Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,189 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Ordered worms for my wormery. They arrived quickly & the worms are doing a fantastic job. Thanks. Will definitely use your service again.”

Helpful Report

Hi Bradley, Many thanks for the positive feedback - great to hear the worms are getting on well and working hard :) Look forward to dealing with you again in the future. Kind regards, Original Organics,

“Very good purchase ideal for the space I wanted to use in”

Helpful Report

Hi Barry, Many thanks for the positive feedback - great to hear you're getting on well with your product :) Kind regards, Original Organics,

“I bought a ‘child’s’ basketball frame and net. It looked ok on the website but when I received it I found it to be of very poor quality. Very small and flimsy. Would not stay upright unless anchored with two house bricks. Very disappointed.”

Helpful Report

Hi Ken, Apologies to hear you're not 100% satisfied with your order. I've been informed that there may of been an issue with this product so if you contact our customer service team via cs@gm8group.com - they will ahead and process a refund for you. Apologies for the inconvenience caused but don't worry - we will put this right. Thanks, Original Organics,

“Order came complete , very well packed and in good time, despite lockdown. Would order again when needed and recommend.”

Helpful Report

Hi Ann, Many thanks for the positive feedback - great to hear your product arrived fast and please let us know if you need any additional help :) Kind regards, Original Organics,

“I bought a compost bin which was perfect for the job. Easy to put together, arrived promptly and was exactly as described. Thank you. I now have somewhere to put grass cuttings and food waste. Braw!”

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“Composter base arrived promptly and was exactly as described.”

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“Needed another water butt to feed our small but always growing veg. plot. Original Organics supplied just what I needed at a good price very quickly during this difficult lock down period would certainly use again. Many thanks. Jerry”

Helpful Report

“All perfect and will be ordering soon again”

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“Easy to order site and prompt delivery”

Helpful Report

Hi, Many thanks for the positive feedback - let us know if you have any questions or need any further assistance :) Kind regards, Original Organics,

“Well done, my tiger worms arrived in excellent time and condition. Many Thanks.”

Helpful Report

Hi Ann, Many thanks for the positive feedback and it's great to hear your worms arrived safely :) Kind regards, Original Organics,

“Excellent service. Good selection of products and I am very pleased with the water butt and connector kit that I ordered. Has already proved very useful.”

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“Goods arrived promptly and well packed. Would recommend to a friend.”

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“I hesitated ordering a gutter mate during the covid shut down but eventually took the plunge and although I was expecting a bit of a delay on delivery the product arrived with in 7 days. It was as expected but had to look on line to find fitting instructions but was otherwise easy to fit. I purchased the gutter mate as I found the leaf guard in my gutter was frequently getting blocked by moss and I wanted something within reach to catch the moss which the gutter mate does, my only gripe was on receiving an e mail 3 weeks later saying that my purchase had just been dispatched but I presumed this was the computerised system catching up as the workers returned”

Helpful Report

Hi, Thanks for your feedback. Apologies for the delay in receiving your confirmation email - unfortunately there was an error in the system that caused this delay. If you require any additional help with your Gutter Mate - please do not hesitate to contact us and one of our helpful customer support team members will assist. Thanks, Original Organics,

“It was hard to get in contact when the item was delayed (not unexpected) but did eventually arrive. The item (replacement wormery container) WAS NOT of the same standard as the original”

Helpful Report

Hi, Apologies to hear you're not happy with your purchase. If you'd like to contact our customer support - we can look into this for you. Apologies once again for any inconvenience caused. Kind regards, Original Organics,

“I purchased a seed feeder which was supposed to prevent corvids and squirrels from getting to the seeds. The feeder arrived very promptly so I have nothing but praise for the company. I do have some reservations however about the design of the feeder. It does not prevent magpies from reaching the seed. I needed to fix rectangles of steel mesh on the outside frame opposite the feeding points to keep these corvids from reaching the seeds. I also had to bend and reverse the metal from which the feeder hangs in order to prevent squirrels from removing the lid. If anyone actually reads this perhaps it may result in a design change to allow future customers to improve the ratings.”

Helpful Report

Hi, Thanks for your feedback on the design of this product. I will be sure to pass this across to our product development team to look into further. Kind regards, Original Organics,

“Delighted with our new Noblesse water butt. The rectangular shape fits back neatly against the wall and the sandstone colour blends in. We needed more capacity and it is full after recent rain.”

Helpful Report

“I do not know for what product you require a review. The email linking to this survey does not say. What was the purchase, when was it made and from whom?”

Helpful Report

Hi David, If you'd like to contact us through 'cs@gm8group.com' - we can look into this for you. Thanks, Original Organics,

“Their customer service was atrocious even allowing for Covid 19 restrictions. I couldn't leave a telephone message instead I was directed to the customer service email. I left two e mail messages, neither of which was answered. I have never dealt with a UK based company that provided non-existent customer service. The product, a gutter mate diverter with diverter and filter is, in my opinion, a flawed design, certainly for my purpose. The top of the diverter unit is open to the elements, there is no form of cover to prevent moss and leaves falling straight into the filter basket. The body design acts as a funnel to channel leaves and moss into the diverter for the basket to fill up with detritus. Every other brand of diverter I have used in the past has had a top cover with cut out markings for the different diameter of downpipe. In my opinion the items are not fit for my purpose. The only way I will be able to use these diverters is to make a top, one for each of the three diverters I purchased, or return them. I echo some of the critical comments left by other disillusioned customers. In principle, the idea of the removable basket is a good one but the designer clearly hasn't considered users who live directly under trees. Why don't you make a Mark Two version, then you will have a design that outclasses your competitors. As it is you have a flawed design that merely outprices your competitors”

Helpful Report

Hi Neil, Apologies to hear you're not 100% satisfied with your experience with us. Please understand we've had to put social distancing measures in place which did affect the amount of staff who were available on the phones - this was to ensure all our staff were kept safe and followed the governments advise. We have sold thousands of the Gutter Mates without issue but if you'd like to contact our customer support - you can do so via : cs@gm8group.com Thanks for your feedback also - I'll ensure it's passed on to our product development team. Thanks, Original Organics,

“Order for 2 gutter mates arrived promptly and very pleased with product. Unfortunately second order for water butt not arrived after 3 weeks and no information.”

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“Absolutely stunning underwear, pure quality and lovely packaging which is very eco friendly!”

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Original Organics is rated 4.2 based on 1,189 reviews