Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.21

4.2 Rating 1,173 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,173 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Original Organics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fantastic service, bought just what I needed at bargain price”

Helpful Report

“Interestingly, the plastic tap for my wormery arrived with four small bolts and wing nuts.”

Helpful Report

“I have had a tiger wormery from this company for around 7 years, sadly this year the plastic started to perish so i asked for a new one for Christmas and got the deluxe 4 tray model. So impressed with it and the changes to the design since i last had one. Really easy to set up and looks nice enough to keep in my kitchen over winter. Would have liked some paper instructions as QR codes dont work on my phone, but i managed to download some on internet and i supposr its better for the environment”

Helpful Report

“Composters as described and delivered promptly. Yet to see how it works but fingers crossed.”

Helpful Report

“I bought a bin and some compostable bags. Both are super, but don't seem to be designed to go together. I did manage to stretch a bag to fit the bin but it is very taut.”

Helpful Report

“Excellent service product delivered as expected very promptly. Would suggest you give customers the option to select no packing, putting a large compost bin made of recycled plastic into a huge cardboard box seems a bit daft.”

Helpful Report

hi Alan thank you for the review, we've took your comment on board and appreciate it, however at present we are unable to ship this with our courier unboxed kind regards Stephen @ Original Organics

“Received within time limit could not see how many worms were sent ?”

Helpful Report

hi Colin thank you for the review, typically in a 250g bag there should be between 50 and 70 worms in there let us know on cs@gm8group.com if there is a discrepancy on that and we'll find a solution kind regards Stephen @ Original Organics

“It still hasn't arrived!”

Helpful Report

hi Roland sorry to hear this hasn't arrived yet, please can you reach out to us on cs@gm8group.com and we can look in to that for you kind regards Stephen @ Original Organics

“Compost bin - arrived next day after order. All seems good!!”

Helpful Report

Hi! Thank you so much for taking the time to leave a review, it really helps our customers accurately understand our products and service as a business. Cheers, C.S

“Ordered and delivered in 3 days couldn't have asked for better service. Product ordered was spot on.”

Helpful Report

Hey, thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

“I foolish though this shop was based in Ireland. Well when the Web address ends with ie. Anyway the worms came from the UK and I had to pay over €6 at my post office to get them delivered, I don't order anything from the UK since Brexit, they became very expensive worms. I ordered 250g of tiger worms. I recieved approx 50 to 60 worms, was very dispointed I thought I would have recieved 100 to 200 worms. The worms have settled in fine and look very healthy. Beware if your living in Europe, you'll get caught for customs and at the end of the day you'll have very little to show for it. Unhappy customer”

Helpful Report

hi Marie I'm very sorry to hear this happened, there shouldn't be any customs fees to pay, please reach out to cs@gm8group.com and we'll see what we can do the 250g is the weight of the worms and the soil they travel in for their comfort kind regards

“I bought the little bird house feeder it's really good quality & very pretty 👍”

Helpful Report

hi Christine thank you for the lovely review, glad you love it and get a lot of enjoyment from it kind regards Stephen @ Original Organics

“The compost bin is a good size and just what I wanted, however the lid does not stay shut.”

Helpful Report

hello Sue sorry to hear this, this isn't what we come to expect from our products, please email cs@gm8group.com and allow us to try and rectify this for you kind regards Stephen @ Original Organics

“Ceramics bird feeder - exactly as described- jolly, seems good quality, functional, nicely presented in nice box and very well /safely packaged. Impressed and pleased with purchase.”

Helpful Report

hi Alison Thank you for reviewing our product, it really helps others understand what they are buying from a real person with first-hand experience kind regards Stephen @ Original Organics

“Great service lovely tone of voice in the instructions, thank you!”

Helpful Report

hi Donna thank you for your positive review, glad to hear everything is set up well and as expected kind regards Stephen @ Original Organics

“Tiger worms arrived in healthy condition, inside a suitable box containing cushioning material for their safety. Perfect.”

Helpful Report

Wow James what a great review! Get in touch with us at cs@gm8group.com and we'd love to provide you with 5% off your next order kind regards Stephen @ Original Organics

“Products well described. Tubing sold by the metre meant I could buy what I needed. Arrived promptly.”

Helpful Report

hi Miriam thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! kind regards Stephen @ Original Organics

“Very happy. Really prompt delivery and great communication from Original Organics. Going to wait for spring to assemble but I think it’ll look lovely.”

Helpful Report

Hi Sharron Thank you for this kind review Kind regards Jess @ Original Organics

“One of my best buying experiences. Most helpful when a first order was misdelivered - how good to speak to real person! It was kind to send a replacement as an urgent delivery. Both that and a later purchase arrived most promptly, well but not overpacked and in good order. A happy customer.”

Helpful Report

hi Elizabeth wow what review, thank you for letting us know, great to hear such a positive experience kind regards Stephen @ Water Butts Direct

“Delivery great. Not used any yet”

Helpful Report

Good morning Tony Thank you for taking the time to complete the review Kind regards Jess @ Original Organics

Original Organics is rated 4.2 based on 1,173 reviews