I wish I had read all the negative comments before purchasing from them. I ordered from them explicitly because the website confirmed a delivery date of the 2nd of January. The 2nd comes and no delivery. I called for an update and I was then told this was an error on their part (on a call that they record as I know they will comment in response.) They had not emailed or called me to share this. I asked for an updated delivery date and was told maybe the 3rd or 4th and that he would contact me with an update. No updates. I called again on the 3rd for an update and was told I'd be called back as it might be that day (again on a recorded call). Towards the end of day on the 3rd I called for an update to see if I could leave home. I experienced the rudest customer service at this point. Then my calls were ignored and I was only able to request a refund by going through Euronics to get my call answered. I then spoke to the owner who confirmed he would refund me. It's now been two weeks and no refund or response to any of my emails. Apparently they like to reply to reviews so maybe this will get me my refund and a response finally.