Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,189 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having paid high postage, the item took ages to arrive, even having to email the company as to the whereabouts of the item...which I'm sure had been forgotten to be posted.”

Helpful Report

Hi, Thanks for your order and apologies to hear what's happened. I'm afraid social distancing and other issues around the world have caused delays with the couriers which does mean it can take a little longer for your order to arrive. If you require any additional assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“Great service. Daniel has helped me to sort my wormery. We shall see what happens in the future.”

Helpful Report

“My order arrived quickly and as described. Thank you!”

Helpful Report

“I'm happy with the product but the delivery took longer than expected. Although the product was undamaged the packing was poor. Could do better!”

Helpful Report

Hi, Thanks for your order and apologies to hear what's happened. Unfortunately due to social distancing, there have been delays with the courier service which means your delivery may take a little longer to arrive. We will certainly look into what happened with the packaging of your order and ensure any action taken is immediate. Thanks for your patience, Original Organics,

“This will be a boring review because everything happened as it should have done with no issues whatsoever. Those who want to complain about things had better buy from somewhere else as there is no cause for complaint here.”

Helpful Report

“As described”

Helpful Report

“5 stars all round. My wormery had very easy to read and understand instructions and the contents were carefully wrapped so arrived in perfect condition. From the date of order to the date of arrival was slow due to the pandemic but I was kept informed.”

Helpful Report

“The contents were not labelled, so mix up with 2 products, and instructions were different on 2 of the info papers ! The worms were not quality, small, thin, etc, so had to purchased some Tiger Worms from Yorkshire wormer, what a difference, long, fit healthily looking and immediately active. So actual cages ok, rest not”

Helpful Report

Hi Alan, Thanks for your order and apologies to hear what's happened. We sell hundreds of these tiger worms per month without issue so I'm sorry to hear this happened. The worms are often dormant (asleep) during transportation and require some time to wake up so please keep this in mind. If you would like any additional help on your wormery, please do not hesitate to contact us and we'll be glad to help. Thanks, Original Organics,

“Sorry dont know what i bought from you”

Helpful Report

“IT IS NOT ORIGINAL ORGANICS I WRITE ABOUT BUT THE CO. THEY PLACED MY ORDER WITH IE. CHARLES BENTLEY WHICH TURNED OUT VERY BADLY THE SHREDDER I ORDERED DEVELOPED AN ELECTRICAL FAULT AFTER ONLY BEING USED TWICE AND THE PROMISED REPLACEMENT NEVER MATERIALISED AND WHEN EVENTUALLY ASKED FOR A REFUND TO WHICH THEY AGREED WENT VERY QUIET. THIS EVENTUALLY CAME VIA ORIGINAL ORGANICS WHO WERE NOT THE REAL CULPRITS”

Helpful Report

Hi Ernest, Thanks for your order and apologies to hear what's happened. I'm glad to hear you received the refund okay but I must apologise for what's happened. We have looked into this with Charles Bentley and some additional processes have been put in place to ensure this doesn't happen again. If you have any questions, please feel free to contact us and we'll be happy to assist. Kind regards, Original Organics,

“slow service, slow delivery and product came with poor instructions.”

Helpful Report

Hi Matthew, Thanks for contacting us and apologies to hear you're not 100% satisfied. Please bare in mind that due to social distancing, there are delays with the courier service which will mean your order may take a little longer to arrive. If you would like any help with your product, please do not hesitate to contact us and we'll be happy to help. Thanks, Original Organics,

“It was a long wait but well worth it”

Helpful Report

“Excellent product/s, swiftly sent, and well-packaged: thank you.”

Helpful Report

“Nice products, delivery took a bit long ( I assume that is an issue with the parcel delivery company, not original organics), but we are satisfied with the products we ordered.”

Helpful Report

“Great reliable service”

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“Very good product, very expensive carriage.”

Helpful Report

“Delivery has been a complete shambles- still awaiting the goods so can’t comment on quality!”

Helpful Report

Hi, Thanks for contacting us and apologies to hear what's happened. I've just been informed you've been contacted today and delivery will take place this coming Monday. Let me apologise once again and please be assured we've been working as hard as possible to get this order to you as quick as we can. Unfortunately social distancing and issues across the world have caused delays which were unavoidable. Kind regards, Original Organics,

“Due to Corona Virus my order was delayed , and throughout, the Staff were very Helpful . When my order was Despatched it was very fast in Arriving. I am pleased with my Purchase and thank the Staff once again for their Service.”