Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,104 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,104 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can get the pod point attached to my app and my car won’t charge.”

Helpful Report

Posted 2 years ago

“Had the POD Point installed a week ago, new EV turned up yesterday, attempted to charge it overnight, only to find it's not working. On the day of the installation, the engineer had to install a new PCB board and as it was Friday afternoon, he just wanted to get away. Attempted to call POD Point this morning (Sat), only to find, that I will have to wait until Monday! Very disappointed”

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Posted 2 years ago

“The first guy you sent was terrible, full of excuses why he couldn't do the job "I've left equipment in Manchester ". Then you sent him back. Terrible attitude, rude! However the third visit was from a great guy, positive, competent, he even tied up the mess left by the other guy.”

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Posted 2 years ago

“Really bad experience,nothing went well,The only thing that worked was when took my money!”

Helpful Report

Posted 2 years ago

“The ordering process was torturous with rediculois amounts of detail. When your engineer arrived he didnt have the correct circuit breaker. You then ignored my contact for a few weeks. You then took another few weeks to come. It was only when i asked for the Chairmans email that you did anything. During an 18 month extension you were the worst service we received. Never again.”

Helpful Report

Posted 2 years ago

“This is split into 2 1. Installation side has been excellent, proactive, communicative & a meticulous install a full 5 Stars. 2. Sales & Assessment absolutely shocking, no home inspection, zero communication, required constant chasing, complete lack of knowledge, take the money & run cowboys! Now backed-up by the fact that we have received communication from the Electric Board that Pod-Point not received agreement from the Electric Board to proceed with the installation: “We have reviewed your ENA EV/HP application form and based on the information you have provided it is not applicable to proceed within the Connect And Notify process.” Plus, additional costs may be forthcoming if a Load Check is undertaken… Have yet to hear back from Pod Point.”

Helpful Report

Posted 2 years ago

“absolutely awful experience which I have contacted customer service twice on and had nothing back as well as asking the person I was emailing to refer me to customer service, didn’t.”

Helpful Report

Posted 2 years ago

“Worse customer service ever! You can’t get so speak to anyone. And when you send an email you wait and wait for a reply! The pod point charger was supposed to be with a retractable cable buts it’s not just a lose cable wrapped around. The fitter was exceptional and very friendly and did an excellent fit! However I am extremely disappointed with the actual pod as it’s not what was explained to me!! And now I can’t speak to anyone for clarification!”

Helpful Report

Posted 2 years ago

“Paid and booked fitting which took a while. Fitters arrived and were unable to complete as they didn’t have the correct fixings. When I tried to re book I was told it would be 7 days even though my car was arriving in 5. The day can and the fitter arrived really late in the day and did not have the correct fittings for my house as no notes had been left. While he was at my house I got a call from pod point apologising that the fitter would not be able to attend ( even though he was there) so again I had to re book and of course had to wait a further 5 days during which I daily had to drive to a garage and sit in it while my car charged before I could start work. Fitter arrive who was really good and fitted. However the customer service was terrible and everything I said and asked for was ignored by faceless staff who man phones and read off of tick sheets it seems. Even when I asked to speak to a supervisor I was told they would call me back. Never happened ! I have cancelled a planned large installation at my place of work by this company and looked elsewhere due to my experience. Very very disdapointing and frustrating.”

Helpful Report

Posted 2 years ago

“Purchase was easy. The follow-on was then slow and it was difficult to get in contact with Pod Point support. Once installation was finally organised, the installer turned up 1.5 hours after the allocated slot and couldn't finish the job the same day. Now it's installed and working, it's fine and does the job.”

Helpful Report

Posted 2 years ago

“The installation and home charger are fine. I am still waiting for my electrical installation certificate”

Helpful Report

Posted 2 years ago

“Despite numerous photos and videos sent the person attending was not full preferred for the instal. Spent over an hour on the phones with a Hager resulting in me having to get a “builder” to drill one hole through an external wall before they would come back and got the box. When they come back to fit the box they then and only at that point realised the 7m cable would be too short to reach the car. This has now resulted in me Having a box without a cable 3 days after it was fitted? Audi told me 2 days ago a podpoint email would come through for me to order a 10m cable, which I now have to pay for, and I am still yet to receive this. I am now left with am electric car that I cannot charge.”

Helpful Report

Posted 2 years ago

“The installer was great and really helpful, it's just the charger doesn't work! 15 hours to charge less than 30% is not worth it. You've asked me to review you when I have an outstanding issue and clearly a faulty charger. This review would have perhaps been more favourable if you replied to my issue rather than asking for a review!!!”

Helpful Report

Posted 2 years ago

“There was no instructions given correctly and it is not working now”

Helpful Report

Posted 2 years ago

“Took over 4 months to get installation completed”

Helpful Report

Posted 2 years ago

“What a bad experience! PodPoint is clearly a business in trouble. I had to work really hard beforehand taking photos for them so that their time wasn't wasted. However, no one bothered to tell me what to do to make sure my time wasn't wasted. On the fitting day I ended up wasting my time frantically trying to find out what length of charging cable my new vehicle would arrive with, neither lease company nor dealer knew, so someone had to go out and measure the cable in the compound where the vehicle was waiting to be delivered. I'd paid a fixed price of a bit less than £1k. Since my car would be 10m away and the Pod Point option was 7.5m cable or none I ended up with the 'no cable option'. Surely I've been ripped off here! The fitter said PodPoint would contact me to arrange for me to buy a 10m cable. No one ever got back to me, despite my emails. In the end I had to spend £200 on a cable from Amazon. Effectively I've paid nigh on £1k to have a posh plug fitted to the outside wall of my house! What a laugh. Pod Point shares have fallen from around 200p when joining the stock market in November 2021 to around 55p at time of writing. The City doesn't appear to have a lot of confidence that PodPoint will become a profitable business any time soon and the challenges of getting equipment supplied with worldwide shipping problems and raw material inflation whilst running out of cash is worrying. Poor customer service. Feeling ripped off. I'd recommend you go elsewhere.”

Helpful Report

Posted 2 years ago

“Great service when you are making enquiries for a pod point charger, it goes swiftly down hill when you cancel the order and you are told it takes 4-14 days for a refund - this later changed to 4-14 working days - Although I had not received a charger/equipment therefore there was nothing to return and would have expected a quicker refund Waiting on the phone for hours to speak to someone becomes incredibly frustrating and completing several support requests online to receive a standard responds that states "refunds take 4-14 days" is not helpful either Surpise surprise after 14 WORKING DAYS the refund has not been received, there are no direct telephone numbers are emails for the finance/accounts department, This is a complete contrast to the sales team enquiry line. I wouldn't recommend this company, it has the poorest after sales/customer care service that I have ever experienced. There are no direct line numbers - everything is via the system and when someone does answer the call- surprise surprise its an over flow set up and the individuals on he line are not able to transfer your call or get an appropriate contact to call you back personally. Instead it will be another standard email to say refunds take 4-14 days .”

Helpful Report

Posted 2 years ago

“Went through the process of getting a Pod Point Solo charger fitted. Between my original order and installation I changed my order from untethered to tethered and paid an additional fee to make the change. Solo charger fitted - but not as requested. Pod Point not returning calls or emails”

Helpful Report

Posted 2 years ago

“Pod Point took £30 from my account without permission. I have chased this up several times and nobody is responding to me. This amount is usually held however they illegitimately took without my permission and it is disgraceful!! I will not be using their service again and I urge others not to”

Helpful Report

Posted 2 years ago

“Would never use them again. Cost upon costs and limited support.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,104 reviews