Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,104 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,104 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite completing the extensive submission of photos, diagrams and the location of the installation the engineer turned up unaware a wishing to install it differently. The engineer did work quickly and efficiently and completed the required installation (in part). However communication has not been forthcoming and suddenly more work is required to actually complete the installation. And PodPoint are no-where to be seen.”

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Posted 2 years ago

“IF YOU CAN AVOID THIS COMPANY PLEASE DO !!!”

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Posted 2 years ago

“Customer service advisor doesn’t have any knowledge about Home charger”

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Posted 2 years ago

“After installation, the Red light came on as soon as I plugged my car in and the unit did not charge my car at all. I have tried to re-set the device as suggested in your documentation, but this hasn't worked. I raised a fault ticket the same day as the installation but it's two days later and I've received no response despite repeated contact attempts. So I have no idea how or when the issue has been resolved. And there is no one I can call to discuss this with All in all a pretty shoddy experience. Can someone please help!”

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Posted 2 years ago

“Initially very good but the installation appointment was changed at short notice and when they did come they had the wrong equipment and had not been shown the photos I had uploaded. I then had to wait months for an appointment and my calls were never returned. Very frustrating. The actual (eventual) installation was excellent and we are happy with our Pod Point”

Helpful Report

Posted 2 years ago

“USELESS! I ASKED FOR A SITE SURVEY TO BE COMPLETED BACK IN JUNE BY THEM. THEY IGNORED THIS PUSHING STRAIGHT FOR INSTALLATION ASKING ME TO PROVIDE INFO. OF THE SITE REMOTELY VIA EMAIL WHEN THEY REALLY SHOULD HAVE CARRIED OUT A SITE SUVEY IN THE FIRST PLACE. AFTER I WAS NOT ABLE TO PROVIDE THEM WITH THE INFO. THEY REQUESTED THEY THEN SUGGESTED A SITE SURVEY BE CARRIES OUT PRIOR TO INSTALLATION. SO I AGREED A DATE FOR THE SITE SITE SURVEY & GUESS WHAT? THEY NEVER SHOWED UP! I WOULD ADVISE ANYONE WANTING A CHARGING POINT NOT TO USE POD POINT.”

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Posted 2 years ago

“Very delayed process. Engineer advised no instructions were in box and he’d get them sent to us. Still waiting!!! Trying to email them is absolutely ridiculous at least 1 month between responses. Looks like most people have had a good experience but I certainly have not”

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Posted 2 years ago

“The installation took around 6hrs. The ground work to put the cable in had already been done. The charger and connection to the consumer unit was all that was needed. Unfortunately the installer had great difficulty and it kept tripping and continuously calls for advice was needed. Finally, the installer disconnected it from the consumer unit and is connected directly to my electrical supply in the box in front of my house. My local electrician had a look at the installation and said that it is not correct practice.”

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Posted 2 years ago

“Issues with bonding. Couldn’t install practically impossible to communicate with Pod Point. Emailing takes about 2 weeks to get response. Apparently it’s now set up but I have no instructions. Engineer said they weren’t in box and would get sent out. Still not received I’ve emailed however looking forward to the next 2 months trying to get a response!! Charger still showing red. No idea if that’s correct or not or even who to contact. Very poor communication”

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Posted 2 years ago

“Pod Point cancelled the installation the night before it was due to happen.”

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Posted 2 years ago

“Utterly awful. Avoid. Had an installation. It has never worked. The app does not work. I have rung customer services and emailed several times. They don't care. They are making out it's not their fault when they did the installation. Disgraceful service.”

Helpful Report

Posted 2 years ago

“The handling of my order and the process of installation was simply unacceptable. It took over 10 months to finally install the Pod Point charger and a large part was the poor customer service I was given between the aborted first installation and the work finally being carried out last week. A clear lack of advice, the lack of support given and the lack of urgency from the pod-point team, contributed to a process that dragged on and on, and where I had to effectively project manage the situation myself. I ended up £200-300 out of pocket for unforeseen electrical work issues that were not appropriately pointed out in the initial work assessment. However, I want to add that when new members of Pod Point finally took control over the situation, I was advised by Alexander that the process finally was concluded and the engineer was sent to install on the 2nd attempt - both were excellent. Thank you to both Alexander & the engineer on the day for efficient, courtesy and excellent service. Unfortunately, this was 10 months too late and I cannot rate the experience any higher than the 'very poor'.”

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Posted 2 years ago

“Very poor finish. Also the installer left without the pod connecting to my app - so I have a charger but it isn't connected to my app. I emailed support 2 days ago but haven't had a response!”

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Posted 2 years ago

“The second installation appointment was very good, very informative and very helpful”

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Posted 2 years ago

“most difficult experience of my life you did everything to delay it and ad expense the engineer who came had the worst manners and approach to work i have experienced if I could give you zero I would”

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Posted 2 years ago

“I am really disappointed overall with the service. Response times from customer service is dreadful and we were charged over £600 for ground work when the contractor stated he was being paid £220 for the work so the rest going to Podpoint. It was a tiny strip of grass that was dug up and relaid so I am really annoyed at this cost.”

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Posted 2 years ago

“Pod was incorrectly fitted. Set up wrong and clamps put on wrong. The system totally drained my solar batteries and seems to have cost me in electricity charges. They had to send out another installer to fix it on the next day. Not impressed....”

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Posted 2 years ago

“It was very easy and efficient. I only ordered on Tuesday night and it was installed Friday morning. Still waiting for the car so can’t say how well it works but service has been very good.”

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Posted 2 years ago

“Communication is extremely poor. I was not contacted after paying for the product online on 5/7/22 until I had to call them 2 weeks later to enquire what was going on? It then took Podpoint 4 weeks after paying and contacting them myself to finally book the installation I paid for a 22kw, I’m still due a refund as I had a 7kw of point at the end. Still no refund and it’s now 19/8/2022”

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Posted 2 years ago

“Poor experience throughout. Written communication and forms were slightly confusing. There were excuses made why pod point could not install the charger which resulted in a lengthy delay and me missing out on the grant (£350 i believe). All the reasons that were raised by Pod point were in-accurate and could have been closed very quickly. When quoted for the required ground works the costs were high/inflated as to what i arranged myself. The install was acceptable however brick dust left everywhere where holes were drilled and sealant of hole through external wall was poor”

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Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,104 reviews