Absolutely appalling! I had been in contact with them due to my tracking not looking right, and expressed my concern. They assured me everything looked as it should 2 weeks later still had not arrived. Contacted them again and they told me my extensions were sat in a post office in Ontario and I could pick them up. I live in Saskatchewan, over a days drive! Why they never got shipped to my shipping address is a mystery and I am frustrated as I kept in contact with them saying something seemed wrong. Now I do not have the hair extensions I needed for a wedding I am a bridesmaid in. Terrible customer service (I have been a loyal customer since they were dirtylooks 5 years ago)