Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,189 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Efficient, speedy service and everything you need to get going. I am very pleased.”

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“Excellent instructions on how to set up and maintain the wormery.”

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“Excellent service, fast delivery and sensibly packaged. Thank you.”

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“Expensive for what it is. Ordered sample which was stated as free delivery but they chose to include a tin of ointment and charged delivery. Product not producing any results: definitely will not be reordering.”

Helpful Report

Hi, we are sorry to hear that you have had a negative experience. I've just checked your order and there is no mention of a sample on your order so it's possible you've got us mixed up with another company. If you feel this is not the case, please contact us and we'll do everything we can solve the issue. Kind regards, Original Organics,

“Arrived promptly but so much packaging. All bottles taped up and then covered in bubble wrap in a box lined with paper. Very disappointed with that.”

Helpful Report

Hi, Apologies to hear you're not happy with the packaging. We typically try to use minimal packaging to help the environment but it's also very important to ensure the order is packaged well enough to make it to the customers address in good condition. Customer satisfactions is of course very important so we'll ensure this is looked into further. Thanks for sharing your feedback. Kind regards, Original Organics,

“Excellent. We are pleased with the order. It was very well packed and in very good condition. The items are sturdy, sound and good value for money. Advice and information given was helpful and well explained.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us - we really appreciate it :) Kind regards, Original Organics,

“This was a home compost maker and it was very well made and easy to put together. Compared to other compost makers it was extremely competitively priced too. It is now in constant use in the garden.”

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“Poor service. Wrong item sent. They required proof by way of a photograph. Once they decided to change it they found the correct butt was out of stock. Insisted on return of slimline butt before despatching the ordered one, which arrived 25 days after initial order. The butt itself is good quality and provides satisfactory replacement.”

Helpful Report

Hi, Apologies to hear what has happened. We do apologise that the wrong product was sent out to you and unfortunately it is company procedure to request a photo of the product. This is so we can identify the quickest way to solve the situation. We are working as hard as possible to limit these kind of issues to an absolute minimum so thank you for sharing - we will look into this further and if you require any additional assistance, please do not hesitate to contact us. Apologies once again and we're glad to hear you were happy with the water butt you received. Kind regards, Original Organics,

“Very easy to buy from with a good website and good information. Communications from them were excellent and they met all their promises. Would buy from them again with confidence”

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Hi Barry, Thank you so much for your positive review and for shopping with us. Kind regards, Original Organics,

“I ordered a starter pack for a pre-loved Original Wormery a friend had given me. I am so impressed with and reassured by Original Organics experience and clear, expert advice in all things wormery and compost. And I love the new wiggly additions to our household - they have settled in brilliantly! Definitely recommended.”

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“Our compost bin arrived safely and ahead of the promised schedule. The bin was easy to assemble and is already working very well.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us. Enjoy your new compost bin and let us know if you have any questions :) Kind regards, Original Organics,

“A bit slow on delivery in the current situation but it came.”

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“Wormery arrived promptly All good”

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Hi Alan, Apologies to hear the issue you're encountering. If you can contact us as soon as possible through the website, we will get this issue resolved immediately for you. Kind regards, Original Organics,

“Fantastic fresh vegetables at long last non of the gas flushed ready for composting stuff associated with supermarkets”

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“Goods arrived remarkably quickly in the circumstances and in good condition”

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“Excellent variety of products. We love our new beehive water butt! fast and efficient communication and delivery. Would highly recommend.”

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“Everything came as expected, was packed well and arrived when expected according to the emails they sent. I love my wormery, good value for money and everything you need to set it up including clear concise instructions.”

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“Hassle free ordering, great product at a great price. Good delivery timing.”

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“Prompt and efficient service. Thank you”

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“Ordered 400L aerobin with the leachate hose extension kit. Received the aerobin in good time however the extension hose has yet to arrive. I'm told still to expect it but not had a reply to my last email asking for an update or a refund. I can understand things have been held up with Covid 19 but I don't understand why the hose didn't come with the aerobin. The item has always been in stock according to the website. On a plus note, the aerobin was very easy to assemble, looks good quality and hopefully will return to our garden a good amount of regular compost.”

Helpful Report

Original Organics is rated 4.2 based on 1,189 reviews