Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like the concept of having filtered rain water and harvesting it to keep my pond topped up. Fitting is simple and the kit supplied has the alternative parts to fit to water butts or square pipes instead of round. Very good. So far delighted with the product.”

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“Easy to put together, the lid doesn't secure very well and blows open in the wind.”

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“Superb product. Totally fit for purpose.”

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“Well the wormery is very nice and sturdy. I love the way they come in funky colours and that you can get your worms later. The website is clear and easy to use. However, the prices on the home page do not include VAT. So my wormery appeared to be £55.90 (inc worm voucher) on the product page. But, by the time I checked out it had increased to £61.85 because of added carriage and VAT. When I complained that the prices should clearly state whether or not they include VAT from the start, I was fobbed off with a patronising statement about the law - which I am quite clear about thank you! I was disappointed that they didn't take my complaint seriously.”

Helpful Report

Dear Nina, Thank you for your purchase. We are very happy that you love the product and the 'funky' colours that are available. With regards to the home page / product page. It is a legal requirement in the UK that all retail websites show the price of a product including VAT. Therefore, it is not possible for us to advertise a product to the public without VAT. What you perceived as VAT was infact carriage/shipping. All non free delivery e-commerce websites will add the shipping cost at checkout. This is normal. We are sorry that you felt that we did not take your complaint seriously and maybe we should have communicated better. Thanks again for your comments and your custom.

“Good communications. Kept informed about the delivery and speedy delivery. Not to mention excellent product.”

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“We bought a junior wormery for our Father for his birthday and it arrived very quickly. It was very well packaged, and it was easy to set up with very good instructions”

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“Good product (bokashi bran). No fuss delivery. Nothing to make me unhappy.”

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“Excellent service. Liked my barrel water butt. Couldn't fault the service.”

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“Prompt delivery of order--goods securely packed--will use again.”

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“The website was informative and was easy to purchase the product. I only haven't given it 5 stars as the item is a gift and we haven't opened it yet!”

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“Delivered very quickly.”

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“Had a problem with my order, one of my compost bins had a hair line crack. I got onto the sales department and my replacement was sent out in a few days. I would have no hesitation in recommending Gutter Mate.”

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“Excellent service -my second beehive composter, very well made & good looking in the garden!”

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“the ease of ordering”

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“They have a very wide selection of products. However I was disappointed that I had to ring to find out when my purchases would be delivered. (there was no tracking) There are no instructions included with the guttermate just a sheet of paper referring you to the website or a telephone number which I thought was cheapskate. The clips that fasten the lids on my butts are useless - I will have to manufacture a replacement.”

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“My order for the Wormery was handled very efficinately, and it was delivered to me at time that was given by Guttermate - all in all a very successful product and service....B.Harvey”

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“ordered a wormery in may. first it wasn't available and i was told to wait, then they forgot about my order, then they lost my order through apparently a computer system change. then the wormery wasn't manufactured anymore and a wrong one was sent to me. i had to send it back and choose a new one. the differencw didn't get refunded until reminding the team there and then the replacement arrived without all the parts. eventually i gave up, expecting they would just sort it all out but instead they forgot the refund again until reminded. unbelievable! friendly customer support but totally incapable of managing orders that go wrong... i would not recommend ordering here”

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“Good website, products arrived quickly and were as described. Instructions were fine and went together ok. Overall very pleased and would order again.”

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“I ordered 2 x twin water butts for my new greenhouse. I was pleased with the service and the quality of the butts. Thank you.”

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“Purchase arrived on time as promised. We are impressed with the service.”

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Original Organics is rated 4.2 based on 1,181 reviews