OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,457 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon experience, the team were super helpful and really went above and beyond. I explained to the staff the issues I had encountered trying to get my baby boy the trike. The team immediately responded informing me they had one trike remaining. They ensured after immediate purchase they would have it shipped out asap. I call and a member of the team has immediately gone to the warehouse and informed to have the item dispatched. The product had arrived the following day. I can not believe how quick the process was and recognized how amazing the team was and how they really went above and beyond to ensure my baby had his trike for his first birthday. Thank you so so much!!”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your incredible 5-star review, Fawzah! We're absolutely delighted to hear about your positive experience with our team. It’s wonderful to know that we could assist you in getting the trike in time for your baby boy’s first birthday. We truly appreciate your kind words and look forward to serving you again in the future! I hope your son had an amazing 1st Birthday. Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“Nice piece of kit but the instructions are diabolical tried a you tube video and was a different model the QR code for further instructions didn’t work But once I managed it it’s amazing”

Helpful Report

Posted 1 month ago

Hello, Thank you for your thoughtful 4-star review, Christine! We're glad to hear that you find the kit amazing once you got it set up. We apologise for the trouble you had with the instructions and the QR code; we appreciate your feedback as it helps us improve. If you have any other questions or need further assistance, feel free to reach out! Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“I ordered the narrow baby gate recently. Very pleased with the price and quality and delivery was super quick. Would be happy to recommend this company”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your wonderful 5-star review, Maureen! We're delighted to hear that you are pleased with the price, quality, and speedy delivery of your baby gate. Your willingness to recommend us truly means a lot to us! Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“Started off really well this company bought 2 of these previously to keep my non verbal autistic toddler safe outstanding but of kit so when needed another without hesitation returned however big mistake sent one faulty was told straightaway apologies will send another just get rid of the other one to which we duly did to receive the replacement and yep faulty by broken parts wa told to return and wait for it buyers you have to pay for the return to the sum of 20 quid due to wanting it tracked and the weight of it to which olivers baby refused to sort a refund calling us a liar and saying its not the same one and we have to also bear the cost of return do down to the tube of shy 100.00 I thought these were a great company at the start but to take advantage of a disabled family and also make the customer pay for a return at most if they do pay it will only be to the tune of 4.99 please read the small print and buy with caution we are now in the process of trading standards for selling an item not fit for purpose and also not up to safety for a disabled child Clearpay are also looking into this and investigating So again buyers be cautious of dealing with this company oh another small print is when returning item they want it in original packaging so they can resell it regardless if your returning faulty we do have this in an email i will revise the review once refunded for postage as it cost me £20 with the weight and tracking i appreciate yoy refunded the product due to it being faulty but I still should t pay or stand the cost of return postage for faulty product”

Helpful Report

Posted 1 month ago

“Brilliant service from Olivers Baby Care, I ordered 3 narrow baby safety gates which were delivered within 2 days of ordering and at a great price. I would highly recommend this store.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your fantastic 5-star review, June! We're thrilled to hear you had a brilliant experience with our service and that your baby safety gates arrived quickly. Your recommendation means the world to us! Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“Baby is over 9 pounds but is not being picked up by the mat”

Helpful Report

Posted 1 month ago

“very quick delivery, easy to order!”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your amazing 5-star review, Leonna! We're thrilled to hear that you found the ordering process easy and enjoyed our quick delivery. Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“When I received my order and put the safety gate up it was only up 6days before parts starting fall of it”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review! We’re sorry to hear that you experienced issues with your safety gate shortly after setting it up. Please contact our customer service team on info@oliversbabycare.co.uk. We appreciate your support of Oliver's Baby Care!

Posted 1 month ago

“Best adaptors”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review, Yvonne! Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“Fantastic - we received a faulty product but Olivers baby care couldn't have been more helpful resolving the problem and sending a replacement - the customer service was great, I wish all online shops were the same!”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review, Emma! We’re thrilled to hear that our team was able to assist you effectively and resolve the issue with your product. Your kind words about our customer service mean the world to us! Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“Fantastic, best price, as described, quick delivery.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful 5-star review, Paige! We’re delighted that you found our prices unbeatable and that your delivery was quick. Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“So bad. I haven't reveied the products that I have paid for. They do not know where they are. Communication has been poor. I have no idea if or when I will receive my order. I would not shop with this company again.”

Helpful Report

Posted 2 months ago

We're sorry to hear about your experience. Your orders have been passed over to our suppliers, and once they are ready for dispatch, the courier will contact you directly with delivery details. As per the emails from our customer service team, please allow up to 10 working days for delivery. We understand your frustration and apologise for any inconvenience caused. If you need further assistance, please contact us at info@oliversbabycare.co.uk, and we’ll be happy to help. Best regards, OliversBabyCare

Posted 2 months ago

“Easy to install for peace of mind”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review! We are so glad to hear that you found the installation easy and that it brings you peace of mind. Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“Excellent service the gate is good quality and needed extension was sent out next day would highly recommend this company”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review, Lauretta! We're so pleased to hear that you were happy with the quality of the gate and the prompt service regarding the extension. Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“Fantastic product, even better customer service!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you love the product and had a great experience with our customer service. Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“The narrow fit gate fits perfectly and is very secure. I use it to keep my dogs safely in one room and the gate is exactly what I wanted.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful 5-star review, Dawn! We're delighted to hear that the narrow fit gate is working perfectly for you and keeping your dogs safely in one room. Best wishes from everyone at Oliver Baby Care!

Posted 2 months ago

“Communication good, delivery prompt. Items as expected. Many thanks”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review, Rhian! We're delighted to hear that you found our communication good and the delivery prompt. It's great to know that the items met your expectations. Thanks for choosing Oliver Baby Care!

Posted 2 months ago

“It was Great and worth the time”

Helpful Report

Posted 2 months ago

Hello, Thank you for your great 4-star review! We're thrilled to hear that you found your experience with us worth the time. Your feedback means a lot to us, and we’re committed to making every visit even better. We appreciate your support of Oliver Baby Care!

Posted 2 months ago

“Excellent product and price. Very clear website. Fast and efficient delivery. I will certainly use this business again.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review, Karen! We are thrilled to hear that you found our product and pricing excellent, and that our website was clear and easy to navigate. We take pride in our fast and efficient delivery, so it’s great to know you had a positive experience. We look forward to serving you again in the future! Best wishes from the team at Oliver Baby Care!

Posted 2 months ago

“Wonderful”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review, Isobel! We're so glad to hear that you had a positive experience with us. Your support means everything! Best wishes from all of us at Oliver Baby Care!

Posted 2 months ago

OliversBabyCare is rated 4.7 based on 2,457 reviews