Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,105 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took forever to call them and when you actually got through to a human all you get is ill call you back but it doesn't happen.”

Helpful Report

Posted 3 years ago

“Pod point effectively refused to lay the cable between the charge point and consumer unit, so I employed an electrician to do it. Pod Point also encouraged me to purchase 30m of cable at £5/metre over 15m, where I said that only 20m was necessary. They wouldn’t progress the job otherwise. Strangely enough I had approx 10m cable excess after my electrician had been. The installer took the cabling that I paid for away. No sign of a refund for the excess.”

Helpful Report

Posted 3 years ago

“Our smart meter tells us that it is currently using less than 3kWh when we requested a 7kWh charger. I raised this concern two weeks ago with pod point and have had no reply or remedy.”

Helpful Report

Posted 3 years ago

“Very untidy installation. The wall inside was left in a mess. The amount of work we had to do and pay for because the installation person couldn’t do it was incredible. Awful experience. Have complained and the company have not contacted me since”

Helpful Report

Posted 3 years ago

“Had to get additional work completed which wasn’t actually required for the installation”

Helpful Report

Posted 3 years ago

“It’s been a terrible experience. I have had an untethered unit fitted as the tethered unit was only 7.5 metres in length and wasn’t sufficiently long enough. I rang Pod Point to explain the predicament whilst the engineer was here (per his suggestion) and was advised by Solomon that they would post out a cable out to me Free of charge due to the mishap which isn’t any fault of ours. He promised me it would be here in 1-2 days. I asked him to contact the case handler to ensure there are no issues. He assured me there wouldn’t be. I still insisted he did inform the case handler out of courtesy. The engineer installing also called the case handler to explain the situation. I then got an email from the case handler totally misinterpreting the situation intentionally putting a spin on the words of Solomon’s conversation with me, telling me I need to buy my own cable. I explained all the background again via email reply…. He then rang me - I explained it all again and he told me he would speak to his regional manager and try to get it sorted internally. I have emailed back a couple more times and have been completely ignored. We now have a unit fitted which we cannot use until the cable is posted out to us. Please could you escalate this urgently and resolve the situation. Many thanks”

Helpful Report

Posted 3 years ago

“Apart from paying in advance and waiting many weeks for the installation your team arrived without the charging wall unit, they had to come back another day - not impressed”

Helpful Report

Posted 3 years ago

“It took 4 months to have it installed It was not placed where we wanted it to be When installed it was set up incorrectly We were going to order a second charger at our works, but chose another company, who installed within 3 weeks”

Helpful Report

Posted 3 years ago

“I placed my order when I got my car in November and it took them 4 months to install. If I would have known that there was such a backlog from the outset, then I would have tried other suppliers. I think Podpoint are disingenuous with their customers and such poor customer service should be known from the outset. If I had a choice again I would use another company”

Helpful Report

Posted 3 years ago

“A major problem with this company. They did not/would not carry out a site visit to determine what was required to install my Pod Point. I sent the photo's requested and was advised that an underground trench was required to lay cabling from the house to the installation point in garage. Turned out this was not required, as there was adequate power installation in the garage anyway! I wasted a £1000 and six weeks (and ruined garden), all for nothing! Who would install a major electric device without a site inspection by an electrician? Apparently, PodPoint don't think it's required. The man who eventually carried out the installation was great. Pity the work-up was appalling,”

Helpful Report

Posted 3 years ago

“Emails not replied to. Could not explain what a data cable was for. Told to measure how much cable we needed. Was told after it was ordered we needed to have one to two meters spare at either end. Made several calls trying to get my certificates. Told it would take several weeks to get (after l had already waited a week) and to ask for a extension to the date of when l had to get my documents in to get the grant if l needed it! Our MCB was to be sent to us from Pod Point, when it did not arrive l phoned and was told it was out of stock. They were to order it again a parcel did arrive but we did not realise it was for us as it did not have our name on it! This was eventually sorted out several phone calls and a further parcel later.”

Helpful Report

Posted 3 years ago

“Had a certificate to say installation completed, but engineer broke device and left without completing the installation”

Helpful Report

Posted 3 years ago

“Terrible company. Poor communication. Unable to phone so have to e mail. Take absolute ages to answer e mails. Make promises to deliver a service which they then can’t. Stuck with them as they are linked with the lease company. Avoid if you have a choice. I give 1 star only because you can’t give a 0.”

Helpful Report

Posted 3 years ago

“It took three attempts to install a working podpoint at my property. These cowboys are associated with some major brands, like the Vw group ! That’s the only reason I went with them. Complete lack of communication, no customer service. I had to do the chasing & It was a different person every time. No apology ! I lost three days, & all the time calling them. As I said bunch of cowboys - DO NOT USE !”

Helpful Report

Posted 3 years ago

“Due to the standard of instalation I am having to employ a qualified electrician to check this for safety. Please see my pictures attached. I cannot believe the installer was a qualified electrician.”

Helpful Report

Posted 3 years ago

“Installation on the day was ok. Booking process was poor, took 3 attempts to get my pod installed.”

Helpful Report

Posted 3 years ago

“I was let down on my first appointment abs didn’t get a notification that the fitter was not coming until very late in the day. I was offered a further appt and waited in all day and again the fitter did not arrive. At the 3rd attempt they did turn up and fitted the charger”

Helpful Report

Posted 3 years ago

“the installation has been canceled and rearranged a few times. the final job the engineer left without properly connecting the charging point to the wifi and configuring the charging speed.”

Helpful Report

Posted 3 years ago

“Fitted very poorly. Wiring is fitted in a very unsightly position, exposed wires, electricity box has stopped working since instalation. I have contacted the company to be told I would need to pay extra to move the wires and someone would come and look at the electricity box, so far nobody has come. Communication is terrible.”

Helpful Report

Posted 3 years ago

“Apparently problem with fuse box despite sending pictures. Time changed but not notified. Now have a stupid big wire round the house screwed in to the bricks wish I’d never used this company. Other option was to organise and pay for fuse board changes and wait even longer when we’d already waited long enough. Absolutely disgraceful service. Even left with the rubbish to dispose of eg empty wire coils and mess to clean up.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,105 reviews