Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Item not in stock but no communication. Waited weeks and after some emails finally had a response. Not good enough.”

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“The tap has been improved from the earlier design.”

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“A very good website. The water butt was delivered within a few days. Well packed and absolutely no problems.”

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“Straightforward to assemble, immediately easy enough to use, perfect!”

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“After contacting them about non delivery of item from 3rd party, it arrived very promptly.”

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“Last year I ordered a product that was not delivered. This year I ordered a product that was delivered with a broken lid. I contacted the company to replace the lid but received no reply and no lid.”

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“Very pleased with my water butt. Looks very classy and fits it well in my garden. Excellent service too.”

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“It was most likely not your fault but I ordered a "Tiger Wormery" from Organics and it did not arrive. You took payment from my account immediately but I got no explanation. After almost 3 months, I received 2 wormeries. Organics did not explain that they had sub-contracted the order to you, and I heard nothing.”

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“The tap supplied with the water butt was not fit for purpose. It had too fine a thread and was far too easily cross-threaded after which it was impossible to tighten it up sufficiently to form a seal. I e-mailed customer service asking for a replacement but received no reply - not even an acknowledgement. I bought a much better one from Wickes for £3.99, but I should not have had to do this.”

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“I have NOT purchased anything and they are spamming me about a torch. I have clicked the unsubscribe button several times to no avail, admittingly, I did not subscribe in the first place.”

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“Excellent instructions on how to fit and even printed out on just one page!”

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“Always efficient service and quality products”

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“Goods never received. Took weeks & weeks to respond. Issue still outstanding after 3 months. Absolutely useless. Save your time & money and go elsewhere.”

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“I ordered an item a month ago, and that same afternoon emailed to cancel. I received no acknowledgement of this cancellation, despite sending several emails requesting this. The product was not delivered, but I was still charged for it. To date, no-one has been in touch with me. This is very poor customer service and I still require a refund.”

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“The product is good although the colour is nothing like the photo. Delivery was late. I had to chase. I've asked for a copy of the invoice multiple times and still waiting.”

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“Still waiting and no communication from seller that goes under several names. AVOID”

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“i received a tap fitting with a barrel shaped water but The tap is a poor match with that particular butt. I wrote to you to suggest an alternative tap would be more suitable. an email requesting photos was requested and replied to. Since then. No further response. Absolutely shit customer service”

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“These oak effect barrel water butts look great in our back garden . They are well made and realistic ,if something like these water butts wasn't available we probably wouldn't have bothered”

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“It is very good produch it wqs all ok to fit got two buts it is fine”

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“Horrible order delay. Been waiting 9 weeks, still no order delivery. Bad communications. Never answer the phone on UK or Ireland numbers. Slow to none email responses, that do not answer the question, refering to a product I did not order. Frustrated as the product looks great. Why is it complicated?”

Helpful Report

Original Organics is rated 4.2 based on 1,181 reviews