Great service when you are making enquiries for a pod point charger, it goes swiftly down hill when you cancel the order and you are told it takes 4-14 days for a refund - this later changed to 4-14 working days - Although I had not received a charger/equipment therefore there was nothing to return and would have expected a quicker refund Waiting on the phone for hours to speak to someone becomes incredibly frustrating and completing several support requests online to receive a standard responds that states "refunds take 4-14 days" is not helpful either Surpise surprise after 14 WORKING DAYS the refund has not been received, there are no direct telephone numbers are emails for the finance/accounts department, This is a complete contrast to the sales team enquiry line. I wouldn't recommend this company, it has the poorest after sales/customer care service that I have ever experienced. There are no direct line numbers - everything is via the system and when someone does answer the call- surprise surprise its an over flow set up and the individuals on he line are not able to transfer your call or get an appropriate contact to call you back personally. Instead it will be another standard email to say refunds take 4-14 days .