Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,023 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their extensions I have followed the brand since 2010 around and never been faulted on quality. It’s the delivery/ordering that’s the biggest let down. The last two orders I have made there’s always been something wrong with shipping. This time my order was late due to a tech error. I paid extra for next day shipping and it took around 5 days to get my parcel. Didn’t get the shipping fee back but I got a discount for my next order, thanks, but still totally missed wearing them to the event I wanted to look good for. Btw no weekend customer service!”

Helpful Report

Posted 5 years ago

Dear Gray, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. We apologise that you were not satisfied with your most recent order with Milk+Blush. Our customer service team are always happy to look into any questions or queries you may have related to your order and are very prompt with their response times too. I have checked your correspondence with the team and can see that they did respond within one working day to all your forms of communication. Unfortunately, we had some technical difficulties which prevented us from processing your order any sooner, we apologise for this and any inconvenience caused to you. A member of the customer service team will be contacting you, so be sure to keep a look out for their email. Thank you so much for the feedback regarding weekend communication. We have passed this along to the team and this is something we will take on board for the future. With warm regards, Milk + Blush Support

Posted 5 years ago

“Good price, great hair, amazing customer service. Replies back to emails really quickly. Quick refunds ( I returned 3 sets to find the colour that I was happy with ) quick delivery. Really cannot fault this company. Thank you xx”

Helpful Report

Posted 5 years ago

Dear Tracey, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you were happy with the prompt delivery, refund times and quality of our extensions. We look forward to providing you with the same great quality and service going forward. Once again Tracey, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Excellent communication and customer service on shade match. Have bought from them a few times over the years and the hair is the best quality and thickness.”

Helpful Report

Posted 5 years ago

Dear Stephanie, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear you continue to enjoy the high quality of our hair extensions. Once again, Stephanie, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Been in love with these extensions for years now. Can't be beaten on quality and you get so much hair in the box. Amazing as always.”

Helpful Report

Posted 5 years ago

Dear Saffs, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Saffs, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“I purchased the deluxe hair extension set back a couple of weeks ago. I've been wearing hair extensions for over 10 years and these are easiest the best quality one's I've purchased. The hair is so thick without the tip of the weft being bulky or popping out through my natural hair. The hair itself is silky and double drawn without being wispy at the end. Even the packaging looked expensive. Will defiantly purchase again. Thanks Georgia”

Helpful Report

Posted 5 years ago

Dear Georgia, Thank you so much for your honest review of Milk + Blush hair extensions. We're so happy to hear you loved the thickness, high quality and packaging of our extensions. We look forward to providing you with the same great quality and service going forward. Once again Georgia, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“As far as customer service I am very happy with how fast they respond and deal with any issue.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with your query and are thrilled to hear your positive feedback. We look forward to providing you with the same great quality and service going forward. Once again, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Great customer care and I love my new hair. The shade match I was given was perfect and my hair arrived on time. The packaging is really nice and it’s really helpful that you get a tester weft to compare colour and length before opening the rest of the hair. Really impressed with the quality of the hair, this is the first time I have bought hair extensions and I would definitely shop here again. The tutorials on the website are really helpful as well. Overall amazing company and product! :-)”

Helpful Report

Posted 5 years ago

Dear Andi, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear they were a perfect match and that you were happy with the prompt delivery and packaging of our extensions. Our creative team work hard to create videos that are unique and innovative for our customers, so it's great you find them helpful. If you ever have a video request, you're always welcome to send it over our way - we're always open to feedback and suggestions on what we can work on next. Once again, Andi, we really appreciate you taking the time out to leave an honest review and your hair looks incredible! With warm regards, Milk + Blush Support

Posted 5 years ago

“Absolutely beautiful! Great quality, and wonderful customer sevice too. I cannot reccomend this company enough! 💜”

Helpful Report

Posted 5 years ago

Dear Evangeline, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Evangeline, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Really helpful with shade matching and very quick to respond to any messages :-) I look forward to getting my new hair !”

Helpful Report

Posted 5 years ago

Dear Andi, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and hope you love your new beautiful hair! Once again, Andi, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

Dear Andi, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and hope they were a perfect match. We look forward to providing you with the same great quality and service going forward. Once again Andi, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“The customer service team are very friendly & helpful. Quick response And the extensions are fabulous, with good care they last a couple of years!.”

Helpful Report

Posted 5 years ago

Dear Gemma, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Gemma, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“I am very happy with this company! It was the first time i ordered extencions. Normally i would buy them in the salon in my city wich cost me 200€ more than Milk and Blush, and the same quality. No question is to much. They help you choose the right colour, and making the right decision. By fault of the deliverycompany i did not recieved my extencions and they already sended me my hairextencions, And solved the problem. Their cliëntservice is AMAZING and so are their products. I am very happy i discovered This company. And Will order more from here. Keep up the good work! A real review of a happy customer from Belgium! :)”

Milk & Blush 5 star review on 19th December 2019

Helpful Report

Posted 5 years ago

Dear Sarah, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear they were a perfect match. Your hair looks amazing! Once again, Sarah, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Great extensions and great staff, they are very helpful and professional”

Helpful Report

Posted 5 years ago

Dear customer, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“The most beautiful hair I’ve ever had! colour is beautiful and it’s super thick and I’ve been buying extensions for 15 years. Delivered on time good customer service ❤️ this is the first time I’ve ever left a review for anything!”

Milk & Blush 5 star review on 13th December 2019

Helpful Report

Posted 5 years ago

Dear Jazz, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality and thickness of our hair extensions. Your hair looks amazing, and we're so happy to hear the shade was a perfect match. We look forward to providing you with the same great quality , fast delivery and service going forward. Once again, Jazz, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Absolutely appalling! I had been in contact with them due to my tracking not looking right, and expressed my concern. They assured me everything looked as it should 2 weeks later still had not arrived. Contacted them again and they told me my extensions were sat in a post office in Ontario and I could pick them up. I live in Saskatchewan, over a days drive! Why they never got shipped to my shipping address is a mystery and I am frustrated as I kept in contact with them saying something seemed wrong. Now I do not have the hair extensions I needed for a wedding I am a bridesmaid in. Terrible customer service (I have been a loyal customer since they were dirtylooks 5 years ago)”

Helpful Report

Posted 5 years ago

“For now I am really happy with the service. Cant wait to have professional opinion about exact colour for my extensions so I can order one 🥰”

Helpful Report

Posted 5 years ago

Dear Vanessa, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match. Once again, Vanessa, we really appreciate you taking the time out to leave an honest review and we hope you love your new beautiful hair! With warm regards, Milk + Blush Support

Posted 5 years ago

“I am a loyal customer of Milk and Blush hair extensions for years now and I adore them. I would say these are the best hair extensions ever! Their quality- they are so thick from top to bottom even though I always take seamless set (180g), they are shiny and soft even a few months later. I am also very satisfied with the color and lengths offer. Thank you very much Milk and Blush for your existence! :)”

Helpful Report

Posted 5 years ago

Dear Mia, Thank you so much for your honest review of Milk + Blush hair extensions. We're so happy to hear you loved the thickness of our extensions and look forward to continue to provide you with the same great quality going forward. Once again Mia, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“As a professional bridal hairstylist, I have always been hugely impressed when I use Milk&Blush extensions. Customer service team are always so prompt in replying. They are friendly, very happy to help with colour matching or answering any questions, and the quality of the extensions is excellent. Overall, I rate them very highly indeed! My one bit of feed back is that it would be amazing to be able to buy a colour match ring for my wedding hair trials so that I can match the bride's hair on the day. It would make my life so much easier and I would give M&B a lot more of my business! Thank you, Gavin Harvie Hair”

Milk & Blush 5 star review on 11th December 2019

Helpful Report

Posted 5 years ago

Dear Gavin, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We have passed your feedback along to the team, as this is something we'd definitely consider for the future, we really appreciate the feedback. We look forward to providing you with the same great quality and service going forward. Once again Gavin, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Really love these extensions, lots of hair in the box and they last ages.”

Helpful Report

Posted 5 years ago

Dear Danya, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Danya, we appreciate you taking the time to leave an honest review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“I can’t explain how happy I am with my first ever set of Milk & Blush hair extensions! They are so thick from top to bottom, beautiful colour and so soft and shiny 😍 I ordered the 16-18 inch, seamless extensions in the shade “Oh my ombré” and the colour match was a bit off at the start but after dying my own hair a slightly darker brown they blended SO well 😁 I ordered them at 4pm on the 5th and revived them about 10am on the 6th, which was incredible considering I live in the highlands and we never get next day deliveries on time! I will 100% be purchasing another set shortly so I have two sets to go between for a change up of styles! Incredibly happy customer.”

Helpful Report

Posted 5 years ago

Dear Kiera, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you were happy with the prompt delivery and packaging of our extensions. We look forward to providing you with the same great quality and service going forward. Once again Kiera, we appreciate you taking the time to leave an honest review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“Really good quality extensions I’ve had two pairs and they are both amazing!! Great varied lengths and the shade in second base matches so well. Great service with colour matches and always fast responses from the team! Thank you so much”

Helpful Report

Posted 5 years ago

Dear Grace, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Grace, we appreciate you taking the time to leave an honest review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

Milk & Blush is rated 4.2 based on 1,023 reviews