Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,189 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased some Tiger Worms from Original Organics for a friend's wormery - Excellent service and the worms are flourishing.”

Helpful Report

“Very good service and now the large barrel has arrived, the stand looks very good”

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“We purchased a 180 litre water butt with a top planter. Whilst setting it up I couldn’t figure out how to connect the water hose from the collector on the drainpipe . I rang for advice, the telephone was answered very promptly & the gentleman not only explained in detail the workaround but sent me a great video on how it was done. Highly recommend.”

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“A wormery for a small garden or a small household is just the job. Not everyone has the space for a compost heap. Our fresh worms arrived on time and in good condition and we look forward to plenty of liquid fertiliser for our container plants indoors and outdoors.”

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“I have had a 3 tier stacking tiger wormery for about 6 years and after attempting several other designs prior to this one can confirm this is definitely the best! I leave the tap open and have a bucket to collect the liquid so that if I forget it for a bit it doesn’t get stinky! I have modified my wormery by adding 2 wooden blocks in the lower tiers to support the weight of the trays above which stops them getting compacted. The plastic is just starting to perish in places (and has been successfully nibbled by a rat on one occasion) so I’m going to buy some new trays. Really glad that I can do this without having to replace everything 😊”

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“Ordered a sack of organic worm casts and needed them quickly. I spoke to customer services and they really couldn't have been more helpful. I placed the order late on Monday and they managed to get DPD to deliver today (Tuesday). Fantastic service. Will definitely be ordering again. Thank you.”

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“Excellent service. Good communication, prompt delivery, very well packed. Item (190L Heavy Duty Trunk) as described and in perfect condition. Thank you.”

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Thank you for your review! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Great choice of products, good service and delivery - ordered water butt with accessories on Monday, delivered Wednesday - brilliant, very pleased.”

Helpful Report

Thank you for your review Ian! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“We cannot praise your company enough after the way you dealt with an issue we had with the water butt we bought from you. You are very genuine people who really do care about their customers. Thank you for your patience and kind approach. We are very grateful to you. We would happily recommend your services to anyone!”

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“Placed an order but was told they were unable to give a delivery date due to a quality control issue, so requested a refund and have heard nothing from them since the request.”

Helpful Report

Hi, Apologies for the inconvenience caused - please contact our customer support on the following email who will be happy to assist you : cs@gm8group.com Kind regards, Original Organics,

Dear customer, We hope you have had the chance to get your issue resolved. If you are happy, we'd appreciate it if you could amend your current review. If there's anything else you need from us, please email/call so we can pick up any issues/concerns you may be facing. Kindest regards, Olly - Original Organics

“Very helpful from start to finish and promptly delivered.”

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“Ordered a national trust bird box as a present. Arrived quickly with an accurate delivery updated, very pleased.”

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“After many years of continuous service the tap on my tray type Wormery broke & I was having difficulty finding a replacement. After a helpful email exchange with Original Organics I was very impressed to be offered a one off free replacement by Daniel & this arrived quickly & well packaged & it FITS ! Great customer service. Many thanks.”

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“Would recommend to anyone. These guys went over and above to keep me informed of delivery and even allowed me to arrange specific delivery window and pre order an item at no extra cost. All very much appreciated and good to know people and companies like this still exist. Thanks all and specifically Daniel.”

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“It's been two weeks since my order was placed, and still not even any information regarding delivery. I can understand delays due to covid but I haven't been contacted whatsoever.”

Helpful Report

Hi, Apologies to hear this - our Customer Service Rep has just contacted you and we will do everything we can to find the best possible solution. In future, please contact us directly via the website so we can assist in solving the issue as fast as possible. Kind regards, Original Organics,

“I ordered the lights I wanted and they arrived well within the delivery time stated which was great. They were exactly as described, packaged securely and were in perfect condition on arrival. The delivery company contacted me with aslot and they delivered precisely within the time allocated An all round excellent experience Thank you”

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“Goods were as per the description. Arrived in sturdy boxes and well wrapped. Arrived via DPD with message informing of 1 hour window slot.Instructions are clear and easy to read. Customer service was first rate.”

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“Good product now fitted and operating well. Prompt delivery”

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“I am extremely satisfied with my purchase of two 30 L Stainless Steel Bokashi Bins. I could not find non-plastic Bokashi Bins in the USA. Original Organics ships to the US for a reasonable price; the shipping minus the VAT nearly balance out to the listed price. The bins are gorgeous! They hold a lot but I can still lift them when full. Easy bit of assembly (looked up how to apply the included thread seal tape). Heavy duty, so I look forward to years of use. Arrived quickly. Thank you!”

Original Organics 5 star review on 8th October 2020

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“the product was very good quality and looks really nice in place”

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Original Organics is rated 4.2 based on 1,189 reviews