Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,180 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our compost bin arrived safely and ahead of the promised schedule. The bin was easy to assemble and is already working very well.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us. Enjoy your new compost bin and let us know if you have any questions :) Kind regards, Original Organics,

“A bit slow on delivery in the current situation but it came.”

Helpful Report

“Wormery arrived promptly All good”

Helpful Report

Hi Alan, Apologies to hear the issue you're encountering. If you can contact us as soon as possible through the website, we will get this issue resolved immediately for you. Kind regards, Original Organics,

“Fantastic fresh vegetables at long last non of the gas flushed ready for composting stuff associated with supermarkets”

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“Goods arrived remarkably quickly in the circumstances and in good condition”

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“Excellent variety of products. We love our new beehive water butt! fast and efficient communication and delivery. Would highly recommend.”

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“Everything came as expected, was packed well and arrived when expected according to the emails they sent. I love my wormery, good value for money and everything you need to set it up including clear concise instructions.”

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“Hassle free ordering, great product at a great price. Good delivery timing.”

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“Prompt and efficient service. Thank you”

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“Ordered 400L aerobin with the leachate hose extension kit. Received the aerobin in good time however the extension hose has yet to arrive. I'm told still to expect it but not had a reply to my last email asking for an update or a refund. I can understand things have been held up with Covid 19 but I don't understand why the hose didn't come with the aerobin. The item has always been in stock according to the website. On a plus note, the aerobin was very easy to assemble, looks good quality and hopefully will return to our garden a good amount of regular compost.”

Helpful Report

“All through the Products are very good quality, what made a huge difference was the Customer Service person Daniel Baker, who over a number of emails all ways answered my questions quicky, and keep me updated on all availability and orders, Thank you Daniel”

Original Organics 5 star review on 14th May 2020

Helpful Report

“I ordered a wormery and duly received the bin, lid, and tap, but no drainage tray. The bin etc arrived in timely fashion but 2 weeks on I am still waiting for the drainage tray! I have been told subsequently that the original offer that I accepted did NOT include the drainage tray!! That was NOT clear in the advert! And why would you order a product without a vital component?? Poor marketing! A positive has been that email communication with Daniel Baker has been good.”

Helpful Report

Hi Richard, Apologies to hear what's happened and for the confusion. I've just checked your order and it does include a drainage tray. The drainage tray is placed inside the lid during delivery and is often missed by customers so please check there. If it's not, please contact us immediately and we'll get a replacement sent out. Apologies for any confusion and please understand, we will do all we can to make things right. Kind regards, Original Organics,

“Very slow service which would have been fine except for the very rude and unhelpful response I got when I queried the time it was taking. Not impressed.”

Helpful Report

Hi, Apologies to hear what's happened and for the delays. Looking at your order, you placed it just before the Easter weekend and with social distancing causing a few issues - unfortunately slight delays can occur which I deeply apologise for. We have done everything possible to ensure customers are kept happy at all times and will continue to work hard to solve the situation going in the future. If you require any further help or assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“Products arrived in perfect condition.”

Helpful Report

Hi, Apologies to hear you're still waiting. I've just checked your order and it appears you ordered a couple of products which have all shipped out so should be with you. There is a chance that some have been delayed so if you contact us letting us know which product you're missing - we'll get this looked into and solved immediately. Apologies once again and rest assured, we'll do everything we can to solve the situation. Kind regards, Original Organics,

“Very high quality goods worth waiting for.”

Helpful Report

“I wanted a Hot composter but am limited on space. I found the Aerobin on your website and it seemed to be the right thing - and it is. I am very pleased. Easy to assemble (and only one of me in this time of social distancing). So far composting starting well and I am looking forward to the compost!”

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“I am new to using a wormery, but have to say that I am impressed by the quality of the wormery and speedy delivery.”

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“I have been unable to fit the two removable access doors so the whole bin is fairly useless.”

Helpful Report

Hi, Apologies to hear you're having issues. If you'd like to contact our customer support team, they will be more than happy to assist you with advice setting up your Aerobin. Kind regard, Original Organics,