got my birthday flowers a day after my birthday despite the fact that my husband paid special delivery. I got these last night and today they are half dead. The chocolates were not handled properly and some of them are squashed. Avoid this company at all cost, expensive and unreliable, horrible service not worth your money and pretty upsetting for the lucky person.”

Helpful Report

Posted 1 month ago

Hello Eva, Thank you for your review. I’m truly sorry to hear about your disappointing experience. It’s unacceptable that your flowers arrived late and in poor condition, especially for a special occasion. The issues with both the flowers and chocolates don’t reflect the quality we strive to provide, and I understand how upsetting this must have been. I can see that this is being looked into. Warm regards, Rosie

Posted 1 month ago

“First time ordering flowers from prestige easy to follow beautiful bouquets and value for money”

Helpful Report

Posted 1 month ago

Hello Lorraine, Thank you so much for your wonderful review! We’re thrilled to hear that you found our ordering process easy and that you loved the beautiful bouquets and their value. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 1 month ago

“Great flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your positive feedback! We’re glad to hear you loved the flowers. Your support means a lot to us, and we hope to see you again soon!

Posted 1 month ago

“What a lovely experience! All went easy and smoothe. Customer servise 10/10!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you had a lovely experience and found everything to be easy and smooth. Our team works hard to provide top-notch customer service. We look forward to serving you again soon!

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,336 reviews