Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,769 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First photo is what I ordered 2nd is what was received so embarrassed to send a friend flowers only for her to receive 5 roses and 1 Lillie foliage was dead I ordered a medium bouquet terrible condition the flowers very disappointing”

Helpful Report

Posted 2 weeks ago

Hello Susan, Thank you for your feedback. We’re truly sorry to hear that the arrangement did not meet your expectations and that the foliage was dead shortly after delivery. We understand how significant this occasion was for your friend’s birthday, and it’s disappointing to learn that we fell short. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW@ in the subject line, so we can locate your order and look into this for you. Kind regards, Tom

Posted 2 weeks ago

“Very nice and fresh flowers. Thank you so much”

Helpful Report

Posted 2 weeks ago

Hello Liane, Thank you for your lovely 5-star review! We’re thrilled to hear that you received very nice and fresh flowers. Your satisfaction is our top priority! Best wishes, Rosie

Posted 2 weeks ago

“Beautiful flowers 🌹🌹😍 on time delivered in a box not letter box packaging always use these for special occasions 🎊👍🏻”

Helpful Report

Posted 2 weeks ago

Hello Lesley, Thank you for your wonderful 5-star review! We're so pleased to hear that you loved the beautiful flowers and appreciated the timely delivery. Best wishes, Rosie

Posted 2 weeks ago

“When receiving the flowers they look nothing like the photo. For one the size of bunch I got was medium and it definitely wasn’t worth 33 pound the card I placed with it was soaking wet and ripped”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about your experience with your recent order. Additionally, we understand how frustrating it must be to receive a damaged card, as that can certainly detract from the overall experience. We appreciate your feedback, and your comments will help us improve our services. Best wishes, Rosie

Posted 2 weeks ago

“This compnay offer a wide range of flowers, delivry dates are quick and the Website is really easy to follow. To complete this excellent service, prices are super with every option to every budget and you can upgrade at your leisure. Something to suit everyone. Excllent service.”

Helpful Report

Posted 2 weeks ago

Hello Aileen, Thank you for your fantastic 5-star review! We’re delighted to hear that you appreciate our wide range of flowers, quick delivery, and user-friendly website. It’s great to know that our pricing options fit every budget, ensuring there’s something for everyone. Best wishes, Rosie

Posted 2 weeks ago

“Very good app”

Helpful Report

Posted 2 weeks ago

Hello Pritam, Thank you for your amazing 5-star review! We’re thrilled to know that you find our app very good. Best wishes, Rosie

Posted 2 weeks ago

“I ordered a great bunch of flowers with a vase for someone in hospital. Wonderful service and Kyle K was very helpful in sorting the delivery address out. Thank you to all involved with my order.”

Helpful Report

Posted 2 weeks ago

Hello Caroline, Thank you for your wonderful 5-star review! We're so glad to hear that you had a great experience with our service and that Kyle was able to assist you with the delivery details. Your kind words mean a lot to us! Best wishes, Rosie

Posted 2 weeks ago

“I ordered next day delivery for a girl at work that was leaving. They tried to deliver at 7pm well after the office had closed on a Friday night. Next delivery was Monday. By the time the flowers arrived the roses were brown at the edges. Complete misdescription on advertising! I ordered a large for £40 and received what looked like an £8 bunch of reduced supermarket flowers. AVOID THIS COMPANY!! When I complained about the delivery I got the 'third party delivery'. No attempt at apology. A skinny little bunch of sad flowers that were well past their best for £40! Better to buy local.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We are sorry to hear that the flowers you received were not to your expectations. We strive to provide beautiful and fresh bouquets for all occasions and we apologize that your experience did not meet your expectations. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom

Posted 2 weeks ago

“The flowers ordered did not arrive as first stated. Causing great disappointment at is was a birthday gift. If arrived late into the afternoon. The flowers when recieved were not in the best of condition.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. As we use a third-party courier for deliveries, we are unable to provide specific delivery times, as their schedules are managed independently. We sincerely apologise for any disappointment or inconvenience this may have caused. Regarding the flowers received, we’re sorry to hear they did not meet your expectations. Please send us some images, including a bird’s-eye view, along with your order number and 'REVIEW' in the subject line to enquiries@prestigeflowers.co.uk, so our customer service team can look into this for you. Best wishes, Katie

Posted 2 weeks ago

“It has been a delight to order this delivery service from Prestige Flowers! It's Super easy and filled with great options for many kind of budget's. I will definitely be here soon to get some more arrangements! Thanks for being such an amazing brand!”

Helpful Report

Posted 2 weeks ago

Hello Santiago, Thank you so much for your delightful 5-star review! We're thrilled to hear that you found our delivery service easy to use and that our range of options fits various budgets. It means the world to us to know you're happy with your experience. Best wishes, Rosie

Posted 2 weeks ago

“Sadly it took over a week for my flowers to be delivered. The quality of flowers was not great..i would order from them again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We’re sorry to hear that your flowers were delayed and did not meet your expectations. This is certainly not the experience we aim to provide. We apologise for any disappointment caused. Upon reviewing your order, we noticed it was placed with an incorrect postcode, which led to the delivery being returned. As a gesture of goodwill, our team arranged for a replacement bouquet to be sent to the correct address. Warm regards, Katie

Posted 2 weeks ago

“Good website, easy transatlantic transaction.”

Helpful Report

Posted 2 weeks ago

Hello Louise, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website user-friendly and that your transatlantic transaction went smoothly. Best wishes, Rosie

Posted 2 weeks ago

“I ordered some flowers for my sister in law for her birthday and ordered a medium bouquet and very disappointed with size does not look like the bouquet i ordered”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We are truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that bring joy to special occasions, and we regret any disappointment caused. While each bouquet may vary slightly in size and appearance, we understand that this can be frustrating when you have a specific vision in mind. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Please kindly include some images of the bouquet in your email. Best wishes, Rosie

Posted 2 weeks ago

“Quick and easy way to send quality flowers. This was a sympathy gift for a colleague at work who lived out of the area. Prestige Flowers allowed me to send a thoughful gift, easily and quickly”

Helpful Report

Posted 2 weeks ago

Hello Rachel, Thank you for your kind 4-star review! We're glad to hear that you found our service quick and easy for sending a thoughtful sympathy gift. It's important to us that your experience is seamless, even from a distance. Best wishes, Rosie

Posted 2 weeks ago

“Awful company. I paid extra for the larger bunch of flowers and what I got was dreadful. Can’t imagine what the regular bunch looked like. Tried to complain and the company just weren’t interested. Disappointing and let down. Will never buy from these again . I would have given zero if possible. Picture I have added shows what u should have compared to what I got”

Helpful Report

Posted 2 weeks ago

Hello Linda, Thank you for your review. We're very sorry to hear that you were disappointed with both the flowers and the customer service you received. That is certainly not our intention. Our customer service team did request an additional image to assess the full bouquet, but as this wasn’t possible, we could only base our response on the image provided. We sincerely apologise for any dissatisfaction caused and appreciate your feedback as we continue to improve our service. Warm regards, Rosie

Posted 2 weeks ago

“Flowers were purchased for valentine's day, when the flowers came it was around 4 or 5 white roses that were already dying and the leaves were dying to, the bunch looked nothing like what was advertised. I emailed the company to be told the flowers were fine and good quality, I have now had the flowers 10 days and they are continuing to die I have once again emailed the company with up to date pictures to be told again the flowers are good quality and meet quality standards. I fully appreciate that sometimes products don't match what is advertised but I have emailed the company to be told they are fine. I am extremely unhappy with this response as I am unable to enjoy the flowers that cost over £30 for, I have emailed them around 5 times so this review is a last resort as they don't seem to want to acknowledge my disatifaction of the product. I will not be purchasing again from this company.”

Helpful Report

Posted 2 weeks ago

Hello Yvette, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that the flowers you received did not meet your expectations, and we understand how frustrating this must be for you. We take quality very seriously and your feedback is essential in helping us improve our services. While we acknowledge that sometimes products may not match what is advertised, it's disappointing to hear that customer service hasn't addressed your dissatisfaction appropriately. We encourage you to send any images or additional details to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Your experience matters and we want to ensure we address it fully. Kind regards, Ellie

Posted 2 weeks ago

“Arrived on time, flowers were smaller than the photos but still in bud. They were cut, watered and fed but never opened. Really underwhelming given the price so won't be using them again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the flowers did not bloom as expected and that you felt let down by their size and appearance. We understand how important it is for arrangements to meet your expectations, especially given the investment. Your feedback is vital, and we’ll be reviewing this with our team to make improvements. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Tom

Posted 2 weeks ago

“This store is straightforward to use. I use them often. Their flowers are always very fresh and , very good quality.”

Helpful Report

Posted 2 weeks ago

Hello Sheila, Thank you for your amazing 5-star review! We're so pleased to hear that you find our store straightforward to use and that the quality of our flowers keeps you coming back. Best wishes, Rosie

Posted 2 weeks ago

“Nothing like the pictures. Paid £40 for a bunch of flowers I could have bought in the supermarket for £8. Turned up late after ordering 5 days in advance. Paid for large. Won’t both again. Appreciate flowers are more expensive around valentines but this was a week after!”

Helpful Report

Posted 2 weeks ago

Hello Chris, Thank you for taking the time to share your experience. We're genuinely sorry to hear that the flowers you received did not match the quality or appearance you expected, and that they arrived later than planned. We understand how frustrating that can be, especially when you planned in advance for a special occasion. Your feedback is important to us, and we will certainly review this with our team to ensure that we improve in the future. We appreciate you bringing this to our attention, and we hope you might consider giving us another chance down the line. Kind regards, Tom

Posted 2 weeks ago

“Very easy to use and a wide selection of flowers to choose for that special person.”

Helpful Report

Posted 2 weeks ago

Hello Alfred, Thank you for your fantastic 5-star review! We're delighted to hear that you found our service easy to use and appreciated the wide selection of flowers we offer for that special someone. Best wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 271,769 reviews