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Original Organics Reviews

4.2 Rating 1,181 Reviews
79 %
of reviewers recommend Original Organics
4.2
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Original Organics Reviews

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Excellent service and, a great product. Our worms are very happy in their new home and making lots of super goodness for the garden!
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After previously buying water butts from Original Organics we ran out of saved water last summer (it was a bit dry) so we decided to extend our storage. We bought four new butts and have them in cascade from one of our downpipes. One of the lids arrived damaged and was replaced quickly. I have nothing but praise for Original Organics. Hoping for a less dry summer though.
Original Organics 5 star review on 13th March 2020
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Service, packaging and delivery were great. Worms arrived and are in their abode.
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Product is nice but the assembly instructions are over complicated and written like fact piece than a how to build book. When I put the worms in they all climed out the lid
Helpful Report
Hi Ryan, Thanks for the feedback on the product. The instructions have a simple step by step guide on page 1 with the rest of the booklet designed to give you additional information. Worms will naturally try to climb out during the early stages of your wormery as they do this by nature. The best way to combat this is to offer them the best conditions possible to live in as well as placing any escapee worms back into the wormery. If you need any more help, please do not hesitate to contact our customer support team. Kind regards, Original Organics,
Worms kept escaping from wormery. You should put a warning to seal joins with duct tape, or make sure sections clip together securely!
Helpful Report
Hi Richard, That is a shame. We usually have a checklist of troubleshoots to help with this issue. If the waste or conditions are too damp, worms will try to escape. They will also try to escape in the first month as they work out where they are. There are a number of reasons why a worm will want to leave but there are a few solutions. You could shine a light once you open the lid, they run back into the waste quite quickly when you do that. Some people have also found using copper tape around the lid and tray tops useful as it is a non-harmful way of discouraging them from leaving. Of course this can only work if the conditions are not damp as you would not want to drown them! Please see if our guide helps you: https://www.guttermate.co.uk/wp/originalorganics/wp-content/uploads/sites/8/2020/01/How-to-set-up-and-build-a-Wormery-guide.pdf Thank you for purchasing with us, Naomi
Good service and excellent prices and products
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Hi Lorraine, Thank you for your 5 star review. Happy to hear you love our service! Naomi
Excellent service and good company pleasure is mine 100 percent
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I dug out a Junior version of their Wormery, which we bought some years ago and stopped using and started to use about three weeks ago. It's probably a bit slow getting going. It's in our garage which faces east so could be the cause but other than that seems to be OK. Very helpful customer services.
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Excellent 5 star service from this supplier. The goods arrived on the allotted time and were well packaged. The goods were exactly as described by Original Organics. I have no complaints or problems with the overall standard of services as supplied by this seller.
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Hi, Thank you so much for your 5 star review! Happy to hear you had a good experience with us. Hope you think of us again :) Naomi
The tiger worms I ordered came promptly and were well packaged and healthy-looking.
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Hi Ciaran, Thank you for your five star review. Happy to hear you have healthy worms. Do keep us updated on social media on your composting project :) Naomi
Ordered new wooden compost bins, very good service, all delivered when said would be, product exactly as expected
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Hi Thomas, Thank you so much for you 5 star review. Do tag us in any social media posts you may put up, we'd love to see you composters working Thank you, Naomi
Item ordered was exactly what I wanted. The water barrel is well made and perfect for the garden.
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Hi Melvin, Thank you for your 5 star review. So happy to hear that you have been able to start gardening sustainably, too. Do share any pics if you have them, we love seeing our products in use Thank you, Naomi
great service
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Thank you Jenny :) Naomi
good stuff will buy again
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Thank you for the 5 star review :)
I was pleased to receive packs of green cone accelerator from Original Organics promptly and as required. But I was concerned at the packaging of the box in which they arrived - the filler material in the cardboard box appears to be polystyrene which is not compostable. This rather undermines the ethos of your work and produce and I would like to know how to dispose of it. Otherwise I would rate the company at 5/5.
Helpful Report
Hi Anna, Could you possible send your order number over to cs@gm8group.com and we can look into this. If we sent polystyrene effect 'wotsit' looking filling, this is completely compostable and made from cornstarch. Please see this Instagram post for clarification https://www.instagram.com/p/B1-2j7mlK5j/ Thank you, Ciara
Good product, decent service.
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Hi Peregrine, Thank you so much for your positive review Naomi
i haven't purchased anything but am very interested in seeing nvreading about all the products. thank you Nx
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Hi Nicole, Let us know what you would be interested in and I'm sure we can turn those 3 stars in 5! Thank you, Naomi
the item arrived on time was well packages and was just what I was looking for. I found it was made from strong materials and will last for years
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Hi, Thank you so much for your positive review, it's always lovely to see our hard work pay off! Naomi
The ordering process on line was very straight forward. After ordering I knew exactly what was happening re delivery. Item came on time & in excellent condition. Very happy.
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Hi Paula, Thank you so much for your detailed 5 star review. Happy to hear that you found the process simple and you received your goods in a timely manner Hope you think of us again, Naomi
Good delivery, good product, got happy little worms now!
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Original Organics is rated 4.2 based on 1,181 reviews