Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very inpressed with both product and service will definitely use again”

Helpful Report

“The worms arrived in 'top notch' condition. Just what I was after. Put them in there new home. It was a pleasure doing business with you. Thank you 😀”

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“I needed to re-stock my wormer, so placed an order for more worms. They arrived quite quickly, wriggling around in some compost. I also got a coconut mat for the top of the wormery. I bought the wormery from Original Organics perhaps 10 years ago, and it has been busy working away ever since. Good investment.”

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“Delivery of item on time well protected and as advertised good value for the price against other items of a similar design”

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“Easy to build, clear instructions, worms in and given 1st kitchen waste in around 1 hour”

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“Fast delivery, very easy to assemble, great design, bin is full just waiting patiently for it to make the compost for me!”

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“Had a wormery for many years gave good liquid fertiliser and a rich compost. It came very well packaged must have shares in a bubble wrap company .The old one finally gave up as plastics do so have now bought a new one. Hopefully the same results again.”

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“Excellent, wormery product with comprehensive instructions. Also really helpful support over the phone to ensure my product was used to the best of the ability really appreciated this. Thanks very much🙏🤗”

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“Excellent service quick delivery arrived in good order very pleased”

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“Lots of help from the contact at Customer service Stephen Haggath. Price is quite expensive but so far I think the product is worth the price.”

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“I ordered a compost bin and the base on the 26th April expected it to arrive early May. Contacted them and was told black would not be in stick til the end of May so I said I would have a green one instead. This arrived fairly quickly but without the base. Rang company to be told that when order was chaned to green the person forgot to add the base. I was assued it would go out for delivery the next day. We are now on Saturday 11th May and still no base. This item has not even been dispatched as courier does not have it ! They are only oopen Monday to Friday so unable to contact them. Not a reliable company so would never use again or recommend. Customer service are very nice when you speak to them but totally unreliable!”

Helpful Report

“Original organics have been a wonderful comonay to deal with. My wormery arrived with a damaged lid. I contacted the company and they very quickly responded and straight away sent out a new lid. I also asked some questions about the wormery, which were very knowledgbly answered. I would highly recommend this comonay.”

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“I was pleased with my order and delivery thank you”

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“Ordered a water butt kit which has arrived and is just as described.”

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“Placed an order for 2 x water butt diverters, shipping was fast until Evri apparently lost them at their sorting hub, (Evri are so useless). I contacted Original Organics customer help line and Stephen posted me out another 2 by Royal Mail 1st class which I received within 24 hours. Fantastic customer service, thank you Stephan, I will definitely use them again.”

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“I ordered 250g of tiger worms from original organics. What I got was 250g of compost and no worms. The chap on the help line obviously didn't believe me but agreed to resend the order, however he did explain that their tiger worms were always bulked up with compost, and that despite the description on the website, customers are never sent the weight of worms as advertised. The replacement package had 30g of worms and 220g of compost.”

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“Great range of eco products that I'm interested in, really helpful website, good pricing, grand service - what's not to like ????”

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“Excellent products, very competitive prices and delivery was very fast, can highly recommend”

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“Received the base but no composter and no delivery advise on the order acknowledgement. Not much use a base with no composter 😕”

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“I purchased the 250 liter water butt and found the flashing marks unsightly. The bung in the lid is twisted and doesn't fit very well. When we tried to fit the tap we noticed that the hole was full of plastic and this more than half covered the hole. We had to redrill it and file it otherwise it would have taken forever to fill a water can. Not impressed would have returned it but the size of the thing would need special courier. Hopefully it will not be seen at the back of the log cabin. Would have definitely returned it if it were visible from the patio. Not happy with it at all and most certainly wouldn't recommend it to anyone. Still waiting to see if it works or leaks due to all the flashing scars! Do you not have a quality control department to pass off what you post out?”

Helpful Report

Original Organics is rated 4.2 based on 1,181 reviews