Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Great Service”

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“The Product is very good, and was delivered ahead of expectations. We're just waiting for some rain now to see if everything works okay.”

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“Very good value bright and colourful Different”

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“Really good efficient service. Correct item arrived in good time. I am a very happy customer.”

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“It’s great”

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“Good product delivered helpfully. It took rather longer than expected and i did wonder if everything was all right. Earlier e-mail contact would be reassuring!”

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“efficient service”

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“Early days but worms settling in nicely. Had to check out the YouTube video for instructions as the booklet provided wasn’t very clear.”

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“They look superb - didn't realise plastic gutters could look like old-fashioned 'cast iron' ones but without having to paint of course!”

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“Great product! Easy to install and top service when I needed a replacement part that had been damaged in transit.”

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“I ordered a compost bin from The Composting People (part of Gutter Mate?). I received an email from Gutter Mate on 13th April, stating that DPD would deliver on the 16th. It never arrived at all. The reason for non-delivery (according to The Composting People) was that DPD had lost the delivery - so maybe not the fault of Gutter Mate. A refund is being processed by The Composting People and I ordered a compost bin from another company. It arrived 2 days later.”

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“My wormery arrived with inadequate or out of date instructions. None of the items in side were labelled. The result of adding 3L of water to the starter soil was soup ! We then decided it was the other bag we should have soaked but this turned out to be worm treats. We started our wormery with both . We had no clue where to put the mat ,top or bottom of worms ? The next day the garage floor was covered with escaped worms which I had to put back before they died. All of this happened at the weekend when there was no advice available from you. It wouldn’t have taken much effort from you to update your instructions and label a few bags !i was quite upset because I’ve waited ages before getting my wormery and I was very concerned about the worms and not looking after them properly. My husband spoke to someone on the Monday who was able to tell us what to do.”

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“My order took nearly 2 weeks to arrive. When it did it was incorrect and incomplete. I had to send 3 different chase up mails to get the issue resolved. Didn't feel like a valued customer and the whole transaction was quite slap-dash to be honest. Won't use again.”

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“Helpful on the phone Items ordered arrived promptly”

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“Good customer service”

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“Great service, helpful on the phone, very happy”

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“Item arrived with fixings missing, telephoned the next day (tues), took until the following Mon to arrive only to have been sent the wrong item. Phoned same day and was told that the correct item would be sent. I asked that it be sent first class so that it would arrive Wed. Did not arrive Wed so phoned again, only to be made to feel like I shouldn't be complaining about the service. Very defensive and sarcastic with no explanation as to why the errors occurred. The correct item finally arrived on Fri. Original item arrived on the 10 April and was finally able to use it on 20th. It was bought as a birthday present for my son. Not the service I would expect.”