Original Organics Reviews

4.2 Rating 1,189 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was quick service and same item on the we ..Happy with that !”

Helpful Report

“I purchased a large storage container which was a good size, but the lid is not very strong - any weight on top compresses the soft, flexible plastic. Item arrived safely, but could have been despatched and delivered in better time. I would recommend the seller as my order was delivered safely and I encountered no problems with my transaction.”

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“Great product, exactly what I needed to support my water butt. Prompt delivery and accurate delivery information.”

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“Great selection of products and at a competitive price. I dropped a star because the delivery was a lot longer than I thought it would be. Only dispatched a week after purchase. But this could be due to COVID, not sure.”

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“I ordered the shed back in April, and was told there would be a delay due to Covid, fine this delay went on for four months I was fed up chasing it, they should not have taken the order if it could not be fulfilled, it was finally delivered by a firm in Crewe which is only an hour away from us, and the firm told me they had been delivering throughout the lock down, so would I buy from this firm again, most certainly not, would I recommend it most certainly not.”

Helpful Report

Hi Dorothy, Thanks for contacting us and apologies to hear you're not happy. Please understand in April and the months after this, we were dealing with a very difficult situation in regards to lockdown so the delivery of sheds was not possible. As sheds require more than 1 person to deliver, any company delivering sheds during this time were going against government social distancing regulations. I do deeply apologise for what has happened though and hope you can understand the very difficult situation we were in. if you require any assistance or help, please do not hesitate to contact us. Kind regards, Original Organics,

“I'm extremely disappointed in my purchase of tiger worms. I put them in a properly cleaned wormery and there are just a few sluggish worms left. I've used this wormery for several years and had to renew the worms only once before. When I got this email I was about to contact you to give you this information. Buying the worms from Original Organics has been a waste of money for me and I think my money should be refunded. Thank you. Ena O'Donovan”

Helpful Report

Hi Ena, Thanks for contacting us and apologies to hear what has happened. We sell hundreds of packs of tiger worms per month with no issues at all but please don't worry, we will do all we can to help make the situation right. if you'd like to contact us, our wormery expert should be on hand to offer any advise or help you require. We can also offer you a full refund as a gesture of goodwill or send out another bag of worms free of charge. Please contact us to confirm which you'd require. Hope that helps. Kind regards, Original Organics,

“Product fantastic but service appalling, repeatedly lied to by staff regarding delivery delays, when I finally spoke to someone who researched my order properly it hadn’t even been processed and arrived 2 days later.”

Helpful Report

Hi Mario, Thanks for your feedback and apologies to hear the issues you've encountered. We understand there was a mix up with the delivery of this order which we must apologise for. We're glad to hear your enjoying the product and please let us know if you need any further assistance. Kind regards, Original Organics,

“Order was for some new worms for my existing wormery. They appeared to be in good condition on arrival and have been very active.”

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“We are perfectly happy with the hay soaker, it’s brill but the stand that is supplied is not fit for purpose. The stand is basically a plastic step that the hay soaker is precariously balances on.”

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“Delivery was quick, have planted a few seeds so far and just waiting for them to start”

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“Purchased a 150 litre water butt from Original Organics. Excellent product exactly as described on the website. Arrived promptly. Would recommend this product. Easy to set up with predrilled holes for taps.”

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“Excellent.”

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“Excellent service and communications in these dire of times. Excellent delivery. Would highly recommend Original Organics”

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“I have ordered several items from Original Organics and each has been delivered within the stated delivery time and as described. A happy gardener.”

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“Thank you for prompt delivery . My worms are thriving and I will happily do further business with your company”

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“Arrived quickly despite challenging times for home delivery when we ordered, and a great product!”

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“They were easy to install and work efficiently. Also look good and compact.”

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“Pleased with the wormer I ordered the worms a week later they were in transit for five days in very hot weather do too the stress they had on there journey they only survived a few days. I’m waiting for replacement hopefully they will arrive in 48 hours”