Login

Start Free Trial Are you a business?? Click Here

NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,059 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

4.8

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was very polite and was did the repairs professionally. I would recommend this company”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer turned up on time. Located the problem and fixed it. Superb service”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Great service all round by super staff very helpful.thanks for the prompt service.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service, quickly diagnosed fault and new parts fitted. Very pleased with service”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“This is the second time I have used this company and both times received an excellent service from the engineer who were friendly, reliable and competent.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good communications from yourselves made the process very easy. Engineer friendly and efficient, arrived when he said he would. Dishwasher works perfectly now, very pleased.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“I normally try my own repairs but could not find any tips online to repair a Beko American fridge/freezer. Even Beko offered no assistance. I thought it was a blocked drain hole but there was NO drain hole and online searches advised there wasn't one. NAC arranged for their engineer Dan, to come out and he seemed to know beforehand, what the problem was. It was a blocked HIDDEN drainhole and it was repaired in twenty minutes. It cost £93 which is possibly a little expensive but the alternative was £800 on a new unit. I would certainly recommend this company and their engineer Dan. Note - I knew the cost before the repair so no nasty shocks”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Brilliant service I was surprised to get an appointment so quickly.Wes Davies visited and was very knowledgeable and explained everything to me. Unfortunately my call was a no fault detection on the day but all the things that Wez explained made sense and so I will monitor my situation. Would highly recommended this company”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good reliable service. Not as expensive as I expected. Thank you”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“The engineer called before the appointment, knows his job quite well and was polite”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very saisfied with your service .”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“NAC Domestic Repairs came to repair my dishwasher. Everything was incredibly easy from paying for the callout (one charge - any further visits are free) and being quoted & paying for the repair. The engineer was excellent - professional & friendly. I wouldn’t hesitate to use them again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Thank you for your prompt service, your engineer was prompt polite and honest, he knew the problem immediately, but sadly my 25 year old miele washing machine was going to be too expensive to repair. 😢”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent work. Very pleasant and efficient repair man.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Washing machine fault- torn door seal. Engineer was fantastic, cannot fault them at all. Website is incredibly misleading. Despite NAC advertising “Same and Next Day Repairs” and that “torn door seals” are a common fault they had none in stock so we had to wait the best part of a week for repair. In addition despite advertising “best rate on parts” they were over 75% more expensive than sourcing a very common part from the likes of eSpares.co.uk or PartsCentre.co.uk. I can only assume NAC have a very large mark up on price for such a big difference in premium. Please note you also have to pay for the shipping of that part to NAC. NAC will NOT repair your appliances unless any parts needed are purchased through them at inflated prices.”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

“Very good service, from making appointment to engineer and repair, very satisfactory and will use the service again when needed.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“The service was terrific, I spoke to Marie on Friday, she was pleasant and efficient, and arranged a visit for Monday, within a few minutes of the call I had an email confirming the appointment, and a phone call from Mark, the engineer also confirming. On Monday, Mark rang before 10.00am as arranged and said he would be with me just after lunch, this was what happened, and the repair was done within abou 30 minutes. Great service all round.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“1st contact lady very nice helpful said engineer would contact me within an hour which he did engineer called Mark came out diagnosed the problem ordered part told me the price then came back to install parts very polite man no mess was gone within the hour so I would definitely recommend this company 😀”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“I was very impressed with NAC from the moment I first contacted them to the successful repair of my washer dryer. They kept me informed every step of the way. The engineer was on time and the repair was completed quickly. I would highly recommend them.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service from start to finish.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

«
1
2
...
20
21
22
23
24
»

NAC Domestic Appliances Ltd is rated 4.8 based on 1,059 reviews