My Baker Reviews

Name: My Baker
Address: 102 Osier Crescent, Muswell Hill, London, London
Rating: 4.65

4.7 Rating 450 Reviews

90 %

of reviewers recommend My Baker

4.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

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My Baker 5 star review on 23rd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MyBaker have consistently given us excellent service as well at tasty cakes - often at very short notice. Would highly recommend.”

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“The cake was delicious! Delivered on time and communication was great! Would definitely use this service again :)”

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“Did not meet specifications. Disappointing.”

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“I ordered the cake a day before the event and what a surprise. It looked so nice and it tasted so so yummy. Prompt delivery and great service.”

My Baker 5 star review on 8th August 2019

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Hi there, We are so pleased to hear you are happy with your order and our services! We hope you think of us should you have a future order. Best wishes, Manisha

“delicious cake”

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Hi there, Thank you for your kind words and we are happy you enjoyed your cake! We hope you think of us for a future order. Kind Regards, Manisha

“The cake was beautiful and delicious! Excellent customer service. Looking forward to using My Baker again soon!”

Helpful Report

Hi there, Thank you for your kind words! We are so pleased we were able to meet your expectations. We look forward to working together again for a future order. Kind Regards, Manisha

“A beautiful cake we loved it very light and served 10 people . My daughter loved it . Arrived on time and 30th birthday party went really well . Thank you Maggie Hall”

My Baker 5 star review on 30th July 2019

Helpful Report

Hi Maggie, Really pleased to hear you are happy with your order! We hope we can fulfil another order in the future! Kind Regards, Manisha

“Thank you Laura N for a lovely cake! I ordered one very last minuite and was worried as i didnt have any pictures to show what they may look like. But the description she gave me was perfect. The cake on the day was better then anything i could imagine and ticked all the boxes. It was even topped off with the perfect topper with the birthday girls name! Thank you so much Laura. It was delicious too!”

My Baker 5 star review on 19th July 2019

Helpful Report

Hi there, Really pleased to hear you are happy with your order! I will send your kind words to Laura. We hope to help with a cake order in the future. Kind Regards, Manisha

“Cake was not delivered! After several stressful conversations with my baker on day of my husbands surprise 50th party... the cake was never received by Uber driver. The baker said she would make another and make sure will be delivered by 5.30pm latest... the cake arrived 7.45pm and was embarrassing on arrival at the state of the cake. The cake was nothing like the kinda beuno cake I order and did not have any birthday message on it. Sad to say the cake went in the bin. Such a shame as have used my baker before and was excellent. It ruined the surprise for my husband.”

Helpful Report

Hi Reena, huge apologies once again for the stress you went through. Our baker tried to send a replica cake but understand this was not adequate. We really do hope you use our services again. With very best wishes, The My Baker Team

“The customer service was excellent and their delivery time was impeccable.”

Helpful Report

Hi there, From the MY BAKER team a huge thank you! We really appreciate your feedback and look forward to working together again in the future. Best wishes, Kat

“Just to say please thank Ivan, the cake was beautiful and delicious! And a good price, great service.”

Helpful Report

Hi there, I'll be sure to let our wonderful baker Ivan know the cake was a success! We thank you for your kind words and look forward to working with you again soon. Best wishes, Kat

“Insanely good cake!!”

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Hi Holly, We're so glad you enjoyed the cake! We can't wait to work with you again soon. Best wishes, Kat

“Tried some amazing salted caramel brownies from myBaker's online shop - great company and service and hopefully the which soon will be able to be delivered to my door!!”

Helpful Report

Hi Devin, Thank you for your kind words- we're glad the salted caramel brownies were a hit! We look forward to working with you again soon. Best wishes, MY BAKER

“I ordered a couple of Rainbow Cakes from My Baker. The cakes arrived, looked amazing and tasted delicious. The sponge was moist the icing had just the right amount of sweetness and the cakes looked stunning. There was one small problem, they omitted to include a couple of toppers I requested. I contacted My Baker to inform them of this and Noreen was wonderful, she apologised about the mix up and offered to send us an additional cake of our choice to make up for the error. They really didn't need to offer such compensation, but they did!!!! The extra cake was chocolate and vanilla and tasted as equally good as the Rainbow Cakes. I would definitely go back to My Baker as they were just brilliant!!!!!!”

Helpful Report

Hi Shilpa, Thank you so much for your lovely words! We really appreciate your understanding with rectifying the error. We're also glad the rainbow cakes were a hit and look forward to working with you again soon! Best wishes, MY BAKER

“This is a top notch company! Customer service is outstanding! I contacted My Baker to help me from the United States as my daughter was celebrating her 20th birthday on a study abroad in London. Since we couldn’t spend it with her, we wanted her to at least have a cake to celebrate with her friends. Manisha contacted me right away and was consistently in touch with me throughout the entire process, right up to the delivery! My daughter was thrilled to receive such a beautiful cake and it was delicious! I can’t thank this company enough for helping our family all the way in America! Manisha is to be commended for her professionalism as well as her sincerity and thoughtfulness! I would use My Baker again in a heartbeat!”

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Hi Nancy, So pleased to hear you and your daugther are happy with your cake order! Was a pleasure assisiting you. Thank you for your kind words and we look forward to working with you again. Kind Regards, Manisha

“Great service”

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From all the team at MY BAKER thank you!

“I ordered a chocolate gluten free cake for my daughter. The kids loved It. It was so good that no one noticed it was gluten free! I will definitely be buying more cakes from you! Thank you for making a little girl very happy!”

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Hi there, We're so glad the gluten free cake was a hit! We look forward to helping you with your next order soon. Best wishes, Kat

“The best baker ever”

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Hi Hana, Thank you for your kind words! We hope we can help find the best baker for your next special occasion. Best wishes, Kat

“The process was very easy, I had quick responses and the people at My Baker were very helpful and friendly. However I had decided to have my mother’s birthday cake made by a professional as it is a special occasion and I wanted something better and different. I was very disappointed and disheartened when I saw the cake as first of all I had to pay an extra £5 for fruit which I did not mind but in the reference picture there were strawberries, blueberries and cherries. I did not get a single strawberry and secondly I asked for the cake not to be too sweet but upon tasting the cake, the icing was so thick and too sweet. The cake did not look good and didn’t taste good and was definitely not worth £41. The ombré looked sloppy and I paid extra for two fruits. I believe the baker tried very hard as her baker profile seemed to have very nice cakes but it is a shame that I caught the short end of the stick. The cake I received was nothing like my reference picture and was honestly embarrassing. Thank you to the My Baker team, customer service was splendid but the cake not so much.”

My Baker 1 star review on 10th July 2019

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“so happy with mybaker! Such an easy ordering process and a load off your mind when planning an event. Their bakers are exceptionally talented and you know you are going to get good quality when you order. The biscuits I ordered were not only tasty but looked adorable and had everyone smiling.”

Helpful Report

Hi Gayatri, Thank you so much for your kind words! We're so happy the biscuits were a success and really appreciate your feedback. We hope you think of us should you need sweet treats again soon! Best wishes, Kat

My Baker is rated 4.7 based on 450 reviews