Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,118 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,118 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in September, has taken 3 months to get installed. Communication during this process was very poor. Now installed and not working. A temporary fix has been made but painfully slow process and charge takes most of the day to charge. needs fixed quickly. Service hasn't been what I would have expected.”

Helpful Report

Posted 1 year ago

“The guy who installed it was great, however customer service do not reply to e-mails. I ordered and expected a call to arrange installation which is advertised as 2-4 weeks. After a couple of weeks I sent an e-mail which was not answered. A week after that I called to find out that they had not reviewed my order, the previous 2 e-mails I had sent ( 1 was a query before ordering ) had been put in the "wrong que" internally so had not been responded to and as opose to apologising they moved on and to be fair did all checks for the install. It happened about 5 and half weeks after order so outside the SLA. The guy who installed it was great. Happy so far with the charger but the CS is far bellow any reasonable expectation.”

Helpful Report

Posted 1 year ago

“First the inconvenience of having everything ready last Thursday 30/11 and your contractor not appearing. Having to reorganise things for a second time, all in these very busy pre-Christmas weeks. The job is so straightforward technically that there is not much that can go wrong. Literally a drill through a wall and 1.5m of cable altogether. I am expecting my car in about a week so please keep in touch until this is finished. I hope there are zero problems from here on.”

Helpful Report

Posted 1 year ago

“Firstly the engineer turned up with the wrong charger not tethered as requested, secondly spent too much time moaning about how much time he was given to install it. For the cost I have paid for the supply and installation of this product, I would expect a slicker more professional approach. I am an Operations Director and would not be happy for any of my sub-contractors to conduct them selfs as a representative of Pod Point. Suggest they are given better customer engagement training and be better briefed on how to deal with the customer.”

Helpful Report

Posted 1 year ago

“I have found the process slow and the team unhelpful. Was very difficult to get hold of anyone to talk to.”

Helpful Report

Posted 1 year ago

“I really wanted this to be 5 stars. I really did. The ordering, self-survey, confirmation of date (the next day by the way!!!) and arrival on time were all 5 star. I am gutted the install fell so far short. TBF, 90% of that was perfect. But the installer knocked a brick out of the wall trying to drill into it. Then he blamed the power company. Then he left and said its my job to repair. I contacted Pod Pilot and gave them a week to respond. Nil response. So, thanks Pod Pilot. That'll be me left sourcing a builder for DAMAGE done by your installer. Cheers. Thanks a lot.”

Helpful Report

Posted 1 year ago

“Engineer turned up late so ended up finishing the job in the dark, meaning we were left in dark whilst the power was off. We also had to go out so didn’t get any induction at all. Engineer also left a lot of mess outside, cables, brick dust, rubbish.”

Helpful Report

Posted 1 year ago

“When the installation was completed. The installer didn’t tidy the surrounding area and the finished job inside the electrical meter was very untidy”

Helpful Report

Posted 1 year ago

“The installer was wonderful - polite - friendly and good in communication. Sadly for the main HQ you spend many hours on the phone chasing and they take your payment up front and do not follow responding to emails within 48 hours as per their notification.”

Helpful Report

Posted 1 year ago

“Tried to call to ascertain whether broadband was essential or desirable for the install. 14th in the queue. Tried again, big queue. Therefore cancelled online via the email I had. It said it was cancelled. Therefore did not go the house the following day. Podpoint was then installed without my knowledge. I did not get to specify where it went. Listed building, conservation area, multiple caveats on what goes where and the “street scene” etc. It now has a podpoint facing the road rather than hidden at the side. Why did the online thing say it was cancelled. Why would you not ask the homeowner exactly where they want it? Sent pics of the area and where power supply was but wanted to direct so it wasn’t facing the road.”

Helpful Report

Posted 1 year ago

“Really disappointing experience. The installation technician was surly by nature and has carried a pretty poor quality installation. I asked for the cable to be clipped above the garage door and left a photo with the route highlighted. Instead the cable was looped over the roof rafters.”

Helpful Report

Posted 1 year ago

“So after researching which power point to purchase, Pod Point seemed to be the most popular and also had an award for best home charger from What Car Magazine, so I thought I would be in good hands. The ordering process was good, however, what really lets this company down is the really really terrible communication. I needed a site visit to see where the charger could be fitted and I replied to Bob Harris to say I agreed to the £100 fee if it needed to be applied to agree and said I needed to get the site visit booked in urgently as my new car was arriving. And I then waited for a response, and waited, and waited... for about 3 days! I emailed again to chase up, again and got no response. I then picked up the phone and went on hold for 45 minutes to speak to somebody. I called around 7-8 times and held on for 30-60 minutes at a time. Eventually,over a few days. I did get hold of somebody after holding for over an hour. I spoke to a guy who was nice enough but seemed quite inexperienced - I asked to speak to a Director or Manager to which he told me they were not available, I asked him to ask somebody to call me back - I am still waiting! Joel came to do the site visit, and he was great, we figured out the best way to install the Pod Point, so I was left feeling comfortable. He was due to come next Tuesday 21 November, however last night Alex called to say that they had a cancellation and could come this morning - I agreed as I am very keen to charge my car ASAP. Alex said that the installer 'will be with be nice and early at 8.00am'. I didn't walk my dog this morning as I was waiting for the installer. After texting Alex he said he would be with me between 8am and 10am. Then Joel called and gave me an update, he got to me just before 10am. 10am was never an issue, but what is an issue is planning my morning around the installation and it not happening for another two hours. I could have walked my dog before Joel came. Joel was a brilliant lovely guy who did a great job, however, he is let down by the communication in the office - it is truly dreadful. I am hoping I don't have any issues with my Pod Point because I dread to think how long I will hold on for to get it sorted. It seems to be a great product and the Joel was brilliant, but you will need to up your game on the emails and phone communication - people expect a lot lot more, I have had better service phoning my Doctors Surgery which is a disaster.”

Helpful Report

Posted 1 year ago

“Placed order easily enough although they over-promised speed of delivery a little. They missed a loop supply in the online survey (done twice) which means that the energy supplier must check suitability. This looped supply was obvious in the audit and spotted by the 1st installation engineer immediately. This issue around the survey is quite important as it could have meant that my property was unsuitable for installation. It also wasted 2 weeks. Then organisational problems within POD POINT become apparent. Contacting the energy supplier to organise another survey was only done when seeing nothing happening I pushed PP (again lost weeks). Responding to the ok to proceed from the power supplier again did not happen until I chased. When I was told they had been told there was a problem and then that they had not received any info. Both were untrue as I had been on the email from the power supplier to PP and followed it up separately myself (again lost weeks all the while I am using local charge points at cost and inconvenience. The complaint procedure is slow and 1st response is, predictably, to reject. Then with some persistence, they offered 50 pounds goodwill (or take us to court) which does not cover me for the extra charge costs let alone the inconvenience. On the plus side, both engineers that visited to install were efficient and the final installation was good. My verdict is that if everything is standard then PP will probably be ok. If any problems you have to manage them.”

Helpful Report

Posted 1 year ago

“Key lock was not installed on our home pod point despite being paid for. I’ve contacted customer services several times by message and left a message on the telephone. I have not had any response apart from one message saying that my case had been passed onto “Alexander” to deal with. Not heard anything from Alexander. The installer was very good but the whole experience has been spoiled by the lack of response subsequently. The fact that the key lock has been paid for and the failure to rectify the problem gives the impression that Pod Point does not look after its customers.”

Helpful Report

Posted 1 year ago

“Long wait from order to installation. I ordered a holster and asked for more information about the locking device but received neither. After installation, my bathroom and kitchen lights did not work and the house alarm kept going off during the night. I had to call out my electrician (on a Saturday morning) who found that a wire had been removed from the main fuse board and not put back in place.”

Helpful Report

Posted 1 year ago

“Customer service is responsive however , they are so lack of men power to actually install the charge, I ended up waiting for just over 2 months to get it installed as the first appoint was cancelled on the date.”

Helpful Report

Posted 1 year ago

“This was my 2nd Pod Point install. The first was during the start of the Pandemic in 2020. That took less than a month to complete even with all the restrictions... Fast forward to Aug 23, we moved home and wanted another Pod Point at the new property. Pod point wanted just as much £££ as a new install to move the existing PP to our new property 🤨. As there was a new version out, we went for the new. Cut a very long 3 1/2 months of wrangling between the franchised installer and Pod Point install team it was fitted. This was only after PP insisted we have an electrical inspection completed as it is an older property. Meanwhile, our plug-in hybrid car's petrol use went through the roof as we were unable to home charge. As well as this, I am unable to use the PP App as it doesn't recognise the new address as belonging to the original username... The installer said we'd have to create a new account with a different e-mail, which we don't have. Overall, rather a disappointing install compared to the first back in 2020. That said, we can now charge the car, using the Volvo App to schedule the charge at a cheap rate rather than the PP App which we can't log on to.”

Helpful Report

Posted 1 year ago

“Disappointed, we had to pay all monies upfront before even trying to order. You have had funds for over a month. Communication by email is unwieldy and not convenient, especially after 5pm on a Friday night!!! The right hand doesn't seem to know what the left is doing!”

Helpful Report

Posted 1 year ago

“The customer service wasn’t that great. On occasions I waited almost a week for a reply. I never got straight answers and this dragged out the process. Installation was fab. No complaints there.”

Helpful Report

Posted 1 year ago

“Communication from the customer service department is appalling, I had to call everyday for an update even though I was told I would get a call back. One of the gents on the phone was very rude every time I spoke with him. Was told that they could get the product installed quickly? Took 5 weeks. The installation engineers were fantastic.”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,118 reviews