Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,180 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order. Very quick delivery. The bag containing the worms was split slightly but they seemed unharmed. I was a bit disappointed by the number of worms the package contained.”

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“The lid of the composter doesn't engage properly, as it blew off in the wind.”

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“If you don't deal with this company start dealing with them. Customer service fabulous and great products at reasonable prices.”

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“Good quality water butt. Glad I had a handyman to install it. Disappointing that I did not get better info on date and time I’d delivery”

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“Received my order in right time and in good order”

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“I haven't had the Bokashi bins long enough to comment on their effectiveness but I can comment on the company. I found the attachments which secured the lids very difficult for me to operate. I wrote to Original Organics and within days they sent me alternatives which work perfectly. Very impressed.”

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“I ordered a 200L waterbutt. I was expecting it to arrive 2 weeks after purchase and it arrived 5 days (3 working days) later. Fantastic value. I would happily buy from them again.”

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“Great service. Thank you”

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“Minimal packaging. Would be better if it was not plastic and something more environmentally friendly.”

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“Aerobin 400. Easy to order, email confirmation received almost straight away. I was a bit perturbed when it said the compost bin would be sent out within 28 days, but then I received an email to say that it was coming 2 days after my order, so I was chuffed at that. All in all a very good service, unlike Amazon. Thank you”

Original Organics 5 star review on 16th September 2022

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“Great quality. Good price. Efficient despatch”

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“We were very pleased with the look of our water butt but had a few problems with connecting it to the down pipe. The instructions were more suited to North American rain water installation. The overflow pipe would not be able to cope with the amount of water from a typical UK down pipe. Also the threads at the top of the butt hadn’t been formed probably making it impossible to screw in the fittings supplied.”

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“Very pleased with water butt kit and with the service I received. There was a supply problem and the company were quick to contact me and issue an immediate refund. When I saw they were back in stock I didn’t hesitate to re-order and it was delivered in no time at all.”

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“I ordered a replacement tap and some coir matting for my wormery and received a bag of worms! I emailed immediately but 2 weeks later have received no reply. Other than that the company seems great 😉”

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Hi Amanda, Sincerest apologies that you received a packet of worms instead of the coir mat. I have checked our system and I cannot find any email that was sent in around that time. If you could please drop us an email at cs@gm8group.com and we can sort this out for you as soon as possible. Kind regards, Original Organics.

“Even though I ordered from ".ie" page and paid in EUR, I was charged VAT despite the expensive shipping fee.I also waited fairly long for this to ship.”

Helpful Report

Hi Natasa, We are a UK based company and this is stated on our ie website also. Sincerest apologies for the delay in shipping, but due to Royal Mail strikes, it has caused a longer delay on delivery times. Kind regards, Original Organics.

“Very pleased with the service”

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“My worms did not survive. Did everything step by step but its a week now and i cant find a single worm, totally disheartened”

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Hi Vidya, This doesn't sound like our fault but we do apologise that your worms have escaped. We do advise contacting the customer support team - cs@gm8group.com with pictures of your setup. We ask this so, we can help see if there's anything not quite right that we can spot and help out. If this issue has been resolved now, please can you consider amending your current review? Kind regards, Olly - Original Organics

“Purchased the slimline oak water butt 110 ltr product. You can ask 2 things of a water butt, 1 that it hold water and secondly that the plastic mouldings and materials are of good quality. Unfortunately this product failed on both counts. The 2 pieces of the semi circular base barely fitted together and are still out of alignment, secondly the screw thread of the butt where the tap fits is not clean, almost as if this has been tried before, unthreaded and as a result the tap fits poorly and water drips from the tap around the hole rendering the product useless. The moulding generally has loose pieces of plastic training from where it has been moulded. There are products on the market which are considerably cheaper but I decided to "invest" in what I thought to be a better quality of product.”

Helpful Report

Hi Alice, We do apologise for your issue. We do ask, before leaving a review, please can you contact us so we can resolve your issue... If you already have and this issue was resolved, please can you take the time to amend this current review? Kindest regards, Olly - Original Organics

“Arrived promptly and we’ll wrapped. Excellent produce with top quality accessories & small touches such as including PTFE tape we’re much appreciated. Would highly recommend.”

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“Good price and fast delivery. All good when arrived.”

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Original Organics is rated 4.2 based on 1,180 reviews