Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We installed 2 x 200ltr water collection butts on both sides of the house. The standard water diverter unit supplied with the butts has proved to be totally inadequate. They are continually full to overflowing with rubbish from the roof and subsequently need to be cleared regularly. With fixed downpipes this is a nightmare all the fittings have to be taken apart and cleaned before being reassembled again - involving both ladders and screwdrivers and more importantly considerably time. These units are brilliant - once fitted it takes literally 30 secs to clean the filter - absolutely amazing. Would highly recommend.”

Helpful Report

“Even though there were difficulties with the courier, their communication was extremely good. I was kept informed at all times as to what was happening and when the product would be despatched and arrive. When it did arrive - not all that late, to be honest - it was just what I had expected and of excellent quality”

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“Had a query with the assembly of a product, then the manager called me back as promised and was most helpful. Thank you”

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“The item is as described and arrived on time. I have set it up and am looking forward to using the wormery.”

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“Easy to use site, delivery speed very, very good. Would recommend to friends/family.”

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“Good looking water butt at a reasonable price”

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“We ordered two compost bins which were damaged on arrival. we got in touch with gutter mate who replaced them immediately. very very pleased with the service and the quality of the goods.”

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“Prompt delivery of the required equipment.”

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“I am happy with the product. It seems to be good quality. When I purchased online pop-ups kept disturbing the purchase and it took a long time to confirm the pruchase. My debit card details went onto one of the pop-up sites and the debit card was hacked as a result. The purchase was confirmed via email but I was not informed that it would take longer to supply the item as it was posted from the manufacturer directly. I rang your helpdesk and the ladies were very friendly and explained things. This was a very good experience. I can't fit the item as yet, as the hose supplied is too short and the hoses you offer online are still a little to short for my purpose. I find it difficult to get a right size hose local. I would like to order another one or two products, but the online purchase is not trustable. I will wait until I get the one I have working and I am thinking of ringing the helpdesk direct to order.”

Helpful Report

“While the product itself is of good quality & functioning well; the customer service via email is absymal. None of my emails were answered at all. I had to phone Gutter Mate to chase for any sort of answer (non-delivery of product & no reason given) a couple of times. On the phone the staff were friendly, helpful and accurate. But really, emails should be responded to in the same manner, not ignored completely. In summary - good products; ropey customer service.”

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“couldn't be bothered to communicate when item was out of stock, no delivery date and ignored email to cancel purchase. wouldn't shop here again if my life depended on it!!!!”

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“It fits and does the job perfectly”

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“The company are slow to respond if the item isn't in stock. The website didn't flag up an issue and it was only when I rang up because the worm farm was taking ages to arrive that I was told they had sold out in the colour I had ordered. If I hadn't rung I might still be waiting. In the event I asked about other choices and chose a bright yellow one of the two colours remaining, again I had to ask about this option. Happy with the item now it's here.”

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“Good product which looks great, delivered quickly.”

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“Ordered product and then wondered why I hadn't received it. Several emails later was informed the colour I wanted was out of stock although this information wasn't on the website. Requested an alternate colour and several emails later was told it would be dispatched. Roughly one month from original order. Admin not up to scratch sorry. Product also could do with modifications.”

Helpful Report

“The stand kit that you sent me with my water butt did not have the top clips to keep it together. I emailed you to ask you to send them to me but have not had the courtesy of a reply. I would be grateful if you could respond quickly as a result of this review. John McColl Field House, Middle Woodford, Salisbury, Wilts, SP4 6NW. Thank you.”

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“Delivered quickly. easy to install”

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“Got my new Guttermate finally fixed on Monday this week in view of the weather forecast over the weekend. It hasn't stopped raining since, and the new 600 litre tank was filled overnight. Moss out of the gutter was caught in the filter, so well done. Thank you.”

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“Very efficient way to save water and divert to water butt”

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“It took over a month for my order to arrive, with almost no communication, explanation, response or apology from the sellers end. It took the threat of getting a refund through VISA for anything to be done. Possibly the worst online shopping experience I've ever had. I will never purchase anything from you or your Irish supplier again.”

Helpful Report

Original Organics is rated 4.2 based on 1,181 reviews