Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,350 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 4th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery times to long & no confirmation of delivery date No tracking, essensial in the internet age”

Helpful Report

Posted 7 years ago

Dear Customer, Sorry you were disappointed with the service you received. We agree - in this modern age, customers should be provided with estimated delivery timescales and tracking details for their parcels. And we do do this - all this information was provided for you. All customers placing orders on our website receive Order Acknowledgement emails when placing their order and then a Despatch Confirmation email when the order is despatched. The Order Acknowledgement gives an indication of how long it will take for your parcel to arrive, mirroring what we explain on our Delivery webpage. The Despatch Confirmation email explains the courier service used, it gives details of how to track your parcel and provides an estimated delivery date. We have checked and we can see that we sent both of these emails to you - providing you with a delivery date estimate and tracking details. Perhaps these two emails went to your spam folder? We can see too that your parcel - although taking a day or two longer than we might hope - did arrive with you quicker than advised in our Order Acknowledgement.

Posted 7 years ago

“The product came in 2 colours and I wrongly assumed I had ordered the colour I wanted. Wrong! When I rang to ask if I could order another in the correct colour the sales adviser was rude but did say she would ask for the colour I wanted but there was no guarantee that I would get it. What is the point of advertising 2 colours if you can not choose especially as they are pink and blue.”

Helpful Report

Posted 7 years ago

“The website was hopeless. They said that my payment hadn't gone through so I ordered again, only to find that I now had two of the item. I had amended the address for the second/repeat order so one product went to one address and one to the other. It was a complete mess. Fortunately I was ordering a small 'joke' item so not much harm was done financially, but it made me very cross.”

Helpful Report

Posted 7 years ago

“My goods were delayed but I was assured they would be with me later on the expected day. They weren't. I received an email from the carrier saying they were sorry I'd not been in to receive my delivery ~ I was, but I had to re-book the delivery for the following Monday. I was given a time slot of 1:08 to 2:08 but received nothing, yet again, but the carrier website indicated that I had signed for the parcel just before 2pm. I phoned Mulberry Bush and after some investigation was told that my parcel had been delivered 'somewhere' in Cooke Drive. The driver was not answering his phone so I was left with no choice other than to go round all the neighbouring houses to find my parcel, which I eventually did. (I was told an investigation could take up to 5 days!!) A neighbour, who was definitely NOT Larcombe as indicated by the driver had taken the parcel in. The box was somewhat bashed about but I have to trust that all will be OK for its eventual recipient. I have been extremely disappointed with my experience and don't feel inclined to use your company again.”

Helpful Report

Posted 7 years ago

Dear Mrs Larcombe, Thank you for taking the time to place your review. We are sorry you have only given us two stars, we believe we did everything possible to resolve the delivery issues with your order as quickly as possible for you and feel this is an unfair reflection of our service to you. The first delivery was delayed because the courier driver had a puncture and although he did resume his round he was not able to complete his round on the assigned day. I personally rang the courier company, and relayed this information to you, and while it was disappointing I’m sure you’ll agree it was out of our control. On the second attempt at delivery, you called and informed me the delivery tracking said you had signed for your parcel in the previous 5 minutes and that this was not the case. I immediately called the courier company and although they were not able to speak to the driver (perhaps he was driving) the GPS tracking in his van showed him to have been in the exact location of your house at the correct time. This indicated he had probably left the parcel with a neighbour if not with you. I was more than happy to raise an investigation with the courier company but their process of investigation does take up to 5 days and I suggested it might be more expedient for you to ask your neighbours if they had received your parcel. An investigation would show if the driver had attempted to deliver to your home or why he delivered the parcel to a neighbour, but you declined this offer. Please do let us know if the parcel is damaged and we can investigate this for you. I sincerely believe we did everything possible to resolve the delivery issue speedily, we use the most reputable courier company in the country, but I am sorry you were disappointed on this occasion. Kind Regards Andrea Eveleigh

Posted 7 years ago

“quality of CD recording not as good as other products purchased from another supplier”

Helpful Report

Posted 7 years ago

Dear Customer, We pride ourselves on the quality of our toys and we are therefore terribly sorry to hear that you are disappointed with your purchase. If you would like to get in touch with us on 01403 790796 or sales@mulberrybush.co.uk we would be very happy to discuss your concerns further. With kind regards Mulberry Bush Toys

Posted 7 years ago

“Dress-up Bears The bears are very well made, so are the clothes, unfortunately all the trousers were impossible to get on”

Helpful Report

Posted 7 years ago

Dear Customer, Thanks for your comments, sorry to hear you have received what sounds like a faulty set of Dress Up Bears. I believe you emailed us separately about this asking if you could return the item, and we responded to suggest you could use our Free Returns service. Just as soon as we receive the item back we will give you a full refund for the item. Sorry once again for the inconvenience, and if there is anything further we can help you with please do not hesitate to call or email us Best wishes Mulberry Bush 01403 790796

Posted 7 years ago

“Including delivery item was very overpriced. A lot smaller than expected and not well made, bits fell apart after one use. Wont be using again.”

Helpful Report

Posted 7 years ago

Dear Customer We take our customer feedback seriously and are very sorry to hear that you are disappointed with your recent purchase. If you would like to get in touch with us on 01403 790796 or by email sales@mulberrybush.co.uk we will be very happy to discuss your concerns with you. With kind regards Mulberry Bush

Posted 7 years ago

“The goods were not delivered as instructed i.e. to a secure place, I had to collect myself and even then had to make phone calls to confirm that the goods had arrived (on hold for 20 mins after "Googling" for the phone no).”

Helpful Report

Posted 7 years ago

Dear Mr Davies, Sorry to hear you had the problems & inconveniences you mentioned when receiving your parcel. For your own security we say on the delivery page of our website that larger orders will require a signature upon delivery. We also advise that we won't leave parcels in the open - which unfortunately is what you requested. As an alternative we suggest leaving parcels with a neighbour or having the parcel delivered to an alternative address, such as a work address. You should have received two delivery emails, one from us and another from our courier DPD. Both emails contained tracking details for your parcel and a link to the DPD website. The DPD website provides lots of options for your parcel, including specifying delivery to a defined secure/dry location or requesting a new delivery date. We find the DPD website very effective and as such it is rare for us to have to phone DPD - but when we do call them they always respond much faster than 20mins. I can only apologise therefore that they kept you on hold for so long. Once again, sorry to hear you had the problems & inconveniences you mentioned when receiving your parcel. Please do contact us if you wish to discuss this further. Best wishes Paul Mulberry Bush

Posted 7 years ago

“The personalised rubber stamps are very small!!! Should have checked the size before I bought them. Mulberry Bush says "sorry that you feel the stamps are small. The dimentions are shown for each product on our website and we believe the stamps are a suitable size for a child.”

Helpful Report

Posted 9 years ago

“Having paid for the wrapping service, I was getting the gift sent straight to a friend, I was thoroughly disappointed that it was not wrapped. I checked the delivery receipt and my order and I had been charged for the service. I'm not bothered about the charge, I am annoyed that on arriving at my friends, I then had to go out and by wrapping paper and wrap the gift, after they had seen what I had bought for my godson. Mulberry Bush says: "We are very sorry we did not gift wrap the gift, it was simply a mistake we made. We have since modified our processes and procedures to try to prevent this from happening again.”

Helpful Report

Posted 9 years ago

“I am disappointed. They toys are tiny and the cost of postage is very high. Mulberry Bush says: "Sorry to hear you are disappointed with your purchase. We do show all sizing information about all products on our website which is there to help customers decide before buying - but you are welcome to return the goods to us, do give us a call and we can arrange this with you.”

Helpful Report

Posted 9 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,350 reviews