Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent product delivered quickly and efficiently”

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“Good service and product”

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“Rotol 300 litre compost converter, well made and durable product, good tight sealing lid....”

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“The order arrived in good time . However the new tray for my wormery is slightly different to the ones I purchased with the original kit (which may have not been from you) so does quite fit together with the existing trays . I probably can modify if though. Thanks”

Helpful Report

Hello, It doesn't look like you have previously purchased anything with us, which may explain why the tray is a different size to the one you have got. We hope you have managed to make the necessary modifications for it to work. Kind regards, Original Organics

“Excellent, I was able to get a replacement lid for my worm bin which is over 15 years old.”

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“Excellent 🐛 home, easy to assemble and a great design.”

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“I like the overall look and size of this bin, it fits perfectly in a corner of our garden and has adequate capacity of all our garden and kitchen waste. It was delivered in good time. However this is an expensive compost bin and the description refers to the quality of the wood etc. In fact the lid is very poorly put together and many of the wooden slats that make up the sides of the bin are split. The slotted modules makes it sound as if the slats can be moved up and down and removed easily to make turning and digging out the compost easier, which they can't. I think the description could be more accurate so as not to mislead potential purchasers on this count. Due to the size of this product, once it is assembled there is a disincentive to return it. I think given the quality of the pieces of wood I received and the fact the lid is just resting on top and doesn't fit into the bin, it is over-priced.”

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“I had a small problem, sorted in no tie. Thank you.”

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“Great service, fast delivery and a really great product. Delivery delay was only due to the bank holiday. The only problem I had was I put the frame up indoors and couldn't get it through my door! The compost bags are huge, but very easy to put together. I'm already on my 2nd one and have recommended them to all the gardeners I know.”

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“Good service and a great product”

Original Organics 5 star review on 3rd June 2019

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“The little silver disc is working. We will be buying 3 more for the other water butts shortly!”

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“Instructions would have been helpful”

Helpful Report

Hi Susan, Thank you for your review. Our basic wormery kit doesn’t come with instructions however we have taken your advice and added them to the online product page. You can find the instructions here: https://www.guttermate.co.uk/wp/wp-content/uploads/2019/03/Wormery-Guide-FINAL-Compressed.pdf Kind Regards, Original Organics

“4 Tray wormery, good design. Having separate trays is much more convenient than the "dustbin" shape. Would purchase more trays but only want them in black. It would be useful to be able to easily secure the lid in place as we live in a very windy area and have to secure the lid with a bungy cord.”

Helpful Report

Hello, You can purchase more Wormery trays by following this link - https://www.originalorganics.co.uk/wormeries/wormery-spare-parts/tiger-wormery-tray-3-colours Kind regards, Original Organics

“The 190 L boxes I bought have holes on the lid, but even when locked with padlocks, the lid can still open. Otherwise, they are alright.”

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“Great company to deal with very friendly and helpful staff”

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“Took a while for the wormer to arrive and compared to the online video of the organics Md him self all my packaging was a quarter of the size as per his video. So I had to do my own research on set up and using wormery and since ordered some extra worms from another supplier.”

Helpful Report

Hello, We are sorry to hear that you struggled to set up the wormery. While the video has some benefits in helping to set up the wormery, we are looking to improve it for our customers. In the mean time, please do check out our latest wormery instruction guide which gives you all the information you will need to help setup and maintain the wormery. You can find our guide by clicking this link: https://www.guttermate.co.uk/wp/wp-content/uploads/2019/03/Wormery-Guide-FINAL-Compressed.pdf Kind regards, Original Organics

“Painless ordering and very efficient in dealing with delayed delivery and our lost worm voucher. Great people.”

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“Some items were missed from the order. They were sent later. The delivery takes long time - approx. a week. No info during ordering highlighting this.”

Helpful Report

Hi Hanna, We are sorry to hear about your experience. Items were missed from your order due to an issue in our system which we have now rectified and delivery was slower than normal due to an unprecedented demand over the Easter bank holiday. We hope you enjoy your products and if you have any further queries please get in touch. Kind Regards, Original Organics

“Good product and packaging.”

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“Took a while for delivery and poor communication on progress of delivery. When delivered the 300 litre water butt was well packaged and in excellent condition to put together. However, it only has one support strut in it so butt has buckled slightly, now it is full of water, so tap is angled inwards making it hard to use. Tap also of poor quality construction has it twists in its body has you try and use it. For the money it has not lived up to expectations and I will wait and see if it lasts under the pressure of being full. Will not purchase this again from this company.”

Helpful Report

Hello, We are very sorry to hear that. This one of our most popular water butts and this is the first occasion we have been informed about this issue. We will look into what we can do to resolve this issue for you. We hope to source a tap which is angled away from the water butt, which will make sure that it does not angle inwards. We will get in touch with you as soon as possible to provide a solution. Kind regards, Original Organics

Original Organics is rated 4.2 based on 1,181 reviews