Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,116 Reviews

100 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1349

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 3 months ago

“PodPoint installer turned up on time, was very easy to deal with and provided a neat installation. However I was advised that my earth loop impedance was too high and so the system could not be fully commissioned. I was advised to speak with UK Power Networks. However UKPN requires a test certificate to verify the findings, but the installer said that PodPoint is unable to supply this certificate. I now must pay for a separate electrician to re-test the system before I can get UKPN on site to also test the system!”

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Posted 6 months ago

“good service”

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Posted 7 months ago

“It was good and straight forward. Craig was on time, friendly and professional.”

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Posted 8 months ago

“Whilst the lead in time for installation was slightly longer than we hoped the service we received online was fantastic. The at home survey and installation process was fantastic. I would like to pass on our thanks to engineer Craig (West Mids) for his professional and friendly service.”

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Posted 8 months ago

“As long as you are prepared to give them all the site installation information it’s fine”

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Posted 8 months ago

“A lot left to the customer to work out the logistics of installation. On 1st attempt the installer was unable to complete as could not foresee the route for the cable, so had to wait a week for another slot. However the installer was first class and did a great job!”

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Posted 8 months ago

“It was both speedy and customer friendly. Both the member of staff (Jackie McLarty) who answered all the initial questions on the phone and Dennis the engineer who installed the EV charger were friendly, knowledgeable, helpful and clearly well trained. Our only criticisms would be the length of time it took for our initial phone call to be answered and that we were not told how much above ground level the EV charging point needed to be. (Higher than we indicated on the photos submitted and accepted by you.)”

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Posted 8 months ago

“All went extremely well”

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Posted 9 months ago

“Good services”

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Posted 9 months ago

“Professional installation from Craig, explained everything well, fast and easy install. Some issues with booking process surrounding my existing cables installed for EV charger purposes, however all worked out in the end.”

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Posted 9 months ago

“Ideally would have liked a call to say when arriving however very professional man, polite and gave very clear instructions”

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Posted 9 months ago

“There was some confusion over the booking date but the installer was able to get to me a day later and I was able to work around this. Everything else ran smoothly.”

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Posted 9 months ago

“Having the home charger works well for us. Ours was a more complex installation than most and needed a survey first. All went well and the installer did both the survey and the install. The work I needed to have done in advance of the was clearly explained. We required our Electricity supplier main fuse to be upgraded so need to contact Northern PowerGrid who arranged the upgrade free of charge. I also needed some minor upgrades to our own circuit boards requiring an electrician. Pod-Point were able to do some of this work as a chargable extra at the time of the install and charged a fair price for this work. The App works well but in the places we have visited we have only found one Pod-Point public charger to use.”

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Posted 10 months ago

“From point of order to install took only 5 days which I thought was extremely quick compared to other ev charger installers. The install was quick just over 2 hours, technical was generally clean and tidy.. cabling tidy inside the garage and the POD Point unit itself is a nice size.. all in all very happy.. only given 4 stars because my new ev company car comes on the 10th of June so unable to use it until then, so will see how the app data gets on on.. currently pleased though.”

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Posted 10 months ago

“Due to a difficult siting of the charger I have required some technical support and guidance. Although this has been available it has not been easily accessable at times. The engineer (Craig) who attended this morning was extreamly polite, very professional, tidy and ran through everything that he was doing including his final testing and how to use the device. Very commendable. To sumerize, the experience has been a bit lacking to start with and I have been unable to actually speak with the assigned project manager. For customers who do not know how this installation will work, having someone to speak with and guide them through the process would be helpfull.”

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Posted 10 months ago

“Hi, I would have rated this excellent had it not been for the first installer who came and clearly did not want to install it and went away. Denroy who came the 2nd time was excellent and I highly recommend requesting him if possible.”

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Posted 10 months ago

“I found the staff at pod point to be generally helpful and response to enquiries. The process of ordering and booking the installation was easy to navigate and phone calls were answered quickly. My only disappointment was on the day of installation when I discovered the time of my installation had been changed from morning to afternoon with no consultation or notification, I discovered from the "track your installer" link; I was then informed the installer had car issues and the date for installation had to be changed, fortunately when I raised concern about this and having waited some weeks already for the appointment, an alternative installer was able to be booked and complete the installation in the afternoon. The installation itself was easy and took about 90mins in total. The area was left clean and tidy. I was taken through how the pod worked and the set up was completed for me. Despite the issue on the day I would recommend Pod Point to others.”

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Posted 10 months ago

“Great experience ordering. Communication was perfect. Competent installation. Explanation of how it works could have been a little better”

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Posted 10 months ago

“Excellent. There was a slight delay. However, the car had arrived much quicker than anticipated and the installation area was slightly complex.”

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Posted 11 months ago

Pod Point Limited is rated 4.6 based on 36,116 reviews