M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,661 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fantastic quality sofa”

Helpful Report

Posted 8 months ago

“I feel it is my duty to warn others about the absolute disaster of an experience I've had with this sofa company. If I could give them zero stars, I would. Do not waste your money here unless you're happy with receiving a sofa that looks like it was stitched together by a child, treated like you're the problem when you reach out for help, and disrespected by a company that has zero regard for consumer rights or basic customer service. The material is completely bunched up in places – it looked as though someone with absolutely no sewing experience had stitched it together. The fabric was pulled tight in some areas, and loose and wrinkled in others, creating an uneven, cheap, and ugly finish. It’s honestly embarrassing to have in my living room. If I wanted a sofa that looked this badly put together, I could have tried making one myself at home with a needle and thread – and probably done a better job! But it didn’t stop there. Upon unboxing, I noticed a huge blue mark on the main base of the sofa. The stain is impossible to miss, and it looks as though someone smeared ink across the fabric. How this passed any sort of quality control is beyond me. This is supposed to be a brand new sofa, and it arrived looking like a second-hand reject from a clearance sale. The fabric also has strange, permanent lines that run across the material, and no amount of smoothing, cleaning, or adjusting will get rid of them. These marks make the sofa look even cheaper than it already does. And if that wasn’t bad enough, the comfort level of the sofa is nonexistent. It’s like sitting on a slab of concrete There is zero give, zero softness, and zero comfort. This sofa is so hard and uncomfortable that you physically cannot relax on it. Horrific Customer Service – No Accountability Of course, after realising that the sofa was faulty and not as advertised. I immediately contacted customer service, hoping they would acknowledge the faults and do the right thing by offering an exchange or a refund. Boy, was I wrong. I received a dismissive email telling me that they had “spoken to the manufacturer” (whoever that might be) and the manufacturer does not believe the sofa to be faulty. Let me get this straight – there is literally a blue stain on the sofa, bunched up, poorly sewn fabric, and strange lines across the material, and they have the audacity to tell me it's not faulty? Are they serious?! Not only do they refuse to acknowledge the visible defects, but they have also made it clear that they are not prepared to do anything about it. No refund. No exchange. No help whatsoever. They don't care about their customers or about selling faulty, subpar products. This company is openly breaking UK consumer rights laws. Under the Consumer Rights Act 2015, if a product is not as described, not fit for purpose, or of unsatisfactory quality, consumers are entitled to a refund, repair, or replacement. Clearly, this sofa is none of those things. Yet, this company is acting as if the law doesn't apply to them. They have no shame in selling faulty goods and ignoring the rights of their customers. To say I am disgusted with this company would be an understatement. They are unhelpful, dismissive, and completely unethical. Not only are they selling poorly made, defective products, but they are also flouting the law and refusing to take any accountability. I will be taking this issue to small claims court, and I will be filing a chargeback with my bank. I am determined to get my money back, and I refuse to let this company get away with their shocking business practices. To anyone considering buying from this company, please do yourself a favour and DON’T. Save your time, money, and sanity. They don’t care about you, and they don’t care about selling quality products. There are far better companies out there – ones that actually respect their customers and follow the law. This company should be ashamed of themselves.”

Helpful Report

Posted 8 months ago

Dear Customer, Thank you for taking the time to share your feedback. We're sorry to hear that you are not completely satisfied with your recent purchase. We would like to clarify a few points to ensure that our customers have the best experience possible. As with any product images on our website, the photos are catalogue pictures intended to provide a general idea of the design and style. While we strive to represent our products as accurately as possible, there may be slight variations in appearance due to different factors such as lighting and screen settings. To help our customers make the most informed decision, we invite everyone to visit our showroom in Halifax. Here, you can see and feel the quality of our sofas in person and explore the range of materials available. Our team is always happy to assist with any questions or concerns you may have prior to placing an order. We understand that comfort is a very personal matter, and what may be comfortable for one person might not be for another. Unfortunately, this is something that we cannot predict with certainty. To ensure our customers have all the necessary information before making a purchase, we clearly state in our terms and conditions that bespoke sofas cannot be returned. This policy helps us maintain the highest standards of quality and customization for each order. We have thoroughly reviewed the sofa you selected, and we can confirm that it meets all our manufacturing standards. Sincerely, William Msofas Customer Support

Posted 8 months ago

“Great communication with custumers”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to rate M Sofas Limited with four stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thank you once again for your kind review and for choosing M Sofas Limited. Best regards, M Sofas Limited

Posted 7 months ago

“Highly recommend, very cozy, massive and beautiful sofa. Very satisfied”

Helpful Report

Posted 8 months ago

Thank you so much for your generous 5-star rating of M Sofas Limited! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with our products. Warmest regards, M Sofas Limited

Posted 7 months ago

“Beautiful sofas , great quality for affordable prices. I'm in love with my green velvet sofa bed.”

Helpful Report

Posted 8 months ago

Dear Sylwia, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you are in love with your green velvet sofa bed from M Sofas Limited. Once again, thank you for choosing M Sofas Limited and for your kind words. We hope to serve you again in the future! Kind regards, M Sofas Limited Team

Posted 7 months ago

“I am very happy with my new sofa, and the service was excelent too.”

Helpful Report

Posted 8 months ago

Dear Rute, Thank you so much for your outstanding 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. We are ecstatic to hear that you are very happy with your new sofa and that our service was excellent too. It brings us immense joy to know that we were able to meet your expectations and provide a satisfactory experience. Best regards, MSOFAS

Posted 7 months ago

“Love our new sofa! Looks even better than the pictures and really comfortable”

M Sofas Limited 5 star review on 7th August 2024

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and are thrilled to hear that you love your new sofa. It means a lot to us knowing that it looks even better than the pictures and provides exceptional comfort. Best regards, M Sofas Limited

Posted 7 months ago

“Excellent sofa and customer service. Would highly recommend them”

Helpful Report

Posted 8 months ago

Thank you so much for your wonderful 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. Best regards, M Sofas Limited

Posted 7 months ago

“The sofa is comfy and the perfect colour to match the lounge. The delivery service and delivery staff was excellent also.”

Helpful Report

Posted 8 months ago

Dear Caitlin, Thank you so much for your fabulous 5-star rating of M Sofas Limited! We are thrilled to hear that you are loving your new sofa and that it not only provides comfort but also matches perfectly with your lounge. We also appreciate your kind words about our delivery service and staff. We take great pride in ensuring a smooth and exceptional delivery experience for our customers, and it's wonderful to know that we met your expectations. Warm regards, M Sofas Limited Customer Support

Posted 7 months ago

“Fantastic service, fast delivery and you get what you expect, no surprises.”

Helpful Report

Posted 8 months ago

Thank you so much, Kelly, for your outstanding 5-star rating of M Sofas Limited! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. Our team takes pride in providing excellent service and ensuring fast delivery, as well as exceeding your expectations. Thank you once again for choosing M Sofas Limited. We look forward to serving you in the future! Kind Regards MSOFAS

Posted 7 months ago

“Great choice of sofas and we love our new sofa!”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a 5-star rating for M Sofas Limited. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We're glad that you were satisfied with our wide selection of sofas, and we're especially pleased to know that you love your new sofa. It means a lot to us that we were able to provide you with a product that meets your needs and preferences. Best regards, MSOFAS

Posted 7 months ago

“Sofa is very good. Good quality. Fast delivery. its worth for money.”

Helpful Report

Posted 8 months ago

Dear Rajeshkumar, Thank you so much for rating M Sofas Limited with 5 stars! We really appreciate your feedback and are glad to hear that you are satisfied with our products. Our team works hard to provide the best quality sofas with fast delivery, and it's always rewarding to know that our customers feel they are worth the cost. Thank you again for your review and for choosing M Sofas Limited! Best regards, MSOFAS

Posted 7 months ago

“Super fast delivery, great delivery guys helped get it in and put it together. Took the rubbish. Quality product. Very happy.”

Helpful Report

Posted 8 months ago

Dear Andrew, Thank you so much for giving M Sofas Limited a 5-star rating! We are thrilled to hear that you had a positive experience with us. We truly appreciate your kind words and are glad that our delivery team provided excellent service by ensuring a super-fast delivery, assembling the furniture, and even taking away the rubbish. We strive to go above and beyond for our customers and it's wonderful to know that you are pleased with the quality of our products. Once again, thank you for your fantastic review and for choosing M Sofas Limited! Best regards, Customer Support Team

Posted 7 months ago

“Great quality very very comfortable sturdy and well made”

Helpful Report

Posted 8 months ago

Dear Aaliyah, Thank you so much for taking the time to give us a 5-star rating for M Sofas Limited! We truly appreciate your support and are delighted to hear that you found our products to be of great quality. Your kind words about our sofas being very comfortable, sturdy, and well made mean a lot to us. We strive to provide top-notch furniture that exceeds our customers' expectations, and your positive feedback reassures us that we are on the right track. Warm regards, M Sofas Limited

Posted 7 months ago

“Very comfy sofa bed”

Helpful Report

Posted 8 months ago

Dear Magdalena, Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your support and are thrilled to hear that you are happy with your purchase from M Sofas Limited. We are delighted that our sofa bed has provided you with the comfort you were looking for. Your satisfaction is our top priority, and we strive to offer high-quality products that exceed your expectations. Thank you once again for choosing M Sofas Limited. We look forward to serving you again in the future. Best regards, MSOFAS

Posted 7 months ago

“Sofa very nice, big and comfy 👌 I would really recommend delivery quick and guys help to move sofa in Perfect service”

M Sofas Limited 5 star review on 25th July 2024

Helpful Report

Posted 8 months ago

Dear reviewer, Thank you so much for taking the time to give us a fabulous 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you found the M Sofas Limited experience to be excellent. We are absolutely delighted that you found our sofas to be very nice, big, and extremely comfy. Your recommendation means a lot to us! Moreover, it's fantastic to know that our delivery was speedy and that our team was helpful in moving the sofa for you. Providing a perfect service is what we strive for, and we are thrilled to hear that we met your expectations. Best regards, M Sofas Limited

Posted 7 months ago

“Worst! I bought the corner bed sofa Neptun on 7th January 2024. This has arrived on 10th February 2024. After couriers left I realised the sofa was faulty. Next day on the 11th I contacted the costumer service, providing photos of the fault and explanation of it. After three days they responded and offered to change it for a another new sofa (which was great). New sofa arrived on 21th March. This was faulty again. I saw the fault directly when couriers delivered the sofa and I told them about. They agreed that something was wrong but suggested to contact costumer service. I did so the next day on the 22th, again providing explanation and photos of the faults. They asked more details of the faults and a video, which I provided. Although, the faults were evident and were seen also by the couriers at the moment of the delivery, they said they needed to carry an inspection. After a series of emails the inspection was carried on 27th April. Again the inspector agreed on the faults and reported these (and costumer service confirmed that they received it). After chasing them up again and another series of emails, on 17th of May, they offered 5% discounts (only). The faults of this soga consist of having a part of the front side of the fabric stitched with big metal staples instead of being properly seamed and having a lateral side horizontal cut of the sofa structure tilted and not straight (1 inch and half tilted). 5% discount doesn’t sound acceptable to me considering these faults. I was willing to accept 50% discount or just having the sofa changed for a good one. After chasing them up again …a series of emails…and not having a response for a month, on 8th of July they offered 10% discount as solution, which as I already told them I wouldn’t and I didn’t accept as it wasn’t a fair offer. Kindly I’ve told them again that I was gonna be happy if they would just change it if they weren’t able to offer 50%. After few days on 12th they said they would let me know within 5 days “at latest”. I still haven’t heard anything. At the end, I by now paid half of the cost of sofa already (I done the finance), I am continuing to pay and I’m left with a faulty sofa and carelessly without being offered a fair solution. After all of this I contacted the finance company and ask help to them. So far I’m just (still) waiting for them too to let me know (again). I wonder whether Msofas is just holding up on time, so that more instalments are gonna be paid and they eventually will still get the money they want (for a sofa that surely is not worth this money) and get out of it like this. By the way, this was the second time I bought a sofa from MSofa.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced with your ongoing case. Unfortunately, after discussing this matter with the manufacturer and arranging an inspection to assess the issue with your sofa, we determined that the defects reported were not severe enough to warrant a 50% discount. Given this, we believe the best resolution is to collect the order and proceed with a full refund. We understand that this situation has been frustrating for you, and we want to assure you that we have made every effort to resolve the problem to the best of our ability. Once again, we apologise for any inconvenience caused and appreciate your understanding.

Posted 8 months ago

“The saofa is really lovely. I also have to say that your service was amazing. I was sent images and delivery was super quick and slick. I would recommend this company.”

Helpful Report

Posted 8 months ago

Dear Matthew, Thank you so much for your glowing 5-star review of M Sofas Limited! We truly appreciate your kind words and recommendation. We are thrilled to hear that you find the saofa lovely and that our service exceeded your expectations. Once again, thank you for choosing M Sofas Limited. We look forward to serving you again in the future. Best regards, M Sofas Limited

Posted 7 months ago

“I bought sofa Fabio. Very good qualify and very nice aspect. Is worth all money”

M Sofas Limited 5 star review on 23rd July 2024

Helpful Report

Posted 8 months ago

Dear Roxana, Thank you so much for giving M Sofas Limited a 5-star rating! We really appreciate your support and feedback. It's wonderful to hear that you are satisfied with your purchase of the sofa Fabio. Once again, thank you for taking the time to share your experience. We look forward to serving you again in the future. Warm regards, M Sofas Limited Team

Posted 7 months ago

“Amazing lovely sofa and excellent service. It is worth experiencing M Sofas.”

Helpful Report

Posted 8 months ago

Thank you so much, Chau, for your fantastic 5-star rating of M Sofas Limited! We are thrilled to hear that you had an amazing experience with our sofas and found our service to be excellent. Thank you again for your support, and we hope to serve you again in the future! Kind Regards MSOFAS

Posted 7 months ago

M Sofas Limited is rated 4.7 based on 3,661 reviews