Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,180 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful from start to finish and promptly delivered.”

Helpful Report

“Ordered a national trust bird box as a present. Arrived quickly with an accurate delivery updated, very pleased.”

Helpful Report

“After many years of continuous service the tap on my tray type Wormery broke & I was having difficulty finding a replacement. After a helpful email exchange with Original Organics I was very impressed to be offered a one off free replacement by Daniel & this arrived quickly & well packaged & it FITS ! Great customer service. Many thanks.”

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“Would recommend to anyone. These guys went over and above to keep me informed of delivery and even allowed me to arrange specific delivery window and pre order an item at no extra cost. All very much appreciated and good to know people and companies like this still exist. Thanks all and specifically Daniel.”

Helpful Report

“It's been two weeks since my order was placed, and still not even any information regarding delivery. I can understand delays due to covid but I haven't been contacted whatsoever.”

Helpful Report

Hi, Apologies to hear this - our Customer Service Rep has just contacted you and we will do everything we can to find the best possible solution. In future, please contact us directly via the website so we can assist in solving the issue as fast as possible. Kind regards, Original Organics,

“I ordered the lights I wanted and they arrived well within the delivery time stated which was great. They were exactly as described, packaged securely and were in perfect condition on arrival. The delivery company contacted me with aslot and they delivered precisely within the time allocated An all round excellent experience Thank you”

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“Goods were as per the description. Arrived in sturdy boxes and well wrapped. Arrived via DPD with message informing of 1 hour window slot.Instructions are clear and easy to read. Customer service was first rate.”

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“Good product now fitted and operating well. Prompt delivery”

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“I am extremely satisfied with my purchase of two 30 L Stainless Steel Bokashi Bins. I could not find non-plastic Bokashi Bins in the USA. Original Organics ships to the US for a reasonable price; the shipping minus the VAT nearly balance out to the listed price. The bins are gorgeous! They hold a lot but I can still lift them when full. Easy bit of assembly (looked up how to apply the included thread seal tape). Heavy duty, so I look forward to years of use. Arrived quickly. Thank you!”

Original Organics 5 star review on 8th October 2020

Helpful Report

“the product was very good quality and looks really nice in place”

Helpful Report

“Emailed twice. Still waiting for someone to contact me. Also tried ringing, I am trying to arrange a purchase with collection.”

Helpful Report

Hi, Apologies to hear you've had trouble getting through to us - our phone lines are available Monday to Friday 8.30 till 5.30pm. I would request a customer advisor agent contacts you immediately but as you've left the review as anonymous, we're unable to view your contact details. I would therefore ask you contact us right away on 01462 429765 and we'll be more than happy to help with any issue. Kind regards, Original Organics,

“Good items arrived in good time top job”

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“Original Organics are a very efficient and helpful company to deal with.”

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“Original Organics have excellent products and most efficient service.”

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“Was very pleased with my purchase and and whole service of my order except for when my parcel was delivered the box and packaging was damaged, so much so the items were on show, so therefore we asked the delivery person to check the items for damage before they left and so he did. Because the items were made from cast iron we believe that’s why they were undamaged otherwise they may well have been damaged in transport somewhere somehow !”

Helpful Report

Hi Elaine, Thanks for your positive review and glad to hear the product made it to you in great condition. Apologies to hear what happened regarding the packaging and we will be sure to look into this with our warehouse team and the courier used to ensure it doesn't happen again. Kind regards, Original Organics,

“Item as described. Delivery slower than I was expecting because of what was advertised on the web site.”

Helpful Report

“Very poor service and communication”

Helpful Report

Hi Neil, We're sorry to hear you're not happy with the experience you've received. As you have not previously contacted us nor mentioned which issue you have faced in this review, can you please contact us via the website and we'll be more than happy to assist as needed. Kind regards, Original Organics,

“I have not yet assembled the product but I reckon it will be good as per my friend who is very happy with it.”

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“What an amazing Top quality Vermi compost! Absolutely loved it! Highly recommend anyone who wants to add that extra boost to their plants and veggies!”

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“I have made 2 orders through the company the first time I put it down to COVID 19 but it also happened a second time. The first delivery took 10 weeks with no communications until I chased with an email and the second delivery they were waiting on stock again.”

Helpful Report

Hi, Apologies to hear you're unhappy with the situation. Regarding the order that took 10 weeks to arrive, we did make this clear on the website when ordering that there was a delay and we did also follow up with emails as often as possible to keep you updated. Many apologies if you missed or did not see these emails and please do let us know if there's anything else we can help with. Kind regards, Original Organics,

Original Organics is rated 4.2 based on 1,180 reviews