North London Appliance Repairs Reviews

Name: North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.07

4.1 Rating 900 Reviews

77 %

of reviewers recommend North London Appliance Repairs

4.1

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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North London Appliance Repairs 5 star review on 13th February 2025

Julia

North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. I paid £96 for a call-out, and despite repeated attempts—via phone, email, and live chat—I have yet to receive an invoice. Every interaction has been met with shocking rudeness. When I requested to speak to a manager, I was abruptly hung up on. This has happened repeatedly, with calls ending in a dismissive "bye." Over 20 attempts to resolve this issue, and yet no progress. Their lack of professionalism and complete disregard for basic customer service is unacceptable. Avoid this company at all costs—don’t waste your time, money, or patience.”

Helpful Report

“I wish I had read all the negative comments before purchasing from them. I ordered from them explicitly because the website confirmed a delivery date of the 2nd of January. The 2nd comes and no delivery. I called for an update and I was then told this was an error on their part (on a call that they record as I know they will comment in response.) They had not emailed or called me to share this. I asked for an updated delivery date and was told maybe the 3rd or 4th and that he would contact me with an update. No updates. I called again on the 3rd for an update and was told I'd be called back as it might be that day (again on a recorded call). Towards the end of day on the 3rd I called for an update to see if I could leave home. I experienced the rudest customer service at this point. Then my calls were ignored and I was only able to request a refund by going through Euronics to get my call answered. I then spoke to the owner who confirmed he would refund me. It's now been two weeks and no refund or response to any of my emails. Apparently they like to reply to reviews so maybe this will get me my refund and a response finally.”

Helpful Report

“Hi there - the engineer still has not been due to ill healthso still a broken oven and the job is not complete. thanks”

Helpful Report

“I had an issue with the dishwasher (tap kept flashing red). The so-called engineer turned up, did not perform any checks and simply concluded that the heat pump was broken. He eventually returned (two weeks or so later) with a new heat pump - and charged me £165 for it. He also took away the old heat pump without permission. The change in the heat pump did not fix the issue (the tap was still flashing red as before) so we asked him to come back. When he returned he now claimed that there was also a leak with the dishwasher. This leak is supposed to have magically appeared in the period when we were not using the dishwasher. He had obviously not done his job properly. I called customer service to complain and for a refund. The guy on the phone refused to let me speak, was rude and aggressive and swore at me. Please do not under any circumstances do business with this company. I would give zero stars if that were possible.”

Helpful Report

“Sent an engineer for a totally unnecessary consultation and charged me £102 for the privilege. I will not be using them again. I would leave 0 stars if I could”

Helpful Report

“Neff oven element prise from Neff supplier £49.50 Repair man charged me £120 for same element. Complete ripoff.”

Helpful Report

“I called to book a repair after getting a confirmation on their website that my area is covered for repairs. The person on the phone dismissed my request saying that they only do deliveries in that area and immediately hang up on me as I was trying to ask for more advice. Disappointing and unprofessional customer service.”

Helpful Report

Hi Laura? Coverage area for repairs and deliveries are listed on our website and we even have a tools that you can enter your postcode to check if we cover the area! This number is for book a repair and not advice line.

“Didn’t even try to solve the issue even though it was clear what it was. Then tried to sell me a heat pump (for cash) that wasn’t needed. Charged £90 for nothing. I got someone recommended in the next day who solved the issue immediately Total scam”

Helpful Report

“The guy rang 3 hours early and then never showed up or notified us he wouldn’t. English comprehension appeared to be a possible problem”

Helpful Report

“Poor service. I booked an appointment online for a repair. I received an email confirming the appointment. Then received a cancellation email on the day with no explanation given. When I replied to ask why the appointment was cancelled, no one returned my email, even after two attempts. This didn't fill me with confidence that no one seemed to be monitoring emails or 'cared' and so I went elsewhere. The irony is that 'this complaint' will probably result in them finally getting in touch. Well please don't bother.”

Helpful Report

“I am still waiting for my cooker to be fixed. I had a service engineer arrive on the 7th of October. I've called twice for an update when the hinges for the oven will be fixed, and they kept saying 3-5 business days. It's now the 22nd of October and no updates. I called today again for an update, and when I said I wanted my money back they hung up on me. Will be reporting them for fraud. Beware!!!”

Helpful Report

“Called about a repair. Was basically told to email in the details and then the bloke hung up on me before I’d finished talking. If that’s a taster for the service I won’t be using them.”

Helpful Report

James Hepburn, You just called us asking for a hinge repair on a cooker. you didn't know the make or model of the appliance and we asked you to find out the details and get back to us. Are you happy for us to share the phone records?!

“I did not book you, I only sent an enquiry. The person arrived and I mentioned it was supposed to be on monday, as I had booked someone else. He said nothing. I thougth he was the insurance person. Unbelievable.”

Helpful Report

Are you sure?! You booked repair online for today between 2-4pm. We confirmed the booking by email and text and today morning we sent you the tracking and engineer details! The engineer arrived on time and fixed your Hoover Washer Dryer and when he asked for payment you refused to pay and were saying its insurance work! you missed our emails confirming the job and also ignored the email and text we sent today morning providing you with the engineer details and tracking!

“One of the team on the phone was very aggressive and hang up yet even when I was talking. We are letting agent and if the service is good, we wanted to ask again but we had a bad experience at the first job.”

Helpful Report

Ms Minako Nonaka, Your booking was between 10-12 today, We confirmed it by phone and sent you a tracking to your email and as sms. The engineer was at the property at 10:46 and no one open the door or answer the phone! You called us at 12 saying no one visited and when we told you about the earlier visit you asked us if we can send the engineer back! We explained that the engineer went to the next job and once he finish there he will call you and return and since that we received 5 calls every 5-10 min asking for an update! Select item 020 8371 **** 05/09/2024 12:40 020 8371 **** 05/09/2024 12:21 020 8371 **** 05/09/2024 12:17 020 8371 **** 05/09/2024 12:16 020 8371 **** 05/09/2024 11:56 When you book an appointment and confirm the time make sure someone is there to open the door instead of complaining or writing negative review.

“missing delivery timeslot for my fridge/freezer already 3 times.... Customer service think that they can resolve the problem hanging the phone on me, formal complaint has been created and ready to take to trading standards, avoid dealing with them at all costs!!!!”

Helpful Report

“Problem: Miele washing machine error code F10: It started all well the engineer (Ali) arrived on time and diagnosed that the machine needs a new control module & inlet valve. I paid the £96 incl VAT and off he went. Then it took some days until I heard back. They then said that they cant get hold of the spare parts, so nothing they can do about it! My Miele is only 3 years old :( I then tried to get a receipt and a detailed report - after emailing them several times and calling (Sam hung up on me about 2 x times) still nothing! I would not recommend using Appliancentre. I called Miele directly and they will do the repair including spare parts for £279 incl VAT - a lot of money, but they can get the parts and know what they are doing! Nikki - N1 London”

Helpful Report

“I booked because they seemed cheapest and had next-day availability but I wish I'd read the negative reviews first. Despite my booking going through, I never received an email. When I called to check on the status they told me it had not been confirmed - but I don't know how I was expected to know this when I never got an email. Then the operative hung up on me. When I called back to politely ask why, I was hung up on again. Useless and rude.”

Helpful Report

“Within an half an hour the dish washer had again stopped without completing the cycle I was told that the machine might need a new part but not informed what that would cost The rather unhelpful advice was to buy a new machine”

Helpful Report

“Booked appointment for Saturday for cooker door to be repaired which I was told wasn’t a problem. No one turned up or called to say they were not coming. l made 7 phone calls to the company but no answer, I left message for return call but this did not happen either. Phoned them on Monday to find out when I can expect them to carry out the work the gentleman said he will check and put the phone down. When I called back to ask the reason he became very loud and aggressive. I told him he didn’t have to shout as I just wanted to know when they could do the work, he angrily told me to get the work done elsewhere and put the phone down. I tried several times to speak to Customers Services to make a complaint but each times the phone was hung up on me. I would not recommend using this company to customers and do not recommend companies having rude and unhelpful staff working for them.”

Helpful Report

“Called up this company to obtain a price to repair my oven, first call was dropped thinking it was a signal issue called them back again spoke to the same fellow asked a few questions and he put down the phone on me, he is so RUDE disgusting keep away from them like a barge poll”

Helpful Report

North London Appliance Repairs is rated 4.1 based on 900 reviews