Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,470 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered valentine's day flowers for my friend with a next day delivery option. The flowers did not arrive via royal mail until 3 days after valentine's day . Very disappointed!!!”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to hear that your order arrived later than expected. We understand how important timely delivery is, especially for special occasions, and I regret any disappointment this caused. We appreciate your feedback and will continue working to improve our service. Warm regards, Katie

Posted 2 weeks ago

“I ordered flowers for mother’s day and I picked the date 30th march for delivery. As I heard nothing back I emailed them on the delivery day and I was told they wouldn’t be delivered until the 1st April so my mum didn’t have her flowers on time. Fuming”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this was delivered the following day. Warm regards, Katie

Posted 2 weeks ago

“I would strongly advise against using this florist. My experience was nothing short of frustrating - from missed delivery deadline to poor customer service. I placed an order well in advance for a special occasion, only to have it arrive 3 days later, completely missing the moment it was meant for. When I reached out for an update, customer service was unhelpful and dismissive, offering vague excuses instead of real solutions. There was no proactive communication and no effort to make things right. If you're looking for reliability and quality, look elsewhere. There are plenty of florists who actually care about their customers and their commitments. Unfortunately, this isn’t one of them.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I’m sorry to hear that your experience did not meet your expectations. We understand how important timely delivery is, especially for special occasions, and I regret that this was not the case with your order. We always strive to provide the best possible service, and your feedback is invaluable in helping us improve. I appreciate you taking the time to share your thoughts. Best regards, Rosie

Posted 2 weeks ago

“Absolutely rubbish!”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to hear that your experience with us was so disappointing. It’s never our intention to leave our customers feeling frustrated, and I completely understand your concerns. Your feedback is crucial, and it’s clear we need to do better to meet expectations. Please consider contacting our customer support team so we can address this issue directly. Best regards, Tom

Posted 2 weeks ago

“I have ordered flowers a good few times and honestly can not say a bad word about this company highly recommend”

Helpful Report

Posted 2 weeks ago

Hello Peter! Thank you so much for your generous 5-star review! We're thrilled to hear that you've had consistent positive experiences with us. Your recommendation means the world to us, and we truly appreciate your continued support. Best wishes, Tom

Posted 2 weeks ago

“As previous customers have said, the flowers were almost dead when they finally arrived. They were ordered to be delivered the day before Mother's Day, but didn't arrive until two days later. That is despite paying £5.99 to have a named day tracked 24 delivery service. When I complained, the agent was sympathetic but I get the feeling nothing will be done. I was really disappointed for my mum, as the photos online look nothing like the actual product. After 3 days in the postage system, the flowers are wild and some flowers had broken off. Will never order from Prestige again.”

Helpful Report

Posted 2 weeks ago

Hello, I sincerely apologise for the disappointing experience you had with your recent order. It’s truly frustrating when a delivery doesn’t live up to expectations, especially for something as special as a Mother’s Day gift. We aim to provide fresh and vibrant flowers that reflect the quality seen online, and I'm sorry to hear that we fell short this time. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 weeks ago

“I wish the reviews that are on now were on when I ordered the nice looking flowers that were advertised which looked nothing like the pictures, companies like this should not be allowed to keep ripping people off it’s a joke! I paid £36 with delivery, they were for Mother’s Day from my 2 kids and I feel like I let them down big time! I’ll be going back to a reputable company and pay extra for some better quality flowers!”

Helpful Report

Posted 2 weeks ago

Hello Chris, I'm truly sorry to hear about your experience with the flowers you ordered. It’s incredibly disappointing to receive something that doesn’t match the expectations set by our website. I understand how important it is to feel you've given a wonderful gift to your loved ones. Please know that your feedback is valuable to us as we work to improve our service. If you wish to discuss this further, I encourage you to reach out to our customer service team, and we'll do our best to assist you. Warm regards, Katie

Posted 2 weeks ago

“Flowers arrived 2 days late missing Mother's Day, 1/3 the size of the photo (I paid £80 for the largest bunch available) with many of the flowers wilted. Customer service didn't see anything wrong with this. I almost never post negative reviews but this was deeply disappointing and a but embarrassing as it was a gift. The only positive was one type of flower in the bunch was unusual and very beautiful. As a frequent bouquet consumer I won't be using Prestige again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I’m really sorry to hear about your disappointing experience with the late delivery and the condition of the flowers. It’s understandable to feel frustrated, especially when sending a gift for a special occasion like Mother's Day. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know we didn’t deliver on this promise. I appreciate your kind words about the unusual flower, and I wish all the blooms had met your expectations. Your feedback helps us improve, and we will share this with our team. Warm regards, Rosie

Posted 2 weeks ago

“Unfortunately they falsely advertise 'Next Day' Delivery but that is not the case. Ordered on Friday for Mother's Day only to be delivered on Monday. Don't waste your money with this company. I won't be back.”

Helpful Report

Posted 2 weeks ago

Hello David, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 weeks ago

“The flowers arrived and looked absolutely nothing like the images online… I paid £56 and chose “medium” size, what arrived was a tiny bunch which I wouldn’t have even chosen from a shop. The box they came in was ridiculous, the box looked empty. I’m sick and tired of companies falsely advertising! Images show what I ordered vs what arrived - completely different!”

Helpful Report

Posted 2 weeks ago

Hello Lauren, I'm truly sorry to hear that the flowers you received did not match your expectations and what was displayed online. I completely understand your frustration regarding the size and presentation of the bouquet, especially after investing in a special gift. We take your feedback seriously as it helps us improve our service. I can see that our customer service team on Instagram is looking into this. Warm regards, Tom

Posted 2 weeks ago

“I order the Mother’s Day flowers on 28 March with a box of chocolate for £57 and the receipent said there was no flowers received but only a box of chocolate. I have complaint to their email address and was asked to provide a photo of the item received. I did not asked the receipent of the photo of a a box of chocolate she received as she is elderly and I do believe her what she said that there was no flowers because I could not provide the photo of a box of chocolate they will only offer me £10 vouchers. I emailed them back that they can keep the £10 Voucher but will not ordering with this site anymore”

Helpful Report

Posted 2 weeks ago

Hello, I'm very sorry to hear about the issues you experienced with your order and the outcome of your complaint. It’s unacceptable that your recipient did not receive the flowers as intended, and I understand how disappointing this must be, especially for a special occasion like Mother's Day. We strive to provide excellent service and quality products, and it’s clear we did not meet those standards in your case. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Tom

Posted 2 weeks ago

“Overall experience was far from satisfactory. Ordered bunch to be delivered on Monday, delivery failed flowers spend from 5pm to next day at depo, to then travel to nearest post office and was delivered at the end of day 2 ! Approached re quality and limited flower content, aparently picture on the website is medium size, very miss leading information, poor quality flowers and poor time management for order for 'next day delivery avaiable' Shocking.”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your frustrating experience with your recent order. It’s disappointing that your flowers were delayed and that their quality did not meet your expectations. We do apologise for any disappointment caused by the outcome of this. We value your feedback and are continually looking for ways to improve our service. Warm regards, Rosie

Posted 2 weeks ago

“Disappointing experience. Bought flowers for Mother’s Day to be delivered the day before so they were there on time and failed to be delivered until the Monday. Nearly dead flowers ruining what should’ve been a wonderful gift and email response to my complaint didn’t even acknowledge what I’d said to them.”

Helpful Report

Posted 2 weeks ago

Hello Shannon, I’m truly sorry to hear about your experience with your Mother's Day order. It’s disheartening when a gift meant to bring joy does not arrive as expected. We strive to deliver fresh and beautiful flowers, and it’s regrettable that we fell short in your case. I also apologise for the lack of acknowledgment in the response to your complaint; your feedback is important to us, and I will ensure that it is taken seriously. I can see that our customer service team did request a birds-eye view image of the bouquet, so we can look into this further. Warm regards, Tom

Posted 2 weeks ago

“woeful company ! flowers for mothers day delivered a day late, the company say delivery is not guarenteed ! in that case why give a preferred delivery date. i won't waste my money with them again. go to a local florist and get a proper service is my advice. it's almost as if they expected problems as the phone line was out of action on monday. so no chance to talk to anyone.”

Helpful Report

Posted 2 weeks ago

Hello Michael, I’m truly sorry to hear about the delay and the issues you faced with your Mother’s Day order. It’s frustrating when our service does not meet expectations, and I completely understand your disappointment. While we strive to provide reliable delivery options, I regret that we did not deliver on that promise this time. I also apologise for the difficulty in reaching our customer service team. Your feedback is invaluable, and we will work on improving our communication and delivery reliability. Warm regards, Tom

Posted 2 weeks ago

“Purchased as a Mother's Day gift. Bouquet smaller than expected. The roses wilted quickly, whilst the lillies remained in bud. At nearly £30 (Inc delivery) I expected much more. My mother was honest and said they were a disappointment.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the bouquet didn’t meet your expectations and that the roses wilted quickly, while the lilies didn’t bloom as hoped. It's disappointing when a gift doesn’t convey the sentiment we intended. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 2 weeks ago

“Ordered a bouquet for Mother’s Day which didn’t turn up on the day. The flowers arrived late the following day, customer service don’t seem to care, regurgitate terms and conditions which allow them to be 3 days late apparently, and blame their courier. Won’t be ordering from here again, flowers are ordered for occasions and it’s unacceptable to a reply to a complaint stating they can be 3 days late.”

Helpful Report

Posted 2 weeks ago

Hello Jason, Thank you for sharing your feedback, and I apologise for the experience you had with your order. I understand how important it is to receive flowers on time for special occasions, and I completely appreciate your frustration that your Mother’s Day bouquet arrived late. While we do strive for timely delivery, our standard delivery option does have a potential delay window of up to 3 days, which we state on our website. I’m truly sorry that this wasn’t made clearer upfront, and I understand why this would be disappointing, especially for an occasion as important as Mother’s Day. Your feedback is invaluable, and we’ll use it to improve our service moving forward. Best wishes, Katie

Posted 2 weeks ago

“Flowers were pretty BUT I ordered them for delivery on 29 March and they eventually arrived on 1 April. As they were obviously for mothers day ( Sunday 30th) I'm disappointed in the service”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear that your flowers were delivered later than expected and that this affected your special occasion. We understand how important timing is for gifts like these, especially for Mother's Day. Your feedback is really valuable to us, and we will use it to improve our delivery service. Best wishes, Tom

Posted 2 weeks ago

“Unfortunately my flowers arrived on monday after 3. I know it was a busy time but my daughter wanted me to order the flowers on Friday. And the flowers themselves are Unfortunately near the end of there lifespan not the bast very dead looking and fowers have fallen down in the bouquet. Have had flowers before which were beautiful from this company but this time it seems it might be my last time..... I tried to send a photo but unfortunately it would not let me....”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear that your flowers arrived late and not in the best condition. It’s disappointing when expectations are not met, especially for special occasions like this. Your experience is important to us, and I appreciate you taking the time to share your feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Please consider reaching out to our Customer Support team at enquiries@prestigeflowers.co.uk with any photos of the bouquet you have, and we will do our utmost to make things right. Best wishes, Katie

Posted 2 weeks ago

“I came here to leave a bad review due to very poor service. To my surprise, I can see many people have left similar reviews within the past few hours. I ordered flowers to be delivered on Mother’s Day. However, prestige flowers failed to mention that they would be using Royal Mail!! Who clearly do not deliver on Sundays! I have expressed my disappointment, to be met with very poor customer service, who will not take any responsibility. My mothers flowers have now arrived, but I am very disappointed with the quality. The colours to not match the order and the bunch is the smallest ‘“large” bunch of flowers I have seen. I will not be a returning customer and do not recommend”

Helpful Report

Posted 2 weeks ago

Hello Mrs Johnson, I’m truly sorry to hear about your recent experience with us. It's always disheartening when our service doesn’t meet expectations, especially on such a special occasion as Mother’s Day. I understand your disappointment regarding the delivery and the quality of the flowers that arrived. We do mention on our website that we use Royal Mail for deliveries, including Sundays, as they do offer Sunday delivery services. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 2 weeks ago

“My daughter in law sent me a picture of her bouquet and I was very disappointed. It was definitely not as advertised. Sorry to say again, but your standards have fallen.”

Helpful Report

Posted 2 weeks ago

Hello, I’m very sorry to hear that the bouquet you received did not match what was advertised, and I completely understand your disappointment. We strive to maintain high standards, and it seems we missed the mark this time. Your feedback is vital to us, and we would appreciate the chance to address your concerns further. If you could send us an email at enquiries@prestigeflowers.co.uk with any photos and your order details, we’d love to assist you in resolving this. Please include some images of the bouquet too. Warm regards, Tom

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 272,470 reviews