Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,180 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service. Good selection of products and I am very pleased with the water butt and connector kit that I ordered. Has already proved very useful.”

Helpful Report

“Goods arrived promptly and well packed. Would recommend to a friend.”

Helpful Report

“I hesitated ordering a gutter mate during the covid shut down but eventually took the plunge and although I was expecting a bit of a delay on delivery the product arrived with in 7 days. It was as expected but had to look on line to find fitting instructions but was otherwise easy to fit. I purchased the gutter mate as I found the leaf guard in my gutter was frequently getting blocked by moss and I wanted something within reach to catch the moss which the gutter mate does, my only gripe was on receiving an e mail 3 weeks later saying that my purchase had just been dispatched but I presumed this was the computerised system catching up as the workers returned”

Helpful Report

Hi, Thanks for your feedback. Apologies for the delay in receiving your confirmation email - unfortunately there was an error in the system that caused this delay. If you require any additional help with your Gutter Mate - please do not hesitate to contact us and one of our helpful customer support team members will assist. Thanks, Original Organics,

“It was hard to get in contact when the item was delayed (not unexpected) but did eventually arrive. The item (replacement wormery container) WAS NOT of the same standard as the original”

Helpful Report

Hi, Apologies to hear you're not happy with your purchase. If you'd like to contact our customer support - we can look into this for you. Apologies once again for any inconvenience caused. Kind regards, Original Organics,

“I purchased a seed feeder which was supposed to prevent corvids and squirrels from getting to the seeds. The feeder arrived very promptly so I have nothing but praise for the company. I do have some reservations however about the design of the feeder. It does not prevent magpies from reaching the seed. I needed to fix rectangles of steel mesh on the outside frame opposite the feeding points to keep these corvids from reaching the seeds. I also had to bend and reverse the metal from which the feeder hangs in order to prevent squirrels from removing the lid. If anyone actually reads this perhaps it may result in a design change to allow future customers to improve the ratings.”

Helpful Report

Hi, Thanks for your feedback on the design of this product. I will be sure to pass this across to our product development team to look into further. Kind regards, Original Organics,

“Delighted with our new Noblesse water butt. The rectangular shape fits back neatly against the wall and the sandstone colour blends in. We needed more capacity and it is full after recent rain.”

Helpful Report

“I do not know for what product you require a review. The email linking to this survey does not say. What was the purchase, when was it made and from whom?”

Helpful Report

Hi David, If you'd like to contact us through 'cs@gm8group.com' - we can look into this for you. Thanks, Original Organics,

“Their customer service was atrocious even allowing for Covid 19 restrictions. I couldn't leave a telephone message instead I was directed to the customer service email. I left two e mail messages, neither of which was answered. I have never dealt with a UK based company that provided non-existent customer service. The product, a gutter mate diverter with diverter and filter is, in my opinion, a flawed design, certainly for my purpose. The top of the diverter unit is open to the elements, there is no form of cover to prevent moss and leaves falling straight into the filter basket. The body design acts as a funnel to channel leaves and moss into the diverter for the basket to fill up with detritus. Every other brand of diverter I have used in the past has had a top cover with cut out markings for the different diameter of downpipe. In my opinion the items are not fit for my purpose. The only way I will be able to use these diverters is to make a top, one for each of the three diverters I purchased, or return them. I echo some of the critical comments left by other disillusioned customers. In principle, the idea of the removable basket is a good one but the designer clearly hasn't considered users who live directly under trees. Why don't you make a Mark Two version, then you will have a design that outclasses your competitors. As it is you have a flawed design that merely outprices your competitors”

Helpful Report

Hi Neil, Apologies to hear you're not 100% satisfied with your experience with us. Please understand we've had to put social distancing measures in place which did affect the amount of staff who were available on the phones - this was to ensure all our staff were kept safe and followed the governments advise. We have sold thousands of the Gutter Mates without issue but if you'd like to contact our customer support - you can do so via : cs@gm8group.com Thanks for your feedback also - I'll ensure it's passed on to our product development team. Thanks, Original Organics,

“Order for 2 gutter mates arrived promptly and very pleased with product. Unfortunately second order for water butt not arrived after 3 weeks and no information.”

Helpful Report

“Absolutely stunning underwear, pure quality and lovely packaging which is very eco friendly!”

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“I ordered a Wormery in May, during this present covid crisis, and although there were some delivery issues, this was eventually kindly sorted out with several emails from Daniel Baker, who was extremely helpful. I only gave a 4 star because I could not get through on the phone,and from memory, (as I have had to do a few online orders!)the message was not very clear, that I would get a reply.On the whole Well Done!”

Helpful Report

“The water butt arrived quickly but where is my hot composter? Still waiting after several weeks, and they have taken payment for both. Very disappointed with the service and lack of information.”

Helpful Report

Hi, Thanks for your order. As for the hot composter, as the product page stated it was a pre-order so the product is not ready to ship out yet. You should of also received an email confirming this. If you have any further questions - please contact us via email and a customer service member will be happy to assist : cs@gm8group.com Thanks, Original Organics,

“Our hay soaker has split on both sides so the water doesn't stay in. I tried to call/ email etc but no one has got back to me. A shame!”

Helpful Report

Hi Emma, Apologies to hear you're not 100% satisfied with your order. Our email system has had issues and we have had to reduce the amount of customer service members available on the phone due to social distancing measures. Please email Daniel on the following email and he'll be more than happy to help : daniel@gm8group.com Thanks, Original Organics,

“I bought water butt accessories having bought from another company and getting the wrong item! The two things I ordered came very quickly and were just what I wanted. Great service. I would recommend this company.”

Helpful Report

“Excellent service and product”

Helpful Report

Hi, Many thanks for the positive feedback - if you have any further questions, please do not hesitate to contact us. Kind regards, Original Organics,

“I placed the order for a composter on the 19th April. Received no confirmation and despite numerous emails never received a response on expected delivery. I ordered another from a different supplier. The composter from Original Organics then arrived 21st May, i have sent emails to arrange a return but no reply received. While I appreciate the current crisis is challenging for all retailers I would still expect communications.”

Helpful Report

Hi Nigel, Apologies to hear you're not 100% satisfied with your order. We had had an issue with our email service which has caused emails to be delayed and the availability of our phone lines have had to be reduced due to social distancing and following strict government measures. If you'd like to contact our customer support team directly on the following email - they will be more than happy to help you - cs@gm8group.com Many thanks, Original Organics,

“Ordered water butts, all 3 damaged. Agreed to keep them with option to get replaced if any failed. Very difficult getting a timely response. I ordered another 4. Was advised they were inspected prior to despatch. One of the 4 was damaged yet all boxes in perfect condition so not damaged in transit. Very disappointing. Considering the first experience I would have expected no issues second time around. Awaiting resolution.”

Helpful Report

Hi Alan, Apologies to hear you're not 100% satisfied with your order. I've been informed you are indirect contact with my colleagues so this issue should be resolved very soon. Apologies for the inconvenience caused and please understand we will do all we can to make things right. Thanks, Original Organics,

“Compost bin arrived broken. I managed to get it put together, but it's a poor product, as the plastic seems extremely brittle. I would not recommend.”

Helpful Report

Hi Sarah, Apologies to hear you're not 100% satisfied with your order. Unfortunately at times the products can get damaged during delivery but we will of course do all we can to make this situation right. If you'd like to contact our customer support team, they will be able to offer you a partial refund of £10. Please contact our Customer Support Member David on the following email : daniel@gm8group.com Thanks, Original Organics,

“Quick delivery of a much needed water but. Good quality and fair price”

Helpful Report

“New worms, coir compost brick, lime and instructions arrived promptly and with clear instructions. It took the worms a good week to get active and a few appear have died on the way.”

Helpful Report

Original Organics is rated 4.2 based on 1,180 reviews