Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“while the compost bin is great even if made out of plastic the provided quantity of worms is far from being enough to actually start composting in an efficient way; I had to buy more worms from another provider.”

Helpful Report

Hi Francois, 1 bag of worms is more than suitable to start a wormery but please feel free to contact our customer support team who can advise you on any particular issues you may have. Many thanks, Original Organics,

“Unfortunately the product (green sheet to use to separate worm castings from worms) was damaged. It had a long slash in it, as though made with a sharp knife. I fixed it with a piece of gaffer tape - less hassle to do that than send it back.”

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“I needed a new tap for my wormery, but the company I purchased it from was no longer trading. I emailed and Paul replied - a series of Q&A emails followed to ensure I purchased the correct one. Answering on a Sunday as well! Amazing service and dedication. It arrived quickly and fits! Thank you so much.”

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“We got a wormery and accessories, quick delivery and good quality product! Only slight complaint is the instructions were a bit of an essay to read, would have preferred bullet points to get us going and the essay detail in the faq. Other than that very happy with our purchase thanks.”

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“great wonderful”

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“Worms are doing good, the wormery feels sturdy and was easy to assemble. Very pleased with overall service.”

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“Product arrived promptly and was exactly as described.”

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“Really fast delivery and good communication. My only criticism is of the courier company used - they just left my delivery in a communal walkway, so I was lucky to get it as I was away for a few days. Products themselves are great though.”

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“Good value Bokashi, have been using it for years, ordering a couple of bags at a time to keep delivery costs down...”

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“Everything arrived on time and in good order. Thank you.”

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“Very efficient and pleasant to deal with. Our exact order wasn't available but was substituted for a similar item with our permission at no extra cost.”

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“Quick and efficient”

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“The service from Daniel was excellent. I sent a query from the website. He answered promptly and helpfully. I then placed an order on a Sunday evening. It arrived (in Cumbria) on Tuesday morning. Couldn't be better! I compared prices with other suppliers of Bokashi bran and found that Original Organics was very competitive, and they were able to supply the spares that I needed.”

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“Original Organics, comes as a highly recommended. Advice and support is readily available and staff are friendly, with a willingness to deliver good service. I would definitely use them again. Good quality product delivered promptly. Couldn't ask for more!”

Helpful Report

“On 2 May 2019 we purchased 7 Blackdown Raised Borders at a cost of £946.66 from Original Organics, also trading as Gutter Mate / GM8 Group. I had to chase delivery and the posts, wooden planks and screws arrived late in May 2019. The wood was wet, warped (cupped) with white mould and huge knots. On construction the Raised Borders required 2 people to construct, not 1 as per the instructions. We used the wooden planks that were flat and laid the warped ones out in the hope they would straighten enough to use them in the raise boarders. As per instructions we screwed the bottom plank in place, put the two other planks on top, then screwed the top plank in place. The first border we constructed fell to pieces as we carefully tried to move it into place. We started over again but this time constructing the border in place so it didn’t need to be moved. We managed to construct 3 of the 7 raised borders. GAPS: After a few days it came to light that the planks of wood were shrinking in the Raised Borders which left a huge gap between the bottom three planks and the top fixed plank which would allow soil to fall through. We unscrewed the top plank, pushed the plank down then screwed it in place. We filled the 3 raised borders with drainage material and soil. FALLING TO PIECES: The raised borders started to pull away from the screws which meant the planks were pulling apart. MORE GAPS: On 3 June we contact Original Organics with the issues and they advised to screw each plank in place. So we bought more screws and the last 4 borders were constructed with screws holding in each plank of wood in place. Sadly as the wood shrunk instead of having one big gap between the top and the lower 3 planks we now had gaps between EVERY plank. VIDEO: We were very disappointed with the fact the raise borders were falling to pieces, shrinking and warping (cupping), so we made a video of the issues and sent the video to Original Organics on 5 July with an email asking how Original Organics were going to fix the issue of the falling to pieces raised borders. PROFESSIONAL VISIT: Original Organics arranged for two independent professionals to view the raised borders on 29 July 2019. Both professionals, independently of each other, stated that the raise borders were not fit for purpose and would not last the 15yr guarantee they came with. Sadly on the 30 July 2019 I emailed Original Organics and asked for a refund as the borders could not be fixed as the screws kept pulling out, the wood warping/cupping and shrinking. CALL FROM DIRECTOR: On the 8 August 2019 the Director of Original Organics, Hayden Rollinson, contacted me by PHONE stating the professionals they arranged didn’t know what they were talking about and the raised borders could be fixed. We asked him for a refund but sadly Mr Rollinson spent a lot of time talking and didn’t appear to want to listen, therefore we said he left us no option but to contact Citizen Advice, which we did. Citizens Advice were amazing, they really helped us with this issue. After two letters asking for a refund, which Original Organics failed to reply to either, Original Organics finally refunded us the money 4 months after first trying to resolve the issue. Purchased 3 May 2019 Issues raised a week after delivery on 3 June 2019 Refund on 5 September 2019 after stating we would be taking legal action.”

Helpful Report

Hi Debbie, We would like to apologise for the below standard service you have experienced with our company. We pride ourselves on delivering a high level of customer services and work hard to ensure situations like this don't occur. Thank you for bringing your experience to our attention. We will be looking into this case and making changes where required to ensure experiences like this don't repeat themselves again. We do hope receiving the refund went some way to making the situation okay and rest assured, we are working tirelessly behind the scenes to make things right. Thanks, Original Organics

“Delivery charge was very steep. My 2 items cost £13.98 and came in a medium sized envelope. Minimum delivery charge was £5.99. I had no choice of supplier as this was the only place I could get them. Even so, delivery was nearly a week - over 5 days but less than 7 days.”

Helpful Report

Hi Les, Many thanks for bringing your experience to our attention. We will be working with our courier to reduce the shipping prices to ensure we keep our customers as happy and satisfied as possible. Thanks again, Original Organics,

“This Company is fantastic especially if you want a wormery ! They are so dedicated in what they do and sell (which I find rare nowadays). They are always gracious and understanding so if you're in any doubt about a purchase give them a call. I bought a wormerie and had a few problems getting it together but they were very helpful. I purchased the Tiger Wormerie (4 trays) and it's great and doesn't smell at all unless of course you open it to put more compost on !! I DO have a tip though. I had a few escapees and they die quickly so you won't keep finding them around the kitchen or wherever you keep it in the home !!! Just get some light masking tape, not the silver one, and tape the sides in the middle where the plastic separates slightly and you're good to go ! Just put the peelings etc in another bowl and put in once a week so your not forever having to retape it !!!!”

Original Organics 5 star review on 23rd October 2019

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“The tiger worms I purchased appear to be a happy bunch of critters, although I haven't seen much of them since they started working for me.”

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“Bought 2 x 250g of Tiger worms for £19.98 but only actually received approx. 200g, the rest of the weight was compost. I told customer services I thought that could have been made clearer in the description but didn't get a reply. Delivery was quick though and the worms appear happy 2 weeks later, just a shame there wasn't more of them for the price.”

Helpful Report

Hi Claire, Thanks for your order and for your input. We do require the worms to be transported in soil to ensure they survive the shipping journey. We do mention on our website product pages and listings that the weight mentioned is the weight of the worms and the soil combined. Please also note that 1 bag of worms is more than enough to start, maintain and run a wormery. Great to hear the worms are happy though :) If you'd like any advise or need further assistance, please do not hesitate to contact us. Thanks, Original Organics,

“Very good value for money, excellent service.”

Helpful Report

Original Organics is rated 4.2 based on 1,181 reviews