The process was very easy, I had quick responses and the people at My Baker were very helpful and friendly. However I had decided to have my mother’s birthday cake made by a professional as it is a special occasion and I wanted something better and different. I was very disappointed and disheartened when I saw the cake as first of all I had to pay an extra £5 for fruit which I did not mind but in the reference picture there were strawberries, blueberries and cherries. I did not get a single strawberry and secondly I asked for the cake not to be too sweet but upon tasting the cake, the icing was so thick and too sweet. The cake did not look good and didn’t taste good and was definitely not worth £41. The ombré looked sloppy and I paid extra for two fruits. I believe the baker tried very hard as her baker profile seemed to have very nice cakes but it is a shame that I caught the short end of the stick. The cake I received was nothing like my reference picture and was honestly embarrassing. Thank you to the My Baker team, customer service was splendid but the cake not so much.