Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,180 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very speedy delivery”

Helpful Report

“You don’t actually sell the item I ordered. You delivered a different item full of holes that had to be returned at great inconvenience. You are complete time wasters”

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“Fabulous planter - fabulous price delivered quickly and the driver was GREAT- he needs a gold star”

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“Excellent delivery service of our water butt. Unfortunately after installing and experiencing rain that came above the tap it was found to be defective and leaking. Despite several emails including photos to the company I have had no response at all. Absolutely not fit for purpose, very disappointing.”

Helpful Report

Hi Susan, Many thanks for your order and I'm sorry to hear your unsatisfied. Apologies you have not been able to contact us via email - unfortunately we have had issues with our email provider which has meant we haven't received all customer emails. This is working now so if you'd like to contact us via email or phone, we will look into getting this resolved immediately. Kind regards, Original Organics,

“Good quality items at competitive prices with prompt delivery. Very satisfactory.”

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“Items as described and excellent delivery time”

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Hi, Many thanks for the positive feedback - great to hear you're getting on well with your product :) Kind regards, Original Organics,

“Great service, water butt arrived fairly quickly, looks great and is good quality holds plenty of water and plants are thriving in the planter. We just replaced the brass tap for a chrome one.”

Original Organics 5 star review on 18th June 2020

Helpful Report

Hi Sally, Many thanks for the positive feedback and for the photo - it's always great to see our customers using the products we provide :) Kind regards, Original Organics,

“The composting box, (900litre size purchased) was well packed and is easy to assemble. It isn't an 'eyesore' in the garden and holds a good amount for our size of garden. You could go the whole way and purchase 2 so one can be filled as the other is left to compost. This could also make it easier when the compost is turned. We have also made a silo from old pallets to hold clippings which we add to the compost if needed.”

Helpful Report

Hi, Many thanks for the positive feedback and for the great suggestion of using 2 to make the composting process that bit easier. Thanks, Original Organics,

“We ordered a water butt. Our order was promptly processed and the water butt delivered quickly and efficiently.”

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“Pleased with the item. Substantial. Would recommend.”

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Hi Ann, Many thanks for the positive feedback - great to hear you're getting on well with your product :) Kind regards, Original Organics,

“Ordered worms for my wormery. They arrived quickly & the worms are doing a fantastic job. Thanks. Will definitely use your service again.”

Helpful Report

Hi Bradley, Many thanks for the positive feedback - great to hear the worms are getting on well and working hard :) Look forward to dealing with you again in the future. Kind regards, Original Organics,

“Very good purchase ideal for the space I wanted to use in”

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Hi Barry, Many thanks for the positive feedback - great to hear you're getting on well with your product :) Kind regards, Original Organics,

“I bought a ‘child’s’ basketball frame and net. It looked ok on the website but when I received it I found it to be of very poor quality. Very small and flimsy. Would not stay upright unless anchored with two house bricks. Very disappointed.”

Helpful Report

Hi Ken, Apologies to hear you're not 100% satisfied with your order. I've been informed that there may of been an issue with this product so if you contact our customer service team via cs@gm8group.com - they will ahead and process a refund for you. Apologies for the inconvenience caused but don't worry - we will put this right. Thanks, Original Organics,

“Order came complete , very well packed and in good time, despite lockdown. Would order again when needed and recommend.”

Helpful Report

Hi Ann, Many thanks for the positive feedback - great to hear your product arrived fast and please let us know if you need any additional help :) Kind regards, Original Organics,

“I bought a compost bin which was perfect for the job. Easy to put together, arrived promptly and was exactly as described. Thank you. I now have somewhere to put grass cuttings and food waste. Braw!”

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“Composter base arrived promptly and was exactly as described.”

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“Needed another water butt to feed our small but always growing veg. plot. Original Organics supplied just what I needed at a good price very quickly during this difficult lock down period would certainly use again. Many thanks. Jerry”

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“All perfect and will be ordering soon again”

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“Easy to order site and prompt delivery”

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Hi, Many thanks for the positive feedback - let us know if you have any questions or need any further assistance :) Kind regards, Original Organics,

“Well done, my tiger worms arrived in excellent time and condition. Many Thanks.”

Helpful Report

Hi Ann, Many thanks for the positive feedback and it's great to hear your worms arrived safely :) Kind regards, Original Organics,

Original Organics is rated 4.2 based on 1,180 reviews