Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick service. Good website full of useful information.”

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“Was very pleased with the Tiger worms for my composter.”

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“Good service, I am very pleased.”

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“Everything was very satisfactory. Thank you.”

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“I am extremely disappointed with my new Original Organics wormery. I’m experienced with wormeries, having had one for over 12 years, and which still performs well. I was concerned that the new one does not have air holes in the lid, but followed the instructions nevertheless. Sadly, within one week, there was a horrible stench from the unit. On opening it, the sump was full of dead worms in decomposing fluid. I cleaned it out thoroughly (and was devastated that the worms had died). The wormery was in my garage. I ordered new worms locally, re-started the wormery and checked it 5 days later. Sadly, the sump had again started to fill with 5 or 6 dead worms, which were in a foul smelling, bloody liquid. Other worms were still working in the waste food, so I cleaned it out, emptied it out again, and put the remaining worms into my old wormery, Your wormery is now empty and, I’m afraid to say, will remain that way. I can’t see how such a sealed unit, with no air holes, can be effective, and I will not alliw any further poor worms to suffer and die.”

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Hi Megan, I'm deeply sorry to hear the issues you've encountered with our wormeries. I understand you're experienced with running wormeries but if you'd like to contact us customer services, they'd be more than happy to help and will do all they can to put things right. Kind regards, Original Organics,

“Light weight but strong”

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“Good product, delivered on time. Yet to see the bokashi work its magic but it they came recommended so happy to rate A*”

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“Products fine. No problems with website. Prompt delivery.”

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“Delivery was quick. Everything arrived sealed and the worms were really safe. Have passed details of the website to friends.”

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“So far so good, have absolutely no waste now and my green bin is redundant! It is attracting some small fly thins in side, but that’s probably part of the process and as long as it’s not to close to the house it should be fine in the Summer.”

Original Organics 5 star review on 13th April 2020

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“Great service, great packaging, brilliant products, prompt delivery. Thank you! Highly recommended.”

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“Excellent service as described in listing delivery was very quick nothing but praise for your company”

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“EFFICIENT SERVICE WITH PROMPT DELIVERY ! MANY THANKS”

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“Great wormery and worms - very happy.”

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“As described. Delivery quick. Looks good.”

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“Original Organics was the only site offering a water butt without extras I didn’t need so saving on waste. The service was excellent, the butt arriving promptly. Completely happy customer.”

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“Original organic were fantastic. When my worms went missing they did everything I try to trace them and when they were untraceable, they sent me a replacement pouch free of charge.”

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“I purchased a second wormery, this time of the stacking variety because I felt it looked more aesthetically pleasing. However I now wish I had stuck with the ‘dustbin’ type. The latter is far more sturdy, more weatherproof and shaped more easily to protect with fleece over Winter. The stacking type is really too lightweight and flimsy in my opinion. Hope this is useful.”

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Hi Peter, I apologise to hear the issues you're encountering issues with your second wormery. If you'd like to contact our support team, we will be more than happy to help address any of these issues and offer advice to help you however you require. Kind regards, Original Organics,

“Great product, will use company again.”

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“Amazing products, came within one day, very happy with the purchase and delivery. Would definitely recommend”

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Original Organics is rated 4.2 based on 1,181 reviews