OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started off really well this company bought 2 of these previously to keep my non verbal autistic toddler safe outstanding but of kit so when needed another without hesitation returned however big mistake sent one faulty was told straightaway apologies will send another just get rid of the other one to which we duly did to receive the replacement and yep faulty by broken parts wa told to return and wait for it buyers you have to pay for the return to the sum of 20 quid due to wanting it tracked and the weight of it to which olivers baby refused to sort a refund calling us a liar and saying its not the same one and we have to also bear the cost of return do down to the tube of shy 100.00 I thought these were a great company at the start but to take advantage of a disabled family and also make the customer pay for a return at most if they do pay it will only be to the tune of 4.99 please read the small print and buy with caution we are now in the process of trading standards for selling an item not fit for purpose and also not up to safety for a disabled child Clearpay are also looking into this and investigating So again buyers be cautious of dealing with this company oh another small print is when returning item they want it in original packaging so they can resell it regardless if your returning faulty we do have this in an email i will revise the review once refunded for postage as it cost me £20 with the weight and tracking i appreciate yoy refunded the product due to it being faulty but I still should t pay or stand the cost of return postage for faulty product”

Helpful Report

Posted 1 month ago

“So bad. I haven't reveied the products that I have paid for. They do not know where they are. Communication has been poor. I have no idea if or when I will receive my order. I would not shop with this company again.”

Helpful Report

Posted 1 month ago

We're sorry to hear about your experience. Your orders have been passed over to our suppliers, and once they are ready for dispatch, the courier will contact you directly with delivery details. As per the emails from our customer service team, please allow up to 10 working days for delivery. We understand your frustration and apologise for any inconvenience caused. If you need further assistance, please contact us at info@oliversbabycare.co.uk, and we’ll be happy to help. Best regards, OliversBabyCare

Posted 1 month ago

“I would not recommend Olivers Baby World to anyone.. I ordered 2 babygates, I had an email saying fed ex had successfully delivered my parcel and on the email showed a cardboard box at the front of my property, on a main road, in clear view of anyone walking or driving past. Unfortunately my parcel wasn't there and it had probably been stolen. I contacted Olivers Baby World, they stated that this problem was with Fed ex not them and I should contact fed ex. I contacted fed ex, they said it was Olivers Baby Worlds fault as they do not specify that any deliveries from them are only to be delivered to a person or a neighbour. I went back to and fro to both companies numerous times between fed ex and them. I had to keep chasing Olivers Baby world as a few times they didn't acknowledge my emails. I eventually got a refund back from them but this was harder work than needed. The point is, regardless of who's fault it is that my parcel was dumped in a silly place and stolen, it certainly isn't the customers fault but I feel Olivers Baby world didn't want to know. Why they couldn't have communicated with the delivery company (like other company's would) themselves instead of having me argue with them is beyond me. They also have an obligation to gwt the item to me. The time taken from the delivery of the baby gates to actually getting a refund was almost 4 weeks. Their customer service leaves a lot to be desired for, communication skills are very poor. I feel this situation could have been handled so much better.”

Helpful Report

Posted 2 months ago

“I haven’t received my order and not sure how to get my money back. Please advise!”

Helpful Report

Posted 2 months ago

Hi Andrada, Thank you for reaching out to us. We're really sorry to hear that you haven't received your order yet and completely understand your concern. Please contact our customer service team at info@oliversbabycare.co.uk, and they'll be more than happy to assist you. We appreciate your patience and look forward to resolving this for you soon. Kind regards, Olivers BabyCare

Posted 2 months ago

“Still awaiting delivery so can’t review anything yet.”

Helpful Report

Posted 3 months ago

Hi Gemma, Thank you for taking the time to leave a review. We understand how frustrating it can be to wait for a delivery, and we're truly sorry for the inconvenience you've experienced. We can see your order was attempted to be delivered twice, but is now on it's way back to us. Please feel free to reach out to our customer service team at info@oliversbabycare.co.uk. We're here to assist you and hope to resolve any concerns you may have soon. Kind regards, Olivers BabyCare

Posted 3 months ago

“It was very unstable and unsafe”

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Posted 5 months ago

“Sent me a wrong size item instead of 80 cm I received 69 cm”

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Posted 5 months ago

“Haven’t received item yet- emailed once to check and no reply, rang today and told me she would get back to me and still nothing? Where is my item or some acknowledgement.”

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Posted 6 months ago

“Hi I never received this item”

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Posted 6 months ago

“Absolutely terrible. You are responsible for your suppliers actions. Obaby has taken almost an entire month to deliver the products I ordered. There should be way more clarity that the 5-7 expected days for delivery is not achievable for them. We have enough to worry about without having to worry that we have been ripped off or there has been an issue.”

Helpful Report

Posted 6 months ago

“3 delays with no communication until I enquired. Items I ordered were discontinued 2 months after I ordered but was still waiting to receive, had no choice but to accept alternatives. Parts were also missing from order and I’m still waiting for them to be sent out.”

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Posted 7 months ago

“Bitte wann senden Sie die von mir bestellten Geräte zur Luftreinigung? Mit freundlichen Grüßen Gerold Ladner 8970 Schladming Austria”

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Posted 10 months ago

“It's broken , like i messaged and told you and rather than dealing with it you ask for a review , what a joker I want a refund how that for a review”

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Posted 1 year ago

Good Afternoon Sammy, Thank you for getting in contact with us. We are very sorry to hear that your safety gate is faulty. I have looked into your order and can see that we have contacted you back today in regards to your email to us on Friday. Sorry for the delay in getting back to you, unfortunately our office is closed over the weekend. We do aim to rectify the fault as soon as possible. If you could kindly respond to our email with images of the fault and we will assist you with this. Kindest Regards, Emily OliversBabyCare

Posted 1 year ago

“I was really disappointed with the returns policy, so expensive to post back wasn’t worth returning”

Helpful Report

Posted 1 year ago

“I’m struggling to screw the width adjusters into the gate sides as there is no screw thread in the gate sides. Can you help?”

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Posted 1 year ago

“I ordered an item on 5/2, received an email thereafter confirming that it had been dispatched. When I queried the est date of arrival, I was told that it hasn’t been dispatched from the supplier and that it wasn’t back in stock at the earliest beginning of March. I had no communication re the change. I’ve paid a large amount of money for an item which isn’t even in stock!”

Helpful Report

Posted 1 year ago

“Customer service has been awful, my package was left outside on the garden path, Oliver’s have been extremely uncooperative”

Helpful Report

Posted 1 year ago

“I haven't received the item yet and it is apparently stuck with the carrier who have the wrong address. I've explained to them (and you) what the correct address is, but have heard nothing.”

Helpful Report

Posted 1 year ago

“I am extremely upset the gate has already broken! Who do I contact to sort this problem out?”

Helpful Report

Posted 1 year ago

Hi Vix, I am so sorry to hear that your gate has broken. I want to express my sincerest apologies that you've encountered this issue with our gate. We at Olivers BabyCare are deeply sorry to hear that the product has not met your expectations or our standards for durability and quality. I assure you that we take feedback from our customers very seriously, and we are here to help rectify this situation promptly. Your satisfaction is of utmost importance to us, and we want to ensure a swift and satisfactory resolution. Please contact our customer service at info@oliversbabycare.co.uk or give us a call Monday-Friday between 9am-5pm on 01778 562809. Once we have your information, we will make all the necessary arrangements to resolve this matter. We look forward to your correspondence and are eager to make things right. Kind regards, Olivers BabyCare

Posted 1 year ago

Hi Vix, I understand that our customer service team has now resolved this for you. I want to apologise once again for the inconvenience this has caused. I am glad that we have been able to send out a replacement to you. Kind regards, Olivers BabyCare

Posted 1 year ago

“Not good. Lack of information about the product I bought, which to my mind was unsafe to use because of the weight. A child would sustain a nasty injury if it hit its head of this playpen.”

Helpful Report

Posted 1 year ago

Hi Darain, Thank you very much for sharing your concerns with us. I am very sorry to hear you were not satisfied with the product information or the item that you received. We take our feedback seriously and appreciate you taking the time to leave us a review. We have taken on your feedback and have reviewed the description of this product We have added in the weight so that vital information is easier for customers to find in the future. Regarding the weight of the playpen and potential safety issues, I want to ensure you that our products are selected with strict safety standards in mind. However we strongly recommend supervising children at all times while they are near or in the playpen to prevent any accidents. I understand that we have sent you information on how to return this product to us but please do not hesitate to give us a call or send us an e-mail if you have any further questions or concerns regarding the returns procedure. Once again, I would like to apologise for any inconvenience this has caused you. Kind regards, Olivers BabyCare

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,450 reviews