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Manor House Fireplaces Reviews

4.9 Rating 723 Reviews
99 %
of reviewers recommend Manor House Fireplaces
Company Reviews Metrics Info
4.9
Based on 723 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Manor House Fireplaces Reviews
Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Toplis
Valued Customer
“We had really good customer service and extra advice on how to install our fire once we had got it home. Very friendly and patient staff.”
Helpful Report
Posted 9 years ago
Amanda Chumas
Valued Customer
“Very helpful people to deal with. Good delivery. Have yet to try fire, but was so impressed with the level of service, that I am thinking of buying another fire from them.”
Helpful Report
Posted 9 years ago
John Booth
Valued Customer
“First class service they are an excellent company I strongly recommend them”
Helpful Report
Posted 9 years ago
Jonathan Wolfe
Valued Customer
“Very helpful. Delivery was prompt and the stove arrived well packaged. We have purchased this stove well in advance of installing it in a new build so we have not yet unpacked it. However we do not anticipate any problems.”
Helpful Report
Posted 9 years ago
Douglas Raybould
Valued Customer
“goods were delivered promptly and securely within 5 days of the order. everything was as advertised and the appliance was installed and running within 30 minutes WELL DONE.”
Helpful Report
Posted 9 years ago
Maureen King
Valued Customer
“Purchase went well and I was kept up to date with delivery details at every point. Eventually had to collect the stove from a local delivery company but only because we were not at home on the date due for delivery. Collected at a suitable point. Very happy with the service and the stove.”
Helpful Report
Posted 9 years ago
Darren Gausden
Valued Customer
“Very pleased with our new wood burner and were contacted prior to delivery and it was delivered when they said and was very well packaged,many thanks.”
Helpful Report
Posted 9 years ago
Ben Myatt
Valued Customer
“From the moment I contacted Manorhouse I was filled with confidence. Even before I committed to purchase anything the detail of information provided to my questions was outstanding. It wasn't just the level of knowledge that impressed but also the friendliness and helpfulness of the staff. From order placement through to delivery and fitting I was kept up to date. The fitters were excellent (and very tidy). Really happy with my choice of Stove from Contura (the 51L) but mostly with the choice of company I decided to deal with! Keep it up.”
Helpful Report
Posted 9 years ago
Alison Wilkinson
Valued Customer
“Quick, efficient service - received lovely stove within days of ordering. Good value too ????”
Helpful Report
Posted 9 years ago
Nicola Williams
Unverified Reviewer
“I telephoned the office and received excellent accurate advice on the fire I wished to buy. I was dissapointed however with the delivery service. I paid for a PM slot and it was confirmed a few days before, however on the actual day I was out briefly in the morning and luckily returned at 10.45am to find the delivery driver there who informed me he was about to leave! If AM and PM slots are available then they should be adhered to otherwise advise your client to wait in all day.”
Helpful Report
Posted 9 years ago
LESLEY MAXWELL
Valued Customer
“Very good customer service. They phoned us straight away to say that our fire would be delivered within 2weeks due to it not being in stock!”
Helpful Report
Posted 9 years ago
Mrs Ballard
Valued Customer
“I received excellant personal service from Manor House, the selection of fires available was very good indeed and considering I changed my selection after ordering there was no problem at all, advice is there if you need it. And delivery was prompt. I would thoroughly recommend Manor House. M Ballard, Rugby..”
Helpful Report
Posted 9 years ago
Mooij
Valued Customer
“Excellent service & advise. Very pleased with fire & surround.”
Helpful Report
Posted 9 years ago
G Teall
Valued Customer
“I felt confident, very quickly, to place my order with Manor House, their knowledge and expertise was superb. I am delighted with my fire and have recommended them to others who are equally satisfied. Thank you.”
Helpful Report
Posted 9 years ago
Vicky Booth
Valued Customer
“Ordered a wood burning stove over the internet. Called up for a few queries and were helpful and emailed information promptly. Unfortunately had to cancel the order due to a change of plans & item would have not longer be suitable. A refund was arranged quickly and was notified by Manor House when everything had been processed. From experience so far I will definitely use again once we have decided what we do want!”
Helpful Report
Posted 9 years ago
Kevin Burns
Valued Customer
“Quick response to order, kept us well informed on delivery schedule and arranged fast delivery.”
Helpful Report
Posted 9 years ago
Valerie Smith
Valued Customer
“Had our gas fire , a log burner effect with balenced flue, fitted before Christmas , excellent service , plastered and bricked up old fireplace perfectly . Mrs Valerie Smith , coventry”
Helpful Report
Posted 9 years ago
Jervais Wrath
Valued Customer
“Very good service 1 item damaged in transit but replaced within 24 hours”
Helpful Report
Posted 9 years ago
Natalie Lloyd-Evans
Valued Customer
“The fireplace hoover arrived very quickly, and it is a nice machine that does what it is meant to do. It is small and neat, so easy to store. My one quibble is that the flex is short, and I have to attach an extension lead. A longer flex would make this an excellent machine.”
Helpful Report
Posted 9 years ago
Lorna Basham
Valued Customer
“Excellent service and excellent product.”
Helpful Report
Posted 9 years ago
Manor House Fireplaces is rated 4.9 based on 723 reviews
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