My goods were delayed but I was assured they would be with me later on the expected day. They weren't. I received an email from the carrier saying they were sorry I'd not been in to receive my delivery ~ I was, but I had to re-book the delivery for the following Monday. I was given a time slot of 1:08 to 2:08 but received nothing, yet again, but the carrier website indicated that I had signed for the parcel just before 2pm. I phoned Mulberry Bush and after some investigation was told that my parcel had been delivered 'somewhere' in Cooke Drive. The driver was not answering his phone so I was left with no choice other than to go round all the neighbouring houses to find my parcel, which I eventually did. (I was told an investigation could take up to 5 days!!) A neighbour, who was definitely NOT Larcombe as indicated by the driver had taken the parcel in. The box was somewhat bashed about but I have to trust that all will be OK for its eventual recipient. I have been extremely disappointed with my experience and don't feel inclined to use your company again.