Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, efficient service - received lovely stove within days of ordering. Good value too ????”

Helpful Report

Posted 9 years ago

“I telephoned the office and received excellent accurate advice on the fire I wished to buy. I was dissapointed however with the delivery service. I paid for a PM slot and it was confirmed a few days before, however on the actual day I was out briefly in the morning and luckily returned at 10.45am to find the delivery driver there who informed me he was about to leave! If AM and PM slots are available then they should be adhered to otherwise advise your client to wait in all day.”

Helpful Report

Posted 9 years ago

“Very good customer service. They phoned us straight away to say that our fire would be delivered within 2weeks due to it not being in stock!”

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Posted 9 years ago

“I received excellant personal service from Manor House, the selection of fires available was very good indeed and considering I changed my selection after ordering there was no problem at all, advice is there if you need it. And delivery was prompt. I would thoroughly recommend Manor House. M Ballard, Rugby..”

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Posted 9 years ago

“Excellent service & advise. Very pleased with fire & surround.”

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Posted 9 years ago

“I felt confident, very quickly, to place my order with Manor House, their knowledge and expertise was superb. I am delighted with my fire and have recommended them to others who are equally satisfied. Thank you.”

Helpful Report

Posted 9 years ago

“Ordered a wood burning stove over the internet. Called up for a few queries and were helpful and emailed information promptly. Unfortunately had to cancel the order due to a change of plans & item would have not longer be suitable. A refund was arranged quickly and was notified by Manor House when everything had been processed. From experience so far I will definitely use again once we have decided what we do want!”

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Posted 9 years ago

“Quick response to order, kept us well informed on delivery schedule and arranged fast delivery.”

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Posted 9 years ago

“Had our gas fire , a log burner effect with balenced flue, fitted before Christmas , excellent service , plastered and bricked up old fireplace perfectly . Mrs Valerie Smith , coventry”

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Posted 9 years ago

“Very good service 1 item damaged in transit but replaced within 24 hours”

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Posted 9 years ago

“The fireplace hoover arrived very quickly, and it is a nice machine that does what it is meant to do. It is small and neat, so easy to store. My one quibble is that the flex is short, and I have to attach an extension lead. A longer flex would make this an excellent machine.”

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Posted 9 years ago

“Excellent service and excellent product.”

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Posted 9 years ago

“We were vey pleased with the service and delivery of the fire as we are decorating we have not fitted the fire yet will let you know when we have Regards M Barber”

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Posted 9 years ago

“Very efficient service. Web site 1st class. Delivery made on date stated , really satisfied with all aspects of the Manor House customer care.”

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Posted 9 years ago

“Everything was as described on the web and more. Extremely helpful and lovely to deal with”

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Posted 9 years ago

“Bought the Hoover for my son unfortunately the nozzle was missing on opening. After a phone call the nozzle was sent by 1st class post,so overall a good service.”

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Posted 9 years ago

“Following a couple of reviews at Manor House, we finally decided on the fire and Surround that suited us, this was followed by a site inspection and subsequent fitment. We are delighted with the final outcome, and would like to thank Michael and his staff, + Paul and Craig the fitters for what was an enjoyable experience!!”

Helpful Report

Posted 9 years ago

“Thanks to Michael for great service and advice on which stove was best suited our needs. We are so pleased with our new woodburner. It was wonderful to have a warm lounge over Christmas. Although the stove, a Stovax i40, is small and we were a little doubtful that it would produce much heat. it has more then surpassed our expectations and looks neat and attractive in our small fireplace. Thanks too to Craig for a great, neat job fitting the stove. The introductory pack supplied was useful to get us started and the gloves have been invaluable. I have absolutely no hesitation in recommending Manor House Fireplace for great advice and service.”

Helpful Report

Posted 9 years ago

“Well done Manor House, Electric fire delivered in a few days, well packaged and within the given delivery window. The fire is just as described and was very easy to install. Thankyou to all at Manor House for a great service. J. White.”

Helpful Report

Posted 9 years ago

“Customer Service...... perfection.... thank you. Delivery excellent. Only just installed , love it. Looks fantastic. Is fantastic. Has to be best price, customer service and delivery possible. Thank you Manorhouse ! Graham.”

Helpful Report

Posted 9 years ago

Manor House Fireplaces is rated 4.9 based on 715 reviews