Started off really well this company bought 2 of these previously to keep my non verbal autistic toddler safe outstanding but of kit so when needed another without hesitation returned however big mistake sent one faulty was told straightaway apologies will send another just get rid of the other one to which we duly did to receive the replacement and yep faulty by broken parts wa told to return and wait for it buyers you have to pay for the return to the sum of 20 quid due to wanting it tracked and the weight of it to which olivers baby refused to sort a refund calling us a liar and saying its not the same one and we have to also bear the cost of return do down to the tube of shy 100.00 I thought these were a great company at the start but to take advantage of a disabled family and also make the customer pay for a return at most if they do pay it will only be to the tune of 4.99 please read the small print and buy with caution we are now in the process of trading standards for selling an item not fit for purpose and also not up to safety for a disabled child Clearpay are also looking into this and investigating So again buyers be cautious of dealing with this company oh another small print is when returning item they want it in original packaging so they can resell it regardless if your returning faulty we do have this in an email i will revise the review once refunded for postage as it cost me £20 with the weight and tracking i appreciate yoy refunded the product due to it being faulty but I still should t pay or stand the cost of return postage for faulty product