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Manor House Fireplaces Reviews

4.9 Rating 722 Reviews
99 %
of reviewers recommend Manor House Fireplaces
Company Reviews Metrics Info
4.9
Based on 722 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Manor House Fireplaces Reviews
Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Smith
Valued Customer
“Brilliant company all round. From the quotation right through to the finished job. A very knowledgeable team and installer. Fill you with good confidence all round and we have been left with an amazing fire place and finish.”
Helpful Report
Posted 6 years ago
Mr Pike
Valued Customer
“Great price, although out of stock when ordered, they delivered when they said they would !”
Helpful Report
Posted 6 years ago
Peckover
Valued Customer
“Fantastic job, fire and fireplace are great so was the customer service, Craig and his dad were lovely, we are very happy, great team effort from Manor House would definitely recommend.”
Helpful Report
Posted 6 years ago
Mr Isaacs
Valued Customer
“Excellent service all round would definitely recommend”
Helpful Report
Posted 6 years ago
Marlene Ingram1384565660
Valued Customer
“Excellent customer service the fire I ordered had been discontinued I recived a phone call straight away to refund my money I then reordered another fire no problems with delivery I would recommend this company to my friends and family”
Helpful Report
Posted 6 years ago
Collins
Valued Customer
“2nd Stove I bought from them. Prices are good, very helpful and goods delivered on time in good condition.”
Helpful Report
Posted 6 years ago
Castledine
Valued Customer
“Manor House staff were very helpful always replied to phone calls and emails promptly .Fitter who came to fit the fire was very pleasant, very nice and very hard-working”
Manor House Fireplaces 5 star review on 1st October 2018
Helpful Report
Posted 6 years ago
Philp
Valued Customer
“Great woodburner, everything arrived on time and not damaged. Polite assistants on phone. Would recommend, would use company again.”
Helpful Report
Posted 6 years ago
Samuelson
Valued Customer
“Outstanding customer service, couldn’t have been more helpful, they were recommended to me and I’ll be doing the same. Great prices too”
Helpful Report
Posted 6 years ago
Davies
Valued Customer
“Manor House have given us excellent service from start to finish!!! They exceeded our expectations in all areas. The whole team are knowledgable, professional and very helpful. My husband and I couldn’t recommend them enough.”
Helpful Report
Posted 6 years ago
Tim Reed
Valued Customer
“Very efficient service. Regular updates on order and delivery, prompt delivery.”
Helpful Report
Posted 6 years ago
Patricia Helsby
Valued Customer
“not received my order as yet - 13th September. This item was ordered on 3rd September. Rang Manor House chasing up the order - and eventually found out that Manor House Fireplaces had not received it themselves. Still waiting to hear when I will receive it.”
Helpful Report
Posted 6 years ago
Good afternoon Ms Helsby, Thank you for your review – we appreciate both positive and negative reviews in an ongoing effort to improve. I regret that we are still waiting for this to be received by ourselves and have again chased it up with the manufacturer – unfortunately, we are experiencing some delays with all of their products at the moment. I must apologise about the lack of communication here, there is no excuse. Please rest assured that I am doing everything I can to chase your order with the manufacturer so that we can get this delivered to you as soon as possible and I will let you know as soon as I have further news. I have also emailed directly to the personal email address that you supplied on your order. Kind regards Martin Customer Service Supervisor
Posted 6 years ago
Philip Johns
Valued Customer
“We ordered our electric woodburner style stove online. It was delivered within 10 days of the order and was as expected. Manor House are such a good company to deal with, professional, friendly and helpful. I would be happy to use them again.”
Helpful Report
Posted 6 years ago
Smith
Valued Customer
“We couldn't fault the service we received. Excellent right from the word go. Painless ordering process and installation was impeccable. Top notch quality. Nice people to deal with. Highly recommend.”
Manor House Fireplaces 5 star review on 11th September 2018
Helpful Report
Posted 6 years ago
Mr P Hopkins
Valued Customer
“The Manor House Fireplaces approach through the process or ordering to collection of my new fire made it a pleasure to do business with them. They managed to maintain a perfect balance between professionalism and friendliness and I would recommend them to anyone thinking of purchasing a new fire.”
Helpful Report
Posted 6 years ago
Rob
Verified Reviewer
“Poor comms meant i had to chase them a lot. Delivery experience was poor as they are unable to give you a specific time of delivery so ended up having to pay additional delivery for a am or pm slot and when the fire turned up, it didn't work. In fact the engineer who came to look at it said it needed 4 new parts! whether this was a manufacturing defect or poor storage and handling remains to be known but the whole experience was poor. I would have paid £100 more to get the fire from elsewhere in hindsight.”
Helpful Report
Posted 6 years ago
West Newton Hall
Valued Customer
“Very helpful customer services, fire delivered when they said it would be. Will do business with again. Thank you”
Helpful Report
Posted 6 years ago
Mr & Mrs Maltby
Valued Customer
“There was a good range of products to be seen. We knew exactly what we wanted so choosing was relatively simple. We made two visits and saw two different representatives. Both were very knowledgeable and helpful. I was disappointed in one aspect of the sale - Clearly the fire has to be fitted but when we asked about that service we were told that the nature of our particular job was so relatively small that non of the normal fitters would be interested. Bad form in my view! When we collected the fire I asked someone else for a contact which was given willingly and positively. We have made contact and hopefully the fire will be fitted by that person.”
Helpful Report
Posted 6 years ago
Jemimah Fleet
Valued Customer
“Manor House were extremely professional and pleasant to deal with. We were very happy with their service.”
Helpful Report
Posted 6 years ago
Anonymous
Valued Customer
“Very helpful, very good service. Fire delivered when required.”
Helpful Report
Posted 6 years ago
Manor House Fireplaces is rated 4.9 based on 722 reviews
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