Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is bad . In the past year I have had to contact them about various things. they nearly always dont know what they are talking about, firstly they remotely altered my charger from 7kw to 3 kw for no reason. then when I asked them to set it back to 7. they told me they would have to come out to commission it to get it back to 7kw and quoted me £250 for doing this. when the engineer arrived he said nothing wrong with it . they just need to remotely set it back to 7kw so he just phoned them and asked to set it back to 7. he was here less than 5mins. but they still charged me £250 to commission it which they did not do. Also I have recently had them fit some chargers at the back of some flats. before I purchased these, I asked several question about how it works for the tenants paying for the elec. It now turns out all the information they gave me wrong. I would never use them again”

Helpful Report

Posted 1 year ago

“The worst after sales service ever. My Character stopped working 12 days ago. I phoned the helpline who made me go out in the rain to check that the circuit breaker is switched on and the lights on the charger is on. I told the person that there is no power on the charger and to send an engineer to please fix it. Cut a long story short. after 7 calls later and talking to a different person every time to give my details and go through the same test again. I eventually got through to Robert who asked me to take a video and send it to him. A new person emailed me and asked to show test the breaker again. When I replied to his email adding a video to prove that that the charger does not get any power the email referred me to the help app and start the whole process again for the 8th time. I think of asking Pod Point to remove the charger and install an opposition product.”

Helpful Report

Posted 1 year ago

“product was installed yesterday, technician didn't test it on my car, it's defective, I complained yesterday and today no one resolved anything. Terrible after service! Terrible customer service for an extremely expensive product.”

Helpful Report

Posted 1 year ago

“We have now been waiting since 27th Oct for you to refund the £650 for not fitting the 22v charger . Absolutely disgusting customer service now opening a dispute with my credit card. Customer service do not answer the phones or reply to emails”

Helpful Report

Posted 1 year ago

“Installer scheduled today didn’t turn up. No communication from anyone. When I called it took over 30 minutes in queue to speak to customer service who assured me installation would definitely take place today, but Engineer was delayed on previous job. Got a call about 30 minutes later to say engineer didn’t turn up for work! They could reschedule over a week later. I said that’s not good enough and want it sooner than that, promised to get back to me today and they haven’t. They have over £1000 upfront payment. I have an electric car on drive with no charge and no charger. Would have purchased a petrol car if I know it was going to be so much hassle. Took unpaid leave from work and spent the evening before moving all the storage boxes in garage ready for installation. Really disappointed ☹️”

Helpful Report

Posted 1 year ago

“Awful to communicate with wait times to access a real person shocking , The installation engineer restored your faith in humanity an absolute star a lovely young man ended up competing the install in the dark can't praise Jack enough...”

Helpful Report

Posted 1 year ago

“The communication was extremely poor, with almost a week between emails asking simple questions. The ground work was not explained to us in detail, so we didn’t know what was required and ended up paying a lot of money for a very small amount of work that we could have done ourselves. There was no warning or explanation that we needed to connect the charger to WiFi, so it’s lucky our detached garage can detect our house WiFi.”

Helpful Report

Posted 1 year ago

“Has taken from 5/9 to 14/11 for installation. I was told it could not be connected via the fuse board, it had to be the meter which was the other side of my house. The thick unsightly cable would need to be run across the front of the property, the front door or sunk beneath the path to the front door and up the side garage wall (unable to be moulded to the lip on the wall). My own contractors were literally on the drive waiting to dig a trench when my electrician arrived and said NO! After waiting over 30 mins on the phone. Pod point agreed with my electrician that with a couple of minor tweaks to the fuse board it could be connected there. The appointment to install 9 days later was then cancelled on the day. When it was finally installed yesterday the fitter said it was the easiest fit he'd ever had with the fuse board being directly the other side of the garage wall! The whole process has been very stressful and could have unnecessarily cost me £250. Pod point need to consider the wider picture/cost to the customer and aesthetics of a home. Each time I have called there have been lengthy waits.”

Helpful Report

Posted 1 year ago

“Everything was fine until the end. The Engineer wouldn't give us a safety certificate because of the earthing reading. After 5 days of chasing Northern Poperpoint to solve this problem, with my brand new car unusable, it turns out he made a mistake. I am now chasing Podpoint for another date to get this rectified and my car is still unusable.”

Helpful Report

Posted 1 year ago

“Took nearly a month from order to install and then the installer left without it working. Radio silence on what is going on. Nothing happens unless you chase them. Spent a fortune on a charger that doesn’t work.”

Helpful Report

Posted 1 year ago

“The service is awful. They are virtually not Contactable. Anyone using this company is taking a big risk Will they attend if there is a problem I doubt it ?”

Helpful Report

Posted 1 year ago

“No answer to e mails , Carnt get to speak to anyone . Delay after delay . At this time writing this it’s broken won’t work . Wouldn’t recommend, load of rubbish .”

Helpful Report

Posted 1 year ago

“Quite simply the laziest and worst piece of electrical fitting work I have seen in my lifetime. Rubbish, clips, bits of cable just left in the mains cupboard. Plaster broken off the house and just pushed back on (it fell off again) Fitter claimed it could only be fitted in one place, however it was obvious that his choice was the easiest. Horrible black cabling not even attached straight and no effort to use white trunking to hide the unsightly wires - they have been left exposed and at reachable level to both my young children (and dog) so I question it’s safety 100%). In the installment sheet it also confirms that wiring used was not to BS standards !!!!! I’m not even sure my family feels safe with this installation I couldn’t be more dissatisfied with this service”

Helpful Report

Posted 1 year ago

“Unfortunately, the experience I had was very poor. It started with the survey, which in my opinion was not thorough, the surveyor stated you would not go under my flooring to run the cables. But did not explain his preferred route. I was then sent the cables so I could fit them myself. I had to get a contractor in and pay him £180! I was then given a date for installation which was then changed by you. I was then given another date which was a Saturday, the engineer came out late and informed me he didn't have time to complete the job and left to go to a wedding, he also couldn't tell me if he was coming back Monday to finish the job. I phoned you on Monday to find out what was happening, I received a call later that day to rearrange another engineer to come out and finish the job. The engineer did come out and completed the work. According to Jaguar, I should have got a " Standard installation" package, therefore I think you should reimburse me for the £180 I had to pay. I look forward to your comments So all in all it was not a professional project”

Helpful Report

Posted 1 year ago

“Absolutely appalling”

Helpful Report

Posted 1 year ago

“Pod point installation was great & worked really well in the first 6months, however this last couple of months I've had nothing but on going issues. communication with Pod point has been appalling, I have emailed them constantly about an on going issues with my car not charging through the night, where my husband and I have been up most of of the night resetting the pod point and and timings on our phones to resolve the issue, but to no avail. The pod point losses signal & has been reset by pod point once they picked up the email (a few days later). In the mean time my husband & I have to drive my car to the nearest charging station at 3am to charge my car so I can go to work. Shocking I am still having issues which have not been resolved. My car is great but the service with pod point is shocking & are very slow in responding to issues, its also costing me more money to charge the car as well as paying for the charger at home that I can NOT USE?”

Helpful Report

Posted 1 year ago

“Install and order process was ok , however the unit doesn't work , and im still waiting for a solution ! so cant use it ........”

Helpful Report

Posted 1 year ago

“Terrible customer service - limited ability to speak so they communicate through email - most of the ones I get are apologies for delayed responses. The app is virtually pre-war! Cannot give you live info (you have to wait until it’s finished / you unplug before you know how many miles you’ve added) The unit is ugly, large and tells you virtually nothing unless you go on the app The WiFi signal from the unit is a cheap unit - have had regular drop outs when the rest of the house (inside and outside eg Ring floodlight cameras etc) are fully operational. Poor support in these instances (like, none as I only use the home charger at the weekend as I have a good one at my office (BP)) Some simple advice - improve the app (re issues above) also - if the car is plugged into the unit - just charge the car!!!! Even if there is a schedule set-up (for the next day) it’s obvious the car wants charged NOW otherwise you’re messing about with schedules v manual charging (you have to select one or the other). If you keep manual then the unit doesn’t have the brains to charge for a period of time so just keeps going - not what you want when you get free electricity at work. Employ Customer Care advisors - not the numpties that work there currently who don’t use their initiative / clearly lazy or understaffed judging by the responses and the time taken (interestingly, they respond much quicker when reviews like this are posted - clearly they only care about sales and not after-sales service) Employ better quality installers - had a nightmare with the fool who did the instal - gave wrong information at the 1st attempt then didn’t carry out a simple action that would ah e completed it so had to wait several days for the completion). This was all after completing an extensive pre-instal document with several requested photos - they clearly didn’t look at them otherwise they would have turned up with the £1 clamp or advised it needed done - crazy as they wanted the earth clamped to an alcathene pipe - jeez - it’s plastic so a pointless exercise) All the above said, the cost incurred is way more expensive that the other offerings. Speaking to others who didn’t make the same mistake as me and chose another manufacturer / installer it seems most other options are preferable. I chose mine as it was offered when I ordered the car. Wish I had done my research so I’m not in this continual situation of rubbish hardware / software / customer care.”

Helpful Report

Posted 1 year ago

“The customer service was terrible. Communication was poor. The installation was poorly planned and the electritian turned up without the correct parts I was charged extra for an installation that was simpler and cheaper than the 'standard installation'. I would have been happy with the 'standard installation' but was not advised that connecting to my garage consumer unit was 'not standard' and not expensive. I now only have 5.5kw rather than the 7kw that i paid for so takes a lot longer to charge. All a very stressful experience overall”

Helpful Report

Posted 1 year ago

“Very vague about everything and totally inconsistent”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,119 reviews