Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,180 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was disgusted by the poor condition of the tiger worms which I ordered on April 16th 2020 along with 1.5 Kg of lime mix for my wormery and which arrived a week ago. Although the surviving worms are doing well very few survived. (Order number 800002157). I paid over the odds for postage €13.99 Th worms cost €12.99 and lime €6.99. A total of €33.97 when VAT was included. I have ordered several times from Original Organics and have not had previous problems. I will not shop again from this supplier. Patricia Murphy”

Helpful Report

Hi Patricia, We are sorry to hear that you have had a negative experience purchasing from us. If you'd like to contact our customer support team and explain the issue with the worms, we can of course look into this further for you. Please understand that we make it clear before the order is completed how much the postage is. We are also not in control of the postage costs (as they are charged by the courier) but I understand social distancing and fewer work staff within the couriers have caused at times prices to increase which is out of our control I'm afraid. I do apologise that you're not happy and I'm glad to see you've ordered from us previously with no problems at all. If you require any further help, please do not hesitate to contact us. Kind regards, Original Organics,

“Even in the present time with the country in lockdown my order came when it said it would .It was very easy to order on line and emails sent to say it was on its way and then delivered”

Helpful Report

“Good and sturdy plastic cloches. Arrived on time, very happy.”

Helpful Report

“Prompt delivery and unit is easy to put together.Instructions for getting the best out Of the worry were essy to follow. After 3 weeks we started to get our liquid fertiliser.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us. We appreciate it and it's great to hear your liquid fertiliser has begin to produce. Those crops and plants will certainly be happy :) Kind regards, Original Organics,

“I bought the product on pre-order as there wasn't any in stock. On the order it said stock would be sent out on the allotted day. It didn't come out on that day and the email reply was a little blunt. But apart from that, all good and I now have a composter full of garden waste”

Helpful Report

Hi, Thanks for leaving a review :) With regards to pre-order products, they are products we don't currently have in stock so unfortunately it's not possible for us to to state an exact shipment date as delays can occur with the shipment being delivered to us. Apologies for any confusion and it's great to hear the composter arrived well and that you're making full use of it. Kind regards, Original Organics,

“Their customer service is second to none, i ordered a compost bin the 3rd week if pandemic, my order arrived promptly and i phone the company to add to my order, they bent backwards in order to fit my request. Extremely helpful and i am happy with my compost bin. I highly ecommend the company.”

Helpful Report

Hi Zoreh, Many thanks for your review and for your kind words. We will always do everything we can to keep our customers happy and appreciate when this has been recognised - especially during these difficult times with social distancing :) Enjoy the compost bin and if you have any questions at all, please do not hesitate to contact us. Kind regards, Original Organics,

“excellent company to purchase from fast and efficient and good communication, I have just purchased my 2nd Original Wormary great value.”

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“Great quality and great stuff - thank you”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us. Kind regards, Original Organics,

“Great service, especially in these trying times.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us. We appreciate it and we will continue to work hard to deliver you excellent products and an excellent service :) Kind regards, Original Organics,

“Compost not yet arrived”

Helpful Report

Hi, Apologies to hear you have not received your order yet. I've just checked your order which was placed on Saturday the 9th and I can confirm your order was dispatched yesterday so you should receive it very soon. Apologies for the slight delay in dispatching your order - I'm sure you can understand with the social distancing and difficult conditions we're working in, slight delays can happen although we are working as hard as possible to help deal with this. If you need any more assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“Efficient, speedy service and everything you need to get going. I am very pleased.”

Helpful Report

“Excellent instructions on how to set up and maintain the wormery.”

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“Excellent service, fast delivery and sensibly packaged. Thank you.”

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“Expensive for what it is. Ordered sample which was stated as free delivery but they chose to include a tin of ointment and charged delivery. Product not producing any results: definitely will not be reordering.”

Helpful Report

Hi, we are sorry to hear that you have had a negative experience. I've just checked your order and there is no mention of a sample on your order so it's possible you've got us mixed up with another company. If you feel this is not the case, please contact us and we'll do everything we can solve the issue. Kind regards, Original Organics,

“Arrived promptly but so much packaging. All bottles taped up and then covered in bubble wrap in a box lined with paper. Very disappointed with that.”

Helpful Report

Hi, Apologies to hear you're not happy with the packaging. We typically try to use minimal packaging to help the environment but it's also very important to ensure the order is packaged well enough to make it to the customers address in good condition. Customer satisfactions is of course very important so we'll ensure this is looked into further. Thanks for sharing your feedback. Kind regards, Original Organics,

“Excellent. We are pleased with the order. It was very well packed and in very good condition. The items are sturdy, sound and good value for money. Advice and information given was helpful and well explained.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us - we really appreciate it :) Kind regards, Original Organics,

“This was a home compost maker and it was very well made and easy to put together. Compared to other compost makers it was extremely competitively priced too. It is now in constant use in the garden.”

Helpful Report

“Poor service. Wrong item sent. They required proof by way of a photograph. Once they decided to change it they found the correct butt was out of stock. Insisted on return of slimline butt before despatching the ordered one, which arrived 25 days after initial order. The butt itself is good quality and provides satisfactory replacement.”

Helpful Report

Hi, Apologies to hear what has happened. We do apologise that the wrong product was sent out to you and unfortunately it is company procedure to request a photo of the product. This is so we can identify the quickest way to solve the situation. We are working as hard as possible to limit these kind of issues to an absolute minimum so thank you for sharing - we will look into this further and if you require any additional assistance, please do not hesitate to contact us. Apologies once again and we're glad to hear you were happy with the water butt you received. Kind regards, Original Organics,

“Very easy to buy from with a good website and good information. Communications from them were excellent and they met all their promises. Would buy from them again with confidence”

Helpful Report

Hi Barry, Thank you so much for your positive review and for shopping with us. Kind regards, Original Organics,

“I ordered a starter pack for a pre-loved Original Wormery a friend had given me. I am so impressed with and reassured by Original Organics experience and clear, expert advice in all things wormery and compost. And I love the new wiggly additions to our household - they have settled in brilliantly! Definitely recommended.”

Helpful Report

Original Organics is rated 4.2 based on 1,180 reviews