Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the pump was delivered on time and everything was as ordered”

Helpful Report

“No way of contacting you. No customer service. Emailed you twice but got no reply. Product took 2 and a half weeks for product to arrive which is fine if I had just been updated.”

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“Zero communication. The order was not dispatched until I raised a dispute through PayPal.”

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“They were very responsive when I called to ask about delivery, and then the delivery was very quick. BUT, I got the impression that if I had not called, they would not have sent the item for several more days even though they promise 3-5 business days for delivery. I called after 5 days and no delivery.”

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“Cannot say whether or not I am happy with my purchase at present as have not yet fitted them. I will write a review when fitted.”

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“Bought a water butt on line. You never know whether they are as good as they look. Expensive too at over £200. Got to say that the butt exceeded all expectations. Excellent kit and delivery etc all good.”

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“I requested a refund and received an email confirming that I could have a refund if I returned the item. I hired a courier, who delivered the item on 8 May and has a signature to prove receipt. Since then, I have emailed, sent messages via the website and made phone calls but still haven't received a refund. I check my credit card and PayPal account daily. I have had to raise this as a PayPal Dispute which is now awaiting your response.”

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“I am still waiting delivery after 7 weeks. They took my order despite not having the product in stock. It took them several weeks to even let me know they were waiting a delivery. If they didn't have it in stock on their system they should not have taken my order in the first place.”

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“Product was good. The coir is a good idea for wormery bases. Delivery was slow though. We do not rate Yodel. They have let us down badly in the past”

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“High quality product that arrived promptly and which was easy to install.”

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“Item didn't arrive and emails weren't responded to. Finally got a refund after having to go through PayPal's dispute service, which again had no response from the seller”

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“This company are very happy to keep my money but not send the items I ordered. I made my order on 26 April, after receiving no shipping information after a couple of weeks I contacted them to find out what had happened to it only to be informed that one of the items was out of stock and the order was on hold - that they didn't immediately notify me of this speaks to their lack of professionalism. And why put the entire order on hold if only one of the items wasn't in stock? They did offer to send the item in a different colour as that one was in stock, an offer which I accepted. That was on 9 May - I have not heard a single thing from them since then. Nothing has been shipped to me and I have now made repeated requests to have the order cancelled and to be refunded but they continue to ignore all my emails.”

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“I would like to know why the plastic pipe from the diverter to to the tank is clear. This has caused terrible problems with algae growing in the pipe due to sunlight, therefore constant cleaning and refitting pipe. Does this have to be clear pipe,or is it just for visual purposes?”

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“satisfied with what I bought and the same with your service.”

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“Half of the items were missing the rest is of poor quality. Gutter asked me to send a pic, that's what I did! No reply for over 10 days now. Problem is, the worms are still in their little plastic bag but I can not set up the wormfarm... Very frustrating!!”

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“Use of Yodel as a delivery service. No follow up to my phone calls to check that parcel had finally been delivered and was ok.”

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“Show items in stock when they're not, but take immediate card payment, don't answer emails, don't return phone calls, don't do what they say they will, won't give a delivery date, have no clue about customer service or communication. A totally shambolic cowboy outfit. Never again!”

Helpful Report

“I am very happy with the products that I received, but I would never order anything which had to be delivered by YODEL ever again. The local delivery person was great, but delivery was not easy. I object to having to pay to speak to a real person and there really was no other way to find out what was happening to my parcel. I phoned Gutter Mate and just by coincidence the parcel was delivered that day ...... and just by coincidence I happened to be in all day so that I could receive it. by the way it is only YODEL that I am unhappy with and not Gutter Mate or the bloke who delivered parcel.”

Helpful Report

“I now can collect ALL the rainwater from the downpipe, rather than a portion. The filter is extremely useful too. However, even with fine mesh filter in situ, very fine particles get through. Not such a great problem though. I have found that modern square-section downpipes, even those 30 years old like mine, do not need the stand-off accessory.”

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“Polite, efficient and helpful staff. You supplied exactly what I wanted at the right time.”

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Original Organics is rated 4.2 based on 1,181 reviews